Order took 25 minutes and the food was cold. They missed our shake and milk so we had to wait longer on top of the 25. Other customers kept coming back in because of missed items in their orders. They had enough staff but I was watching them prepare and they are all young (including the manager). They were all slow moving and were just joking around. We could also hear swearing back and forth between them as part of their normal conversation. The food was all ready and in bins so all they had to do was put the orders together. The weird thing is they have a menu on the wall but no staff to take orders. Had to use a kiosk but the full menu wasn't on the kiosk. First time at a Jack and won't be going back. read more

Someone spent a lot on the build out. There are several people working hard to make this place operate. Last time I was at Jack in the Box was SoCal '86. This new location on La Grange Rd is breakfast sandwiches all day, burgers, and tacos. I'm too old for this place - if I was a teenager, I might love it? Skip the chicken nuggets and fries. The one thing this place needs; constant table wiping and cleanliness. Thanks read more

Things have changed, the service is faster then when they opened, the staff must be fully trained, got my order in less then 3 minutes (4 tacos), if they keep this up I'll keeping eating the tacos, have been for 40 years, nice clean seating area, read more

Jack in the box - Tacos - Fast Food Near Me - Countryside, Illinois

Good god! You gotta do something about these wait times. I'm not just talking about the excitement/brand new place wait times either. I understand when the line is literally down the block. Twice now, I've had to wait for a half an hour in the lobby, with less than 4 people in line. It's just fast food. We shouldn't have to wait this long. There is no one to take our order and no open kiosk. Once you order, go take a walk around the neighborhood. You aren't getting your order for at least fifteen minutes. There is nothing being sold here that require such long wait times. You can check my reviews, I don't just crap on people. This is just not worth it. read more

Jack in the box - Land of Jack Lincoln - Fast Food Near Me - Countryside, Illinois

I decided to come here since I haven't eaten at Jack in the Box in a long time. The parking lot is kind of small so I can see why it gets backed up at peak times. I ordered the jumbo breakfast platter and also two tacos. The breakfast platter is not really jumbo, you can see from the picture that you don't get a lot. McDonald's has a better bargain for about the same price and more filling. French toast sticks were too chewy, Burger King does them better. The hash browns were okay, I prefer them to be crispy and moist like McDonald's. These were just crispy and lacked moisture. The tacos were good though and that's the only thing worth getting so far. Not sure if I'll go back. The kiosks didn't work. Employees were friendly. read more

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Honestly I have to say the service was excellent! And the food was amazing, the restaurant was extremely clean. The open parking was so good. we were glad to try it out. Wow! I highly recommend the smash burger and my partner loved the tacos. Freis are good as well. Definitely going back. sorry I didn't take pics will update later. Any questions plz ask Enjoy! read more

Where to start...parking in the lot side with the drive-thru is a disaster, less than 7 parking spaces and the extremely slow drive-thru makes just parking an issue. Inside is no better, we placed our order at 2:56pm 2 cheeseburgers, 4 tacos, fries and 2 drinks. Simple for any fast food restaurant however not Jack in the box, we waited 30 minutes to get our order and then it was mediocre at best. The burgers were cold, the tacos were just greasy messes, I can see why they were out of business in Illinois for 40 years. This is one place I will not return to, disappointed. read more

Jack in the box - Jack in the box store #4221 in Countryside, IL - Fast Food Near Me - Countryside, Illinois

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The food was incredible! So yummy! At 11 am I got something from the breakfast menu- they have it all day!! Yay! I think that's the first time I could do that without fighting THE SYSTEM: anyone else buy up several and put them in the fridge or freezer to microwave later? My Mom got a Jumbo Jack and loved it too. The only thing is that the service was soo slow: we waited forever and it looked like all the workers were new except for the manager who just stood behind the counter and put the sandwiches in bags once they brought them out. When I was leaving there was 12 people in line behind me read more

It was... Drive Thru took longer than expected. My Dr Pepper didn't taste like Dr Pepper. My Jumbo Jack had onions when I said NO ONIONS. I was happy to hear Jack was coming but the service has been bad. Big disappointment. I had Jack in Cali and Texas and they have Great service. Come on Jack lets do better read more

Nothing like a Jack in the box taco, delicious!! It's great the chain is back in the Chicagoland area !! read more

Jack in the box - Fast Food Near Me - Countryside, Illinois

First time eating here and let me tell you something the burger was not bad and the curly fries were not bad. The only problem that they were not fully stocked they did not have cup holders no ketchup not enough napkins and they ran out of sauces and service was not bad read more

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On my previous review, I noted that my husband and I will be back next month. Well we went back after 26 days.... We saw the line at the drive thru wasn't bad but we decided to dine-in. Bad decision... there we several people inside we posted our order on 1 of 2 kiosk. We waited and waited ... after more than 45 minutes our number was called: 1 grilled chicken combo, 2 tacos and 1 cheese burger. I was cooked well but my sourdough bread was mushy in the center while the edge was grilled crispy! The area wasn't clean: crumbs on top of vacant tables, floor was littered with pieces of paper and napkins. I guess all the staff had to attend to the kitchen. I hope things would improve next month! read more

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Order was an hour 15 minutes late and they were rude as hell. Worst "fast food restaurant" ever.

Service is horrendous here. It took nearly 40 min to get food. Door dashers were there waiting for food for almost an hour. They never seem to be in a hurry to help and so unorganized. A lot of money for cold goods and super slow service. read more

So.. it's 8:28pm on a Sunday and these guys are closing up for the night.. I mean this is insane.. this is the 3rd time I've came "late night" and these guys are closing an hour and 30 mins before there scheduled closing time.. who ever runs this place is a clown. Women just standing in there burning an hour and 30 mins worth of clock.. terrible bro. read more

Jack in the box - Fast Food Near Me - Countryside, Illinois

They don't deserve one star I've gone back now 4 time each time the restaurant is quite dirty long lines long wait time even the drive-through long wait, long line food was warm almost room temperature, had to ask for a refund 2 different times, I've visited other Jack n the box restaurants in the area they where great same great food from years ago! Avoid the Jack in the Box restaurant on the la Grange Rd. in Countryside, Illinois! read more

This was the worst fast food experience I've ever had. We visited on Sat 1/10 at 3 PM. No one at the counter took our order so we had to use the kiosk. After waiting 25 minutes an employee announced the system is down bring me your receipts. There were about a dozen of us that turned in receipts. These orders were then filled in order of when the receipts were turned in-not who ordered first. After another 15 minutes, 40 total I received my order. Minus drinks. The chicken strips were luke-warm. The tacos were just above room temperature. Hardly worth waiting 40 minutes. I did receive two coupons for free fries WITH a purchase. Too bad the coupons were expired as of 10/31/2025. The expired coupons really don't matter as I'll never be back. read more

Ignorant workers to say the least. Slow n disorganized. With a boss who left at 2pm when it was the busiest. I waited 35 minutes n still never got my order. Id never go here again. I don't care how the food tastes. The service is shit read more

If I could give this place minus any stars I would! Jack in the Box was 1 of the best fast food places in the distant past. My husband & I went out of our way to Countryside to try this because in the past it was great. The food was awful as if it was taken out of the garbage cans. I took a small bite out of the cheeseburger & it was ice cold & horrible! We did order onion rings & they were just ok. My husband could not eat the food either. The manager was walking around asking how our food was. We told him & he walked away, never came back. I felt like getting our $ back but we just said forget it. A dog would not even eat this garbage. I noticed many workers in the back so how was our food ice cold? I think sometimes some places & things should stay in the past & not try to make a comeback again. read more

Update! Found a Jack in the box at 77th and Cicero short wait no issues Countryside location should take a lesson from this location. Good job Chicago location! read more

Gave up after waiting 40 minutes in the drive thru with only two cars ahead of us. Rude and not worth it. Can't imaging if we actually got to order how long it would have been read more

Please open more Jack in the box locations! The tacos are so good and I like that they're open late. Since this is a new location, it's really busy but as more stores open I expect the long line to die down read more

As someone from Texas, I've always loved Jack in the Box and have supported this chain across multiple states over the years. That's what made this experience especially disappointing. This location was listed as open and within operating hours, but when I arrived it was completely closed with no notice or explanation. I've always had great experiences with this brand, so it's frustrating to waste time because the hours weren't accurate. Please update operating hours so loyal customers aren't misled. read more

Took us 30mins to get out food and cold! Bags full of grease and our fries were half stack horrible customer service!

10 cars in line for drive through. Told its an hour wait for food. Inside not open and no online ordering available. That's ridiculous. Needless to say I went elsewhere. If you want business speed it up. This is fast food and a not so fast food model doesn't work here. read more

Best generic tacos around. Hamburger was the worst. I will not be ordering hamburgers from here again unless they make a big change. I will be back for the tacos. read more

4th attempt since they opened almost 6 weeks ago again thwarted by the long wait...after more than 11 minutes in the drive through (first attempt at using the drive through) I finally moved up...one car length... When the opportunity came to exit through the alleyway I took it... B-Bye Jack In The Box...if it was the best fast food on the planet I wouldn't waste my time on a fifth attempt... I liked those tacos back in the day and wanted to relive my youth...disappointment was also part of my youth at times...welcome to disappointment with Jack In The Box read more

Tbh I literally just ordered from you guy and wasn't impressed at all it's the staff I got a chicken sandwich I've wirked in fast food for years now and i know a chicken sandwich that's been left there for a while and I got that one Only thing that was good was the tiny tacos Fries either weren't cooked all the way or just left sitting U guys gotta do better read more

Horrible service Eric the manager has no clue what he is doing and cannot control the staff or the quality of a special order

it has only been open a month or so.. none of the kiosks were operable, there was 1 cashier and a line of cars sitting in the drive thru . went to the restroom which had no toilet paper, and used tissue with feces on the floor. The employees were not professional in appearance. everything ab the Countryside location was lacking and we left without ordering read more

First time at JITB and I was surprised at how good it was. Tacos were good. Burger was good and the chicken sandwich was good. Fries were average and chicken nuggets were average and the nuggets bbq sauce was average. I will definitely go back for the tacos & burgers. read more

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Sells 2 tacos for less than dollar tree is charging for a plastic toy nowadays. Do I wanna know where the tacos come from? Absolutely not.

Waited in line (dine in) for 20 minutes ... 3 people in front of me NOT one single order was taken . They were more focused on the drive thru orders at least 5 families seated with drinks no food. All 4 Kiosks were out of order .. there was a sign that they were NOT selling the tacos . unacceptable wasted my time. The GM needs to retrain all the employees. No interaction with dine in customers . Very unprofessional. Zero stars place was a fail read more

They need to shut this jack in a box the F down! I waited in the drive-through was only four cars in front of me for 32 minutes until the four cars behind me Finally let me back up and get out, because once you're online you're stuck, the line only moved with one car getting served the 32min! . I parked and went in just to wait another 26 minutes with only about seven people in the place waiting on Food. This is ridiculous. What is going on back there! They need to close this shit! read more

Driving past and saw line out the door. Decided to try and I would suggest you all wait as they are not ready yet. Not even close. Waited in line for 20 minutes. Placed order and waited another 25 minutes for food. Ridiculously expensive California pricing in Illinois, even more than McDonald's at downtown location. Ordered Sourdough Jack Meal for $12.89 + 3 Eggrolls for $4.79, as that is what I read online to be their best items. Burger arrived cold and fries were limp & cold & covered black grit from grill or somewhere. It was not seasoning. Must be another Cali thing. Burger was nothing special, couldn't taste any Sourdough flavor. Too much mayo, spilling out after each bite. Definitely not worth the $17.18 I paid. Fast food is not a concept they understand. Manager was running orders and staff was standing around waiting for something to do. Instead of throwing down multiple burgers at once, seemed they were cooking one at a time and they still came out cold. Manager should have been watching and directing employees... you know Managing. Tons of security directing traffic only to constantly repeat what customers cant do. Cant park in parking lot (employees can but most customers had to park on street, cause you know employees are more important), cant allow too many people (five at a time, with plenty more waiting for food as it took forever to get food) to enter restaurant as only one register was open, Drive through was even longer and slower. Security handed out menus to scan for app, but app did not recognize store because it's too new. So no placing orders to speedup process. FREE FRIES Friday on app was not honored. Kiosk was non operational and covered in plastic bag. Saw staff but no one from Jack in the Box Mgmt. Seemed they didn't care to oversee new opening or properly train staff on how a fast food joint should run. Or maybe no one trusts Gen Z to work or understand. Gen Z staff took no initiative on their own for sure. Should talk to Dick Portillo on how to run a restaurant as it was awesome when he ran Portillo's. Not so much now. When one orders Eggrolls, I should not be asked if I want sauce. It should be in the bag. Not enough supplies (napkins, straws, etc) were available or filled without asking. Disappointing intro to Jack in the Box in Chicagoland leaves me with no desire come back and NOT recommend to anyone. Stay away unless you want to pay for poor service & cold food. Must be a Cali thing. read more

I worked at fast food places but dam it shouldn't take 30 min to get a simple order slowest people in countryside

It was horrible. The food was horrible. It was cold. The lobby was nasty, and the service was awful. The employees played and laughed as they made food for people.. I will never ever go to this restaurant again and they were a few others there that said the same they said that this place was a joke and they couldn't be no further from the truth read more

if you got ,nothing but time to kill!! go to this location !!!! the food is ok!!! I can't say it's good because of the wait time!!! the long wait is what probably killed it for me!!! you can go thru the normal drive thru you have to wrap around the rear of other business just to let to their drive thru !!! I hope they get their stuff together!!! but as for me ,,bring back Arby's!!! read more

Not at all like i remembered. Boss sauce on and requested secret sauce. Onion rings sweet and taco just grease. Nothing like i remembered. Glad i tried and staff very nice. Won't be back read more

I'm from California,I was so glad Jack in the box showed up out here.. The place is a mad house to say the least. I do understand everyone is new but to randomly close ,leave customers standing outside and close the doors and lock them out.. Today I was here at 1:30 then closed the doors.. Terrible way to start treating new customers.. read more