I arrived at 10AM, hours on door says they open at 9:30. I wasn't greeted right away because there was one person behind the counter & he was cooking. He called someone from the back & told me it was going to be awhile they were still cooking food. They don't seem very organized today. More people came in to work & was told by two more people that they were still cooking. Either the hours need to be posted correctly or staff should come in to be prepared to help customers. Even a person came in that had been sitting in the drive through waiting for someone to take his order. read more

Shittty service. Does not accommodate online orders. 20 minutes late. Worst service I've had in years.

Dont even bother coming within an hour and a half of closing. Theres been 5+ times i been there an hour or so before closing and they are out of the most basic items and wont make more. Orange chicken, rice, chao mein, etc. laziness? Dont want to clean up anything at the end of the day? Not sure what the issue is but it needs to be corrected. read more

Staff was friendly, food was stocked and the atmosphere was welcoming. The part of this location that I love the most is the drive thru. Very convenient when you're on the go (even tho I sat inside and ate today). read more

I grew up here but moved 2 years ago to Tennessee. I'm back about every three months to see my grandkids. I meant to do a review the last time I was in. I forgot the managers name so I asked this time. I hope I spelled it right. Shicora was what I was told. My grandson and I was in there a few months ago and I wanted fresh egg rolls so she put them in right away and with a smile. They had new drinks and I wasn't sure which one to try. She gave me some samples but recommended one she thought was good and it was. She even came to the dining area to wait on us. I was a chef for years and worked with a lot of people. I have to say she was a breath of fresh air. Her kindness went a long way. I had a long trip and was tired but of course my grandson loves Panda Express. Her smile was contagious and was very pleasant. You can tell she loves her job. Thank you. I was in today and it was busy but she still had that beautiful smile. read more

Fast service staff at this location is very helpful Kyle was very polite and attentive at the check out. Food is freshly cooked and delicious. read more

Second time they messed up my drive through order. Starting to get very frustrated with this location I asked for the greens and I got rice.

On a family day road trip we stopped here for lunch. A big mistake. The food was awful & not hot at all. The service was not great either. A young man behind the counter was nice but when I went to pay this lady told me she did not have change for a $20! They just opened! So she had to get change while I waited. She seemed ok to me but was rude to my adult daughter. When I finally got my change I sat down with my family to eat & the mushroom chicken was horrible. Hubby had beef & broccoli & that was bad too. It seemed like this is what a rat would taste like! We had noodles which were cold. They should be heated. The spring rolls were good. But the place just opened & it was filthy! Food all over the floor. Forks on the floor as well. Nasty! Hardly any customers there. They had a man doing the landscaping work. Seems like the owner cares more about the outside than the inside! There are enough employees working there to clean the place at night when they close or clean it before they open. No changing table for our 2 yr. old grandson either!! I will never go to this Panda again. There are too many other good places around such as Chic-Fil-A & more. We often eat at different Pandas & they are good. Some are not. I guess it depends on who owns it & manages the place? Terrible! Just because you have a chain store does not mean they can't close down due to not clean health codes & bad food. read more

I have to say, on my visit today Thursday at noon, this is probably the cleanest location I've ever been to, the food quality was probably the best of any that I've been too, and the staff was friendlier here than any other panda express location of been to. Well done! I can't speak for how it is at other times, but at this time it was great. Hopefully it is like this all the time. read more

Stopped by tonight more than an hour before the drive-thru closed and they only had a half serving of the one plant-based option (beyond orange chicken). They were "done cooking for the night," so . Open for 90 more minutes but unable (or just unwilling) to serve us. (My money is on the second option as there were several employees just standing around chit chatting.) read more

The food was fresh and the dining area was very clean. The only issues I had were no one bothered to greet me when I came in but everyone else got these huge hellos, welcomes and goodbye so that was a bit off putting. Also, the cashier was so busy chatting up a storm to another worker that she never gave me my food and it happened several times while I was eating and her response to other customers "oh, I've been doing that all day!" Not something you want to tell people, just for future reference. Lastly, I was answering a business call during my dining and I swear it was so hard to hear them over all the loud talking by the staff. Just be considerate of your voice levels. read more

Panda Express - Chinese Near Me - Countryside, Illinois

Worst service! I had paid for my order and they forget an entire entree. When i asked the girl at the drive through looked confused as she didn't JUST take my order. I leave assuming everything is in order now. To find the drive through girl didn't give my card back! How inconvenient! How do i know she did t write my card number down? This place is sketchy and terrible service. When i called for my card the child answering the phone was rude and said he couldn't hold it for me! I want the number of the district manager because this is Ridiculous! What should have been a easy happy experience turned into a terrible experience. I'm truly concerned about the privacy of my card information now and the staff. read more

I do not recommend this location it has like a 15 m wait time drive through after all the wait they forgot the bottle of coke . read more

Panda Express - Chinese Near Me - Countryside, Illinois

Literally doesn't even deserve a star. Get there and manager and employee take their time, even spend time laughing and ignoring us. Then the young lady walks up and literally doesn't even speak or respond to us while we order. Not to mention, she scraped off as much of the rice that was left and it was literally like 1/4 scoop. Young lady charges me and doesnt even tell me price or nothing, doesn't even speak or respond to me! Manager also went to the door and closed the lobby for drive thru use only when they realized it was getting busy. Don't recommend this location very disappointed! read more

I enjoy panda, but this location has never once given me the sweet and sour sauce when I specifically ask for it to be included. Don't even enjoy eating the rangoons without the sauce. read more

Okay, so what's with this location of Panda Express in Countryside, IL. And don't use Covid as an excuse for bad business! The only positive I have to say is this location has a rare drive-thru feature. As for my past 3 visits: all 3 visits they had NO sweet/sour sauce, NO hot mustard sauce, the last 2 visits they had NO mushroom/chicken entree, the last 2 visits, they had NO creamcheese rangoon. Oh, and the one time they did have the mushroom/chicken I ordered a large order ($10) , the zuchinni and mushrooms were cut into large pieces, but the chicken was cut into small scrap pieces. WTF? High prices, scrap meat servings, constant out of stocks. THREE STRIKES - THEY'RE OUT. KICK THE SAND OVER THIS PLACE...IT'S DONE! SUCH A SHAME. read more

If I could give this place a negative review I would. I went through the drive Thur, They had me waiting for my food in a parking spot for about 8 mins. They said I would have to wait for the sweet fire chicken. I said it's fine just to make sure the chow mein was fresh when they brought out my food. I got home and the chow mien was sitting for a while and hardly any noodles, more like just cabbage. The grill teriyaki chicken had no teriyaki sauce on it. It was just plain chicken. Definitely not coming back to this location. read more

Panda Express - All cabbage, no noodles - Chinese Near Me - Countryside, Illinois

Manager was very rude food was cold everyone had masks on but one of the employees looked as if they might be sick be careful hopefully the only thing you will get is food poisoning. And don't expect service with a good attitude read more

Bunch of young, unprofessional kids working at this location. While trying to order, several employees are literally squealing, laughing while poking each other. Then, finishing off my order, I accidentally said regular size drink instead of medium and I basically got laughed at and made fun of ALL WHILE NOT EVEN GETTING MY COMPLETE ORDER because they're too busy talking amongst each other. read more

I wish I read these reviews before I went through the drive-through. I ordered orange chicken and there was barely any portion of the chicken or the noodles. I will never return to this location after seeing these terrible reviews. I just ordered a bowl with orange chicken and chow mein. I went through the drive-through, took my bag and drove off and then I realized they did not put my fork in my bag! You remember the straw but not my fork ?? It's total common sense so I had to go through the drive-through again , wait behind three cars just to get a fork, she handed me the fork and didn't say anything ! I drove away! At least say oh so sorry about that but that's OK because it's panda express they are not Meant to have good customer service. I hope I don't get sick after reading these reviews. They need to do something about this location but I'm never returning again, not this location, I've had better experience at the other locations, but this one was my first time, and it was terrible! read more

Worst panda I've been too. Teriyaki chicken was awful, pretty much no meat all fat with no sauce on top. Also no sauce in bag either and when I went in to ask for sauce they had attitude towards me. Definitely recommend staying away from here. The chow mein was also not to good and the orange chicken was chewy and fatty. Never coming here again. In my opinion they should shut the place down. read more

Here on a Saturday and the food was great I ordered the orange chicken and mushroom chicken with mixed veggies as the side. Everything was all hot and fresh and tasted delicious. It is great there are no closed doors and everything is cooked right in front of you. For fast food or even Chinese cuisine Panda is good! read more

This places takes for every to get you your food when they ask you to pull around. It's like they completely forget you are there.

This panda express is probably the worst one I've ever been to. They never have all the entrées. If you get there an hour before they close they may only have one or two items left. The one Manager sits in back in his office instead of managing the front end. They tell you it's going to be a five minute wait for an item and to pull around and you're waiting for 20 to 25 minutes. They also give you very small portions and never have change. Stay away from this location. It's poorly managed and operated. read more

Ringing sound messed up my whole meal, service was really slow, kid who worked there looked 12 and didnt give me enough white rice read more

Panda Express - Really mad - Chinese Near Me - Countryside, Illinois

We go here pretty often and I love the food. It is always fresh tasting, quick and flavorful. They seem to care about the quality of the ingredients and service. Exceeded my expectations! read more

Okay, it's Panda Express. Set your expectations accordingly -- we're talking shopping mall food court franchise fast food Chinese food. Okay, are we in the right frame of mind now? Good, let's proceed. This particular location does it about as well as any would. We have typically only got the drive-through from this location, but it's been generally fine. I like to ask before I order how long the Rangoon has been out, because when I don't I usually will get something that's dry, rubbery, and without flavor. Otherwise, I get what I expect, fairly quickly and cheaply. read more

Came in at 10:40am (they open at 1030) and they stated there would be a 30-40 min wait for any food to be ready. Multiple customers were there. They should not open without any food ready, I've never heard of a restaurant doing this. read more

I am a Pandaholic, so as long as the food is made like it should be and the servers are nice, then every Panda I go to will get 5 stars. This was one of those Panda's. A clean restaurant with very nice servers, hot and good food. What more do I need? Oh yeah, there's is just one thing...my only complaint about Panda Express is their soy sauce and sweet and sour sauce. The soy sauce is kikkoman, grosstastic. I bring my own packets of soy sauce with me (think of me what you will, but at least I'm a girl that knows what she likes). The "sweet and sour sauce" was plum sauce. Sorry, but that is not the same thing. Otherwise, I love this place! Beef and broccoli, sweet fire chicken, orange chicken, pepper chicken, fried rice or steamed rice, cream cheese rangoons and they serve Pepsi products. This is food heaven for a girl like me. Until we meet again Panda... read more

They take online orders but abruptly closes the lob y and make you wait in the drive up. Horrible experience, never coming back to this dump. The line was 25 cars deep! read more

For fast food Chinese so not a whole lot to say here. The food was ok and the portions were huge. The staff was very friendly and moved the line along quickly. The restaurant appeared mostly clean and well managed. read more

I have been eating at this Panda for about 6 months a couple times a week because it's convenient location for me. I keep going back because of good food and even better service. I usually get the orange chicken or beef broccoli and it's really good. The other reason is the excellent service I receive from Sean, Kyle, Camila, and Vanessa. Always courteous, friendly, fast, and knowledgeable. Keep these 4 and customers will keep coming back for the service as well as the food. read more

Deliciousness! ! Until I tasted the chow mein. Smh panda express!! Burnt noodles do not taste good!! read more

Panda Express - Mmmmmm - Chinese Near Me - Countryside, Illinois

This is the worst restaurant I've ever had the misfortune of going to. After getting food to go through their slowest drive thru ever in the history of drive thru's, I got my food home. It was ice cold and the chow mien was 80% giant onion pieces. I couldn't get back there immediately so I called and was told to request a refund via their website. I did that in December. Still no refund and it's the middle of February. They claim I didn't give them my card info which I have provided twice now. Their customer service is horrible. read more

The staff was super friendly and helpful...however...when I got the food home the white rice in my bowl was not rice..it was a big ball of sticky starch that didn't even resemble or taste like rice. It was like a dough ball. The chicken and veggies we're good. Sad that the rest wasn't as good. read more

Not only was there teriyaki sauce spilled everywhere in the bag they gave me. I ordered a bigger player with chow main teriyaki chicken and orange Chicken with 2 sides of additional orange chicken. I paid for everything. Now what I got was 1 side of teriyaki chicken and a plate with half orange chicken and have chow main. Great job guys read more

Panda Express - Teriyaki sauce everywhere.. and they forgot my 2nd side of orange chicken. Thank you! (: - Chinese Near Me - Countryside, Illinois

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Enjoyed about four bites of my dinner when I felt a long hair in my mouth!!! Don't think I'll be back. read more

Closes early outside of posted hours. Was closed at 9 pm on Saturday night when posted hours said 10 pm.

Waiting for my order from the drive thru. Not that fast at all. SMH Good food but slow at the drive thru.

Obviously Panda is tasty and great for a quick family meal. Went to this location (PS Love the new seats) with a large group today, with coupons, and a bunch of kids, and honestly had the nicest customer service. It wasn't crowded, but a group full of kids who want to order for themselves is no one's idea of a dream, and the employees were so great and friendly and easy-going and I just wanted to give them some thanks on Yelp. So thanks for helping us kick off a fun cousins afternoon movie outing with a positive experience at lunch! read more