I've been going here since 2007. This place is horrible since the new owners took over. The prices have climbed over 100%. I know that things are more expensive but not to this point. Tonight I ordered dinner, picked it up. I get home and part of dinner is missing. I call them back and I am told the manager/owner would call me back. That didn't happen. I call them back and was given multiple excuses. Maybe the health department and ICE should pay them a visit. There are too many Chinese restaurants in the area for poor service and over priced takeout. read more

Jack Chen's was my go to Chinese takeout restaurant, for the food was always very tasty. I can no longer say that after my last order. Everything was not good--the wonton soup tasted more like oil, the steaK with onions and peppers was supposed to be in a brown sauce instead it was in an overly sweet tomato sauce, the Mongolian beef left an unpleasant after taste in my mouth, and the fried rice was hard as a rock. Don't waste your money. read more

First time trying, this local (family-run?) Chinese takeout and was pleasantly surprised, given ratings. Service was friendly, and the food was solid, tasty, and ready on time. Appreciate being able to online order and prepay! Only tried a few items (Shrimp Lo Mein and Szechuan Tofu) but look forward to trying more items off the menu. read more

My go to Chinese place. Food is always delicious and the dinner combo portions are filling. Food is served fast and the staff are pleasant. read more

Jack Chen Chinese Restaurant - 17. General Tso's Chicken Dinner Combo - Chinese Near Me - Springfield, Massachusetts

Great delicious Chinese food! They have lunch and dinner meals which are reasonably priced! Their takeout food is always ready when stated and hot! I would highly recommend this place :-) read more

DO NOT ORDER FROM HERE! I placed an order online received a confirmation email and order number. And after an hour and a half went by I called and they said they never got the fax of the order! Even though when I told her (Stephanie), what my address she was she was able to read off what my order was. She asked me where I ordered from, I said off the website (https://www.jackchen2restaurant.com/) She then proceeds to tell me that you have to call them and they will handle it. So I called the number that was on the order receipt and that women asked if I had talked to the business. In which I said yes and they told me to talk to you. She goes okay Ill call them. Some time went by and I called back the restaurant in which Stephanie says I can put your order in now for you. I said okay and at this pint it should be free. She goes no, you have to pay still. I then stated that I just waited hour and a half for a 20$ order that you screwed up on and you still want me to pay. I'm sorry but that is not how you do good business. Especially for the fact that not once was there an apology. read more

Jack Chen Chinese Restaurant - Order confirmation. - Chinese Near Me - Springfield, Massachusetts

For some reason on July 6th. I had a craving for some ribs with bone in. We have called Jack Chens with decent success in the past however we had stopped ordering from this place for a while for it seemed the quality appeared to be going down hill a little. So we called and paid for a large order of ribs. Thats a Large mind you. I am at home just anticipating sinking my teeth into the sweet, meaty, soft, hot ribs. When the bag arrives, I open up and was disappointed. For $13.38 I received 8 ribs. Really? 8 ribs. Thats a large? How pathetic. Tasted like they were reheated and sauce had a strange after taste. A few of the bones did not have enough meat to cover a tooth pick. What did have meat on it was way too much fat. Did not even finish eating them. Did not even give them to our dogs this time as a treat. So, I call up and inform them of the situation and got a "oh ok". I will take an even longer break from here this time and have to start reading the reviews on Yelp a little more often prior to visiting. read more

They messed up my order took over 3 hours for it to get here after I called several times and was told it is on it's way. When I called to let them know it was wrong they called me a liar and accused me of wanting cheap food (if I wanted cheap food I would not order Chinese food). Then he hung up on me he was very rude. Angel read more

Jack Chen II has decent Chinese American food, as with most Chinese restaurants owned by Cantonese or Fujianese, once they stray from their own classic dishes into szechaun, Hunan or Shanghai the flavors are okay but authenticity is completely lost. Still in all, this little take out restaurant is worthy of a stop by if you are in the area. A very nice pleasant lady at the counter takes you order and food is delivered very quickly. I have a Jack Chen's closer to me so I would go there on most occasions, it is nice to know that quality is similar in both places. read more

Jack Chen Chinese Restaurant - Kung Pao - Chinese Near Me - Springfield, Massachusetts

My go to Chinese takeout spot! Lo mien and general tso chicken always on point! Staff are always welcoming and nice!

The one in Longmeadownis horrible... the one in springfield is better and fresher food. read more

my go to Chinese restaurant here in springfield, great value good food, the portions have gotten smaller but still tasty!

Doesn't look like much off the beaten street of Sumner Ave, they have ordering by phone or online. I forgot what Chinese food tasted like and was craving some since COVID 19. Alas, their food doesn't disappoint. Ordered a variety of items all excellent especially their crab Rangoon, spare ribs, and house fried rice. Definitely will be back next month as I usually cone in once a month. read more

This is just stupid. I ordered in this place for second time with specific and simple instructions, but they just can get it right, NEVER. This is simple... This place SUCKS. read more

Love all the food here. The boneless ribs and crab Rangoon are to die for. We always get delivery and the portions are just so huge for what you paid and the flavors are just spot on. I love this place I recommended it. I've never had any problems read more

I ordered french fries, chicken wings ,roasted pork lo mein, pork fried rice, beef and broccoli And an egg roll. Everything was pretty good except the chicken which I thought was old and the eggroll was super greasy and old read more

This place is disgusting we ordered a PuPu platter and crab rangoons. Chicken fingers were nothing but soggy breaking. Beef teriyaki chewy strange texture. Chicken wings were way over cooked no meat on them. Crab rangoons tasted ok but had very little filling. I'm sticking to Won Wok down the street. read more

This place has a big menu, mainly consisting of Chinese food and Japanese food. They have a great vegetarian selection that even offers faux meat, soy protein ans seitan. I recommend the Vegetarian General Tso Chicken!! Website has the menu. Vegetarian meal is pricey but comes with rice (brown or white) and a cup miso soup. Also a plus is the Boba Tea, which is hard to find in the area. read more

Great place for delivery. Enough food and tastes fresh. My only complaint - this wraps the total Chinese food experience - the fortune cookie messages suck. Other than that food is great and even the delivery person is courteous and nice. Give that guy a raise !!! read more

Jack Chen Chinese Restaurant - Lame fortune cookie !!! - Chinese Near Me - Springfield, Massachusetts

I used to love to eat from this restaurant but today I ordered and I asked for no pork and no onions in my meal, because I can't eat them. I called the restaurant as soon as I received my food at 6:15 pm and then they said they will call me back and they never did and when I called them they have been extremely rude and disrespectful! Never ordering food from them again ! With an attitude like this your business will go down and won't survive! Shame on you ! read more

We've been eating there for years. Recently some of the food hasn't been very good. The last 3 takeout orders have been very disappointing. Yesterday I got a dinner with General Tso chicken, fried rice, chicken wing, 2 beef sticks and crab Rangoon. The pieces of chicken were hard. Crab Rangoon had very little filling. The fried rice was tasteless.. The beef sticks were good but sometimes they aren't cooked enough or over cooked. The chicken wing is always good. My daughters like hot & spicy food. I won't eat it. They got Szechuan lo mein and I requested extra hot & spicy as I always do. Yesterday it was so mild that even I didn't find it spicy. My daughter and I had upset stomachs after eating it. Bad shrimp I think. It's time to find a new place for Chinese food. read more

Finding vegetarian/vegan options in Springfield isn't easy. The veg. Menu here is pretty extensive and the food tastes above average, but after the 2nd time getting sick from the general tsos, and orange soy-chicken, I'm done. Not a little stomach ache, I mean seriously ill. Is there flagrant cross contamination? What exactly are those meatless patties and nuggets made of? Do they fry the animal meat in the same machine? Are they using a beef or chicken stock base for the sauces? I've had similar dishes at Chinese places across New England and never once got sick. Id rate Jack Chen 2-3 stars based on food alone, the Kung Pao and Curry dishes use a different kind of meatless product, never a problem with it. The 1 star rating is due to the absolutely terrible customer service. I contacted Grub Hub, explained that this is the 2nd time in as many orders this problem has occurred, and the restaurant should be aware. I informed them that I do not drink alcohol, not even remotely sick before the meal, and I am certain it was the food. The agent spoke to the "store manager", and said I would have to call and speak to her. Meaning Grub Hub is effectively useless in this kind of situation. I politely, and calmly explained to her everything, only to be met with extreme defensiveness, and a toxic, hostile attitude. "There is no way our food can make anyone sick", was screamed in my ear. Really? That's complete nonsense lol, of course mistakes happen, corners are cut, contamination can occur. She then belted out "no one else has complained" yea that you know of, not everyone is assertive and will take action when they are wronged. You have no proof that your food is safe and hasn't made other people sick. It was the kind of phone call where you can't shake the feeling that you're interacting with a sociopath. She had no ability to listen, did not seem to care about the facts of the situation, and mumbled something about a lawyer. Was she trying to say I should sue them? Why? Isn't that a bit extreme? A simple apology, and if she was feeling really professional, a credit for the offending dish, would have been fine. Was she trying to threaten me with legal action? For getting sick eating their food? Yea, I don't think it works like that. Her reactions say that this isn't the first time those dishes have gotten people sick, and instead of fixing their issues, they would rather try and intimidate and offend us into silence. The irony is, that I would have never left this review had she simply said "I'm very sorry, a mistake was made, how can we make this right?" Like a sane business owner should. I'm sure plenty of customers would have just left a spiteful review, never talked to them or tried to work it out privately. Great job, youve lost my business for good, im already very happy with the new place. read more

The food is amazing, but the owners and the person that answers the phone are so extremely rude and demeaning, I will never order from them again. It's too bad they couldn't hire a manager with more diplomacy and manners. I just canceled my order after I was called and belittled. read more

I ordered takeout today. The pork fried rice just had a bit of a weird taste. I ate maybe half then just had to stop. I also had the boneless spare ribs. Never had them delivered in a plastic container in some type of liquid, (maybe soy sauce?). I asked for them extra crispy and now they were like water logged. Never again. read more

Food was pretty good and the delivery was quick, and it's great that they are open a littler later than most Chinese food places. I wasn't a fan of the duck sauce but, You get a good amount of food for the prices, I would eat here again. read more

do not buy from here , food is terrible, extra greasy and they will burn your food and not care at all..please look at photos. read more

Jack Chen Chinese Restaurant - Look at how burnt that chicken is....A complete waste of money, WARNING : DO NOT EVER BUY FROM HERE !!!!!!!! - Chinese Near Me - Springfield, Massachusetts

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Excellent! Food is equisite to the palate ! Wonderful Art. Jack Chen is the Chinese Restaurant to go... I cannot say no more ! read more

Great people. They helped a lot and were very nice on the phone. It's in a pretty nice area. Their menu is very organized and has a lot of options. Friends like getting food here and that's worth the recommendation as it is. Cute little place on summer ave and they have good food. Check them out for great service. read more

I love eating here! The prices are reasonable, and every dish I have gotten has been delicious! They have really good combo deals! The restaurant always looks clean and organized! They have a good selection of bottled sodas. read more

I love this place sooo much the food is amazing the eggrolls are the best I LOVE JACK CHEN WOOHOOO BITCHES

I wont lie, Jack Chen has stepped their game up since I moved. When they first opened I found them underwhelming, but this time around the food was fresh and delicious and really hit the spot! Plus, their delivery guy was hilarious lol read more

Well so much for bubble/boba tea in Springfield. Oh well. It was fun while it lasted. Still a fan though. Veggie menu keeps me satisfied.

I didn't like the taste of the boneespa rubes. It didn't have a much taste to it..have of it was to cooked..the Rice was very good, the chunking fringes was very good, the begat was good, the fry chunking wings was very good..i didn't have to spend to much for my food...the diller for my food was very good read more

We just recently moved here. My husband has ordered from here before. We ordered a little bit of everything. The scallion pancakes are amazing. The crab ran goon is probably the best I've ever had. We also ordered General tsos, chicken fingers and wings and all is awesome. Will come back here again. read more

the food is great, REAL Chinese food. not only the food quality is so GOOD, the size is huge! and everyone is so nice! Love it!

Decent food and quick delivery. I am only giving three stars because the food is VERY oily. Tastes good but too much oil!

Good quality food, huge portion of meats, reasonable price, and friendly staff, you can find all of them within this place. I don't know why the rate is so low. In my opinion, this is a pretty good take-out restaurant. read more

I ordered takeout for my family a few weeks ago. The food took 2 hours to arrive and the food was lukewarm at best when it arrived. After the first hour, I called the restaurant to ask about the order. The person on the phone told me that it was almost done cooking but the driver was out on another delivery and would be back in a little while. I mentioned that the food was already very late, and she told me that they only had one driver working. I would have appreciated an apology, but didn't get one. Instead I paid full price for bad, lukewarm food that arrived over an hour late. read more

Not happy, the entire order was covered in sweet and sour sauce that was turned upside down. Thank goodness I had some sauce for my daughters chicken. I know things can happen, but notified them and nothing was done. read more

My fav dish is kung pao chicken, unfortunately Jack Chen 2 has not mastered this dish! I wish the cooks could apprentice at Taos of East Longmeadow or Wen Ming's in Palmer. The family that runs the joint is very nice but the food is very unremarkable. Tonight I had the worst shrimp fried rice that I have ever eaten. Jack Chen please send your cooks to apprentice at Taos of East Longmeadow or Wen Ming's in Palmer; these restaurants consistently serve great dine-in or take out dishes. I live within walking distance of Jack Chen 2. read more