1. JA Healy & Sons

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Westford, MA

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1 year ago

Great service, very responsive, delivers oil when needed, heat/AC maintenance. Absolutely on complaints

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6 years ago

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Doug Anderson Plumbing & Heating

Doug Anderson Plumbing & Heating

(13 reviews)

On Thanksgiving holiday weekend, as my 18+ years old water heater leaked at very bad timing and…read morebasement was flooded with water. Need replacement immediate. So on Sunday evening I called and talk with Doug Anderson. Per instruction I closed the gas line and water supply to heater. I was able to send pictures of the old HW heater with model number to identify correct height and water capacity of new HW tank and after a few pertinent questions was able to schedule the replacement next morning at 7:30 AM. Doug came on time with new HW heater, he was very, polite and professional with good communication throughout the replacement project. In two hours job was completed and I have Hot water to shower. The quality of the job was fantastic and takes away the old water heater and left everything in very neat and clean condition. If I could give on more than 5 stars I would.

Extra star since the company was very professional but not thrilled with the quality of the work…read morethe techs did. Had them do a tub install with and ran into issues with the overflow drain leaking. A few visits, a visit from a tub repairperson later and still no success. I took a look and lo and behold the bracket was installed backwards from the installation manual and it worked fine after about 40 minutes of fiddling. I'm sure they would've kept coming back until it ultimately got fixed but this had dragged on for over a month and I wanted to get it over with. Also had them do a shower valve which wasn't quite set at the correct depth in the wall, but that's fairly cosmetic and I'm not super bothered by it but someone else could be. I'm sure others will have a fine experience with this company but mine was tough.

Papalia Home Services

Papalia Home Services

(197 reviews)

Papalia pulled a no show on me today for an HVAC service. No phone call, no e-mail, nothing. Just a…read moreno show. Then, when I called them, I got a lousy AI customer service rep. Next day, they did show up and got the job done. The tech Lily was very knowledgeable and helpful and got my AC system up and running again. I dinged them one star solely for the no-show the day before. Lily gets 5 stars.

We have used Paplia a couple times for urgent plumbing requests and they have responded quickly and…read moredone good work. However, they are very expensive and push the boundaries of being honest and fair. We recently had a leak in our main drain pipe in the basement and called Papalia. They charge $99 for a consult, but it can be used towards repairs. They diagnosed the issue and then wrote up a proposal to fix it for $900. It sounded expensive, but we already paid the $99 and didn't want to start over again from scratch so we agreed. The plumber also misled us about how simple the fix actually was. It ended up taking him about 20 minutes to replace a 3-foot section of pipe with PVC. He also "forgot" about the $99 credit deal and tried to charge us $1000 and we had to call him on it before he would agree to honor the agreement. So they fixed the issue, the job seems to have been done well. But we way overpaid and every step of the interaction felt designed to mislead and extract as much money as possible from us. Not going to use them again in the future.

JA Healy & Sons - hvac - Updated November 2026

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