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Lowell, MA

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Buss Plumbing & HVAC

5.0 (21 reviews)
Open • 6:00 am - 8:00 pm

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3 months ago

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10 months ago

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Review Highlights - Buss Plumbing & HVAC

“Science needs to clone Matt---but now that I think of it, given his quick response time, they may already have!”

Mentioned in 17 reviews

Read more highlights

Net Zero Heating & Air Conditioning - Floor unit

Net Zero Heating & Air Conditioning

(13 reviews)

I have known Peter for many years and followed him to Net Zero purely because of his…read moreprofessionalism, trustworthiness, expertise and easy going, positive personality. He explains every servicing he is doing, what it entails, and what it will cost. He is always on time for appointments and if I need to leave, I fully trust him to finish his work and close up the house for me! Net Zero pricing for services are much less expensive than comparable businesses in the area and the level of service is excellent. I am thrilled to be a Net Zero customer and thrilled that Peter has joined the team!

A rather complicated and sad review. I am a senior citizen. My gas heating system needed…read morereplacement after a fire in my furnace. $20,000 and I replaced it. The very next day the second heating system I had in an addition failed. I was distraught!! Net Zero gave me a great quote..several thousands less than other HVAC. What they did not tell me that they were only electric heating contractors. So after paying $12,000.00 for installation I now pay an electric bill of $1000.00 a month in the winter. They walked by a brand new gas system in my home..disengaged a second gas heating 50 feet away and installed a unit that is costing me a thousand dollars a month. Not one of the employees ...installers. or project estimators...addressed what a poor and unkind decision this was. Now I have to redo my heating system...sell my house...unable to retire . Would they do the same to their mothers..grandmothers? This is a sad and sorry company. Yes I know I'm a stupid elderly woman with no recourse from people like this. I just hope this warns others to avoid this snake company.

Doug Anderson Plumbing & Heating

Doug Anderson Plumbing & Heating

(13 reviews)

On Thanksgiving holiday weekend, as my 18+ years old water heater leaked at very bad timing and…read morebasement was flooded with water. Need replacement immediate. So on Sunday evening I called and talk with Doug Anderson. Per instruction I closed the gas line and water supply to heater. I was able to send pictures of the old HW heater with model number to identify correct height and water capacity of new HW tank and after a few pertinent questions was able to schedule the replacement next morning at 7:30 AM. Doug came on time with new HW heater, he was very, polite and professional with good communication throughout the replacement project. In two hours job was completed and I have Hot water to shower. The quality of the job was fantastic and takes away the old water heater and left everything in very neat and clean condition. If I could give on more than 5 stars I would.

Extra star since the company was very professional but not thrilled with the quality of the work…read morethe techs did. Had them do a tub install with and ran into issues with the overflow drain leaking. A few visits, a visit from a tub repairperson later and still no success. I took a look and lo and behold the bracket was installed backwards from the installation manual and it worked fine after about 40 minutes of fiddling. I'm sure they would've kept coming back until it ultimately got fixed but this had dragged on for over a month and I wanted to get it over with. Also had them do a shower valve which wasn't quite set at the correct depth in the wall, but that's fairly cosmetic and I'm not super bothered by it but someone else could be. I'm sure others will have a fine experience with this company but mine was tough.

Imperium Cooling & Heating

Imperium Cooling & Heating

(4 reviews)

I've had Pedro come out to a house with a central ac system that had 2 large condensers, an air…read morehandler system with air cleaning and humidifier and 5 thermostats in the house. He was able to diagnose why only half the house was cooling within minutes, showed me what was happening and fixed it. I also sent him to a house with a mini split system, same thing. Found the issue and fixed it. I was so impressed I sent him to a business to do maintenance and will be requesting him for routine maintenance. Pedro is a very professional, kind and most importantly, a knowledgeable person. Pricing is very reasonable. He will take care of you and your cooling and heating needs.

I have used Pedro from Imperium Cooling & Heating on numerous occasions now. The first was shortly…read moreafter buying a new condo and having a leak from our HVAC when first using the cooling. He came out quickly and resolved the issue. As winter came the same HVAC failed again so I had Pedro back out to review. At 35 years old the system really was beyond value to repair and I got a great rate to install a whole new system by Imperium. But this is why I highly rate Imperium Cooling & Heating the most. During the install one of the sub-contracted employees of his doing the job tried to give me a deal on an 'off the books' service to a mini-split system on our attic room. This individual caused damage to the condenser but had me spend hundreds, cash in hand with his trial-and-error attempts to repair the head unit (which was not faulty) and in the end insisted I needed to replace the whole thing (remember, this unscruipulous idiot broke it in the first place). All this happened over weeks while this guy continued working for Imperium and put me at the bottom of his priorities. As luck would have it, there was a small issue with the new HVAC and Perdro came out same day. Great service. So I took this chance to explain what had occurred with one of his guys. Apparently, I am not the only one impacted by this individual and he had been fired by Imperium (quite rightly) and Pedro was doing a lot of damage limitation to the reputation of his company caused by this less than ethical sub-contractor. So, for that reason more than any I highly recommend Imperium Cooling & Heating. They have great rates, put customers first and do not retain employees who seek to damage their reputation. I have had Pedro out on 4 occasions, all great services. The last was replacing the mini-split, done in one day, done well and done at a great price. 5 Stars for sure.

Buss Plumbing & HVAC - hvac - Updated November 2026

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