SCAMMERS. Full stop…read more I live in a rented condo. I called the non-emergency line and left a message asking for a callback so we could schedule service as soon as possible. I did not request emergency service. Someone called me back and said they were already out on another call and could stop by. So they came by. The next day, my landlord was billed an over $200 emergency fee. When I called to dispute it, the first person told me, "Because you said 'as soon as possible,' we treated it as an emergency." That is flat-out false. Asking to schedule something as soon as possible is not the same as requesting emergency service. The first woman also stated that I said I was not available on Monday. In my message I said I would be out on Monday but my husband would be in and out and could arrange a time. We lived with the issue for days and did not need it immediately. The call was then escalated to "Shannon," who claimed I must have used the emergency line. I absolutely did not. Shannon kept telling me that I must have called for emergency. I did not. Their phone system clearly separates the emergency option, and I intentionally used the regular line. I even warned my landlord before the technician arrived that I had NOT requested emergency service and that I was very surprised by the callback. See Picture below. This is a classic bait-and-switch. The technician himself was professional and helpful--and ironically, we were actively considering service plans as we are in the process of working to buy this condo in the near future. We were going to inquire on service plans and other work with this company. After this experience, I would rather pay more somewhere else than deal with a company that inflates charges by re-labeling routine scheduling as an "emergency" and flat out lies and is deceitful. Be very careful leaving messages with this company and be careful as they lie to cover up. They quietly convert non-emergency requests into emergency calls and then hit you with an over $200 fee after the fact. Completely dishonest. (The photo below is the text I sent to my landlord the NIGHT this happened when I got the call from their tech. My mother worked with Carrier rep in the past and I know about "emergency" services so I gave him a heads up in case).

Very disappointed in the customer service of J&J Heating and Air conditioning. We hired them to…read moreinstall a new heat pump to replace the old a.c. unit. Not only did the new system not work, it took them an entire week during a heat wave to come and remedy the problem. IN the meantime we saw that the ceiling in our home below the location of the equipment had a large water stain requiring the ceiling to need painting. J&J's approach to customer service is to first ignore the problem and then insult the customer and not provide any apology or fix to us. Do yourself a favor and look elsewhere for your HVAC needs - wish we had.

After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

Excellent, straightforward service with Steve Langner. Service doesn't get any better than this.read more

Worst service possible the guy was really nice. The people that answered the phones as the sales…read morereps are horrible run away to the hills so just gonna charge you ridiculous there's no plumbing service that charges $100 and then tries to tell you oh no there's no $100 discount for a coupon. They should just come in and do the service and charge you.

My AC (three mini split units ) wasn't cooling any more and I wanted it fixed. I called three…read morecompanies. One never got back to me, the second one was totally obnoxious to deal with (they have an answering service from hell!), and RPM responded within an hour or so. Matt, who called me back, is responsive and communicates clearly. He listened to my story (I had done a bunch of troubleshooting myself) and gave me the feeling that he took me seriously (a good feeling and by no means standard). The guys who came out were professional and friendly. They seemed to know what they were doing and what they were talking about. The troubleshot the system and then re-charged it with coolant. The system works now. This was not a difficult task, but they did the job well and I feel they charged me fairly. I will certainly hire them again for my next issue and can and will recommend them to others.

They did a 3500 oil tank replacement for us. His guys put all the sludge from the old tank into the…read morenew one. And now he won't cover the repairs. Amateurs. I should have used Comtank like my oil provider recommended. Beware

Cool Air has the best customer service I have ever experienced ! They came out for a…read moreservice/maintenance call didn't get it quite right the first time but kept coming back till the problem was resolved. I can't say enough good about this company. I had recommended this company to two other individuals before this and both parties were absolutely satisfied wth them as well. I will keep recommending this company in the future.Pete the technician was absolutely wonderful to deal with.

We recently had Cool Air install our whole home heat pumps - from our first dealings with the…read moreowner, to his office staff, to his installation team - we couldn't have had a better experience. They were all professional, timely, easy to deal with and so very responsive to any of our requirements, questions or needs. I cannot recommend them enough to anyone based on our experience. Their follow up and care for their customers is just outstanding . We felt fortunate to have found such a professional well run company to deal with and look forward to working with them in the future "

If I can give zero stars I would! They were rude during the…read moreinstallation process which just continued when support was needed. If the purchase didn't come with a 1yr warranty we would have never called them. They would take our calls after several tries and didn't follow through. There were no apologies for the lack of communication and at the end the problem was not resolved and required us to call another company. Jerry and Mark, the father son duo who worked perfect together providing the worst customer experience ever.

Marco came to repair my heater. He is so kind and PROFESSIONAL! I'd use only this company again…read more He has had to play the middle man between the renter, owner and property manager. As the renters, I'm VERY pleased with his courteous professionalism. He deserves a pat on the back!

My 25 year old AC died recently. I called several companies and had 5 or 6 quotes. The Denommee…read moreguys (Rick, JR, etc) were really great. Super friendly, very knowledgeable, no pressure, answered all my questions. Their quote was amongst the lowest. The installation looks great and the new AC is working flawless

My water heater leaked so I called this company. When they arrived I was quoted $4000 to replace…read morethe unit. Also, they wanted an entry fee of $99.00 before leaving. I was so shaken by their quote. They were awful. I gave them the check to get them out. Bad experience.

Terrible customer service. Was treated disrespectfully, cussed at, and provided no repair…read morewhatsoever. Do not waste your time with these people.

In August of 2021 we purchased a new washer and gas dryer which were to be delivered on September…read more2. Dracut Plumbing came over right after the delivery and reconnected the gas dryer and even included the new ductwork in their price of $200. They were very professional. We had been quoted $1200 by MillTown Plumbing and Heating. What a ripoff they were. I.M. Dracut

Rick Jean Clause Saves Christmas!…read more 'Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse; The stockings were hung by the chimney with care, but in the morning there was no heat in the air... So we called Rick Jean Plumbing and he said "soon Jake Jean would be there"' Even on Christmas day Rick and Jake Jean stopped what they were doing and left their families to make sure we had heat. They arrived in 20 degree weather their cheeks like roses and their noses like cherries. Rick had a broad face and a little round belly, That shook when he laughed like a bowl full of jelly, but with a wink of his eye and a twist of his head, Soon gave me to know I had nothing to dread; Jake spoke not a word but went straight to his work, taking the cover off the Naiven to see what was a matter, with the turn of a screwdriver and the replacement of a 3-way valve the heat pipes started to chatter. They cleaned up their tools and sprang to their white Chevrolet, to his team gave a whistle, And away they all flew like the down of a thistle, But I heard him exclaim, ere he drove out of sight, "Happy Christmas to all, and to all a good-night"

We've used Rick Jean plumbing a few times in the last 5 years. One of the times we needed them was…read morean emergency, they were the only company that could accommodate our needs the day we called. They are hands down the best plumber in our opinion for professionalism and prompt service. If we have a need for a plumber, they are the only call that we will make.

MillTown is a very professional service. My house had water leak recently and called Milltown both…read moreelectrician and plumber came to check everything, they were taking it very serious and did much as they could to find the water leak source, check the electrical panels. I appreciate their efforts and highly recommend!

Their prices were so high my jaw hit the floor. Waltham MA…read more Looking for a sink installation and to connect a dishwasher / refrigerator / garbage disposal. Not a huge job but also not nothing either. No major twists, would take half a day or ~2-3 hours for a plumber to do max. They wanted over $5,000. Line items included attaching the faucet to the counter for $900. There was nothing about their bid even remotely competitive to other plumbing companies I had quote me. I guess they thought people wouldn't get a couple different quotes, or they bank on it. The had no issue collecting the $85 service charge though for coming out. Stay far away, they price like they don't want to do residential work.