We had our HVAC and tankless unit installed by MillTown in 2020 as part of a hydronic heating…read moresystem. A month ago, the commercial‑grade tank they installed failed. Rheem covered the tank under warranty, but MillTown charged $5,800 for the replacement which was essentially a retrofit with minimal changes. After reviewing the work, it was clear the job should have been closer to $3,000 based on industry standards and actual scope. Unfortunately, the workmanship was disappointing. The system was left in a condition that doesn't reflect professional standards -- including a drain valve positioned against another pipe, making it impossible to drain the system properly. I provided photos and a detailed email to Milltown expressing these concerns. Their response was that there "wasn't much to do," and they offered only a $500 credit toward a future service. Given the excessive pricing and the quality of work, a credit for a future service wasn't a reasonable solution, and I declined it. Another concern: their website offers no way to contact the owner or any managers directly. For a company that presents itself as family‑run, that lack of transparency says a lot. Overall, the experience was frustrating from the high cost to the poor workmanship to the dismissive response. Based on this, I cannot recommend MillTown for plumbing or HVAC services.

Called for maintenance on a tankless heater, needed a flush and a replacement ignitor. Both techs…read morethat arrived were very polite. First question was, why two techs for an easy PM? The lead tech tried to sell us a maintenance plan to get any kind of reasonable discount. Overall, I found their prices way to high. No thanks!! Milltown...people still work for a living. Merry Christmas Slower season? Isn't this heating season (busy)? Nobody wants to pay for you to train your staff.

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

Gilson was great! He showed up during my window and was very efficient and friendly. I've never had…read morea boiler nor have I ever lived somewhere that I was responsible for maintenance. He was kind and walked me through what he was doing and why certain things were the way they were. He mentioned one part possibly needing attention in the future and even gave me a quote for a new boiler since this one is at end of expected life. Wasn't pushy at all and made me feel confident that we will likely get another season or two out of this one and possibly more. Will 100% call Warrior again! (But hopefully won't have to anytime soon haha) thank you!!!

Village came to us in a pinch at 1am on a Saturday for a check on our 15+ year old heater, which…read moredecided to die on us during a cold emergency week. Scott was kind, courteous, and professional, with all fees and costs explained to us up front and with a clear breakdown, with the cheapest to most expensive options, repair of a part vs a whole heating system replacement. He was not able to fix our issue that same night due to a replacement part issue, but obtained the part from a supplier and came to fix our heat on the following Monday. A painless experience all around.

Our AC stopped working (in the dead of summer) and Village Home Services came to the rescue. They…read moreresponded to our originally query super quickly and came to the house fast. In fact for every appointment, they were either on time or early. The issue turned out to be a much bigger fix, but the whole time every person we dealt with was nothing but professional and helpful. Not gonna lie it was expensive, but they laid out all our options for us and we never felt once like we were being taken for a ride. And over a month out from the end of that project, we just received cookies in the mail from them thanking us for using their services. COMPLETELY unexpected, but SO appreciated. Will definitely use them again in the future should we have any issues.

Charged over $900 for simple cartridge replacement for two sinks and a shower. Charges $240/hr …read more Job should have taken 1 hr or less. Plumbers were very polite but work was not worth the cost.

For many years I had the same plumbing company do all my work, and they were always reliable and…read morehonest. They sold their business and I am in the unfortunate position of finding a new plumber, so I called Foster Plumbing and Heating Inc. If you want to be scammed, call Eric Foster Plumbing and Heating. When I called them to make an appointment for routine maintenance of my year-and-a-half old AC, I was quoted a price of $225. Nothing was said about this being an hourly charge or about other charges. I have been having furnace and AC maintenance done for about 60 years and the charge for this work has been a flat fee. The work generally takes an hour or less. The only additional charge I have ever had o pay has been $10 for a filter if I did not supply my own. When I got a bill for $432, I was sure it was an error, so I called them to request a corrected bill. It was then that I was told that the $225 was an hourly fee. Since the technicians had not been at my home for more than an hour, the charge was still more than I had been quoted. I was then told that they had been working at my home for an hour and 15 minutes, so I was charged for an extra 15 minutes. However, Foster has a strange kind of math as they charged for a half hour for those 15 minutes. That would be $112.50 for that "extra" 15 minutes. Add to that the $94.50 which I was told covered the cost of the liquid used to clean the coils. Pretty expensive liquid, something I have never been charged for in the past!! I was also not told that there would be an additional charge when I made the appointment. I supplied my own filter. As an added "bonus", when I turned my shower on the next morning I was bombarded with ice cold water. Fortunately, I determined that the water heater temperature had been turned off by the technician and carelessly not turned back on. If it had been necessary to call Foster to solve this problem, I would have been billed another $225 or more. I am a senior citizen living on a fixed income, and I live alone. It is necessary for me to be able to hire reliable and honest workmen. Foster Plumbing and Heating certainly will not go on my list of honest and reliable workmen.

In response to your reply to my comment. Your service tech. did ABSOLUTELY NOTHING to contain the…read moreleak! Had you told me over the phone that there was a $180.00 dollar charge for a looksee, I would not have had you come to the house. I'll expect the money paid to you to be refunded to me in its entirety then, as you stated that there was no charge for an estimate. Refund due me of $162.00.

Called in these folks since previous owner used them to install the central air. My problem was AC…read morewas not turning on due to no power on Y1 on thermostat. After coming in when I explained what's the issue and how this 'no power on Y1' happened back in February, the tech basically said it's a thermostat problem and need to call the Nest/electrician (also how they never work with nest thermostat which is bizarre tbh). Me knowing a bit about HVAC, asked him to jump Y1 and RC wire and AC should turn on if it's a thermostat problem. He then said yes, I can try that. Sure enough it didn't work and proved that it's NOT a thermostat problem. Then he finally went to the attic to check the air handler and did something with the condensate Safe T switch and AC started running. There was recent insulation work from MASSSAVE and he said the issue is from the insulation work, even though the problem (no power to Y1) happened back to February (and I just had to disconnect the wire from the thermostat since no need to cool the house back then). Long story short, I have expected more than "masssave caused the problem" . Who knows if the condensate drain is clogged or something and if that caused the shutoff. At the very least I needed a rootcause of the problem. But this guy went down right away and got to his car and said service call would be $180. I hate leaving bad reviews to local business but I really had an odd experience. Leaving 2 star since AC is working, for now, but I am pretty much sure if condensate drain clog is the issue this will fail again and then there would be another $180 "service call".

Matt is a great plumber. My old plumber sold his business, I have tried many plumbers. Matt is the…read morebest one. He will be my plumber in the future.

Great experience! My poor dad's heater and water heater broke at the same time and I was looking…read morefor estimates. Matt was quick and professional and gave me a good recommendation on replacing our water heater with a trusted brand along with a reasonable price. He came through the next day and was did a great job in putting in the new unit. Their work comes with an one year warranty and the product has a lifetime warranty so we don't have to worry again for at least some time. Flexible, responsive, professional, and reliable. My dad is fully satisfied.

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

Quick to respond respectful fixed the problem fair price…read more Recommend highly Qualified

Very responsive service Day 1 of heatwave! Fagundes sent out…read morea great Tech (Eddy S) who was pleasant, professional and got our HVAC system up and running same day! ~ Every other place I had called said, see you in 3 days!!! Price was reasonable and I will definitely use this company again for home maintenance.

Colin, Dominic, Linda and the entire team at Pespisa have been a dream to work with. They replaced…read moretwo entire heating systems in our multi-family--an expensive and overwhelming job for a homeowner. Throughout the entire process, they were honest, creative, generous, and collaborative in their approach. We shopped around before working with them, so we saw how other larger companies were approaching the job. The difference we felt when working with Pespisa was both emotionally/socially invaluable and actually cost-saving. Thank you, Pespisa Company!!

We have used Pespisia for all of our plumbing needs. They fixed our hot water in our shower. We had…read moreonly warm water and it trickled out. Now we have awesome hot powerful water in the whole house. They installed a tankless water heater and it's great. The installed a split AC/ heater in our house, now we have perfect warm and cool winter's and summer's. finally we had them Put in a laundry room upstairs and they did a wonderful job. Anthony was the one who was incharge of the jobs and he is kind, respectful and does not leave a job unfinished. They are very reasonably priced and we will have them back when we need them. They are outstanding in their field and have lots of knowledge. The best was they were very responsible about keeping our cat and two dogs safe by closing all the doors behind them.

my washer broke down, I called pm home services, MOE showed up the same day and resolve the issue,…read moreim very satisfied with their service, the price was fair, I will use them again for future projects

From the owner: At PM Home Service, we specialize in Massachusetts appliance repair. However, we are happy to apply…read moreour expertise in various areas, including HVAC maintenance, A/C Repair, Light Installation, Wall Repair, Painting, Basic Plumbing, and Simple Remodeling! Reach out today and have peace of mind knowing that your residential concern is in the best hands!