Shawn was great! Prompt, efficient and knew what he was doing! I would definitely recommend him!…read moreThank you!

Shawn was quick to reply to my call and was able to get me in his busy schedule quickly. He gave me…read morea quick analysis, got the parts and was quick to repair...

following up on my previous review where I paid $800+ for a kitchen faucet and sink P trap install…read more I'm convinced they were hoping for another chunk of my money by intentionally ignoring a very bad shutoff hoping I would have them back to replace it. I would never let them past my threshold.

I cannot say enough good things about this company. They have done work in our bathroom, kitchen,…read moreserviced the hot water heater, and maintained our sump pumps. They also just replaced our water and sewer lines. Tina is so friendly and accomodating, and will pull miracles off in emergencies to make sure she can get one of their extremely talented service techs out to you. Both Robbie and James are experts in their field, and so very friendly and helpful. Their work is first class, their prices very fair, and their reliability is beyond belief. I won't do business with anyone but PHD!

Very unprofessional company. Rude sales person. In 40+ years this is only the 2nd bad review I've…read moreever written. I highly recommend not using this company.

Great company and service!…read more Jose R came out today to perform yearly maintenance on our furnace and was extremely professional and knowledgeable. He explained and showed me how important yearly cleaning was for the system. Jose is a wealth of knowledge and went out of his way to explain what he was doing - he is a asset to the company. From the start Taylor was great explaining prices and getting me on the schedule. Its nice to have a great services at a reasonable price - keep up the good work! Thanks!

Revise has changed my aspect on fast and accurate worksmanship Benjamin and Johnathan are the best…read moreinstallation technicians I have ever encountered. Highly recommend to everyone.

Placed Oder months ago and unable to get any help. I purchased a few items two have not showed up…read moreand I returned one and never received any type of credit or response. Horrible customer service.

Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

I had a new heat pump system installed on 12/14/23 as part of the Mass Save program. I didn't…read morepersonally select the HVAC company--I worked with Tony Vicente, an HVAC consultant from Revise (a Mass Save partner). When the technicians arrived for the installation, I was surprised to see vans labeled DiPietro Heating and Cooling. I was never given a choice to select a local HVAC contractor, and after reading reviews, I'm honestly shocked this company is still in business. The problems started less than a year after installation. In October 2024, I realized the heat wasn't working. Since it was still under the 1-year warranty, I called and a technician came to fix it. In April 2025, it failed again and I was charged $290 for service. Just two weeks later, another technician had to come back--this time, he discovered the thermostat wasn't even properly connected, a basic setup mistake that should've been caught during the install or first visit. Now, in mid-June, I tried to turn on the AC for the first time this season and it's not working again. When I called, I was told it would be another $200 for a service visit. This is a brand-new system, and I've had multiple issues in just six months. I no longer feel confident in their workmanship or diagnostic skills. It's frustrating to have paid for a new system and already be dealing with recurring issues and mounting service fees. I hope this review helps others ask more questions, especially if going through Mass Save or working with a consultant. If I had known the installer would be DiPietro, I would have asked for alternatives.

These guys operate as Revise. They installed a partial heat pump. What a miserable experience. I…read morehad cancer in 2017, and I went on public assistance after. I did a Revise audit. I explained that we had a cold side of the house, used a space heater in our bedroom ten hours a night. the Revise audit rep said that a heat pump would lower our heating costs. Let's start off. DiPietro Heating and Cooling is the guys who operate as Revise. They never told me, and at all times these guys showed up as Revise. The delayed product registration came back as Revise. I was provided with no plans and the one set of slides that said approved includes a minisplit in the basement which was never installed. No documentation, but I was told that 2 bedrooms and the bathroom (the cold side) was approved. I was told there would be a run through on the day of installation. November 11, 2024, The two techs who arrived to install the HVAC heat pump did no run through. They left with insulation on our floors, blowing from the ducts they installed, they left there things, exposed insulation in the intake and they handed me the three installation manuals. When I asked the technician a question, he said, "I don't know anything about these units." This is the guy who installed my unit! It was very clear the first night, the thermostat did not work properly. Even when set to 70 and the Nest thermometer read 72, 73 the unit continued to blast hot hot air at full blast. I would have to turn the thermometer down to 68, to turn the heat off. Complained. Told this was normal. In what world? My audit rep told me to play around with it. I did. I was able to lessen effects and save my electricity bill somewhat. A quick and easy read through the manuals and it was quickly apparent, they didn't install the unit according to spec. They needed to do a hard reset and reinstall the unit according to spec. I complained. They said the unit was operating fine. They placed the thermostat on the opposite side of the house from the rooms its serves. The thermometer on the heat pump thermostat, directly above our Nest for my gas heat, showed a consistent minus 2 degree variance. Remember heat rises, as it's above it could be expected a plus 2 degree variance. The thermostat was installed tilted and not level. I complained and complained. I reached out to the manufacturer. The unit wasn't registered. Finally, a month later, Revise (aka DiPietro) sent a tech back out, all he did was yell that everything was functioning normally, installed properly. He declared, the thermostat reads the same temperature as the Nest, while at that exact time, the thermostat showed the same minus 2 degree variance. He lied and ignored it. They installed an oversized vent in my bathroom. The installation suggested there was a smaller vent, the audit rep said they had one and could install it. But the argumentative Revise tech (or should I say DiPietro), said it didn't exist. On a couple of other concerns, he yelled at me more and then left. The heat pump was again performing as bad as when they installed it. I reviewed all that had happened, and sent two emails to the initial guy who did the assessment. He said he would forward it to a manager. Randy calls me up. "We will take care of you, now that it's in my hands." The following day, I returned his call and left him a voicemail. NEVER HEARD BACK. After the New Year, on the day I was to follow up with Randy, Revise reaches out by text with scheduling something. I tell the rep all how "in my hands" Randy, and she says, "text Randy." Not that she would follow up. I texted Randy. No response from him or anyone. My heating costs, (electric and gas combined) since installation have been up 20 percent that first month, and 15 percent since. Ehile the Heat pump thermostat set currently set to 68 reads 69, my cold rooms are 66 and 65. Costs up. Heat down. No answers. Don't use this company. I will take my complaints to the DTE, and legislators. This is a horrible company.

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

Quick service and the technician was prompt. Price was on par with other competitors but I feel the…read moreservice was above and beyond.

Downgrading to two stars. I still stand by the initial review (hence the second star) - Hiram did…read morerespond promptly when we were somewhat desperate and cobbled something together that seemed to work. Until it didn't. A few months after the install, all units stopped working after a storm. After months of back-and-forth, he finally realized -- through trial and error - that the boards of all units are fried and need to be replaced. His best guess? "Your condenser probably got hit by lightning" (condenser is on the roof, but we have a lightning rod; there's been no indication otherwise that the building got hit by lightning). A few weeks pass by, some more rain, same thing happens again. Replace all the boards again. "Your condenser keeps getting hit by lightning". A few more weeks, same thing again. By this point a year has passed after the install and we have spent most of that year with our $30,000 mini splits completely non-functional. It's also pretty clear that it's an issue with the install and nothing to do with imaginary lighting. Then Hiram has the audacity to inform us that our one-year contract has expired and now we have to start paying him for repairs, even though this issue started while we were still under contract and has persisted for months because Hiram has simply been unable to fix it. At this point, I was willing to just move on and hire a more competent contractor to fix the issue. That's when we started having other contractors look at the system and realized what a horrendous job Hiram had done. Most egregiously, the wiring had been done incorrectly, creating a huge FIRE HAZARD and potentially exposing our entire household and our neighbors to significant PROPERTY DAMAGE and potentially loss of life. See attached screenshot from assessment. In addition, there have been numerous other issues with the install: - Water repeatedly leaking from the heat pumps into our house when it rains - Exposed lines - Condenser freely standing on the roof, not affixed to anything - Slopily taped line set covers - Sloppily installed water pumps - Overall poor craftsmanship See attached images. We are currently addressing the issues one by one with multiple contractors. To be clear, WE ARE STILL WITHOUT A/C TWO YEARS AFTER THE INSTALL. We only really had it working for ~6 months. Unclear if it's even salvageable. In hindsight, there were also multiple red flags that we overlooked in the beginning, but should have given us pause: - Hiram did not know that Fujitsu is Japanese. How can you not know the country of origin of your main supplier? - He drilled through brick in our apartment without any precautions, filling our entire house with brick dust. He had no idea it's hazardous to breathe in, he didn't even put a mask on himself. Our entire condo was covered in brick dust. We had a 1-year-old kid at the time. - He did not clean up properly after himself, our son ended up with a glass shard in his foot Overall, I would not recommend Hiram's services to anyone. He is polite and responsive, but when push comes to shove, his work is not just poor quality, but outright dangerous. Hiram, before you post some sob response like "I'm just trying to feed my family man", consider this - you put my family, and my neighbors' families at risk because of your incompetence. And you ultimately refused to take responsibility. You should be ashamed of your work and of your character. (Responding to Hiram's response) -- there were no "stories", I was just trying to help you figure out what could be causing this. Yes, you definitely blamed lightning multiple times. I had multiple contractors take a look at it and say the same things. This is not "Mother Nature". This is just a plain bad job.

Hiram was courteous and professional, and adroitly installed a custom set of add-ons in our central…read moreA/C system (including a Bluetooth soft-start device and a high-grade smart thermostat in a multi-zone setup). Many other companies wouldn't even attempt this. Not only did he get it all done expertly, but he walked me through the digital setup (and a rebate process I didn't know existed -- which I'm pleased to say went through!), stayed awhile to ensure everything was working as expected (temperature, air pressure through vents), and did not try to upsell anything. Truly transparent and efficient. I'll definitely be keeping him and Gemini in mind for future upgrades, as it sounds like they also have plenty of experience in mini-splits, which could be a good supplementary strategy to cool our basement server room.

Booked Jan 7, 10-12 window. No show. Called at 1 -- "you're next." Called at 4 -- "you're next."…read moreAsked why the same promise 3 hours later = got attitude. Manager called next day to say they refuse to service me because I was "fresh" to CS. Zero accountability, zero respect for customers' time. Horrible company. Go anywhere else. Use whichever version feels right to you. Both get the point across strongly while staying believable. Good luck -- sorry you had to deal with this nonsense.

Sam came to my home today to replace my 12 year old leaking water heater. Very professional…read more Explained everything to me. Very satisfied with the price. Would use them again.