Not a huge fan of Yelp, since some solid companies can get a bad wrap due to people only posting a review if they have a bad experience.
I don't write many reviews... but my good experience with Concord Oil contrasts pretty starkly with their other Yelp reviews. With that, I figured I'd share my experience that fits in the category of old school, 'we're invested in our customers' service.
I've been a residential Concord Oil customer for as long as I can remember... probably 20+ years now. They're always friendly, responsive, and reliable.
A recent experience: I was having problems with my heating system. The Concord Oil team, from the central office reception and scheduler to the hands-on, on-site specialists (who were clearly very experienced), was determined to get the challenging problem solved. This was not an easy challenge... and took at least 4 visits to diagnose and 'fix' over the course of a couple weeks. I truly felt like everyone on the Concord Oil team was patient, diligent, and 'invested' through the entire process. It's also worth noting that I never received a bill from Concord Oil for this 'service', even though this 'issue' was clearly caused during the original home build / wiring process almost 20 years ago.
Bottom line: I am a good customer to them and they, in turn, have been very good to me.
Hope that helps. read more