Taylor and Murphy did a great job installing a heat pump at our house. The work was professionally done and we're really happy with the results. They also came out the same day (within hours) when one of our air conditioning units stopped working. Same for when our oil tank had a leak! read more

In the middle of January, one of the heating zones in my house stopped working. They promptly sent a tech. After an hour of tinkering with the system and replacing various parts, he discovered a pipe in the house was frozen. Then he wished me good luck unfreezing the pipe (provided I managed to find where it froze) and left. They charged me $250 for the pleasure of his company. I only have myself to blame for confusing an oil service company with an escort service. read more

The woman who answers the phone just lost you a multiple unit, 50 year+ customer. I found another company immediately to gladly convert my house from oil to gas without me being insulted. This woman is not doing you any favors. I figure the best payback is to call anybody else and give them my patronage so I did. Bye. Good luck with her on your phones ! read more

Thought I would take the opportunity to post an example of the workmanship these guys think is ok. I asked them to fix it and they said that's how it's done when the baseboard is a little longer than the stock. No mention of maybe using two equal sized pieces so it doesn't look like amateur hour. This plus couplings on water pipes that fell apart within 3 years that they wouldn't cover either. The fathers of this company probably wouldn't be happy. They had honor. This is crap and I get to deal with it all over the place. read more

Taylor & Murphy - Plumbing Near Me - Arlington, Massachusetts

Arlmont / Taylor & Murphy installed a new furnace for us two years ago, so when we had a problem with the furnace recently we called them for service. The person answering their phone was rather brusque and informed me that Mark Taylor is no longer there. A service technician was sent and I explained the intermittent issue with the furnace -- the heat did not always come on when the thermostat called for heat; the fan would start but heat would not start. The technician had me set the thermostat to a high temperature so the furnace would run for some time, saying he wanted to be sure the furnace was running correctly. On this occasion, the intermittent problem with heat starting did not occur; the heat came on and ran for a considerable length of time until temperature was reached. During this time, the technician simply watched while the furnace ran. Nothing else was done to the furnace. After the furnace completed running, the technician declared that the problem must be with the thermostats, and left. Taking his opinion as gospel, I purchased new thermostats. Unfortunately, the existing controller was not compatible with any currently-available thermostats. This meant that the controller must be replaced before I could use new thermostats. I was informed by the brusque person answering the Taylor & Murphy phone that they do not install furnace controllers and that I should call an electrician. I identified a local electrician and arranged to have the controller replaced. The new controller worked correctly with the new thermostats, calling for heat and cooling. Unfortunately, the intermittent problem reappeared that night. I had now spent about $900 on thermostats and controller and the issue had NOT been resolved. The electrician advised that I look for a flashing light on the board in the furnace. I discovered that the light was flashing three times when the furnace refused to heat. I then called Taylor & Murphy and spoke with John. He advised that I look up what the three flashes meant. I opened the furnace and found the documentation, which indicated that three flashes meant that the pressure switch was stuck open or closed. I called back and left a message for John to call me to advise how best to proceed. He never returned the call. After 24 hours with no response from John at Taylor & Murphy, I identified a local HVAC service (which has much better Yelp reviews than Taylor & Murphy) and arranged for a service call. They confirmed that the pressure switch was the problem and replaced the switch. The furnace is now working correctly. Given how little their technician had done during the service call, I was quite surprised to receive a Taylor & Murphy invoice for $350 for services described as "Gas maintenance and pressing reset. Cleaned safety's and furnace. Changed plugged filter customer supplied." None of this happened. The technician simply watched the furnace run. I'm quite sure that the furnace cover was never removed, and I'm certain that nothing was serviced or replaced. If the original technician had listened carefully to my description of the behavior, he could have done different tests involving multiple restarts of the furnace, which would very likely have triggered the intermittent problem. Instead, he simply had me run the furnace continuously and, when it did not stop running until the thermostat reached target temperature, he pronounced the furnace OK and started my odyssey to replace thermostats and controller -- wasting $900 of my money and several weeks of babysitting the balky furnace to keep the house heated. When I wrote to Taylor & Murphy to ask that the invoice be reconsidered, I received radio silence and a repeat invoice. We've decided to simply pay the invoice and chalk it up to experience. Needless to say, we won't be dealing with Taylor & Murphy in the future. read more

We have used them for our oil heat and heating oil supply for many years. They seem to have merged now with Arlmont Fuel in Arlington. We have found them to be reliable and reasonable. We have had occasion to call them several times over the years (tricky oil burner) and they have been helpful. read more

Must be a slow time of year.. got a high quote for a new tank, got 3 other quotes much less and had a better company install. Then taylor showed up for a no heat service call and I was told 'you need a new heating system'. Funny that wasn't mentioned when you cleaned it 2 weeks prior. I didn't buy it, so I had the company that installed the tank check it out and they fixed within an hour. Taylor & Murphy has been fired. Don't waste your time with these opportunistic liars read more

I am so grateful to Taylor & Murphy for immediately helping me when my oil tank ran out of oil due to negligence of another company. We were freezing in January with no heat. Not only did Taylor & Murphy respond and rectify the issue immediately, but also they were kind, on time and professional. In addition, they confirmed that I did not need to replace my oil tank at that time (which the other company attempted to coerce me to do so). Once again -- a HUGE thank you to Rich at Taylor & Murphy! read more

We have not yet had a visit from Taylor and Murphy, but our initial contact was very unpleasant. The woman on the phone was abrupt and unpleasant, asking questions using terms I didn't understand and annoyed when I asked her to explain. Also, they take your credit card number even before you schedule a service! I may shop around before our upcoming appointment. read more

The most unprofessional company I have EVER dealt with. I only used them as a family member refferred me to them when my regular guy who does oil burner cleanouts went out of biz. I had called them in October to get my furnace cleaned out and the earliest they had was December. Ok no problem. The guy shows up on time and was great. I asked him if he needed a check now and he said no they will send you an invoice. Ok Great. I know the going rate for clean outs are max $150 if nothing has to be replaced. So i had an idea of a ballpark of where my bill will land. Get a statement in February that just shows an amount of $660.24 and no itemized details of what that consists of. So I cal the office in walth and the very rude angry woman answers and i give her the details she puts me on hold comes back and says oh yeah your not an oil customer so we charge non oil customers $192 an HOUR and the technician was there for 2 hours....ok so i feel like im some what smart and last time i did math 2 hours x 192 = $384...not the $660.24 ..so she tells me to email this guys Scottt ? ok so i do - see below of the most unprofessional ridiculousr reposnes ever - AND NOW THEY ARE GOING TO SCREW THE PERSON THAT REFERRED ME TO THEM - Good luck Kati and Scott Hi Todd This is the rude woman you spoke to over the phone. Scott is out of the rest of the day and he asked me to email you. First, I want to say thank you for pointing out to me that your friend ---------------- was under charged. He should have been charged $175.00 per hours. I have noted that in his account. Second: I looked at your bill and I only charged you $175.00 per hour plus parts, NOT $195.00, my error. I checked my guys GPS and he was there from 8:03 to 11:08. That is 3 hours and I only charged you 2.5 hrs. I can print the report if you would like? We replaced a fuel pump @ 147.31, firomatic valve @ $30.22, nozzle @ $16.80 and filter @ 6.12 . Total for bill $650.48. Scott is not willing to adjust this bill. I can forward another copy of the bill for you if like Thank you Katie read more

Please avoid this company! They did the heating and cooling for our entire new construction about 1 year ago. As the vents were being placed, we expressed concern regarding the locations but were told "we know what we are doing". We have had problems since the completion of the house with uneven heating and cooling throughout the house which has resulted in high gas and electric bills. We have called them multiple times over the last several months to come and take a look at the issues, but they keep putting us off. We rarely post reviews because we don't want to hurt a business, but this company is lacking in both expertise and customer service. Please beware. read more

This is for their FALSE ADVERTISEMENT - they said that they offer 24/7 Emergency Services, but this is a LIE. This is only on offer for their regular customer, but it DOES NOT state this on their website. I called one night after having found them on yelp, only to be hung up on. HORRIBLE read more

Kind of shocked at the negative reviews of T+M. We didn't use them for oil, but they installed our boiler system before we bought our first house and installed an AC system after we moved in. Our boiler worked perfectly the entire time we lived there, except for a bad control panel on the boiler-mate system. They quickly diagnosed the problem and fixed it quickly. Our AC system was repaired once or twice by T+M (it was 25 years old) and then we decided to replace it. T+M's quote came in a few THOUSAND less than Genove's, and they offered to move the compressor to another location for free. They were helpful with documentation for the MassSave program discount, and when I needed a separate cooling estimate document, one of the higher ups completed it and hand delivered it to our mailbox. We got the rebate for the system with no problem, and the AC worked perfectly. They left a little trash in the attic (old insulation and some spare tubing), but I can look the other way for the thousands of dollars I had in my pocket compared to the competitors. We've since moved out of that home, but have decided to give T+M a shot for oil service at our new place. Their billing was fair, in my opinion, and when we needed service, they were quick, often scheduling me first thing in the day before anybody else (Maybe because of location in Waltham?). Oil prices were lower than competitors on the silver plan, so hopefully things continue to go well. read more

I called because my building wanted to change the boiler control system. I called Taylor & Murphy and was told that they were really busy and could not come take a look right away. I asked when they could come out to take a look, and they said next week. Instead of scheduling me for the next week or apologizing for declining my business, I was told that to call somebody else. No apologies, no attempt to do business with me. Never been so insulted! read more

We used Taylor and Murphy as recommended by our landlords... Well... We can tell they aren't the ones paying for oil. At $4.09 /gallon, T&M is about $0.40 more expensive than the competition in the area. That comes to about $100 on our oil bill. On top of this, they came refill our tank without asking or being asked to, after we explicitly said we would call if we needed a refill. When confronted about it, they offered no solution or compromise. They promised me someone would call us to discuss the issue. 2 weeks later, we haven't heard from them other than receiving a huge bill in the mail. Don't use this company. They are crooks. We will be switching to a new, cheaper oil provider. read more

We have been residential customers of T & M for many years. In general, the technicians who come to the house -- when they come -- are excellent. The problem is, as we recently experienced, the so-called "No Heat" Emergency oil burner service. Several calls to the company after hours were taken by an answering service -- not a dispatcher -- who merely took down the message. In short, we went an entire night in sub-zero temperatures without heat because, according to the technician who called back after an hour and a half: "we can't get there until 8:00 in the morning" That was SEVEN HOURS LATER. On a routine call during warmer weather, no problem. In late November-early December it is a major problem. I had sent an email via the online contact system about this problem. Two days later... no reply. So I called T & M directly to talk with someone in senior management. Apparently I was talking with one of the co-owners, who never identified himsel on the phone... Not a good business practice, by the way... who proceeded to say that they normally have only ONE GUY on emergency calls overnight. That was never explained to me while I was desperately trying to reach someone to come to the house. In short, my biggest -- and really only -- compaint with Taylor & Murhpy is the poor emergency oil burner service. We ended up waiting 10 hours to get a service technician. Not good. We have had frozen pipes before, and they burst. If I had not returned to the apartment that evening, it would have been empty for several days -- until my wife came back from NH. Imagine the disaster that might have ensued in winter weather. My advice to the company: Get more service techs on emergency oil burner "NO HEAT" service, especially during the months of November through March. Customers should not have to go eight, nine, ten hours without heat, especially if they have children or elderly parents. read more

We have had exceptional service from Taylor & Murphy for many years. Both heat and AC preventative maintenance flawless. Repairs to plumbing and HVAC very well done. read more

Haven't used their services and never will. Driving on the highway when one of their trucks nearly side swipes me and as I pass him he starts yelling and flipping me off. Not the type of serviceman I would want in my house. Very unprofessional to do something like that in a company vehicle, coming from another serviceman. Whoever the driver was should be ashamed. read more

Last night I attempted to replace the old thermostat in our home here in Waltham. Furnace wouldn't turn on. Changed back to the old one; still no heat. I called Taylor & Murphy this morning. They asked if I had been a customer before, and I had not. They said they would help me because they didn't want us to go without heat for a second night. They sent Kevin out to my home. He quickly determined that I had managed to short a wire and needed a new fuse. He replaced it, gave me a few useful tips on how to avoid burning out the fuse again, and he was on his way. I liked their attitude. I liked the fact that they were willing to send someone right out, even though they didn't know me. I like the fact that Kevin was pleasant, punctual and of course able to restore my heat. I do business with local companies whenever I can. I'm glad I called them. I highly recommend this company and will use them again any time I need maintenance on our HVAC system. So, thanks Kevin! We will sleep more comfortably tonight ;) read more

Very professional team. Market competitive oil pricing. Quality Service and maintenance work. Also, best pricing on Equipment change and all work done on time and thorough. I would recommend them highly. read more

The previous homeowners recommended Taylor & Murphy to us when we purchased our home three years ago and we couldn't be more pleased. They've proven to be everything a service company should be - professional, efficient, reasonable and most importantly - trustworthy ... a company that respects its customers and places their interests first. We've had occasion to use them for a variety of reasons (heat, plumbing, etc...) and have found every technician to be exceptionally polite, personable and competent. They show up on time, are quick to diagnosis the problem, and are equally quick at fixing it (i.e., no wasted time racking up unnecessary labor charges). Have had a number of reps help us out over the years and if you get Sean, Jeff, Jimmy or Rich you can't go wrong. Also, if asked, anyone of the technicians have been more than happy to explain what the problem is and what they are doing - in "layman's terms" that a homeowner can easily understand. Bottom line - we've found Taylor & Murphy to be a great company with an even greater team of service technicians dedicated to satisfying the customer. They've certainly made our lives a whole lot easier! read more

After several years servicing our existing boiler &A/C systems, it was time to replace our outdated, inefficient, and unreliable unit. Too many days without heat or hot water. They provided several options, focused on meeting our needs rather than overselling. We compared their quote to several others and found it competitive but that is NOT the most important element because the boiler is only ~1/3 of the cost. The primary cost involves plumbing, electrical, and other parts / valves / compressors and that's where you need a knowledgeable, reliable, honest, caring, committed, and trustworthy team. This is where Taylor Murphy excels above all others. When the completed system needed adjustment, they were only a phone call away. When the original system failed during a cold spell, they were available for service. When the new system highlighted poor wiring on the original A/C handler unit, they sorted out the problem no matter what it took. These days more than ever reliability and skill still count here. When our A/C system fails, we know where to reach out for the replacement.. which will be done right read more

After several years servicing our existing boiler &A/C systems, it was time to replace our outdated, inefficient, and unreliable unit. Too many days without heat or hot water. They provided several options, focused on meeting our needs rather than overselling. We compared their quote to several others and found it competitive but that is NOT the most important element because the boiler is only ~1/3 of the cost. The primary cost involves plumbing, electrical, and other parts / valves / compressors and that's where you need a knowledgeable, reliable, honest, caring, committed, and trustworthy team. This is where Taylor Murphy excels above all others. When the completed system needed adjustment, they were only a phone call away. When the original system failed during a cold spell, they were available for service. When the new system highlighted poor wiring on the original A/C handler unit, they sorted out the problem no matter what it took. These days more than ever reliability and skill still count here. When our A/C system fails, we know where to reach out for the replacement.. which will be done right read more

NOTE: I am writing this review on behalf of the homeowner, who does not have a Yelp account. "I have been a customer of Taylor & Murphy, Inc. for over 45 years and have been completely satisfied with their service. Oil deliveries have always been made in a timely fashion and service calls promptly answered and addressed by competent and courteous personnel. At those times when repairs or replacements of elements have been necessary, I have always had complete confidence in their recommendations and installations." Elizabeth J. Newton, MA read more

I have been a customer of Taylor and Murphy for over 10 years and have been extremely pleased with their responsive service. In addition to making general service calls, they recently installed a new boiler and hot water system. The pros and cons were patiently explained to me so I could come to an informed decision. One service call clearly stands out in my mind before I installed a new boiler/hot water system. My boiler was shutting off intermittently. I am well aware that an intermittent problem is very difficult to find. On the technician's first 2 visits he replaced the most likely components that might be the culprit. Unfortunately this did not solve the problem. On his 3rd visit he sat in the boiler room for an extended period until the intermittent failure occured. He then identified the intermittent part and replaced it thereby provinding me with warmth during the winter. read more

I recently had an a/c that was just throwing out dry air. After doing a bit of research, I decided to go to Taylor and Murphy as they were one of the few who charged by the hour, and that was what I wanted. Little did I realize that I will be ripped off elsewhere. It turned out that the capacitor needed to be replaced in the outdoor unit. The whole diagnostic and replacement took the technician 20 minutes and I have no qualms paying for the service. However, the sales person charged me 200 dollars for the capacitor. When I told him that I had seen online prices for capacitors for a similar unit for 20 USD, he got very argumentative and told me that they always mark things up and that is how the business works and threatened me saying "never call us again" and hung up. When I asked about the capacitor details, he had no patience to give it to me and kept yelling at me. Overall, I feel that this is the worst ever customer service. Never going back. btw Yelp did not let me give 0 stars for some reason. read more

This is my first yelp review; after my experience with Taylor and Murphy, and seeing they only had one negative review, I felt I needed to speak up. We hired T&M to install a new central AC system in our newly purchased Arlington condo. After suffering through the late July and Aug heat on the second floor with only window units, we wanted this done, and fast. I got bids from 4 different AC installers. In addition to different prices, there were different approaches on how to handle our situation (install forced air heat or not, upsize for potential 3rd floor conversion...). In the end, not only was T&M's price the best, but they also proposed the most logical and efficient solution. They certainly could have tried to upsell us as others did. Instead, they took their time with us and gave us an honest assessment. We dealt with Wayne, who was very professional and courteous. I had no issues trusting him with the keys to our place and having his crew work while we were at work. They were able to start the job very soon after we accepted their proposal. The crew was also very courteous and professional. There was one issue during the install, basically some molding on the ceiling was damaged. It was not a huge problem, but it did not look right, and we were disappointed with it when we got home. Wayne called me, told me he was not satisfied either, and he would dispatch a carpenter to custom make a molding piece to fix the problem. I was very happy that I did not have to fight them for this, instead, they proactively addressed the situation and it turned out looking pretty good. In addition, Wayne filled out our paperwork for the energy rebate of our high efficiency unit. The work was completed in 6 days, one day behind schedule (due to electrician/plumber delays). That's not bad at all. I deal with managing large construction projects professionally, and it's been an eye opener when dealing with my own small residential projects. Most contractors don't call back, don't arrive on time, are not professional, and in general are not a pleasure to work with. Taylor and Murphy are the exception. I'll be calling them to service our existing heat system. read more

Worst experience with a company I've ever had. Won't respond to voicemails, and quoted me a price $600 higher than anyone else. It seems like they only care about jobs for big new developments - not homeowners in their own area. Use them at your own risk. read more

I used Taylor & Murphy last year and was very disappointed with service and owners. They got upset when we used a company who was cheaper than them to a job for us and hung up on me. One of the employess was screaming and ranting and raving before hanging up. Scary. read more

Taylor & Murphy has been a really great choice for us. We have two oil burners, both placed in not very accessible sections of our basement, and their service people have always done a great job tuning them up and getting them ready for winter. If we ever have a question about our bill they respond immediately and are reasonable. If we have a problem they come out right away, day or night, even on holidays, which unfortunately for us has happened more than once. I highly recommend T & M! read more

Terrible experience with this company. They overcharged me for heating oil. My landlord "recommended" them so I called and set up an auto-refill at my address. BIG mistake. I got a huge surprise with the first bill. Their price was 40% more than competitors. When I called their office, they said their company was "full-service" (whatever that means!) and they can't match the competitor's prices. They promised to give me 30c/gallon discount, which still was too expensive. They never sent an "adjusted bill" either. I asked them to cancel the auto-refill but they said they wouldn't because my landlord had to tell them, not me. I am paying the bill, not my landlord. They went ahead and filled the tank today again and charged me their ridiculous price AGAIN. Stay away from them at all costs. I'm going to file a complaint with BBB if they refuse to cancel the auto-fill program again. read more

Taylor & Murphy have been my oil service provider for a several years, and I have always liked their service. They were also the contractors I chose for a recent air-conditioning job and an oil to gas conversion work at my house. They have a great crew who are also very customer oriented. Mark Taylor gave me a great price and worked with me through the project. These guys are good ! read more

My first experience with Taylor and Murphy was when they installed a new oil burner for me. They were competitive with the price and polite. I have been using them ever since for oil. They are always helpful. Whenever I have a question, I can email them and they get right back to me. I also use them for my oil burner cleanings and I have been nothing but pleased with their services. read more

We've been Taylor and Murphy customers for the last two years. They're an honest and dependable outfit, and we've been pleased with their service. read more

We have been happy and loyal Taylor & Murphy customers since we moved to our home in Acton in 1994. Everything they have done for us has been excellent - from regular delivery of fuel oil, to rapid response for any heating system repairs, to friendly and knowledgeable office personnel and service engineers. We have an old and somewhat unique Italian boiler and they have the expertise, tools, and parts to keep it running so that we've haven't had to replace it. We only have positive things to say about the entire Taylor & Murphy organization! Don't hesitate to check them out. You'll be happy that you did... read more

We've used Taylor & Murphy for over 5 years. I like that they offer a billing program that runs 10 months a year, so we can space out our payments and not be hit with larger bills during the colder months. They've always been quick to send a technician the few times we've had to call about a problem with our heating. read more

My elderly mother has been a customer of Taylor & Murphy for many years. She had a pipe freeze and burst in her heating system a while back. T&M went to extraordinary ends to fix it immediately and even found a plumber to assist on a weekend. At another time they called me to say she had only used a nominal amount of oil which raised red flags. They met me at the house, diagnosed the issue. secured the replacement part (at extra effort) and installed it the same day. Their technicians have been knowledgeable and helpful in both instances. In the interest of full disclosure T&M is offering a $25 credit for a favorable review. My experiences with them have been favorable, credit or no credit. read more

I have used Taylor and Murphy for many years and their service is great. This morning I had a problem with a zone valve and they were able to schedule a service appointment to meet my needs. With regards to heating services everything read more

We used Taylor Murphy for several years and the prices were definitely hire than other companies. But I was paying for the service not just the oil. They had given us coupons when we signed up and they seem to bring their price to a more competitive point. Until they stopped accepting their coupons given to us by them when we signed up! They told us we were not buying enough oil and accused us of buying oil from someone else. We were buying about the same as the year before. The gentlemen who cleaned our furnace was very nice, professional and helpful but the couple times we had service calls the repair people were usually seemed angry and rude. One guy was mad that I did not turn the outside lights to the house on when I called for a problem with the boiler at night. I informed him I had recently moved in and there were no outside lights yet. He just looked at me and told me he needed to see a copy of a recent bill to prove I was a customer or I had to pay cash for the service. Not worth the added price. Keep in mind also that when we left this company they were offering free oil to people that gave them a good review online. read more