Papalia pulled a no show on me today for an HVAC service. No phone call, no e-mail, nothing. Just a no show. [[HIGHLIGHT]]Then, when I called them, I got a lousy AI customer service rep.[[ENDHIGHLIGHT]] Next day, they did show up and got the job done. The tech Lily was very knowledgeable and helpful and got my AC system up and running again. I dinged them one star solely for the no-show the day before. Lily gets 5 stars. read more

We have used Paplia a couple times for urgent plumbing requests and they have responded quickly and done good work. However, they are very expensive and push the boundaries of being honest and fair. We recently had a leak in our main drain pipe in the basement and called Papalia. They charge $99 for a consult, but it can be used towards repairs. They diagnosed the issue and then wrote up a proposal to fix it for $900. It sounded expensive, but we already paid the $99 and didn't want to start over again from scratch so we agreed. The plumber also misled us about how simple the fix actually was. It ended up taking him about 20 minutes to replace a 3-foot section of pipe with PVC. He also "forgot" about the $99 credit deal and tried to charge us $1000 and we had to call him on it before he would agree to honor the agreement. So they fixed the issue, the job seems to have been done well. But we way overpaid and every step of the interaction felt designed to mislead and extract as much money as possible from us. Not going to use them again in the future. read more

Greedy, rude, preys on elderly. [[HIGHLIGHT]]I'm disgusted with this company and regret using them.[[ENDHIGHLIGHT]] They are why I'm not able to eat for a week. I wish I chose an honest company. I want the management to give me a full refund and contact me immediately. Or I will share the full experience that has been so expensive and greedy that it's destroyed any plans I had this month. I am furious and I will make sure the public knows it if we don't get our money back. We were robbed! read more

Sebastian came out to look at my AC system. He was very professional. Gave some good advice. I would recommend him

Scheduled an appointment with this company to do quite a bit of work - electrical upgrade, mini split installation, and washer dryer hookup. [[HIGHLIGHT]]Scheduled appointment on Monday, July 20, 2026. Quote timeframe between 10am - 11am Sunday, July 26, 2026.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Technician never showed up. Called three times and no one could get in touch with a manager or the technician.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I drove over an hour to an empty house to get quote on work so I can move in ASAP, and they don't have the courtesy to give a call or show up to the scheduled appointment[[ENDHIGHLIGHT]]. If I'm going to spend 10s of thousands of dollars on work, it will be with a company that values me as a customer and my time. read more

We called them for a clogged drain, they sent a inexperienced plumber and the guy destroyed one of our toilets with the motorized snake, like shattered the porcelain, damaged our dry wall, destroyed about $2000 in cosmetics and got toilet sewage water all over our entire house. The guy looked at my husband and says "oh no I'm gonna get fired" and offered to pay him under the table for the damage, which he obviously did not pay us. The company didn't offer biohazard cleaning, they just sent the plumber to the store and he returned installed a newly purchased toilet super crooked like it shakes with a loud thump when you sit down now and couldn't figure out how to install the toilet seat so he just didn't reinstall it. I've never encountered such an unprofessional and shady practices. They also are way overpriced, we paid near 40k for a sewage pipe root. [[HIGHLIGHT]]They respond to all reviews with an AI run phone line.[[ENDHIGHLIGHT]] I don't believe anyone is certified as an actual plumber after what I witnessed from the chaos they caused in my house read more

DON'T EVER USE THIS COMPANY!!! Not only are their prices outrageous but their service and very sub-par!! A technician charged $350 to diagnosis a problem with my boiler, then told me that the replacements parts are quite expensive and the repair would cost $1005. So I called my favorite plumber who came and first noticed that the recent technician had stripped a screw on a plate that now needed to be replaced and the parts that were we supposedly so expensive were only a few dollars and he had them in his truck. If I had more energy I would take Papalia to small claims court!! I would rate them with zero stars if that were an option. By the way they USED to be a good company years ago but I think they've been recently sold. read more

I would like to express my gratitude to Joe Preziosi with Papalia Home Services for exceptional work to replace a leaking water heater with a new one. Joe is very skilled technician and attentive to the small details. I recommend Papalia Home Services to home owners as a company with the most knowledgeable and experienced plumbing technicians in the business. read more

Extremely high markup (4x) on installing a hot water mixing valve. Buyer beware. While the plumbers did professional work, as it was not an emergency call, the high pricing which was only communicated after the job was finished took advantage of the homeowner. read more

Papalia has done a good job providing annual maintenance on our HVAC system for the past 10 years but my recent experience was not good. [[HIGHLIGHT]]Usually they provided a 4 hour window for scheduled service but this year it was 8 hours (8am - 4pm) and after waiting at home for 4.5 hours I received a notification from Papalia that a service techniction from Heritage Home Services (a company I never heard of) was on the way.[[ENDHIGHLIGHT]] Papalia always provided a detailed written report on the condition and work performed, with the most recent reports showing that the system was performing well. Heritage gave me a verbal report that the system was working okay but there were potential issues including a picture of some light rust on the ac coil base (not uncommon due to condensation). I received two quotes: one to replace parts for $3500 and another to replace whole system for $18,000. Either Papalia was not doing a good job maintaining the system or Heritage is trying to sell me unneeded services. read more

Hello, On Monday, April 13th, I had a return maintenance visit from Brandt, a service technician from Papalia Home Services. This was my second visit from them. Just as in the first service call last Fall, as a home owner I could not say enough about Papalia. The service technician, Brandt, is such a friendly, knowledgeable guy. [[HIGHLIGHT]]He explains everything he is going to do prior to doing so.[[ENDHIGHLIGHT]] He will also check upon request any problems with any of the areas that I may have or needed fixed. This company is such a find for someone such as myself, a single homeowner who needs any assistance with home services. Thank you to Brandt and Papalia. Nancy Starbird Southborough, Ma read more

[[HIGHLIGHT]]For years, we have used Papalia to maintain our HVAC system, but this is our first experience with their plumbing services[[ENDHIGHLIGHT]]. We needed changes to our shower and to our kitchen faucet. Papalia came quickly, when they promised they would, explained our options and did a great job on both shower and kitchen sink. Service person was friendly and very easy to talk with. [[HIGHLIGHT]]My wife and I were 100% pleased with what Papalia did for us.[[ENDHIGHLIGHT]] read more

Papalia plumber came on time, evaluated the two jobs we needed to have done, got the needed parts, did both installations. Beautiful job on both. read more

I have been a customer of Papalia Home Services for close to 10 years across two homes, and unfortunately my most recent experience ensures I will never use them again. [[HIGHLIGHT]]When my heat stopped working, I called for service and was told there would be a $99 trip charge that included a full diagnostic, and that I would receive a 30-minute notification before the technician arrived. The technician showed up without any notification.[[ENDHIGHLIGHT]] We were not home at the time, but allowed him access to the house. When we returned--just 6 minutes and 41 seconds after he arrived (confirmed by security cameras)--the technician immediately asked for an additional $280 to continue the diagnostic that I was already told was included. [[HIGHLIGHT]]When I declined and called the main office, I eventually spoke with a manager who stated this was "standard practice" and that if I didn't like it, they would simply leave. The tone was rude, dismissive, and entirely unprofessional.[[ENDHIGHLIGHT]] On top of what felt like an attempt to upsell--or frankly, extort--me, the technician's behavior was unacceptable. He had a strong body odor, refused to remove his shoes, tracked mud through my home, and became visibly angry when I declined the additional fee, even making threatening gestures toward my cousin. At that point, I asked him to leave my home immediately. [[HIGHLIGHT]]After nearly a decade as a loyal customer, I'm shocked at how poorly this situation was handled at every level. Between the lack of transparency, the unprofessional conduct, and the hostile attitude from both the technician and the manager, I will not be paying anything for this visit and will not be doing business with Papalia again.[[ENDHIGHLIGHT]] read more

My heat in the basement wasn't working and they came to diagnose it for a fee told me there was no coolant which indicates a leak all of which are true then told me that it would cost me $7000 to refill the coolant! That's right $7000 at minimum not including trying to look for a leak. When I called another company they told me that I was getting scammed completely and that is a staggering amount and completely outside the realm of possibility. I heard that private equity possibly bought them and now they're doing what they typically do which is try to overcharge. Be careful.!! read more

I will tell anyone considering Papalia as there home service provider to stay away. I would give a negative 10 if I could. They may be violating a new Mass law. So here me out with the whole review. Recently they had to cancel 10 minutes before an appointment for AC tune up for an emergency. Then they tried to reschedule a month out. I refused and they came 2 weeks later. Then I got 2 estimates for the A/C unit. I chose 1 and had an appointment for last Thursday and that morning they canceled said no technician available. I was then supposed to have the appointment tomorrow and I received no email or text per usual. This is the biggest part that people be aware of. [[HIGHLIGHT]]When you call the number you are talking with an AI bot. You ask to speak to a human and you get workers who are remotely answering calls and I went to cancel my contract and wanted it done now. The person doesn't have the authority to do that, they have to send it to the main office and I would have to wait for a call back.[[ENDHIGHLIGHT]] I then called the Attorney General's Office of Massachusetts, and I found out recently a law was passed for customers to have an easier way of dealing with companies so they can get services, billing, and general ?'s so that I didn't waste 3 hours of my day dealing with AI bots and no human customer service that has the authority to cancel an appointment let alone a service contract without putting in a ticket and wait for a call back. When I spoke with them and told them what had happened, I asked about filing a grievance and they said do it because they may be in violation of the new law and I am hoping to get not only fines against them but a suspension of their licenses. Again highly do not recommend and would give a - 10 if I could read more

Contracted Papalia Home Services to do a full replacement of 2 A/C units and 2 gas furnaces. Day one ended with water damage in the upstairs bedroom due to leak in the condensation line from the new attic A/C. Day 3 ended with an emergency call to National Grid due to a gas leak in the basement furnace. This happened after I questioned the supervisor about the smell of gas before he left the job site. To top it off, the basement was trashed by not cleaning up any debris left from cutting pvc pipe. Would not recommend using this company read more

[[HIGHLIGHT]]I requested a quote to install a bidet and was told I had to make an appointment which they booked out 2 weeks.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their window of arrival was from 7:30 AM to 5 PM.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After taking a full day off from work to accommodate them, I was called at noon and made to believe by the rep that they had several emergencies and really didn't have time to honor my appointment (they pressed hard if I really wanted to have it installed or just looking for a quote).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They requested pictures so they could give me an estimate. I would think they could have asked for these when I made the appointment[[ENDHIGHLIGHT]]. After receiving a ridiculous estimate, I declined service. I'm sure they were relieved so they could fit in all the emergencies that day. [[HIGHLIGHT]]I have used this company 3-4 times in the past with no issues. Apparently, their customer service has declined[[ENDHIGHLIGHT]]. read more

Jonathan and Liam came out to look at a shower valve. They replaced the parts in an efficient manner and were very easy to work with. I love papalia and would recommend to everyone. Thanks again Jonathan and Liam. You made my day. 10 stars is what I would leave but 5 stars is all I can. read more

During a "routine" water main flushing in our neighborhood, sediment and pebbles backed up into our water lines clogging all the cold water lines reducing water flow to a faint trickle. [[HIGHLIGHT]]I called Papalia and they had someone on their way in just over an hour.[[ENDHIGHLIGHT]] Two very friendly and honest plumbers came out and gave a very reasonable quote. After investigating the problem they realize the damage was far more extensive and they would have to come back to finish the job. They made sure we had a working toilet, shower and 2 sinks. [[HIGHLIGHT]]They explained what needed to be done and the supplies needed, still a very reasonable quote for all that was required.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I deeply appreciated how fast the came, how sympathetic and friendly they both were and the reasonable price quote... they were also dog friendly which was super helpful because I couldn't keep our dogs locked away the whole time while they worked[[ENDHIGHLIGHT]] . Couldn't possibly be more pleased, highly recommend this company for your plumbing needs! Thank you Papalia read more

Best crew installed our 5 heat pump mini splits and 2 compressors. [[HIGHLIGHT]]They worked in sync and communicated very well with us as well as with each other.[[ENDHIGHLIGHT]] From our quote with Carl to our installers Roger, Eddie and Carlo to the electricians, James, Mark and Emma. All were very professional. Showed up on time and cleaned up completely. They made sure we were completely satisfied when they left. Remember, you pay for great service and product. read more

You have earned a 5 star review. The second tech that came out, Brandon, was Totally Awesome! He figured out the problem with my furnace and Fixed it! [[HIGHLIGHT]]I was stressing All week about how I was going to be able to afford a replacement furnace since the first tech didn't figure it out.[[ENDHIGHLIGHT]] Very Happy customer! Joanne Petruzzelli read more

TLDR; professional service but with a very steep price. I called Papalia services to switch out two leaking valves on my kitchen faucet so I could replace my faucet. The team that arrived did a great job. Fast and got things up and running quickly. My primary complaint is on the price. The 150 dollar call fee usually goes to the first few hours of work and travel time. In this case it's just a straight charge. All other work on top of this. In my case they were running a promotion so it only cost me 75. After that they charged almost 300 an hour. The original quoted cost was over 700 dollars...to change two valves and strap on a new kitchen faucet I had already purchased. I discussed the price with them and they came down to 600. I was up against a deadline so I asked them to go ahead with the work but I won't be calling them back due to the price. read more

Papalia always provides great service. On a recent visit Clara replaced a themostat and a new heating pump. She was clear about the pricing and gave friendly efficient service. Outstanding! read more

Papalia Home Services - Papalia installed a new thermostat - Plumbing Near Me - Boxborough, Massachusetts

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Papalia installed a Flo by Moen water flow measurement device, which can detect leaks and burst pipes, and automatically shut off the water if needed when you are away. They did a nice neat install, and we are very happy with the job. read more

Papalia Home Services - Flo by Moen installed - Plumbing Near Me - Boxborough, Massachusetts

These guys are great. Very reliable with reasonable pricing. Highly recommend. We have now shifted all of our HVAC work over to Papalia after experiencing some less than stellar service from other local companies. If you are reading this review and concerned about Papalia's 3.5 star rating on yelp- take a look at google where it is more accurately depicted as 4.8 out of 5 stars. read more

[[HIGHLIGHT]]They were there when I needed them this week end.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called 2 other places and they could not help me.[[ENDHIGHLIGHT]] Amanda was at my house in the next 2 hours and solved my heating problems. read more

Papalia home services(Seamus and Brittany) did a great job replacing my Rinnai combi boiler, pipes, and installing a surge protector and Moen Flo. I really appreciate their efforts to go the extra mile! Very satisfied with the new Rinnai. Especially having peace of mind now that the surge protector and Moen Flo were installed. I am happy with the outcome. Looking forward to enjoying many more years of heat and hot water. Thank you again Papalia! read more

Papalia replaced our furnace and air conditioner with a new heat pump. The estimate process was easy and prompt. The installation was done on exactly the date promised. A good-sized crew did the entire installation and removed all the old equipment in about 7 hours. They explained everything we would need to know, and they connected the thermostat to our wi-fi for remote controlling. Six months later they did the seasonal inspection. They didn't just change the filter and dust the equipment, they actually performed electronic diagnostics on the equipment. The system has worked flawlessly and we will continue to use Papalia for maintenance in the future. They also provided us enough documentation to get a state rebate on the heat pump purchase with no difficulty at all. We chose Papalia because one of our neighbors had a great experience with them, and we were not disappointed. read more

Papalia Home Services - Plumbing Near Me - Boxborough, Massachusetts

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We have used Papalia many times. We have always found them to be available with first rate service. In today's environment, one thinks that it's nearly impossible to get someone to the house to "just" repair something "simple". Or, if it's an emergency, you may not get an experienced Technition. Most recently, we needed a leaky toilet repaired and an outside spigot replaced. I didn't have any expectations that someone would be available any time soon. I called Papalia just to get on the schedule for hopefully sometime before August. 3 days after my call, both the toilet and the spigot are up and running. That's amazing, but even more surprising was how flexible Clara and Crystal were with the situation. The toilet repair was more complex than expected and they got on the phone, found the parts, gave me options, and just plain got to it. I highly recommend Papalia, and will use them again. PS Crystal had to contend with a pesky rose bush, and Clara had a curios puppy to deal with. read more

Papalia Home Services - Replaced outdoor water spigot. - Plumbing Near Me - Boxborough, Massachusetts

Came home from Vacation last week to minor flooding in basement. Papalia was able to get here within a couple hours. Clara and her handy partner replaced the section of pipe where the leak was happening and identified a few other suspicious areas that needed an upgrade. They were fantastic. This is at least the 4th time I've called Papalia in an emergency and they always get the job done with efficiency and honesty. Thank you! read more

I called Papalia to investigate an ongoing and frustrating issue with the cast-iron plumbing system in my 70-year old home. While I offered a slew of crazy ideas about how to proceed, during our phone conversation Mike suggested we begin with a videoscope of the main line to see if there was anything obvious. He was very upfront and said 'there's a high probability we won't find anything, but we really should start there.' I agreed and appreciated his honesty. Nick arrived on-time and it wasn't long before we found a complete break in the PVC pipe under my front yard just before the septic tank. Along the way we also noticed that the cast iron sewer pipe under my garage slab was in terrible condition. We decided to fix the septic pipe AND replace all of the cast iron piping throughout the stack and the sewer line. Needless to say it was a MAJOR and complicated job but my wife and I were fed up with the old system. While it's unnerving to have your plumbing system in various states of disarray for multiple days, I never once worried that it wouldn't be done properly. The entire Papalia crew was amazing. Every morning I received a text message when Peta and Tom were on their way and I even got text updates if they were stuck in traffic. Every employee I dealt with had a great attitude and a smile on their face. No matter how many questions I asked, Peta and Tom took the time to answer them. That means a lot and that's not always what you get when you hire someone. As a side note, initially I put down a deposit for Papalia to manage and sub-out the septic portion of the job, but I eventually decided to go with my septic company. No problem. Papalia refunded my full deposit for that portion and I had a receipt of the refund within hours. That, among many other things, proved to me that I was dealing with a reputable company that's run incredibly efficiently. Are they the cheapest? No. But I felt as if I knew of all costs before the work began. I knew what I was getting into and there really were no surprises. In the end you get what you pay for and the peace of mind that came with every interaction I had with the people at Papalia was priceless. Would highly recommend this company. Thank you all for everything, especially Peta and Tom. read more

Papalia Home Services - Plumbing Near Me - Boxborough, Massachusetts

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Nick returned to complete a piece of work that needed a part to be ordered. When he arrived at the appointed time, he explained that he had figured out a way to make the needed repair at less expense, but might be some inconvenience for me where it was to be installed. He gave me a choice as to how to proceed. I accepted his less expensive approach. Not only did he finish the work quickly, he did two smaller jobs for me (explaining what I could do on one of them if the same problem arose again) and was personable and professional at all times. I can't imagine calling anyone else for my plumbing and heating needs. read more

Papalia is always wonderful to deal to deal with. We love having them as our contractors for plumbing, heating and air conditioning. They also got us a new hot water heater on a Saturday! They recently fixed our heating system by changing the expansion tank and the pressure valve. They also replaced the coin slot valves in 6 radiators--- a true labor of love. They were VERY HELPFUL in moving our furniture in front of the radiators. Thank you Clara and Liz! We have been happy customers of Papalia Home Services for many years. With much appreciation! read more

Had an emergency call to Papalia Home . We had a water leak. They responded and replaced the shutoffs and tubing. They took a very stressful experience and made it much easier.Thank you! Bill Holly read more

Papalia Home Services is a complete scam. I had a water leak from my HVAC system and they quoted nearly $1,000 to replace a water pump that's supposed to neutralize the water. Just over a year later, the leak is still happening, and they told me that since it's been a month past the warranty, we have to start over. I asked to speak with the manager, and when he called back, he offered to waive the dispatch fee but insisted on charging me a $240 troubleshooting fee. Avoid this company and find a trustworthy service provider instead. read more

Long time customer of Papalia--simply the best service anywhere. Responsive, on time, work done cleanly & on budget. Have been our go to plumbing company for 17 years. Cannot recommend enough. read more

We needed to replace a very old toilet on the third floor. It had non-standard requirements. The plumbers did an excellent job of analyzing the situation and ordering a toilet that would work. They installed it ten days later as it was a special order. They did a great job. Also, they were able to come quickly to do the initial assessment. I will definitely use Papalia again. read more

Papalia helped out of a bind when the plumber we had used many times over the years confirmed that we needed to replace our Power Vented Hot Water heater but could not commit to doing the work for at least 3 weeks. Peta, did an amazing job with the installation, keeping us informed of his status as the day went on. Peta also was extremely diligent in cleaning up after he was done. I would highly recommend Papalia and we will definitely use them again for our future plumbing needs. read more

Papalia have provided me with great service for my HVAC system, and fir my water heater for the past few years. Recently had maintenance carried out on my HVAC, and they found a problem with the air flow. They reccomended a solution that was acceptable to me, and they fixed the problem. They do a good job and are very good value. Very professional, and they make no mess. read more