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J Baer Classics and Service

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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9 months ago

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Covert GMC - The new, not so new 2019 truck!

Covert GMC

(9 reviews)

I unfortunately do not have a single nice thing to say about the Covert Bee Cave. There's no…read morefollow through from anyone to see that you're properly cared for. There's no rush to service or to help the paying customers. Only towards the sales and I can tell you that motto will be remembered in Bee Cave and isn't something the community takes well. You say brakes and other items are there most important factors when it comes to safety it is your biggest concern with inspections. Yet other dealerships are fixing the issues while you say "that's normal" or "that's fine, there was nothing wrong". Covert GMC Bee Cave, you should be ashamed of your daily practices and what you put on your lot. Whoever handles the safety inspections, needs to be part of your high turn over covert keeps blaming when something goes wrong. I've had two vehicles that have spent more time in the shop than with me. Ive bought 2 Audi SQ5's recently - paying interest on two vehicles. The one that had to be bought back by covert due to its having major issues. Along with the new one being in the shop. But it's at Audi due to yall stating the brakes and noises and pedal issues were perfectly fine when they were not. For the past 5 months since trading my car I've been in loaner from Audi more than I've been in my personal car. Cherry on the top. I've put less than 2k miles on my new car and had to stop into discount tire today they said I will need to replace the tires soon. Looking forward to yet another expenses. Thank you covert bee cave.

My first interaction was through the phone. The sales person Luc was very friendly. We went in to…read morelook at a vehicle and it was pulled up to the front ready for us. Luc was cool, friendly, no pressure. He answered all of our questions. There was no bs come time to buy. I've purchased many vehicles in the past and this place felt different. No pressure, no hidden stuff in the numbers. Everything I asked to see was presented without hesitation. Everything was done in such an efficient manner. Or so I thought. As part of the purchase they were to replace something and do a touch up. Giving some grace as it was the holiday and now we are back to normal and communication is lacking. When I'm ready to purchase another vehicle I'll definitely not returning to Covert unless they make it right.

First Texas Honda - Brought in for interior detailing. After month-long "Odyssey" re: interior detailing tear, the car was returned with a dirty mat.

First Texas Honda

(991 reviews)

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

We just financed a car from Texas Honda and we are paying way too much in APR from the bank that…read moreloaned us money, not the issue, we needed a car ASAP and have to suck it up because of the credit score. The issue lies with the complete lack of communication and things they said they'd do and did not. We were supposed to pick up the car on Tuesday when they said it would be ready. They communicated through text and on paper that the issue with TPMS light would be fixed, and the ac would be fixed as well as regular maintenance, as well as a detail of the car, oil change ect would be done by Tuesday. They did not communicate with us that it would in fact not be read, we reached out to them they said nope tomorrow, never heard back the next day so we reached out they said nope tomorrow for sure. All times we had to be the ones to call and text which I understand they are busy people but we just spent money and we expect things to be ready when they said they'll be or at least be communicated with and not left in the dark. Before we picked up the car we also tried to reach out and get a copy of the financial documents because we wanted to arrange our schedules and get everything squared away with payments, they said they'd contact the finance department about sending us the info, they never did. When we reached out the day a few hours into the day to see if they were able to get ahold of the department on sending us the information they told us the person in charge of our documents left early for the day. Again left in the dark about that. When we showed for the car we were able to see the documents but when asked if we could get a copy of everything they said they had already made copies and just handed us some flash drive we have no way of looking at. When we finally got the car the issue with the TPMS light was not fixed they said they got the wrong part so we can come back....To call them or text them Saturday morning to see if the part had arrived, so we did they said nope try again Monday. So we tried again Monday (Today) Person in charge of letting us know if the part had arrived or not basically said I'm actually out until NEXT Saturday so try again then..... or just show up and ask the maintenance guy in charge. We did not want to make the drive for no reason if the part hadn't arrived or he wasn't there. So we called, many times, were transferred many times. No one ever answered, weird because there's always at least 10 people just chatting in the front. Showed up and the guy there (different sales person) has no idea any of this was happening ,our sales person never let anyone know anything before dipping for a week. The AC was also never fixed, Sunday afternoon when we were running errands air would blow but it wouldn't get cold. We were sitting there sweating. The AC repair was written into their "WE OWE YOU" form stating our AC would be good and fixed at pick up. It's not fixed. Probably a leak or something from a line. So desperate for them to fix the issue we want to have our mechanic fix it and just bill Honda because when we Brought that up to them and they're saying they don't have anything on file about our AC. This whole dealership is unprofessional and sold us a car that needed repairs. We did not agree to buy "AS-IS" we were told those issues would be fixed and I've got texts that prove it. We will both be submitting complaint about everything so far from this dealership to the Texas Department of Motor Vehicles as well as the Better Business Bureau.

Kwik Kar of Dripping Springs

Kwik Kar of Dripping Springs

(116 reviews)

So there's no misunderstanding. I was a customer for over 4 years. I am 79 and disabled. I cannot…read morestand or walk without a cane. I went to the shop get quotes for spark plug replacement and injector service. I also had a question about a previous charge for work done several months before. I was in the waiting area alone. A person who I'd never met in 4 years plus came in. When I asked about the charge he had no curiosity about the work performed. He immediately told me their rate was $160 per hour and if I didn't like it to go elsewhere. I was shocked. The previous work done was to replace a hose to the windshield washer bin. After the work was done I talked with the mechanic as I know most of them as I was curious about the issue. He explained a broken tube or hose and replaced it. I asked him how long it took to find the issue and replace. He laughed and said no big deal and took 15-20 minutes. I didn't even bother look as the invoice since I had been going there 4+ years. I was charged well over $100 for labor. The "manager" stated he been there since the place opened and told me to leave as he did not want to do business with me. I never raised my voice, used profanity or engaged in any argument. He feigned calling LE to have me removed. I just left. Never said another word. Then in a post by the purported owner claimed that it was about the safety of their employees and customers. This is blatant lie. I've been an elite reviewer for 7 years. It's always my interest to support local businesses and you can even read my previous comments on this business. So here's what's going to happen. I am a disabled veteran and member and past officer of multiple veteran organizations including the VFW,PGR, VVAW and CVMA. I'm going to post my experience with this rude jerk on all social media including NextDoor. I will give the real owner of this business 24 hours to contact and clear it. Since I'm a customer, you have my number. Balls in your court.

The service at this location has really declined. I went in for an oil and fuel filter change…read more First, they didn't have the fuel filters so asked me to come back, which wasn't a huge issue. The oil change took a while but was OK. The next day I came back for the fuel filters and after an hour of waiting with my truck in the bay, I asked if there was a problem. They said no. Finally, they came 15 minutes later and admitted they didn't have the correct socket and had to send someone to the auto parts store to get it. Bad communication! I would have preferred they were honest with me as I had other appointments I was missing. When they finally got back with the correct tools, it still took a long time to complete the job. Overall I was there almost two hours for fuel filters and most of the time I was the only customer in the shop. They didn't try to make it right... they just said "sorry" and sent me on my way. I have multiple trucks I send here and I'm discontinuing my business.

J Baer Classics and Service - car_dealers - Updated May 2026

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