The day before our scheduled appointment, I went into labor with our first child I realized this…read morefrom the hospital, and messaged the scheduled cleaner to inform that we would not be there, but would leave a key. My husband drove to our home and left a key under the mat for her, and was able to be back long before it was time for me to push. When we returned home from the hospital with our new baby boy, there was nothing quite as refreshing as stepping into a newly-cleaned home- particularly since we had threw together our hospital bags at 2:30 am, and the house was in disarray when we left. We would highly recommend their services, and the only reason we did not give a 5-star review was because of the baseboards and window sills, which I am sure they may have done had we been home to specify.

Stay away. I booked 4 hours of cleaning and got none…read more The cleaner didn't show up. Money lost. Granted I gave them a wrong address digit and missed one digit in the phone number but emailed them within 23 minutes with the right phone and address. No one called. No one showed up. I even went outside to look for them and nothing. I reached back out to reschedule and was told I lost my booking dollars and will not get them even with reschedule because cleaner came and waited for 20 minutes. Appointment was at 5pm. They emailed me 37 minutes later because their cleaners are always late. I waited for their cleaner for hours and got my apartment ready for them do I get compensated for that? Keep your money and stay away.

WORST SERVICE EVER! I bought their groupon last year. I've…read moretried to schedule their service for weeks, and the call NEVER went through! left voice messages, and no one called me back! I am so sick of their service and I just want my money back now!!!

i hired ivettes cleaning to do a BIG deep clean at my parents home. Paulina was professional and…read moreeven came to the home to see it and give me a quote. I was VERY happy with the work done. there was a team there cleaning for hours even problem solved when the power went out (luckily it came back on after 20 minutes). the only downside was that they were not on time but they worked quickly and did an outstanding job considering what a big job it was.

We have been their customer since they opened their business. The relationship we have with the…read moreowner, Rashad, is special, we are like a family. His house cleaning service is very professional, very well done. Feels like a new home every time him and his staff cleans our house!

Rashad and his team are the best! They are trustworthy, professional, and caring and do a thorough…read morecleaning job, leaving our house sparkling clean. They are fantastic to work with and I would highly recommend them to anyone looking for a house cleaning service.

Average at best and a bit more expensive…read more We (two of us) have had Yilda and her team at our small four bedroom house in Los Gatos five times now. We like that they had us buy the required cleaning supplies and equipment because we know the products are safe and the reusable supplies get cleaned in our washer. It takes getting used to them showing up empty handed (well, maybe with coffee cups). I think we would prefer if we had the 'option' of getting our own supplies, as we would only get the ones that get reused, like rags and such. Buying all the supplies does add expense when compared to other cleaning services bringing their own supplies and equipment, yet they still charge about the same if not less than Yilda. I think Yilda's team comes from a commercial cleaning background where they don't need to have as much attention to detail. Their cleaning skills are about average to sub par. They miss things a lot (this week the glass top on the dining room table was totally missed), they leave things out of place(speakers, blinds, pictures), and they don't pay attention to detail (even when reminded repeatedly). There does not seem to be a good process or system. Many things are out of their regular cleaning routine, which are not a problem with other services. I have never heard so many excuses from a cleaning service, and we have had various maids for over 20 years. And therein lies the potential issue; maid services may be more accustomed to cleaning households, where commercial cleaners may not have have that sensitivity. Yilda leans more to the latter if there is a distinction to be made. With all this in mind I would still use her services again, but really cannot expect too much.

Yilda is a godsend. She went to super big lengths to help me set up a time and day to clean,…read moreworking around a difficult schedule of mine. What a joy it is working with an attentive and professional person. The girls came out today and cleaned. Usually on my day off I slave to clean my house because I am very particular. Not today- I took a nap, because the girls did a wonderful job. My shower is spotless and there are NO water spots. My mirrors are really streak free. Even the hose from the toilet to the wall sparkles. Its AMAZING. I admit I am very difficult to please, and I was so worried that I would be disappointed but YOU WON'T BE DISAPPOINTED!

We hired Elite Cleaning Crew super last minute and although the price was a little steep it was…read moreworth it due to our poor planning. We had a difficult time finding a cleaning service on a weekend on such short notice, he made it work even at early hours. He was super quick at communicating from start to end. We asked for a deep cleaning of our home and they did amazing. The floors, cabinets, walls, carpet, and windows were all extremely clean. Not to mention they patched up some of the holes for us. I would definitely recommend them and would use their services again. Thanks again!

I found this company through Yelp, along with several others, but Cesar quoted me the best rate,…read morealong with some promises, so I decided to give them a try. One of the smartest things I did was ask him to write down the specific work his team would perform based on the quoted rate, since I only wanted a partial house cleaning. I was surprised when Cesar showed up by himself that day without any helpers, as this job typically requires two people and usually takes 1-2 hours. Even more surprising was that he tried to choose which tasks he wanted to complete and skipped many essential ones. For example, he neglected to clean the shower pan until I pointed it out, cleaned the bedroom, but didn't do any dusting, and didn't remove the small floor mats while cleaning the floors. He insisted he would only clean the laminated floor and not the tile floor until I showed him the contract, which stated that all floors were included. There were many other issues with his cleaning, leading to a long list of concerns. Eventually, he admitted that he only supervises workers now and hasn't done any cleaning himself for several years. His workers were busy in Palo Alto and Cupertino, which made me feel like my house in the East Bay was not good enough for him. It felt as if he thought he could just come over, do a lackluster job, and waste my time under the guise of 'supervision.' I attempted to give him a second chance by requesting his workers to come over this time, but he never replied to my text messages. If the owner does not care about his customers or the reputation of his company, that speaks volumes about the level of service you can expect from this business.

Rented out a mansion, threw an explosive party. didn't feel like cleaning. Everyone chipped in 5…read morebucks for the maid service and BOOM just like new. I could have used groupon, but there wasn't any services nearby, saw this on facebook ads and I am happy with the service. Definitely will use again when I throw my next mansion party.

I had Home Shine Maids come clean my 2x2 condo for the first time since I moved in. Overall…read moresatisfied with the experience. Pros: - friendly, the cleaners talked to you as if you've known them forever - house was clean! Even the tracks for my closets - Customer support was good and followed up with my cleaning Cons: - They called me 10 minutes after I scheduled and said the appointment wasn't available. Rescheduled easily.

Carlos did a fabulous job cleaning . I would definitely recommend him. He is my carpet cleaner…read morefrom now on.

Carlos and his wife did a wonderful job for my church…read more Carpet and chairs look so clean. They also offered reasonable price for the job. I strongly recommend this company for those who need carpet cleaning. Do not waste time to find the carpet cleaning guy. Carlos is the one you need.

Responsive and reasonable price. The service is impressive for our moving in/ out service. Must try…read morecleaning sevice.

They made an appointment and never showed up. When I called they said they will be there in 45…read moremins. An hour later and still no one showed up. After calling they seemed to be in a hurry to cancel the service.