If I could give no stars, that's exactly what I would do! I called last-minute because the cleaning company we had hired to do a move-out cleaning cancelled on us. The first impression should have made me hang up the phone, which was the husband answering the phone with a simple "hello," and I had to ask if this was Michelle's cleaning service, and then he put her on the phone. If you're available 24 hours, you might want to be the only one answering the phone, or he should have at least answered the phone with her company's name. She sounds nice and tells me that she has to run to Home Depot for supplies and that she'll let me know what time she can come by. She then sends me a text message not long after that and asks for my address, which to me means she's going to come and help us out of this bind we've gotten ourselves into. After giving her my address, I ask if she's coming and she doesn't respond for 30-45 minutes. Who sends a text message asking a question only to ignore the response, especially when she knew we were panicked and needed someone to come by. She quotes us $80-$100 an hour, and I honestly would have given her just a flat $1,000 if she could have done the job, but I guess it wasn't meant to be. She first says that she can be there by 6 p.m., and then texts again and says that she's not sure she will be on time because she lost her dog (what, the dog ate your homework). I'm thinking to myself that this person is a little "off," but I really need her to come by and clean this house as we need to get on the road out of town. I then responded asking what time she could come by and she never responds again. What a total waste of time and effort. She missed out on making a whole lotta cash and now I'm leaving this review. I wouldn't recommend her to anyone, probably not even her dog, who apparently got out of her truck while she was in Home Depot. It was an extremely hot day and she shouldn't have been taking her dog in her car anyway, and who leaves their window down far enough that your dog can run away? She doesn't deserve that dog, so part of me hopes it found a better and more considerate family. read more