I've used this company for housecleaning for almost two years. It started out very well, I was happy with the cleaning until about the last 6 months. since I keep my house tidy I had changed from bi weekly service to monthly. This is where it started going downhill. Because of this change, they can no longer accomodate the time slot I had and made me switch to another day. I was told when something else opened up they will let me know since i wasn't too keen on the new time they gave. (Thursday at 1:30pm). I'm not the kind to leave keys for the maid so they can access the house without me being there, so I have to be home for the cleaning when they come. Since I work from home 3 days a week it wasn't too big an issue. But then the last few months when I told Iris I had to switch the day because I have to get to a meeting, she would tell me that she can no longer accomodate me with my cancellation, she will be seeing me in a month given I "missed" my cleaning slot, and because of that, I will have to pay $40 more for skipping a monthy. I asked her about this, since it didn't make sense for me to pay more given I clean it on my own in between and my house is ALWAYS tidy and for the most part clean except I hate cleaning tubs, toilets, and dusting. I reluctantly agree to this since I was tired of the back and forth, so the next month the ladies showed up and spent the same amount of time cleaning my house, so of course this annoyed me since I paid them $40 more for what I assumed was more cleaning given i missed a month! I spoke to Iris about this, and she said it was because the ladies had to work harder to clean, but does not equate to more cleaning time. I challenged by stating I did not observe any add'l services being done nor did the ladies have to work "harder" by any means. She then said well, we lost money when you cancelled so this is to make up for that. It was just unbelievable! I asked for reschedule but she didn't accomodate, it was never an issue before the few times I had to. Now I feel they are looking for any excuse to get you to pay more.
The final straw was them damaging my stuff while they were cleaning. The ladies are quick but also careless, causing knicks in the paint on wall or my dresser. I pointed it out to them only with intention of saying please be more careful. Instead, they didn't take any responsibility and said Oh I don't see how we could've done that. Come on! Really?!? The new crew I got since switching to this new time is just not the same. So enough was enough i finally kick them to the curb. I am currently using a different company for cleaning, and they are always timely and courteous with my stuff. I can't say the same for Rocha sister's. read more