Returned my call immediately, showed up on time and I was actually charged a little bit LESS than…read morethe phone estimate once Susan was able to evaluate the size of the rooms and the condition of my couch. As a fellow woman, she was sensitive to the fact that it can be uncomfortable for a woman to be alone in their home with strange men doing work. She conducted all of the business end herself and personally introduced me to her two workers who were both very polite and respectful and did their best not to disrupt me while I worked from my home office. The carpets look great and they were even able to get the hair dye and black scuff marks off my white couch! They were also dog friendly and didn't ask me to shut up my dog while they worked...it was a small gesture but went far for me being comfortable with them being in my home. Will not be shopping for another service as long as Susan is around.

Five Star services have cleaned my office twice already and I have hired them to now clean it every…read morequarter since my facility gets lots of traffic. Because we are open 7 days a week, I have to plan the carpet cleaning at weird time and Susan and her team have always come through. Sunday and a Monday so far. They are quick and efficient AND because I am a returning customer, I was able to save a little more because I'm on her mailing list. I highly recommend them.

Found Michelle's Housekeeping through a Facebook post. I have booked services for an apartment…read moremove-out cleaning, move-in deep cleaning, recaulk of bathrooms and now regular cleaning. She is always professional, courteous and prompt. Her prices are quite reasonable. All services were completed timely and exceeded my expectations. Much appreciated Michelle!

Michelle and her crew did an excellent job doing our move out cleaning. She even arrived early to…read morestart cleaning, she communicated great and the cleaning was thorough the price was also very budget friendly. Would definitely recommend her!

I met the owner for our initial quote, her team arrive weekly on time for full house cleaning…read more I will say the services for weekly cleaning are fair and good. I think regarding dusting, base boards they need a reminder. They do not clean inside the window ceils, fridge or oven that is additional. Overall I a happy with the bathroom cleaning, kitchen and main living area. Communication for service is clear and replies via text are fast.

I emailed them twice...no response. Called them and was able to make an appointment for them to…read morecome by and give me an estimate. They never showed up and they didn't call me to let me know. Unreliable!!

All of the sales that the company handles are top-notch and professionally run, from the first…read moreclient meeting to the closeout. Kathy and her staff are very friendly and helpful and really enjoy assisting the customers (not to mention it looks like everyone has a great time at their sales!) I would highly recommend this company to anyone looking for estate sale services!

Exceptional service and great prices from Kathy and her staff. Don't miss her sales-- they are…read moreseveral notches above any other estate sale dealer in this area.

I should've written this review sooner. Iris, Maria and their team have been coming to my house for…read moreover eight years now. The ladies always show up on time and work very honestly! They are very open to recommendations and listen carefully to meet my expectations.

Iris and Maria are absolutely wonderful! I have been told by friends and family that I have…read moreborderline OCD so it is almost never possible to satisfy me completely. But I was blown away the first time Iris and Maria came -I had nothing to pick on whatsoever! Not only were they meticulously thorough with everything (even cleaning the vitamin bottles!), they were efficient and fast, hard at work every minute they were at my home. There are a thing or two at times that might need a little reminder, but they are very rare and I consider it only normal when any two parties are just getting to know each other's work style and preferences. I also appreciate the ease of accessibility -I can call them, e-mail, or even text to communicate and they are always dependable in getting back to me in a timely manner (try calling a few other places and you will see how valuable a trait this is!). They are always on time, always with a smile on their face, so polite and pleasant, and even my baby loves seeing them every other week! The price is also very reasonable, especially when they do such an exceptional job. I highly recommend them and I am so thankful that I found them! Thank you, Iris and Maria, for your remarkable work! =) Update: It's been over a year already since Iris and Maria have been coming to our place and they are as wonderful as they were the first day, and actually even better, because now I don't have to say anything and they already know and understand. I can't recommend them highly enough!

Anderson Home Repair was such a pleasure to work with! They made sure our home repairs were done…read morecorrectly and for an affordable price. Dylan's customer service was outstanding. Would definitely use them again!

This review is long over due. I called this place because I was moving out and with two kids, it…read morewas very difficult for me to clean with them there. I specifically requested that I wanted them to focus on the bathroom and kitchen because the rest I could do by myself with a quick vacum and wipe. They said it would be $70 an hour. So I agreed because it was one tiny kitchen and one and a half bathrooms. On the day of, they send two cleaners. As the hour goes by, I notice that they are taking there time and one of them is wiping the bedroom windows without a care in the world.I remind them that I requested to have the kitchen and bathrooms done firs. When the hour is almost up, they are not done and it will be an additional 30 min. I say okay but after 10 min. one of the girls "says" she is finished with the kitchen and small bathroom (the other girl is still working on the bigger bathroom). She just stands there hanging out waiting for the other girl to finish. So I tell her that if she is finished with whats required and I am still paying her for the next twenty minutes, then she can continue to still work and not just stand there. So they are both done and and they leave. So as I am doing the last minute cleaning I notice that they did not do a good job and then I open the Freezer and she did not clean it AT ALL. But she finished 20 min. early remember? I call back the office right away with no response and I have to turn in the keys at midnight. I finally get in touch with the the owner and he says not to worry, they guarentee there services and will give me a $30 credit for the lack of proffessionalism for the cleaners. He says that they can come in and clean it after I turn in the keys because they have so much experience and the property manager with let them do it. Yes its my fault but I believed them. I never hired a cleaning service before. Too make a long story short, the property manager didn't allow them access. I end up getting $150 deducted from my deposit because the apt complex had to hire their own cleaning service to clean would Great Maids didn't. I tried talking to the Great Maids owner serveral times without sucess. First they didnt return my calls so I had to visit the office personally. Then they promised me their insurance company would refund me the money after they file a claim. When I didnt hear from them in weeks, I followed up and their tune changed. They never filed a claim and they refused to refund me any money. They did not stick to their guarenteed service. Unfortunatley, I had to wait a long time for the apt. complex to send me photos to show proof they didnt clean right. Then I misplaced them in a box and just found them. Since it may be too late to file legal action, I wanted to share with Yelpers the photos to prove how poorly they cleaned. Yes they might do a good job sometimes as per Yelp reviews but I wouldnt risk hiring them after knowing they do LOUSY jobs as well. And worse, not taking responsibilty and correcting the matter afterwards. It was a costly $150 lesson to learn. UPDATE: 1/22/13 Response to Owners Comments: The property management company would NEVER release any personal information to a THIRD PARTY. So the owner would not know what I got charged so his comments are untrue. Secondly, I requested and received that cleaning notes and pictures myself, and it clearly states I was charged a CLEANING FEE because of the conditions of the bathroom and kitchen.

I LOVE my cleaning service…read more My experience from start to end with these lovely folks was great. I originally found them on ServiceMagic.com It's sorta like a dating service between you and your gardner/maid/etc. FUN! I was searching late one night and filled in forms to schedule a consultation for an estimate and choose one for the following morning at 9AM. Monday morning rolls by and I get a phone call from a lovely gentleman named Daniel, saying that he was from Great Maids and was in front of my house. I was pretty amazed. Typically when you fill those things out online you never really expect to actually get the response especially when you schedule for the next morning. Upon his arrival, he was super sweet. He walked me through the house and told me exactly what they would be doing to each particular room and the things that they look for and what they would clean. After every room visit he then asked me if I had any specifics of what I would need differently. I addressed an issue that we have in this house with the laundry monster and he assured me that the ladies who come to the house to clean can help tame that for me. My major concerns about hiring a cleaning service was having random people in and out of my house. We run our wedding photography business from our home, which means we have tons of expensive equipment laying around and of course personal belongings. He assured me that they have a very secure way of storing home keys for their clients and that no one would have access to our home address but the same two people who come every two weeks to my home. He gave me my quote and left to return with two magical ladies the following Monday. During the estimate visit, Daniel mentioned that they would have a 30 minute window of arrival. So if you scheduled your service at 9AM, then the arrival time would be anywhere from 9:00 - 9:30AM. They arrived at 9:05AM, with smiling faces, buckets of cleaning supplies, Apple Shuffles, plugged in and ready to go. They did not waste any time cleaning what so ever. The moment the got here, there were brief introductions and onto business they were. My husband and I got ready with 5 minutes and I quickly peeked into our daughters' bedroom to see what they were up to and Sandra already had the bed made, and nearly half of the load of laundry folded. WHOA!? Felicia was working on the bathroom and Daniel was onto the dishes. We got back home around 11:50, they were completely finished house was clean and good to go. I did a quick inspection and was so happy to come home to a home that felt just as clean and refreshing as a lovely hotel. Toilet paper was made into a beautiful bow, ovens cleaned off, bathrooms spotless, sheets changed, carpets vacuumed, and every picture frame in this house dusted off. The bonus was that my convection oven was spotless and I could see right through the glass. They must have cut through that grease with lasers. I couldn't have been happier with our decision to hire a cleaning service. Our silicon valley work/live lifestyles are just too busy to keep a house clean. It's sorta sad and pathetic, but all this work and no time to enjoy life is just ridiculous. At the end of the day I do not want to waste my time cleaning my house when I can be spending that time with my family. Give them a call, I promise you wont be disappointed!

I worked for Harder & Associates for a couple of years back in the 80's as an operative. I always…read morefound them to be highly professional and dedicated to serving their clients with the best possible services available.

Excellent Service! I…read morehired them to process serve court papers to someone. They are a husband/wife team and I had the pleasure of meeting with Polly today. She was very professional and kind and answered all of my questions. She assured me that it would all be okay and that it would be a smooth process. They even will file the paperwork for you if you file the lawsuit at the Palo Alto Courthouse...one less step I have to take in all of this. I highly recommend them if you are needing to serve someone legal documents or take them to court. Hopefully I never have to find myself in court in the future again, but if I had to, I would consult with them again!