The technicians took care of my HVAC issue quickly. They were knowledgeable and kind. They took the…read moretime to answer all of my questions.

He came out and said we had a Freon leak. He filled some, didn't have enough to fill it all the…read moreway. Came back next day an hour later than he said he would be. Filled it the rest of the way instead of informing us the leak was so bad it was just going to empty again. Paid him hundreds of dollars just to wake up the next morning to the house 86 degrees again. Called him, no answer and no call back. Had another company out and they were honest about how large the leak was. Gibson was a waste of hundreds of dollars. Do not recommend

HCI to the Rescue. Above and Beyond the Call of Duty. They responded when my contract carrier…read morerefused. Outstanding fast efficient professional work. They have an uncommon sense of customer care in a humanitarian sense that's sadly lacking today. Background: We got hit by the perfect storm: very cold weather sets in, evening, weekend. And now let's add I'm home convalescing from Covid all of a sudden, my heat pump decides to die. No problem I call my 24/7 contract tech AIRTRON. They tell me since there's a Covid case in my home they will not respond, PERIOD! I have to wait a minimum of 10 days. I sadly start pleading, saying I've been a loyal monthly paying sap for over 2 years, that I promise to remain indoors, that the heat pump is outside, that since it's iced it's an outside problem, that I will do everything by phone. That if the problem is inside then I understand, but if it's outside please come and inspect. Nope! They've hired the perfect quasi sociopathic phone operator. She says, "No,..." sending chills down my spine, and most professionally distant and void of any human emotion, "Ok, call us back in 10 days, I'm only following direction from my manager BYE! Click!" I then call my neighbor who grew up here and knows everyone, he says, oh no problem call Buddy Hart and his son Schuyler at HCI HEATING AND COOLING. They're local folks. They'll take care of you and are human beings. They are the best. I call Buddy at HCI. I tell my problem. I tell him I had family member test positive for COVID, was fully vaccinated, feeling okay, just headache. But will stay locked indoors. Please come and help. Buddy doesn't hesitate and says, " No problem be right there don't worry. We'll get you up and running again." Schuyler Hart from HCI comes right away, diagnoses problem and has us back up in operation. Thank You HCI for going way above the call of duty. God bless you all.

Needed an inspection of heat pump, knowing that refrigerant was low. Our usual HVAC service company…read morehadn't been reaching out for a biannual clean and check in quite some time, and when called a few times to arrange an appointment, no answer. Even no follow up call after leaving several messages. Called Buddy at HCI, was able to set up appointment for later that week and received prompt and efficient service to the keep the old unit operating until a decision can be made about a new one. Highly recommend them, very friendly and approachable with good knowledge and informative when asked questions. No hard selling either.

Needed a furnace repair and got 6 quotes because I couldn't believe what I was hearing. Finally I…read morefound Jerry Air. They were the only ones that weren't being rudely pushy towards a new $25,000+ system. I was spoken to with respect and everything was laid out plainly for me. It was a blower motor, I just needed a blower motor replaced. After speaking with Jerry for a while, it's clear that he believes in his work, his people, and being fair to his customers. Proud to use Jerry Air for my HVAC services. I am never going back to the companies with huge sales teams that try to scare you into buying a new HVAC system every time something goes wrong. Jerry Air is the kind of company you hope to find after calling 5 others, getting quotes that feel like they can't be right, and being exhausted by it all. Don't hesitate to reach out to them for your HVAC needs!

I called Jerry Air after noting some pin-sized leaks in pipes connected to my water heater. The…read moregarage floor was quite wet and my attempts to slow the flow without turning off the house water supply didn't work. I got my call answered live, not by a recording. A technician was at the house in short order. He walked me through the needed "fix," went to a supply house to get the things needed, and finished in a timely manner. I'd definitely use this company again.

Bates installed a new furnace/air conditioner in my home a few weeks ago. The job was done quickly…read moreand economically in one working day. They responded within an hour after a minor issue arose. Highly recommend!!

Solid outfit here. Locally owned and operated and it shows, Matt came by today to look at my AC…read moreunit, highly knowledgeable and honest, he's 3rd generation packed with experience. Their quote for a new AC unit was right on par with the other company I had out yesterday as well. Give these guys a shot.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Bill Clontz'Heating and Cooling came out on a regular service call The bill says "fill loop" w…read morewater and added 2.5# refrigerant. He charged me $470 and said I needed a new furnace. My geothermal system is about 15 years old. I had all my ducts & dryer vent cleaned a month later. The Duct Cleaning company cleaned the dirt and dust from the Geothermal Unit. It had a lot of accumulated dust and dirt that should have been removed on the service call above. The Duct Cleaning Company told me the Geothermal pump had a bad water leak and was growing mold. (I was not informed of that by the HVAC company above.). He also noticed the Geothermal system was vibrating. He checked the fuse. The fuse had a bent prong which was making the system vibrate and shut off irregularly. He said this a common practice for some furnace companies to sell new furnaces.

This guy is the best. Came out cleaned up mess that previous h/c company left. Very professional…read morejust a great guy, I would recommend him to anyone. Thank you Bill and Linda !

I would like to say this company came to my rescue and gave me quick and affordable service that i…read moreneeded. They are knowledgeable about my heating and air conditioning needs. They treated my house like it was theirs and that a must in my mine.

From the owner: Installation of Heating and Cooling Systems Commercial…read moreServices Heating RepairAir Conditioning Repairs Thermostat Humidifier