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A Perfect Climate Heating & Cooling

4.6 (9 reviews)
Closed • 9:00 am - 6:00 pm

Services - A Perfect Climate Heating & Cooling

Water heater installation

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Dutton Plumbing - The Dutton Plumbing Team!

Dutton Plumbing

(9 reviews)

Edit: Joshua, the owner, called me and we talked through everything. Great guy. This was more a…read moreproblem with internal communication around pricing models. He also explained why you'd install a shut off valve in front of the pressure tank (troubleshooting pressure). In any event, I'm changing my 2 star to a 5 based on that conversation. It was a good install, just overpriced, which we can work out later for a repipe project I need done. Thanks Joshua. The definition of greedy service folks taking advantage of a situation. I was losing pressure in the house and I'm on a well. The technician replaced the pressure pump (which needed to be replaced) and added a whole house filter at my request. The job went decent and the technician did a pretty good job on the installation. However, the price I paid for the equipment installation was extremely overpriced before I realized. Also, the problem with the pressure wasn't resolved. After the technician came back the next day to troubleshoot, he believed there was a leak somewhere losing pressure, which was a reasonable assumption given the symptoms (and I had another plumber come out and verify, but he actually found the real issue). The technician checked everywhere and couldn't find a leak and tried to schedule a sonar person to locate it. This didn't sit well with me so I called a well expert (Dutton should quit advertising well service). The other plumber that came out instantly noticed 2 things wrong with the pressure tank installation, the tank was over charged with pressure at 50 psi and needed to be set to 38 psi to work correctly (this exaggerated my problem) and he installed a shut off valve on the incoming water line from the well to the pressure tank, and if someone were to ever use it, the would blow up the well pump. The real problem is that the well pump is dying and while it has some pressure, it's not enough to fill the pressure tank fast enough to maintain running water at a faucet. This guy told me what the problem was FOR FREE. Dutton came back out to troubleshoot their work and tried to charge me another 400 (which they will never get from me) and they were going to charge me more to fix the non existent leak AFTER I paid the sonar people another 400. So, I now have someone coming out to replace the well pump. The guy that came out and told me the issue for free, is going to get 3000 to replace the iron filter and water softener after they are done. Dutton quoted me FOUR THOUSAND DOLLARS to replace just the iron filter. There are other companies who aren't just in it for the money. Call them.

Charged 350.00 dollars for inspection of sewer line in crawl space that had fallen down because…read moresomeone had cut the straps that held up the pvc sewer line all they had to do was reinstall the sewer line with new support straps but they lied to me and said that a new sewer line was needed

Peterman Brothers

Peterman Brothers

(213 reviews)

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

This is the second time I have waited all day just to be cancelled at the end of the day . Then the…read morenext appointment available is 15 days out . All they can say is "I'm sorry and I understand " while they sit at their desk. Absolutely worthless ! They don't care and they don't try . Their techs are good but the quality of their work is nullified by the lazy appointment department. My advice is run like hell from them ! They are not worth the aggravation.

A Perfect Climate Heating & Cooling - hvac - Updated October 2026

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