I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Overall good experience we had with Technician Jonah Crawford from Bassett Services…read more He was knowledgeable and explained What he was doing to maintain the furnace in good working condition. He also cleaned up after the job and respected our clean home by wearing the shoe covers. Herb and Fran

Cancel last minute, reschedule without any customer input or knowledge (we had to chase them down…read moredue to incomplete automated messages), show up hours late, won't give estimates prior to arrival (not even a range), then try to charge over double market rates or pay the dispatch fee and head home for the day. I've had better customer service from a sleazy car salesman. I paid the fee to get them out of the house and will use someone else who is upfront, on time, and doesn't make Me question the quality of work they will provide.

Excellent service. Christian and Zach were terrific! They were professional, courteous and…read moreefficient. Described what work was being done and completed the job quickly. Cleaned up afterwards as well. Highly recommend.

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

Very user friendly and clean. Techs explained the process and the costs were straightforwardread more

Be Aware - The $89 service fee is "only to get the plumber to the door". As quoted by the plumbing…read moremanager Steve. I had a tub drain that was draining slowly and had 24-7 come out, I could tell that this was just a drain stopper clogged up with hair. Steve told me the stopper was seemed stuck and he wouldn't be able to do any work unless I approved the estimate which stated "Clear clog with no drain machine" for $288! I questioned them about the service fee. It does not include any service - They should call it an estimate fee. I had a handyman come out and he took out the stopper and cleaned the hair there. It works great. I wouldn't be disappointed if they just took 10 mins to clean out the hair. Jason L from 24-7 Plumbing stated they waived the $89 fee on his response to my review. But that did not happen. I tried calling to confirm but no one has returned my calls. It's not honest to say something here in this forum and not do it.

I believe this company no longer exist. While when they did exist they did excellent work when the…read moreplumber was not the owner. The owner work was amateurish as the work he did for me failed after a year due to how the H20 filter tube was installed (the tube was stressed at the connection). A year ago( 2025) their warehouse was up for sale. Sad as their overhead cost was less than these nation wide or those companies that do HVAC, Electric & Plumbing which adds about 20% or more to the cost of a job or replacement of equipment like a furnace or water heater. Also does not have a high pressure sales dude whose $1000 commission which add nothing to the product but adds a thousand plus benefits to your bill.

(New faucet needed to turn off outside water. Burney is…read morealways very reliable and trustworthy. We have used his services several times; replacing water heater x 2, removal and replacement of two stools and now the replacement of a stripped faucet. Above all, Burney is a good christian man and we never hesitate to call him when his services are needed. He also responds to calls asap.

Wonderful! Professional, quick and reasonably priced. They came out and gave me a free estimate on…read morea water heater replacement. I called them about two weeks later to schedule the actual installation and they were able to come out that very day. I dealt with two different employees (Dwayne and Josh) who were both extremely polite and helpful. Josh did the actual installation and went above and beyond to make sure everything was set up correctly. I would have paid more for the service considering everything he did, but he charged me exactly what Dwayne quoted, which surprised me. Very happy and we'll be repeat customers should we have any more plumbing needs in the future.

The service and service personnel were top notch, experienced, and gave us a great price, very…read moresatisfied, and don't have to worry about my basement for a long time!

Harry was amazing, and did a fantastic job fixing my plumbing issues! He was also really helpful to…read morebreak down what was happening in an easy to understand way, and explained his thinking and theories on how to resolve. And when it came time to talk cost, he helped to reduce my price even though a lot of work needed to be done. Overall, I felt very well taken care of, thank you Harry, and Carter's!!!

After getting 3 quotes, I chose Carter's and am glad I did! Tech John and helper Cash were prompt,…read morepolite, professional and did an awesome job.

I was very pleased with the service and the service man. He was very knowledgeable and courteous. I…read morewould definitely recommend you. How the hell do

From the owner: 24/7 Emergency Plumbing, Commercial & Residential. Fully insured & bonded with state licensed…read moreplumbers.

I called at nearly 7:00 pm Friday night of Labor Day weekend…read moreMy call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions. He said he could be there in 45 minutes He arrived in 30 minutes He diagnosed the problem and fixed it He was professional, capable and friendly I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC I am a fan of this company and Bryant This will be my company for such needs in the future.

I am writing this complaint because we were grossly overcharged for unneeded repairs to our home on…read more9/29/2026 by Summers plumbing in Brownsburg Indiana and do not want anyone else to go through this. We have had sewage going into our sump system since Jordan and Sara from Summers plumbing repaired a drain in our basement. This was a very large repair ($5000.00) that included jack hammering the concrete basement floor from the drain to sump. While in there Summers' technicians connected the wrong pipe to our sump basin and we have had a steady flow of sewage in there and having the sump pump constantly running and a very unhealthy environment for my family. We had to leave the home and were not able to return until the sewage source was rectified. On 9/23/2026 we received a letter from the Montgomery County Health Department stating they took a sample of the sump discharge and found greater than 2419.6 of e.coli in their sample. They collected another sample and got the same results. This prompted my call to Summers plumbing. On 9/28/2026 their technician John came to our house and we went into the basement first and he saw the 4" PVC pipe in the sump that his company installed in March 2026 flowing sewage. Every time the sump pump would empty the pit, that pipe would continue to flow and refill the pit with sewage. He disregarded this fact and went to the septic tank and diagnosed that the main pipe from the house to septic tank was separating 10' from the septic tank and that was causing the flow into our house. He also told me that we needed to disconnect the pipe that exited to the street. He said that the cost would be $10,000.00. Myself and my wife asked him if that would fix the problem of the sewage coming into the house. He said that: "It will 100% take care of our problem and he would come back after the repair and clean the sewage soot built up in our sump pit". The next day 9/29/2026 the excavation crew came to my house and replaced the pipe from the house to septic tank, and removed the pipe to the street and dug a pit for the discharge. I watched as they dug up the pipe and not one spot was wet or muddy, leading me to seriously doubt that this was necessary or was the problem. I gave them a check for $9000.00 and held the rest until the sump pit was cleaned. On 9/30/2026 John came to my door and the first thing he asked was for the other check which I already had made out. He went downstairs and using a wet vac and paper towels he cleaned the pit. When he showed me the pit, he had to evacuate the water that was still coming in. We have a good security system and caught him on the side of our house emptying the wet vac contents (sewage soot) onto our side lawn and. cleaning his vacuum with our side spicket. This is not only very unprofessional but very unhealthy for my family. I have the video of this happening. I called Summers the next day because the smell was still very bad and the sump pit kept filling up. The fumes and gasses were so bad that I had to open the windows, put a rag under our basement door and wear an automotive painter's mask if I needed to go downstairs. On 10/3/26 another Summers tech, Mike, came to our house to diagnose where the smell was coming from. He was able to get a camera line through the pipe that Jordan and Sara hooked up and told me that it ran to the septic tank and he would have to come back with specialized equipment to be able to locate exactly where the pipe went. I called the office in Brownsburg and spoke with Kory (general manager) and told him we were out of town and I was willing to drive over an hour to let him and David into the house to run the specialized equipment. They ran the special camera and found that the pipe putting sewage into our sump was indeed the same pipe that Jordan and Sara hooked into our sump pit in March. At first Kory said that the pipe was full of roots and they would have to charge me more to dig it up and cap it. I told him that the pipe was hooked up by your company I was not paying to dig and cap it. After a while he finally agreed to dig it up. I waisted pretty much a full day and drive over an hour each way on Monday to try to get this matter taken care of. on 10/8/26 the excavation crew arrived and dug up the side of my house by where the sun pit is and I was told they kept the pipe that Jorge and Sarah tapped into in March. I was told that the pipe was capped off. Kory told me that that pipe went to a perimeter drain. Makes no sense because of the amount of sewage and flow through that pipe. It has not rained here in over a month. That repair fixed 0% of my problem. I told him I wanted we paid to have it repaired and refund on $179 for prepaid maintenance package. The problem was caused back in March by his company. He flat out said no way. I wrote a letter to the VP of operations. I called the location after not recreceiving a call back I was told I couldn't speak to him.

Scott was great! He came the same day and when the Nov presented more work than just cleaning out a…read morevent he carefully explained what was needed.

Scott came out to do a simple dryer vent cleaning. He got a lot of lint out but had one hunk of…read morewhat appeared to be lint that was not cooperating. He used a vent camera to find and show me that it was a break in the dryer vent at the 90 degree bend with what appeared to be insulation. I was crushed. It had to be reconnected in the soffit. Scott said he could do it! He had the tools and other parts. Well it was more involved that he thought but he kept at it and fixed it completely! Tested air flow and all is good. This is one talented individual who will do a great job. He's professional, communicates with you from start to finish so you know what's going on, charges reasonable rates, and is very conscientious. Could not be more happy!