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    Carter's My Plumber

    3.5 (52 reviews)
    Open Open 24 hours

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    Response quality

    Excellent

    Response time

    10 minutes

    Services - Carter's My Plumber

    Bathtub installation

    Bathtub repair

    Drain installation

    20 More Services

    Drain repair

    Faucet installation

    Faucet repair

    Garbage disposal repair

    Gas line installation

    Gas line repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe repair

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    Recommended Reviews - Carter's My Plumber

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    Reviews With Photos

    Jema B.

    UPDATE (November 2025): Per the owner's explicit request and timely reminder three months later, I am updating this review to reflect the resolution of the financial matter. Carters did ultimately agree to pay for the removal of the damaged bushes. To be precise, this payment was strictly contingent upon the immediate removal of all my negative reviews from Google and other public platforms - a condition I have since upheld on every other site. I must express my profound disappointment that resolving property damage caused by their service was contingent upon silencing my honest feedback. Frankly, having to participate in an agreement that appears intended to manipulate your public ratings makes me feel that your business practices are fundamentally unethical. Therefore, the financial debt for the bushes is settled, and I have largely complied with the demand to remove my negative feedback elsewhere. My original negative experience remains completely unchanged. I must now add that this company uses compensation as a tactic to actively manipulate its public image. I cannot stress enough that the headache of dealing with this company was not worth the refund, but the public deserves to know the full cost of this 'resolution.' I will leave this updated review public as it now accurately details both the initial issue and the conditional nature of the 'settlement.'

    Fixed pipe
    Zsuzsa B.

    Carter's My Plumber fixed a leak in the main pipe connecting my house to the water meter. Phil and Ryder arrived on time, answered all my questions and got the job done efficiently. They dug up my plants in the affected area before digging down to the pipe, filled up the hole once done and cleaned up. Pricing was competitive - I would definitely recommend this company for plumbing needs.

    Steven S.

    Our company Triangle Engineering had a 2" gate valve not operating correctly. Brandon was very helpful and knowledgeable helping us navigate between Citizen's and getting curb stop shut off to enable them to do the work. They did a fabulous job on that and then also setting up 2 inline water coolers in both our shops. Brandon and Jared both made sure everything was done to code and helped us get back up and going. We definitely highly recommend as they've done several jobs personally and professionally for us

    Sarah C.

    We we referred to Jody and Carters My Plumber from another plumber who wasn't able to work on my home water lines. The office has been pleasant and understanding since my calls started in December. We formatted a plan for the leak, he added a military discount and we were so happy with the work. The employees were great and kept in close contact all day. They stayed and helped me do the application for the credit card through syncrony which is a wonderful card. The interest rates are better than I've ever seen for a home credit line. We got a 9% apr until paid off but they have no interest for 18 month option and others around 3% and 5%. The plumber stayed and texted and emailed all the photos without me even having to ask. They work was done in less than a day which was wonderful and we are so happy happy we shopped around for quotes for an entire week. They were weren't the lowest (which was a small small shop) but they were runner up and we are so happy with our decision. We received a thank you letter (hand written ) for our business with a Valentines Day gift card to Starbucks. it's the small thing and this company knows it! Keep up the great work Carters My Plumber.

    Copy of the estimate provided. Note the $198 to go to the store and get some parts!

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    30 days ago

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    Kelson C.

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    5 months ago

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    Lisa C.

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    1 month ago

    Amazing is right new water softener my complete shower I was saying wow and omg the complete time

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    Kelson C.

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    6 months ago

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    3 months ago

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    1 month ago

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    4 months ago

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    Lisa C.

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    2 years ago

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    Lisa C.

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    7 months ago

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    Lisa C.

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    2 years ago

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    Lisa C.

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    3 years ago

    Helpful 1
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    2 years ago

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    Lisa C.

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    1 year ago

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    2 years ago

    They worked with me.. Helped fix my toilet.i would recommend them. They do listen to customers.

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    Lisa C.

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    9 months ago

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    Lisa C.

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    2 years ago

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    Lisa C.

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    6 years ago

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    2 years ago

    Good prompt service. I'm sure they do good work but paying $79 to receive an $800 quote for a bathroom faucet installation seems rediculous

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    Lisa C.

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    3 years ago

    Very expensive but they got the job done and did prioritize me due to my water being completely out.

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    3 years ago

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    Lisa C.

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    4 years ago

    Helpful 1
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    7 years ago

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    Lisa C.

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    7 years ago

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    4 years ago

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    2 years ago

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    8 years ago

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    2 years ago

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    Lisa C.

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    4 years ago

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    3 years ago

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    Lisa C.

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    9 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Carter's My Plumber

    Review Highlights - Carter's My Plumber

    Brandon and Jared both made sure everything was done to code and helped us get back up and going.

    Mentioned in 3 reviews

    Read more highlights

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    Grateful Plumber - Grateful Plumber, the best in plumbing service in Indianapolis

    Grateful Plumber

    (94 reviews)

    Needed water heater replaced. They were able to come the next day, took the time to not only do the…read morejob, but to make sure that any previous problems were fixed. They noticed issues with placement and exhaust, and they corrected these and let me know about their fixes to prevent future problems. Very kind people. Water is now easier to control the temperature of, and I have the peace of mind that the water is now clean and that I shouldn't have to worry about the water heater for quite some time! Pricing is what it is, not their fault everything is as expensive as it is right now.

    I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

    Carter's My Plumber - plumbing - Updated May 2026

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