I needed a local company to help me set up my fathers computer. I was able to get help right away…read more I am very happy with the professional and speedy service! Thank you Platinum Tech. Joel, Jose and Daniel are ALL professional, efficient and knowledgeable. I highly recommend them.

From the owner: At Platinum Tech, we pride ourselves on the unique blend of innovation and personalized service…read morethat defines our brand. Unlike others in the industry, we prioritize not only staying ahead of the curve with cutting-edge technology and solutions but also fostering genuine connections with our clients. Our commitment to understanding individual needs and tailoring our approach accordingly sets us apart. From our dedicated team of experts to our unwavering emphasis on customer satisfaction, we strive to provide a one-of-a-kind experience. At Platinum Tech, we don't just offer products or services; we offer a partnership built on trust, reliability, and a shared commitment to success. Discover the difference that makes us stand out in a crowded market.

Super knowledgeable, helpful, and kind! My iphone gave me issues while on vacation in Sedona and I…read morewas so thankful to have an apple certified repair technician close by. the staff was super friendly and helpful. I would highly recommend.

I made an appointment thru Apple to get my iphone battery replaced. When I got there they seemed to…read morehave no record of the appointment and had me fill out paperwork. They didn't have the battery in stock so they ordered a new one. They never called to tell me my part was ready. I called a week later and made an appointment to get it installed. Had to fill out the same paperwork again. Two hours later they told me they had ordered the wrong part. I told them I would get it done elsewhere. Sorry to leave a bad review but the guy expressed no regret and didn't care that I was taking my business elsewhere. They seem very disorganized.

My backup hard drive crashed, and before I could replace it, my computer hard drive also crashed…read more Fortunately I had separately backed up many important files, but a few key ones I missed including one with my full-year financial records. (This, in December!) Having previously purchased a printer from Flagstaff Computer Guys, I went to them after another computer repair outfit (out of town) had been unable to recover my missing files from either crashed drive. Scott Tabako efficiently and calmly tested both drives, and to my absolute delight quickly recovered my key files, then guided me on purchase of a new backup NAS and backup-power devices to prevent this from happening in the future. Flagstaff Computer Guys is a father and son family business. Great guys who really know their stuff, and the fact that they remained calm and cheerful while addressing my emergency really helped. Highly recommended! (CAUTION: There is a similarly named but unrelated business elsewhere in town, with whom I have no experience.)

The best. Simple as that. Masterful deep experienced problem-solving. Patient, thorough, prompt…read more Concise detailed explanations. Ian is my computer guy since I moved from Phoenix to Flag in late '19. This is the best computer and software repair shop I've ever experienced.

I went in because my laptop screen needed to be replaced, I got my laptop back almost a week later,…read moreand when I went home I discovered my screen would glitch and occasionally turn half black and half white, I had called them the day I picked my laptop back up and was told they could t do anything that day since they were closing early and weren't going to be open the following day (4th of July) I was told I would get a call Monday, I never received that call, I called yesterday (Tuesday) and it went to voicemail, than I called today, voicemail, so I called using my friends phone and they answered, I was then told about how it wasn't their problem that my screen didn't function correctly and how they had "proof that it's fine" when I tried explaining I'd be happy to send over photos with time stamps of how my screen didn't work I was told "I have pictures too". What does that even mean?!

I was in town for a tour of NAU and needed a charger. The store was clean and not very busy. The…read morefirst employee I encounter encountered was friendly, helpful and took me straight to where I needed to go. The second employee the cashier was really friendly & personable. Much much different than locations in California based on customer service alone!

Pricing Discrepancy and Poor Customer Experience -- Geek Squad Installation Quote vs. Store Charge…read more Trying to call best buy in Flagstaff was impossible. Then I drove from Flagstaff Ranch to the best buy , by flagstaff mall. Here is the email I sent Best Buy corporate: Hello Best Buy Executive Customer Relations, I am writing to file a formal complaint regarding my experience at the Flagstaff, AZ Best Buy store involving a RAM installation for a brand-new Lenovo laptop. Earlier today (November 10, 2025), I called Best Buy and was quoted $39.99 for in-store hardware installation (RAM upgrade), which matches the price shown on your official Geek Squad service page for "Hardware Installation (In-Store), SKU 7860102." The Geek Squad representative on the phone described it as a "very simple installation." I intended to purchase the RAM directly from Best Buy -- specifically, the CORSAIR Vengeance 16 GB DDR5-5600 SO-DIMM -- and have it installed onsite by Geek Squad. However, after driving approximately 12 miles, I spoke with a young blond man at the Geek Squad counter around 6:50 PM. He informed me the installation would cost $139.99because a "diagnostic" was required. I refused, as this is not what I was quoted or what is listed online. The laptop is brand new -- I've had it for less than 12 hours -- and it functions perfectly. There is no justification for a diagnostic fee on a new, fully operational system that only requires a basic RAM installation. After leaving the store, I spent an additional 45 minutes on the phone with Geek Squad support, but no one could resolve the issue or explain the pricing discrepancy. This experience was frustrating, time-consuming, and reflects a lack of transparency at both the store and customer service level. I am requesting that Best Buy: Honor the quoted $39.99 installation rate for the RAM upgrade at this location. Clarify and correct any misleading pricing practices that require unnecessary "diagnostic" charges for simple installations. Provide a written confirmation within three (3) business days explaining how this issue will be resolved

Scott is a Genius!! In February 2025 my old laptop was about to die and I got a new laptop and…read moreattempted to transition files to the new laptop. Nothing worked!! I was frustrated beyond belief. I contacted Scott and entrusted both computers to him and short time later the transition was complete and I felt great!!! Recently my computer was infected with a Ransom Ware Virus. I contacted Scott and he let me know that the end of the world was not at hand -- he could fix it!! And he DID!!! In both cases Scott's Knowlege, Professionalism, and Care for his clients showed. I am a very happy client!! Mike Taylor Flagstaff

Rapid, expert personal service, done for a very reasonable price. I would recommend Scott highly.read more

Service was exceptional! He identified the problems with my speakers, recording interface, and…read morecomputer and had called me back in about an hour! Then the price was reasonable and the work got done in a timely fashion just as promised. My setup has never sounded so good. Highly recommend!

From the owner: Technology service and repairs. Laptops…read moreiPhone, iPad and iPod repair Virus and Malware removal/clean-up LCD and Plasma TV repair

10 Stars if I could give them ~ Excellent and efficient service from the BEST computer technician…read morein Sedona & all of the Verde Valley! Alun Wile is my 'go-to' person for anything computer related, as I completely trust his expertise. My PC was recently hacked and over $2k scammed through PayPal and Amazon via remote connections. Alun cleared off the malicious programs and helped me destress about my computer's vulnerability. 100% recommended ~Thank you, Alun at PC & Mac Fixers! https://www.facebook.com/pcmacfixers https://www.thepcfixers.com/

Very rude man. He could not fix my computer and insulted me as I was walking out. I do not…read morerecommend.