We purchased a dishwasher from Metro. I was really impressed with Jamie and Chris from Apex Custom…read moreInstal for their expediency and professionalism in getting it installed.

Sally business manager - I wanted to respond to your worthless and lack of knowledge to my…read morecomplaint. This washer and dryer does not work if I hold the buttons or touch them. If you are the "business manager" no wonder Cody and Clayton lack customer service. A 50% restocking fee is as ridiculous as your reply. Yes, we have spent thousands of dollars there and will not spend one penny more. Changing management there has destroyed what used to be a good place to shop. Do not go there! Do not trust them! Clayton, salesman, knew these machines had these issues and did not disclose to us. Just got his commission and he, Cody and sally say screw you!

I had the pleasure of doing business with Jerry and his son got my appliances delivered the same…read moreday! Hard to find good private owned handyman type folks these days and these people are the real deal!!!! I recommend them for your appliance needs!!! Signed, a satisfied customer name Kim!!! God Bless!!! :)

I've traded with them for more than 15 years and have no complaints. Experienced and courteous…read more They are a quality group with great applicances and fair prices. Best in Tulsa.

I went inside suspicious about why stuff was so cheap. I asked the manager about their business…read moremodel and how they made money. It made sense. They weren't annoying about sales. I got a great deal on a tv that worked perfect. In and out in less than 20 minutes. I'll be back

My mom's TV had lines in it after two weeks and these guys replaced it, gave another thirty day…read morewarranty, let us buy a two year on the replacement, all with no hassle even though the issue wouldn't reproduce after we brought it in. Every time we've come in they're patient, super polite, and demonstrate strong moral value- highly recommend! Also, they were very kind to my little boy who was welcomed despite all his shouting

We've been purchasing appliances from this joint since it was the Maytag store. We always come here…read morefirst then shop around for comparison prices and such like. Only one or two times, over the years, have we not come back and purchased the appliance from this place. Our induction cooktop still works after 10 years and this place had the best deal for the exact cooktop we wanted. The cooktop had faulty wiring when installed and Appliance Solutions helped us work with the manufacturer to get a replacement, free of charge. Washers and dryers have all been great and Appliance Solutions has had the best prices on those over the years as well. Installations have been easy and done well. Carting off old appliances has also been an easy task when using Appliance Solutions. Our absolutely awful Frigidaire Gallery appliances, purchased at a competitor, we are still salty about. But that is our absolutely sh*t "contractor's" doing. He is the worst but Appliance Solutions is the best!

I have purchased two appliances from Appliance Solutions. A front load washer in 2020 and a front…read moreload dryer in 2023. The sales folks are always extremely helpful and easy to deal with. I have needed 2 service calls for a leaky washer, both under warranty so they didn't cost me anything. The first service guy came out and didn't really inspect the washer or run it. He just said there was dog hair on the seal that I needed to keep cleaned off. Granted there were about 20 dog hairs on the seal, which I thought was ridiculous if that kept the seal from functioning on a $900 washer. But I took his word for it and cleaned the seal thoroughly after every load. Didn't help. About a year later I had enough of the leaking and called out another service guy, Matt. Matt went through the effort of running a cycle to watch what was happening and immediately discovered two major tears in the seal, a much more reasonable explanation! He fixed that after the part came in and I have had no problems since. Thanks Matt! From a delivery/install stand point, the first delivery (a front load washer) was by Jose. He had a bit of an attitude because he wasn't expecting to have to place the washer on pedestals, but after I showed him the work order, where this request was clearly written out at time of sale, he calmed down a bit and did a nice job of installing. It would have been nice if he had read the delivery orders ahead of time and refrained from giving a customer attitude. The second installation (front load dryer) was this year, by Jay, who did a wonderful job with communication, installation, and delivery. Overall, I'd give 5 stars for sales, 5 stars for Matt in service and Jay in delivery, and 4 stars for the first service guy (for a bit of laziness in not really assessing the leak) and 4 stars for Jose due to some unnecessary attitude. I wish there were a 4.5 star rating on Yelp but there isn't. I rounded up to a 5, because my overall experience was better than 4. I will definitely use Appliance Solutions again as the two negative issues I had are easily corrected with a little bit of coaching to specific staff members for professionalism.

Bought a new Monogram Refrigerator. 2 Service Repairman…read morecompanies came out 5 times while in warranty & the freezer still does not work.

Appliance Sale Was Easy, Everything After Was a Nightmare…read more My 78-year-old mother spent over $10,000 on a washer, dryer, refrigerator, oven, cooktop, and microwave from this store. Unfortunately, the experience after the sale was extremely disappointing and stressful. She lives outside the city limits and uses propane, not natural gas. The salesperson told her that all gas appliances come set up for natural gas and that she would simply need to hire a plumber to change the orifice for propane. That sounded straightforward--until it wasn't. On the first delivery day, only the washer and dryer arrived. The delivery crew shoved the appliances through the doorway, nearly damaging the door trim, dropped the washer, dryer, and pedestals in the laundry room, and left. This was shocking considering she paid over $400 for assembly and setup. My granddaughter and I managed to place the dryer on its pedestal, but the washer was so heavy we couldn't move it. We then began calling plumbers--every single one told us they do not change appliance orifices. HVAC companies told us the same thing. With the 14-day return window closing, on day 13 we finally found an appliance repair technician willing to do the work. Coincidentally, he said he performs this service for this store all the time, which makes it even more frustrating that no one at the store could provide a referral or guidance. To make matters worse, during installation we learned that the cooktop was also gas and also required an orifice change, something that was never clearly explained at the time of sale. The technician had to return a second day with metric tools and a helper to finish everything--including lifting the washer onto the pedestal. The final bill? $950 for two visits. My mother paid it because she had no choice--she needed functioning appliances. We went back to the store and spoke with the manager to express how unacceptable this experience was. Selling a 78-year-old customer appliances she could not use, providing no assistance, no referrals, and no clear explanation is terrible customer service. The only credit she received was for the installation. The salesperson seemed focused on commission, not the customer. Buying appliances here was easy. Getting them installed and usable was unnecessarily stressful and expensive. I would strongly caution anyone--especially elderly customers or those with propane--to ask very detailed questions and not expect help once the sale is complete.

We've shopped at all four stores looking for a special colored couch. Low a behold we found one…read more The sales people for extremely out of there way to serve us. They carry all prices and variety of products. We originally had ordered a couch that 6 weeks to receive! It was delivered and for two weeks we didn't like it. It was not the exact color we had ordered. Management was very helpful in helping us with exchanging it for another couch and love seat. We have visited all four of Neal's sales location. Everyone we dealt with were as professional as they come. That being said we visited the Sapulpa store again this week. We bought 6 chairs to go with our existing table. We have nothing to say about Neal's stores but Thank You!

From the owner: Discover the perfect blend of comfort and style at Neal's Homestore. We take pride in curating a…read morediverse range of top-quality appliances, mattresses, electronics, and furniture to elevate your living space. Explore our premium collection and find everything you need to transform your home into a haven of relaxation and functionality. From state-of-the-art electronics to cozy bedding and stylish furniture, we have it all. Step into our appliance, furniture, mattress, and electronics store today and let our expert team assist you in creating the home you've always envisioned. Build a home that meets your every need and elevates your daily routine at Neal's.

I have had good luck with Hahn in the past BUT, I purchased a dishwasher & less than a month & a…read morehalf the welds broke on the upper dish rack where you place the dishes. After calling Hahn to see what could be done there is a 30 day warranty that I am just 2 weeks out of now I need to call the manufacturer to have a guy come out and evaluate. Seems like there should be a better way for such an obvious manufacturer defect.

I took my broken carpet shampoo machine to be checked out. They were very efficient. When I went to…read morepick it up they told me what the problems were but that they couldn't fix it because they couldn't get parts. The surprising thing was that there wasn't any charge. I didn't think anyone did that any more!!! Plus they were absolutely the nicest people. I would definitely recommend them!

Quick affordable service. Fixed my problem while I waited. I needed a new belt & new filters for…read moreold upright sweeper. He took care of it, loaded my sweeper in my care and I was ready to go.