J&A Automotive is the absolute best body shop around for many reasons . First, both Eric and Joe are beyond helpful. When you bring your car in to be repaired you are overwhelmed dealing with insurance , getting an appraisal and arranging a rental car. Joe abd Eric take care of EVERYTHING! You call them , explain what happened and they take care of arranging a rental car so it's at the shop when you drop your car off. The whole time they are repairing your vehicle you never have to deal with insurance. They are the go between between you and your insurance company. 2) you receive weekly calls updating you on the status of your vehicle. If there is an insurance matter like the insurance company is holding up the process you never know because Eric and Joe handle every matter. 3)There work is impeccable !!!! Your car is returned to you better than when it was brought in. They clean the car inside and out leaving no trace of body shop . When they work on your vehicle they inspect every inch . To them your car and it's appearance is their business card. So they make sure your care looks amazing. . I have to honestly say there is no other place you should take your vehicle if you are in need of auto body repair. If you want impeccable craftsmanship, outstanding customer service , dedicated hard working trusting professionals who always put the customer first then J & A is your only options. Joe and Eric make every customer feel welcomed , and valued. You don't deal with insurance companies, they take on that daunting task . J&A always puts the customer first . There is no other choice . Always choice J & A . Thank you Joe and Eric for helping me read more

I had such a great experience with J&A Auto Works after bringing my car in from an accident. From the beginning, they made the whole process so much less stressful. The receptionist was wonderful and handled so many of the frustrating parts that come with an accident, including the insurance back and forth and rental car issues. That alone made a huge difference. What really stood out to me was that they fought with the insurance company to make sure my car was repaired correctly. They could have easily taken the shortcut, done the bare minimum, and I probably would not have known until I had a bigger issue later on. Instead, they made sure everything was done the right way. My car ended up needing a new door because simply replacing the side mirror would not have lined up properly and could have caused problems like rust down the road. They made sure the repair was done the way it should be, and when I got my car back, it looked brand new again. They also buffed out the whole car and cleaned the inside so well. With two kids, that is basically a miracle. My car has never looked that clean. I really appreciate their knowledge, honesty, and attention to detail. I would absolutely recommend J&A Auto Works to anyone who wants their car repaired the right way. read more

Thank you YELP for giving me the chance to give a business like J and A Auto, the recognition and credibility they deserve. Before my recent repair of last week, there were 2 other times with people scratching and denting my prior vehicles with their carelessness and my experience with J and A Auto was then above and beyond. As a woman who relies on her vehicle for work and family, Eric and Joe took the time to explain the process of dealing with the insurance company and how my vehicle would be repaired. They fought with my insurance company since the original appraisal from my insurance was lower than the one they got when my car was in their shop. It appeared my vehicle had more damage then once though of my first appraisal. I was elated and relieved to know what they fought for me with my insurance company what was truly due after my accident. Isn't this why we have and pay for insurance? I got my car back in short time and made this awful experience very painless. Dealing with true professionals like Eric and Joe, I feel the need to let everyone know that I highly recommend their expertise and if anyone has an accident or needs some auto body repair done, these guys are the ones to go to. Sincerely, Sharon D. read more

J & A Auto Body is an excellent repair shop. Its two owners, Eric and Joe, are the best mechanics that I have known. They and their staffs are polite. As of 2019 I have known them for more than 15 years. When I have a need to get the car repairs, they are the mechanics that I go to. Joe would do his best to repair your car the best possible. Eric would do his best to advocate for your interest if the car insurance company would have to approve the repairs. They both would work for the customer's benefit when his or her car is in their shop to be repaired. I myself happened to know they would ethically repair their customer's car when I walked by their shop in Malden 15 years ago. I was absolutely surprised when I found one of their customers' cars was properly applied the anti-rust paint behind the front bumper. The front bumper would easily cover up whatever painting to be ignored inside. However, they did their job properly to provide a qualified service. That said enough. Ever since J & A Auto Body has been the only shop that I trust for my car repairs. The shop moved from Malden to Wakefield, but I have still followed for my car repairs. Thank you very much for your work. read more

Taking my car to Eric after my first car accident was the best decision I could have made - I'm someone who is beyond picky about where my car goes when it has to have an oil change, let alone body work. I could not be more satisfied with the work he and Joe have done. After having the appraiser come out a lot later to look at the car than I would have hoped, Eric fought tooth and nail to get the insurance company to get their asses in gear - he even went as far as to get the manager of my insurance company involved and everything was resolved quickly. He was able to give me a rental vehicle, amazing customer service, and updates on every move he and Joe had made with my car. He went above and beyond by buffing out the scratches all around my car, detailing the entire inside interior, and even shining up the Chevy symbols! I missed my car, but when I got her back it was like she was brand new again. So I just want to give Eric and his team the biggest thank you for everything he did - this man made something I thought was going to be a nightmare into a dream. I could not recommend a better place to go to than J&A Auto Body. read more

J and A Auto Body are AMAZING! I recently had my first experience going there and I honestly can say I won't be going anywhere else in the future. My car was involved in a hit and run and my right fender was smashed in. I reached out on a Friday and even though they were insanely busy Eric had me come by the same day to make sure my car was safe for me to be driving, after I expressed concerns that the fender was hitting the tire. On the spot he had one of the gentlemen working there bang out the dent to prevent further damage to the tire until it was properly repaired. I dropped my car off on a Monday morning and had it by Thursday. He updated me every step of the way. I was given different options along with his professional advice on repairs and painting matters seeing as I was paying out of pocket for the repairs. My car is in WAY better condition than it was when I dropped it off. It was washed and tidy when I picked it up. I can't stress enough how friendly and professional everyone there was. The customer service is spectacular. HIGHLY RECOMMEND!!! read more

I personally myself recommend J&A auto body to anyone on the Northshore area, cracked up my new 2016 accord sport with 7k miles brought my car in and the owner Eric Capolupo who I met personally and spoke to in person about the damages and what it would take to get my car looking new again.. Eric had my car right in and out and fixed in short time before the estimated pick up date and my car looks like it just rolled off the show room floor "again" Eric was very profession about it all and took very great care of my car still had my change in the cup holders all my papers were organized as it was when I brought it in no sign that it was ever in a body shop when I picked my car up, clean and the work he performed was amazingly done. Hopefully I won't have to bring it back for more body work but if it has to go anywhere for a scratch, buff or even a tiny paint chip on the front from highway debris it would go straight to J&A auto body to Eric Capolupo. Thank you again for the excellent care and performances done to my new car! read more

I've recently got my car fixed through J&A Auto Body in Wakefield and I couldn't be more pleased. From the second I stepped into the shop, Eric and Joe greeted me right away and I was very stressed since my new car I just bought, had just been hit. They immediately calmed me down and talked me through the process. Step by step. I was having an issue with the other drivers insurance and luckily, Eric called them up and handled it right away. The other driver paid for the damage and for my rental. If it wasn't for then helping through the process, I would've been lost. They're not just a body shop, they genuinely care about their customers. Not to mention my car is immaculate. It came out just as beautiful as when I bought it off the lot. I recommend you bring your car to them. They'll help you every step of the way. They will make you feel right at home. Their customer service goes above and beyond. Not to mention the fact they do amazing and beyond detailed work on any car they work on. Definitely won't be disappointed! read more

I recently took my vehicle and work with Eric. He knows customer service! He provided me with a personal, professional and honest assessment of my car. I have a very busy work schedule and travel a great deal for my job. He met with me on a Saturday morning at his home to provide me with an initial car assessment. I appreciated his flexibility and willingness to meet me on a weekend! He maintained contact with me throughout the process of doing the work made recommendations on care of my vehicle to maintain the body work provided. Finally, honesty! I wanted an assessment of my vehicle before submitting a claim to my insurance. I wanted to see if that would be a cheaper and he confirmed that it would be best to go without putting a claim. As someone who really doesn't know anything of these types of services, its nice to know you can trust people to give you an honest word. Thank you for good work and great customer service! read more

This is by far the best Autobody shop to have your vehicles repaired. Eric and Joe were professional and honest from drop off to pick up. My son was in an accident and his car was a newer model Nissan and in mint condition. After Eric and Joe had taken apart the car they discovered more damage and notified the insurance co. The insurance co sent out an appraiser and they discovered more damage as well and were going to pay the Autobody shop to repair. Problem was the insurance company wanted to pay the shop to get replacement parts from a secondary market which this Autobody would not agree to. They went as far as going to the regional manager to fight for there customers rights and get nissan factory parts not second market parts. They kept there promise on a quality finish. Car looks better now than it did when it went in for repair. I recommend J&A Autobody to anyone. Great work. Great people read more

BEST BODY SHOP EVER!!! Customer service AND result wise. My car got hit a few months ago and my insurance company was not helpful in any way shape or form, however- Eric went above and beyond in every way possible. From reaching out every day to give me updates to battling my insurance company to make sure I got treated as fairly as possible. It's hard to find good service and someone who actually cares not only about getting the repair done, but cares about doing it the right way that benefits everyone involved in a timely manner. I couldn't have asked for better service or results. Not only did they fix the damage, they also detailed the whole interior and exterior, buffed the WHOLE car eliminating any little scratches. My car looks better than it did when I drove it off the lot. You will never find service like this at any other body shop. Once you go here you'll NEVER go anywhere else. read more

I've been doing business with Joe and Eric for years. The number one trait that they have always stuck with, is quality. It may take an extra time for you to get your vehicle back, but know ahead of time that it's going to be so worth it when you see the finished product. I just got my 2010 Dodge Journey back and not only was the visible damage repaired excellently, but when I picked the vehicle up, Joe showed me The front reinforcement bar that goes behind the bumper cover. It was bent so badly from a previous accident before I owned it, that if I ever been in a head on collision that reinforcement bar would've failed to protect myself and my family. That's the other thing about J&A AutoBody. When you bring your damaged vehicle to them for repair, it's like you're leaving it with family and they will treat you like family read more

Every one at J & A will go the extra mile (or ten) for their customers. I had work done on my Subaru after I was rear ended. Now the car looks just as good as it did when it left the dealer. My main contact was Eric and he did extra work by dealing with the 2 insurance companys one for the accident itself and the other for rental (something he did not have to do). He was also able to work with me to save money so I could get some extras fixed on the car while it was in the body shop. Eric and Joe are very passionate when it comes to their customers and will do what is write for them. What you get when its done is the best body work in the state and the feeling you have a new friends. I would definitely recommend J & A Auto Body in Wakefield to any one to get their car fix the correct way. read more

I just picked up my wife's Nissan from J+A .It had been hit in the rear. I worked with Eric on this and he couldn't have been more helpful and professional .The repair was done in such a way that you would never guess that it had been hit. I guess this is what one should expect,however what Eric and J+A do for you is above and beyond expectations.When you get your car back it is for want of a better description.."detailed". The Nissan looks like it just came off the showroom floor. This is my second experience with J+A. They also took care of my Lincoln in the same fashion.Though I'm not anxious to visit "body shops" for my damaged vehicles. I will not even entertain going any where else but J+A for any future work. You guys give "Body Shops" a good name. ..Thank you!....Tony S read more

J&A auto body is a great establishment if one's want to have their vehicle repair properly. Two months ago, I brought my 2015 Pilot to them after it was involved in a fender bender. Eric kept me informed on every steps of the repairs and he even dealt with the insurance company on getting the recommended repair parts for the Pilot. Eric and Joe went above and beyond with everything which needed to be done. I was very pleased and satisfied after taking possession of my vehicle. The J&A auto body crew did an excellent job in bringing my Pilot to a showcase status. I am very grateful. Going forward, I will be referring all my friends and acquaintances in need to J&A Auto Body, located in Wakefield, the best auto body in Massachusetts, in my book. Thank you guys. read more

I can't say enough about J&A! They are absolutely amazing. To say they went above and beyond is an understatement. My car has never looked so good - I'm serious! My husband keeps staring at my car in amazement. Even my teenager thought it looked awesome (and it's an '03 Outback Wagon!) My car was fixed in a timely manner and you would never know it was in an accident. I highly, highly recommend J&A. They are such a great company to work with. Joe and Eric are the nicest guys! Their works speaks for itself, and they make sure your car looks like it just came out of the showroom (that is not an exaggeration). They take so much pride in their work and are so great to work with. Going to take my husband's car there too! Check them out - you will be so happy you did! read more

I am so pleased with the personal attention Eric gave me when giving the estimate for my auto repair. You can tell from the beginning that he cares for each customer and aims to please them. He explained in full what needed to be done on the bumper and side panel of door. His estimate was very reasonable. When his sub worker ended up charging him more than the original estimate, Eric did not charge me the additional fee. I was willing to pay more but he insisted to stay with the 1st quote! The car came out absolutely beautiful, like brand new. I will always go to him for any future repairs! He takes such pride in his work. All of his staff were very friendly and hard working, as well. Thank you! Michelle D. read more

The owners and staff here go above and beyond all other body shops that I've been to. In the 2 times I've used them in recent months (unfortunate accidents), they fought with insurance claims inspectors who had low-balled my repair costs. J&A was successful in getting all the parts and labor my car needed, paid for by the insurance company. They are like family, i was kept informed of the schedule and progress. When they found out my car wasn't driveable, I was moved up in the schedule so that I could minimize my rental. I hope to not have another need for an auto body shop, but if I do I am coming back here. They are honest, talented, and highly professional. read more

As a repeat customer with my Lincoln MKZ, Eric and his staff have once again exceeded my expectations. Eric and his staff have such a high level of quality which results in my car looking as if it just rolled off the assembly line. What I appreciate most about getting my car repaired here is the transparency Eric provides; whether it's about navigating the nebulous insurance process, or explaining the damage and how he plans to repair it. Furthermore, as someone who does not know much about cars, I appreciate the time Eric takes to provide advice for future reference about the car repair lifecycle and how to advocate for myself. Here, you're treated like family. read more