My truck had all sorts of codes and issues by the time it limped into Brakes Plus. Jared took the…read moretime to hear about all the systems and issues I've been experiencing. He updated me frequently and went above and beyond what I was anticipating. Hit a little snag after I picked it up and they looked into it and fixed it without hassle. I later found out Jared is the GM. Easily the best and most honest ran shop I've been to.

really great customer service. they were really friendly. Both Zeke and Jay were very helpful and I…read moredidn't feel like they were pushing me for things I didn't need.

Went in and agreed to the oil change special. The ad on the desk said 74 for up to 5 quarts. He…read morethen told me he had a 30 off coupon to bring the price down. I agreed and they did the oil change. Once done he brought up the bill and it was 110. I reminded him of the coupon and the price on there own ad and he said well you needed 2 quarts extra oil. No matter what I said he kept adding up 7 quarts of oil to be 140 and then took off 30. Never made sense. I called the corporate office in Tucson twice and they never returned the call. I guess stealing from customers is fine with the corporate office. I won't be back to Brake Masters again and I am also going to file a BBB complaint. Terrible company.

I initially came by to address my check engine light but I had also been dealing with a broken for…read morealmost a year now. Since I have a baby on the way and I'm new to the Arizona heat, I knew I would need to get that fixed by any means. Being pregnant, I'm not working right now, I'm on a fixed income so I was really banking on the fact that brake masters offer payment plans! I didn't get approved for any of the plans unfortunately but thankfully the staff are amazing at what they do because they were able to identify that the issue with the engine related to the AC issue so it was a 2 in 1 fix! I spent money at other shops replacing AC parts and not one shop caught that diagnosis. Basically, they fixed my both problems for no additional charge and I'm so grateful. They will also be doing a free follow up the week after to make sure everything is working accordingly. Definitely world class service and brake masters has my business . Manager Casey worked on my car personally and Eduardo patiently walked me through the financing options. Highly recommend!

The Auto parts store crew did me a solid! I had gotten my oil changed else where and my car was…read morerunning on empty, the engine was covered in oil, due to poor installation of an oil filter. I Went to the auto service section, and the guys were really friendly and they talked to me like an actual human; they understood my concerns and related to me. Afterwards they worked on my car quickly and went above and beyond what was asked, they cleaned the oil that had leaked all over the engine and floor, and gave me a filter and oil change in no time! These guys were an absolute blast to be around. This walmart center is blessed to have such a crew!

Steve is the worst manager so disrespectful and rude , I went it for a oil change and they didn't…read moreput enough oil my truck started to overheat because they didn't put enough oil I was stuck on the side of the road and he is telling me I don't know nothing about cars and that not why my truck is overheating he said it's because of my coolant your car shouldn't overheat because of oil so I put more oil in it and it,s not overheating, he shouldn't work with cars if he doesn't know how too

Danny the owner is a stand up guy!…read more He has helped me get my 98 Nissan frontier to keep me going - it's a great lil truck and ol' Bessie needed some help His crew got her back on the road and I am very grateful Danny cares about his customers and works with them Thanks Laura and Daryl

Amazing Service! Quality and Value and above all customer satisfaction. Had my brakes inspected and…read morefixed right away by a very experienced staff.

About a week ago i heard a sound coming from the AC blower fan when ever I turned the AC on. I had…read morea strong feeling that something was in the fan. I just wanted an honest mechanic to tell me truth and not lie and say that the fan broken. what can I say, They were honest and told me that they was pin needles in the blower fan and cleaned it and now no noise. I also mention that the power port where you plug stuff into to charge in your car had stopped working a month ago and they took a look at it and fixed it. it was just missing a fuse. Thank you Firestone for being honest.

This firestone charged me $2300 and failed to fix my vehicle. Brough it back to them, and they said…read moreI would have to bring my vehicle to a dealership. Refused to give me a refund. Emailed the corporate office. Was told Id get a phone call multiple times and never recieved one. Brought my vehicle to another mechanic for the same issue, and the mechanic was able to diagnose and fix vehicle in under an hour. I will never go to a firestone ever again. terrible mechanics, and customer service.

I have a 2011 Camaro and one headlights stopped working. GM no longer makes that part. My friend…read morefigured out what I needed and purchased the 2011 part from eBay. He didn't want to install it because to do that the front bumper must be removed and without experience doing that on a Camaro he advised me to call a pro, but call a mobile mechanic. A lot of shops won't install something they didn't obtain and a mobile mechanic would be more reasonable. I called Raal's and was quoted a very reasonable price. Jerry came, removed the bumper, installed the part, and I had a working headlight in no time. I found Jerry to be reliable, trustworthy and professional. I won't be bringing my car to a shop anymore. Soon I am due for an oil change and the convenience of having a professional come to my home is fantastic. I will be scheduling an appointment with Raal's.

He always shows up on time and starts doing the work I asked him to do. He's a great mechanicread more

I recently moved from New Jersey to Arizona and a couple of moths ago and my Mercedes E300 replace…read morebrake pad indicated came on a couple of days ago.This was the first time that I noticed this indicator and I didn't want to continue driving around with this going on. Since I'm new to the area I wasn't sure where to bring my car for service. I didn't want to get "screwed". I did my research and saw that Ultimate European Repair received numerous positive reviews and I took it upon faith and decided to bring my car there. I was pleasantly surprised by how professional everyone was. I was greeted by Tatiana who was very pleasant and kept me updated as to what was being done and I felt confident that I wouldn't get "screwed". I decided to let them do the work and they stated that I could pick the car up later but I decided because of traffic during the pickup time that I would get it the following day. The next day they provided me with a Lyft to pick up my car. When I arrived Andrew and Tatiana greeted me and showed me the documentation of everything that was done. I felt that the service cost was fair and I feel confident about coming here again in the future.

I absolutely love this place! I own a Mercedes and for the last 4 years, I have been taking my…read morecar here for routine maintenance. I have always found them to be incredibly honest and the work they do is top notch! Prices are incredibly reasonable compared to dealership Tatianna and Xander couldn't have been more accommodating when I dropped off my vehicle for service.

My husband drops off his car at this Ford Jones on Miller and Yuma... where the car was bought in…read more2019... brand new after a new fuel pump was put in and 1 week ago today.. no one in the office knew what to do, even to tell him that his car was ready 2 days before.. Alan in service who claimed that our car was ready and washed.. ?? I took it there with a preteen detail work.. Alan said it had been washed.. NOPE, I got it back dirty as shit! Seriously do you lie to all your customers to get business.. Please start with the little Latina loca who has nothing to do but flirt with service men, standing in the service department looking at photos while on the job... watch the cameras on 6/5/24... Customer service is your business.. The People in the West Valley, we're your business... Don't lie to your customers!! WE KNOW!!!

They are okay, seem honest, fast, they do good work. I have not have any significant problems with…read moretheir mechanic's work.