Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

As a follow-up to a review I posted not long ago, I returned here with another of my vehicles…read more.. The front suspension of my old Sonata had been making a variety of noises for a while; I took it to this Brakes Plus (Indian School and Jackrabbit) to have it checked out. They determined the problems were control arms and ball joints. They expeditiously repaired these, and so now -- no more squeaky front end noises! Yes! Silence is golden, right? I've been patronizing Brakes Plus and this particular location for a number of years because (1) the parts and labor charges are always reasonable (2) they apprise me of other issues I need to be aware of without any pushy up-sale techniques, and (3) everyone I've encountered at this business falls in the category of "good people". Specific kudos going from me to Rose and David, who always take good care of me in ways like offering coupon discounts without my even asking and ensuring warranties on parts are honored -- again without my asking. Always pleasant and considerate, these two. So, bottom line don't hesitate to take your vehicle to these folks to have issues diagnosed and repaired. They work on a lot more stuff than just brakes, so give them a call to see if they handle whatever repair you're looking for. My last review I remarked I'd give them a 5 star review if the rate on oil changes were more competitive, and I found that their rates are actually quite competitive, especially when you use the coupon discount you can find by going to their website. No complaints here!

DO NOT GO TO BRAKES PLUS:…read more My daughter recently had her tires rotated at your Buckeye Arizona location. The service technician rotated the larger tires to the front and smaller tires to the rear incorrectly. This mistake caused the shocks and struts to blow out costing me $1300 in repairs and irreversible damage to the tires that need to be replaced. I spoke with the region manager John Louis and he said it would take about 2 weeks to retrieve and review the video and get back to me. That took a month. After continued follow up, we finally talked and they admitted the tech made a mistake. He said he would get back to me in a few days to discuss a resolution... That was 3 weeks ago. I've called and texted John multiple times but no response. He's ghosted me!!! Bottom line, if you can't do a tire rotation correctly, something tech's learn on day 1 of mechanic school, I wonder what can you actually do that I could trust would be done correctly. If ghosting a customer is there way of doing business, it clearly shows how they feel about you as a customer. Completely unprofessional on both fronts. I won't be going back and I suggest you go somewhere else too... I'll be taking them to small claims court and I'll be asking for more than the $1300 now.

Have used Hamilton numerous times for my old diesel. Skilled mechanics that do quality workread more

We love Hamilton's Auto and Diesel - we have been there twice and both times Matt has been…read moreincredible. He is knowledgeable and knows what he is doing. I just wish he were closer to us in California! Thank you for all your help with getting my husband back on the road and home! Sandy C.

AAA provides a multitude of excellent services. Their DMV assistance is an absolute must if you…read moreneed to transfer the title to your vehicle, the Emergency Towing Service via the AAA App is fabulous, and you could not find a nicer bunch of guys than those in the AAA Auto Repair Center in Goodyear, AZ. They're friendly, accommodating and communicate promptly. Scheduling an appointment is easy and hassle-free. It's a true joy dealing with them. This is undoubtedly a First Class operation. However, while this branch is fine for basic services like oil changes, tire rotations, and the like, I'm hesitant to recommend them for any complicated automotive repairs or diagnostics. I took my Jeep there for a persistent issue, and after four visits and significant expense, the problem remained unsolved. They have a tendency to throw parts at problems rather than accurately diagnose the source of an issue, despite charging high market diagnostic fees. One of my repairs was left unfinished and the vehicle had to be returned for the job to be completed. They comped me a free oil change and OEM gas cap after the mishap, but considering I'd spent nearly $4,000 in only a few months, it seemed appropriate. One more positive note. While it's not uncommon to be required to leave your vehicle for a week or more at some shops, AAA gets you in and out faster than any shop I've used in recent memory. When you're dealing with an Every Day Vehicle, alacrity is worth a great deal.

I was surprised that I was able to book an appointment on Saturday for Saturday. The crew ensured…read moremy alignment was completed correctly double checking it after the road test. Dennis kept me informed while handling walk in customers and the never ending phone calls!

Great experience this is our new shop! Nice service with kind and courteous staff. Notified me of…read moreupcoming repairs so I can plan for next visit.

My first visit here was great. They replaced my engine thermostat sensor. Paid around $700 for the…read moresensor and another piece, that was in January. Repair worked great and it was easy, I even financed a portion of the bill with easy pay. HOWEVER, just when I thought I had found a company that was easy and trustworthy that quickly changed. In March I had to return...our vehicle started to die off when we would add gas or cold start. So we decided to bring it back after our initial visit. The service advisor Jay was polite, responsive and friendly. After the next few hours I got the call that it was a code P2188 - EVAP purge valve and it needed to be replaced because it no longer functioned and was stuck in place. They also told us we needed an oil change based on the sticker in the car even though it was old. We had an oil change not even more than two/three months prior but they even took a photo of the sticker and sent it to me. They were sure to mention that this was all they found but it may not fix the problem. We ended up doing this, $800 later and still not fixed. This did not work. The very next morning we brought it back. They proceeded to check their work on the new part and then tried to recreate the problem for a new diagnosis. Then we get the call, it's the fuel pump and the oil. They wanted $800 for the fuel pump and around $200 for the premium oil change both were recommended. There was other fees of course but they deactivate the quotes after your service so you can't see them. I was not happy that I had to spend more money after the first time, BUT now I just felt they were pulling my chain. I was asking so many questions and they changed their story, called me multiple times asking about the same things I explained. It just felt scammy. The industry has a pretty bad rap for being a scam and overly aggressive pricing and sales and this is what I experienced. Needless to say after paying the $200 inspection fee and the $800 valve, I didn't trust them to do the end job. I bought the fuel pump for $200 at autozone and fixed it myself, and it worked. I will NEVER use Christian Brothers again. Also, if you are the owner/manager, please don't comment on this post the same copy/paste response you do to everyone else. Also, your technicians also left my car lights on!

I went in with a check engine light, they found a $5,000 issue. Turns out my gas cap just wasn't…read morescrewed on right. I went to auto zone and they ran the code and I was just being ripped off for anything else they could find.

Guy on the phone is extremely rude and unhelpful. They charged us $500 for a battery, when autozone…read morea mile down the street on my charges $270 for the exact same battery. They've left the valve open on my breaks, making my car undriveable. We kept going back because they're close and kept offering us money off. We're done. Don't waste your time!

Catastrophic breakdown of my 2018 Dodge Ram required a tow truck. An online search led me to S&K…read moreTransmission & Diesel Repair. Thank God! This team of professionals diagnosed the issues, reviewed the maintenance records and fought for me with the extended warranty company. Outstanding results. Special thanks to Chris, David and the technicians directly involved! This business rocks!

We took our Tiffin allegro red, and while we were in town for some service lights that had come on…read more It turns out we truly did need more service than we planned, and it was a bit more expensive than we planned. However, they were very fair and did a great job! We had some circumstances where we needed the motorhome done in one day. And they were able to do that! Very nice to work with.

The people who work here are friendly, very knowledgeable and they employ extremely good mechanics,…read more(rarity these days). If you're picky.. Pick this shop

I took my classic 4Runner into Shadow Mountain to replace a leaky cv boot amongst other work…read more Graham communicated the work needed clearly, and the repairs went well, and right in the range of what a repair job like that ought to cost. It's great to have an honest, straightforward repair shop in the area.

Cater was prompt and performed service as he said he would. No smoke and mirrors. Found the problem…read moreand fixed it right away. Very convenient. Him and his guy were both very friendly and courteous. I plan on using him again in the near future. A must have in the Rolodex. Thank you guys.

They did not properly put my daughters jeep back together and had it fell apart on the freeway the…read moreway it did pulling into a QT parking lot it could have killed her and others.