Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

As a follow-up to a review I posted not long ago, I returned here with another of my vehicles…read more.. The front suspension of my old Sonata had been making a variety of noises for a while; I took it to this Brakes Plus (Indian School and Jackrabbit) to have it checked out. They determined the problems were control arms and ball joints. They expeditiously repaired these, and so now -- no more squeaky front end noises! Yes! Silence is golden, right? I've been patronizing Brakes Plus and this particular location for a number of years because (1) the parts and labor charges are always reasonable (2) they apprise me of other issues I need to be aware of without any pushy up-sale techniques, and (3) everyone I've encountered at this business falls in the category of "good people". Specific kudos going from me to Rose and David, who always take good care of me in ways like offering coupon discounts without my even asking and ensuring warranties on parts are honored -- again without my asking. Always pleasant and considerate, these two. So, bottom line don't hesitate to take your vehicle to these folks to have issues diagnosed and repaired. They work on a lot more stuff than just brakes, so give them a call to see if they handle whatever repair you're looking for. My last review I remarked I'd give them a 5 star review if the rate on oil changes were more competitive, and I found that their rates are actually quite competitive, especially when you use the coupon discount you can find by going to their website. No complaints here!

Rosa and James are the best! Don't go anywhere else. If you want great service and a great…read moreatmosphere this place is the place to go!

Have used Hamilton numerous times for my old diesel. Skilled mechanics that do quality workread more

We love Hamilton's Auto and Diesel - we have been there twice and both times Matt has been…read moreincredible. He is knowledgeable and knows what he is doing. I just wish he were closer to us in California! Thank you for all your help with getting my husband back on the road and home! Sandy C.

Great people and great service. Trustworthy. They're here to help you and make sure your car is…read morerunning smoothly. I appreciate everybody who works there. They're very nice and professional

very professional service. easy to schedule an appointment on line. Great AAA discounts…read more Will recommend.

My first visit here was great. They replaced my engine thermostat sensor. Paid around $700 for the…read moresensor and another piece, that was in January. Repair worked great and it was easy, I even financed a portion of the bill with easy pay. HOWEVER, just when I thought I had found a company that was easy and trustworthy that quickly changed. In March I had to return...our vehicle started to die off when we would add gas or cold start. So we decided to bring it back after our initial visit. The service advisor Jay was polite, responsive and friendly. After the next few hours I got the call that it was a code P2188 - EVAP purge valve and it needed to be replaced because it no longer functioned and was stuck in place. They also told us we needed an oil change based on the sticker in the car even though it was old. We had an oil change not even more than two/three months prior but they even took a photo of the sticker and sent it to me. They were sure to mention that this was all they found but it may not fix the problem. We ended up doing this, $800 later and still not fixed. This did not work. The very next morning we brought it back. They proceeded to check their work on the new part and then tried to recreate the problem for a new diagnosis. Then we get the call, it's the fuel pump and the oil. They wanted $800 for the fuel pump and around $200 for the premium oil change both were recommended. There was other fees of course but they deactivate the quotes after your service so you can't see them. I was not happy that I had to spend more money after the first time, BUT now I just felt they were pulling my chain. I was asking so many questions and they changed their story, called me multiple times asking about the same things I explained. It just felt scammy. The industry has a pretty bad rap for being a scam and overly aggressive pricing and sales and this is what I experienced. Needless to say after paying the $200 inspection fee and the $800 valve, I didn't trust them to do the end job. I bought the fuel pump for $200 at autozone and fixed it myself, and it worked. I will NEVER use Christian Brothers again. Also, if you are the owner/manager, please don't comment on this post the same copy/paste response you do to everyone else. Also, your technicians also left my car lights on!

Never again! This used to be a good shop but apparently someone is trying to pay for a new house or…read moreboat. We took our Jeep there a few weeks ago and had a bad experience but the manager made it right so we thought we'd try again. HUGE mistake. My wife's Jeep is a manual with the basic cable hand brake, and one of the cables that applies the brake apparently broke. Not a difficult repair, but I don't have the time, so we thought we'd have them change it along with an oil change. Dropped the Jeep off and we're told that it'd be $180 diagnostic fee just to LOOK at it! And this is ON TOP of the repair cost!! I've never heard anything like this! Any other shop only charges a diagnostic if you opt out of the repairs. These people want to have their cake and eat it too - and my cake too! Stick a fork in me, I'm done with this place. They actually charge more than the dealership! Heck the last time they charged me half that to actually do a road test. Still couldn't figure out what was wrong but they charged me $90 anyway. In all fairness, the manager refunded this after I complained, but if I hadn't complained we'd have paid them to take the Jeep for a ride and still not figure out what was wrong. Now they want $180 just to LOOK at 3 cables to see which one needed replaced? And I'm supposed to pay more on top of the "diagnostic fee"? These people have lost their minds. At the end of the day, you're paying ABOVE premium prices for mediocre work at best. Don't say you weren't warned.

I went here for several years and several thousand dollars in repairs. I waited to leave this…read morereview until my warranty on all work expired. Unfortunately, everyone works on commission which means if you pay more they make more. After my radiator was replaced they forgot to "hook up a hose properly" and the car rapidly accelerated while I was driving it without any gas and wouldn't stop. I had to put it in neutral while driving and it continued to redline until I turned off the car while driving over 30 miles an hour with all brakes deployed.. It was handled as a whoopsie like many other's experiences here. There were lots of suspicious billing things done. They would charge labor for a temperature sensor that belong to a thermostat which was probably three or four more hours work. (See invoice #1- the part is a temperature sensor with double thermostat and temp labor billed) They marked up parts almost 200% or 300%. When I got diagnosed as needing fuel injectors, they told me each fuel injector would cost $400. They then told me I was stupid for not thinking that parts wouldn't have a markup. That's a 400% up charge. That was the last straw for me. I ended up leaving permanently. After reviewing all my service records, I realize that they did some work twice AND never mentioned it was under warranty. When I requested a refund because they didn't honor their warranty, I was returned the lesser amount that I paid the first time instead of the large larger amount when they redid the work of the second time. I had to request my refund weekly for 6 to 8 weeks before I got it. I've uploaded a few invoices for you all to have a look at, so make your own conclusions.

I recently took my car in for an oil change, and I asked them to look at why I had a coolant leak…read more They came back and said my water pump needed replacement. That they pressure tested everything, and the water pump was faulty. I didn't proceed as they quoted me $2 to $3 thousand dollars to fix it A week or so later I called back in to see if I could negotiate a better price. They said because I never proceeded with the repair right away they do not have records and I would have to bring it back in. So, I decided to take it to a mechanic shop I've worked with in the past (I only went to Christian brothers for the oil change). They had to take a few pieces under the hood apart. They pressure tested it, and showed me what the problem was. A plastic connection piece had failed, AZ heat, plastic connectors. They ordered a new connector for $10, a brass one, not plastic. They showed me the pressure test, as soon as they did it, coolant was streaming out of the bad plastic connector. So, I don't know if Christian brothers just guessed it was the water pump or if they were being dishonest and trying to milk me for thousands of dollars when all that was needed was a $10 part. I am giving them a little benefit of the doubt, because my mechanic said, if they didn't take parts of the engine apart, and just pressure tested it, they would not have visible access to the leak, and the way the coolant was streaming out, it made its way down to the water pump, and dripped from the water pump. So, I am hoping that they assumed it was the water pump, and only when getting ready to replace it and removing parts under the hood, would they have seen it was just one simple part that needed to be replaced. My concern is $3,000 vs $10, would they have been honest and told me or still charged me thousands of dollars for a $10 part? My other concern is that they didn't diagnose the problem correctly, they just said it's the water pump, they guessed - when there was nothing at all wrong with the water pump. They should have said, we THINK it's the water pump, but we will not know until we investigate it thoroughly. That is what I expect, honest, complete and trustworthy professionals, not guesswork.

Chris and S&K went above and beyond to help me when traveling through AZ. He made me feel like a…read moremember of the family helping out every step of the way. Help securing a tow for my Class A after I had called 16 different heavy tow companies. Finding the only remaining part available in NC. Staying on the phone with that supplier until he had tracking numbers to ensure it set for overnight delivery. I could go on. He and S&K outperformed every step of the way. I highly recommend them for any transmission or diesel work. In today's world of apathy and dishonesty Chris and his shop are a very welcome example of the kind of business you want to deal with.

Chris, Dave, and crew! thank you for taking care of my RV. Rear Brakes!!! Transmission flush!…read more Thank you for getting me in and out in time for our next trip! BUT big thanks to finding the broken leaf spring and fixing. No other RV repair would have been able to do all of of this in a week! I appreciate your expertise and service with a smile!!! Cheers! 2018 Tiffin open road. Mark A.

Best damn auto shop in the entire Valley! Full stop! We have been taking our cars there for 25+…read moreyears. We will never ever go anywhere else! Not just super friendly and now ridiculously busy, they are up front honest, give low pressure recommendations and are unbelievably fair priced! They even offer complementary Lyft rides as well as reports from Car Fax! I very highly recommend Shadow Mountain Auto Service!!

These are not honest people. I used to go here until they told me I needed to replace the ball…read morejoints on my van. I knew right there they're scammers. I did not need to replace the ball joints on my van. I got a 2nd opinion from a mechanic friend and it's been over 5 years now. Use your AI if you doubt me. This ball joint scam happens all the time. It sucks because I would love to trust them. They're soooo close to my house but I have to drive 7 miles to an actual trustworthy mechanic. These people only care about lining their pockets. Beware!

Cater was prompt and performed service as he said he would. No smoke and mirrors. Found the problem…read moreand fixed it right away. Very convenient. Him and his guy were both very friendly and courteous. I plan on using him again in the near future. A must have in the Rolodex. Thank you guys.

Mr. Carter came out within 30 minutes of speaking with him on the phone. He was polite and…read morepersonable and got to work installing a new radiator in my 1990 Ford Econoline E350 shuttle bus. I am very grateful for his hard work which will allow me to do more camping over the summer. I not only recommend him, I will be using his services again. Thank you Mr. Carter!!