Erik arrived 10 minutes early, walked through the process and explained their services in plain language. We're super happy with the services rendered -- ant, hornet's nests, rat control -- and signed up for an annual contract right away. An absolute AAA service and superb professionalism. read more

We contacted this company for fleas in our home. It was the most unprofessional service we have ever experienced. Erik argued with me constantly, telling me what I was seeing wasn't fleas(we had two types of fleas in our home--sticktight fleas and fleas from a wild bird nest our dogs had gotten into). When I asked him why I was still seeing fleas after he treated, he informed me by law he wasn't allowed to come back out and treat for 2 weeks. We eventually called someone else out(after our flea problem had gotten much worse), who informed us whatever he sprayed in our home wasn't even the right stuff for fleas, and the two week thing was a lie. So between the gaslighting me, awful service, and the tension he caused between me and my spouse I would not recommend using this company. The new guy I had come out told us we were the second customer he had gotten from this company that week for awful service, if that tells you anything. As for value, it was a complete waste of money, and I have no idea what this guy even sprayed in my home. Steer clear of this company! read more

I heard some sounds above the fan vent. Erik the owner came for an inspection and told me I have a bird living in my vent pipe because of the broken vent barricade. He gave me a very honest opinion and teaching me how to fix this situation by myself with a $7 of new barricade, which could have cost way more if I hire somebody to do it. On his way out he also provided me with some possible solution of how to block off the holes and gaps at my garage door so rodents don't get in. Erik is a very nice and honest business owner. I would hire him again if there's an animal removal job in the future. read more

great communication and follow thru. very knowledgeable. on time and friendly. great overall experience

We are trying to close on our home and the lender required a Termite Inspection. I reached out to quite a few companies who didn't offer the inspection. Thankfully It's bugs or is did! Eric was on it and he knew his stuff. He was upfront about the price, and quick to get us on the schedule. He showed up early and got us the report very quickly after. Quick and honest service. read more

They always have great communication and the service team does a great job. We have used them for the last 6 months and highly recommend

On time and thorough with excellent follow up. I recommend It's Bugs or Us Pest Control.

I couldn't believe it when I saw termites crawling through a hole in my bedroom wall. I found Bugs Or Us through Yelp, and I'm pleased with the service. Erik knows what he's doing. One treatment, and the termites were gone. Many traveled to my bathtub for their final resting place, and that's ok. It was proof that the problem was taken care of. read more

My service experience with Bugs Or Us was excellent. Fast and accurate communications. The service turnaround was fast and professional. Erik knows his stuff and explains in detail what he's doing and why he's doing it. His thoroughness made me feel I received great value too. He provided the requested service so quickly. We were having a construction project and I was worried about costly delays. Erik was the best. read more

Friendly people Nice pricing No long waiting time Professional Took great care of my wasp nests. read more

Getting quotes were very quick, scheduling visit for treatment was equally speedy and convenient. Work performed exceed our expectations and we look forward to being a long term customer to maintain a higher quality of living! read more

I used their services last year for rodent problem I was having and I have to say this company was great. I set up a service call on Yelp and within minutes I received a call from the owner to set up a service date and time. I was fortunate enough to have the owner come out and he checked everything inside and outside of my home to see how the rodents were gaining entry and where they were nesting. The owner came out frequently to check the traps and every time he came by he was very polite and always educated my wife and I on how to prevent any future rodent issues. Great company to use for pest control. read more

I can't say enough good things about this company. These guys went above and beyond, from the initial pest control to the amazing service throughout. Really a phenomenal job from Ryan and Erik. Highly recommend using them for your pest control read more

Was looking for a new pest control service for home due to ants and wasps. After researching 5 different services, I decided to select this one. Their customer service was very good. They had good value for recurring rates and were very professional. I highly recommend you try them out. They answered all of my questions and explained everything about the service. I am definitely happy I chose them for protecting my home. I have a 2998 square foot home with 2 cats, 2 dogs and my love ones to think about. read more

It's Bugs Or Us Pest Control - Northlake - Pest Control Near Me - Northlake, Texas

We needed an exterminator quickly due to our landlord not following through with taking care of it as stated in the lease agreement. I contacted multiple companies in the area but It's Bugs Or Us Pest Control responded quickly and offered to fit us in the same day. Erik is very friendly, he got to our house on time, & finished the job in an affective and timely matter. read more

Ryan showed up before I made it home from work. He texted that he was there and asked if he could start on the outside. We had a swarm of ants coming out of the wall upstairs in our primary bathroom. No food or drink up there. No ants or other bugs in the house or downstairs. He took time to listen and walk the property outside and in. He also gave me guidelines on letting the spray dry, bc the clean freak in me would wipe everything down. Very professional and I felt it was a great price to get rid of ants. When it starts turning cold and ants are looking for warmth, Call Bugs or Us Pest Control. read more

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UPDATE to previous review posted in October 2023 . . . . (the initial visit and review of the company dealing with our finding dozens of cockroaches, ants and other pests showing up whenever we'd turn on a light at night in the kitchen; we maintain a very clean household, and the situation was frustrating and annoying, until we read positive reviews about, and called on, "It's Bugs or Us" for a two-visit service. Initially, Ryan showed up a bit earlier than the scheduled window, which is a nice change from the typical service industry appointment windows. As promised, he texted that he was on his way about 30 minutes before his arrival. He explained everything clearly, and proceeded about gis work in a professional and efficient manner. The bug spray and powders that he employed seem to be effective, and we like that the company provides a follow-up visit in a week or two to check on the environment and the effectiveness of the work. We had selected "Its Bugs or Us" as the best independent local pest contril company after a thorough internet search of customer reviews, and Ryan's performance validated those reviews and our choice. We recommend calling "It;s Bugs or Us" whenever you have a bug infestation issue in your home in the DFW Metroplex . . . . UPDATE - at a scheduled follow-up visit approximately three-four weeks later (included in the original price) . . . Erik Hernandez showed up on time as scheduled (texting first with an ETA as promised) fully prepared, polite and professional in his demeanor. We are thrilled with the service that we have received on both visits by the well-trained and communicative technocians sent by It's Bugs or Us. We thoroughly recommend this company and its services. Thanks for taking care of the growing problem that we had been experiencing with unwanted pests invading our living quarters, particularly in the kitchen and other food areas! ¡no más cucarachas! read more

It's been 1 month since we received our 1 time service and our pests are gone and have not returned! Great deal for fast, friendly and reliable service. Thank you! read more

This service was for my daughter and she seems pleased so far. She may sign up for more service. Very fast, arrived on time, simple to speak to, etc. read more

Used them last year and forgot to leave the 5 star review. I just called to have them come out again and the owner Eric answered, just as nice as before. Great customer service and effective pest control. Very pleased with this business for pest control needs! read more

Absolutely amazing response time...they were here in less than 3 hours and the products they used were so effective that within an hour, I had roaches of all sizes coming out of the woodwork, and literally rolling over and dying right in front me! Crazy good!! I will use this company for all our pest control issues for as long as we live here!! read more

I think this guy is the epitome of how a business should be ran. He seems honest and will tell you what you do and don't need. He was on time and friendly. This guy is exactly who you want to do business with. read more

What a great pest control company! The price is reasonable. I highly recommend trying them out. Erik exceeded our expectations. Always nice to see a smiling face and someone passionate about their job. Thanks again for treating our house. read more

Fire ants starting invading my kitchen, and I needed an exterminator to help me! Eric did an excellent job, I'll use the company again in the future. read more

It's been a week now since Eric has visited & our problem is not a hassle the way it used to be. Grateful for the way they work for such a good price! Best service in NFW guaranteed. read more

The guy that came out was honest, fair and quick. Will be using them again in the future!

It's rare to find a pest control service that is responsive to your needs and goes over and above to provide top quality service. We highly recommend Eric and his company It's Bugs or Us Pest Control. We will certainly will recommend them to others. read more

The price was very reasonable. Eric was very committed to doing a great job. I highly recommend.

Erik at Its bugs or us is incredible! He was genuinely helpfully in helping me take care of my new home in regards to pest control, he educated me on the local pests and I can say I will be a customer for long to come and will recommend him to anyone I know needing pest control!! THANK YOU ERIK!! read more

Very friendly, helpful, and responsive. We've had great results and I highly recommend this business.

Erik @ Bugs or Us is very knowledgeable and offers great service at a reasonable price. He is very good at keeping appointments and delivers his services in a timely manner. Definitely recommend Erik for all your pest control needs!!! read more

Super fast response and great service! Reasonable prices and so far the bugs are gone!!! Thank you!!

We contacted "It's Bugs Or Us" to get a quote about pest control for ticks in our yard. Erik responded very quickly, answered all of my questions, and gave me a fair quote. He arrived on time and was very professional and friendly while he addressed our yard tick issue. Excellent communication and service! Would definitely do business with him again. Thanks, Erik!! read more

They are very prompt, informative, honest and a great value for the service. I would recommend this company to anyone hands down!

Im so glad i came across this service, it was amazing and effective! Erik the owner is very professional, honest, and helpful. He took care of a termite problem for me. highly recommend! read more

Came 15 minutes early and spent the time to make sure to get every corner. Checked all windows and the exterior of the home as well. Made sure to let me know the which pests would be covered and was very knowledge. Extremely helpful with explanation of how they operate and how frequent treatments would be. Would highly recommend! read more

I recently had an issue with some bugs around the house - ants and roaches. Called several places only to be told I had to commit to a long term contract anywhere from $25 - $45 a month. Then I contacted Erik at It's Bugs or Us and he offered a one time fee - which is exactly what I wanted. We scheduled an appointment and he did a thorough treatment of our place. Erik was very pleasant and answered all of my questions. I won't hesitate to call him back if needed. read more

We have been more then happy with service. Erik is awesome and extremely knowledgable. He goes above and beyond. We prefer working with small business owners and his price is unbeatable so it's a win win for us. Definitely recommended! read more

Great service. Very prompt response. Provided the most competitive price for the service we needed.

Erik was very knowledgeable, responsive and able to give us same day service! He was honest about our problems and lack there of! Will most definitely be calling Erik for any future problems or concerns! read more