I'm going to give them some grace and come back for a redemption visit. I stopped by during Babylon Pride, and they were understandably very busy. After ordering and paying for two drinks, we were told, after already waiting several minutes, that a fresh batch of tapioca needed to be made, which would take another 10-15 minutes.
Unfortunately, the wait ended up being much longer than expected, causing us to miss most of the parade. There were only 2 people ahead of us on line so we hadn't considered a long wait. When we finally got our drinks, the tapioca pearls were still undercooked, and my taro milk tea had very little taro flavor, so I ended up throwing it away. Spending over $16 plus tip on 2 drinks that weren't drinkable was disappointing.
That said, the owner seemed genuinely kind, and I know running a new business isn't easy, especially during a large community event. I'm giving 3 stars because I don't think this was a fair representation of what they can do, and I hope this feedback helps them continue to improve. read more