This med spa charged nd for Dysport products I did not receive. It was on a 50 precent off day. I initial appointment due to my plastic surgeon's office being booked for the holidays.. when I arrive they confirmed that I would be getting 50% off, but that is not what happened. I also allowed them to run my card prior to the visit in which I tipped before the visit. You would think this would incline them to want to do a better job! read more

Hello, I have been a client of The Secret Med Spa in Frisco for the past four years. About two months ago, I transferred to the Plano location due to the construction at the Frisco office. I initially purchased a microneedling package with exosomes. On January 30, 2025, I was then sold a Skin Brightening package for $804. Two days later, when I came in for Botox, I was also sold a membership for $299 per month. That same Sunday, I called to ask if I could cancel the Skin Brightening package I had just purchased two days earlier since I had enrolled in the membership. The front desk told me they would check with the manager. I called again on Monday and left a voicemail, and again on Tuesday and left another voicemail. No one answered the phone at the Plano location during these calls. I don't know if the front desk intentionally not picking up the call. On my third attempt, I called from a different phone number and someone finally answered. I was transferred to the manager and placed on hold for about 10 minutes. When I did speak with the Plano manager her, she said she would let me know whether the package could be canceled. I also asked that, if cancellation was not possible, perhaps the amount could be applied as a credit toward another service. It has now been four business days (not including the weekend), and I have not received any call back. I left another voicemail on Monday and also sent a text to the location, but I have received no response. I have continued calling, and no one answers. I am very disappointed with this experience, especially given how much I have spent over the years and the fact that I have referred several clients to the Frisco location. At this point, I truly regret signing up for the $299/month membership due to the lack of response and follow-up from the Plano location. I am asking for someone from corporate or management to please contact me. I should not be treated like this. I also owned a business never will or my staff will I treat my client like this. Hillary you just replied here. Here's my response to you. It seems like you did not read this review well. I have called Plano many times it goes to voicemail. No one picks up the call. There was one time someone picked up and put me on hold over 10 mins. I think based on this your office should call the client...right? read more

I had a wonderful experience with all the ladies I interacted with during my appointment. Isabel, Daley, Sara, Hailey, and Lasara made me feel welcome and comfortable. I'm super excited about my secret membership and having a luxury spa like this in Prosper, TX. read more

I have seen Jordan at Its A Secret for laser hair removal on my legs and underarms. First - I have to say Jordan is the *best*. He is so knowledgable and skilled... and also just an all around great guy. We chat it up all session :) My results have been stellar! I am a hairy girl naturally.. brown skin and thick dark hair. I am now hair free and my legs and underarms are so smooth. I've had zero negative reactions. I am 100% coming back to Jordan for all future treatments. read more

My recent experience was extremely disappointing. Instead of talking at your patients, engage with them to understand their desired results. Having received Botox for 17 years, I don't need an educational seminar on the product or its placement benefits. Please ASK your patients what they're looking to achieve before starting the injections. The self-righteous attitude from the recent injector I saw, isn't necessary either. I shouldn't have to come in every 10 weeks for Botox when movement is visible, plus endure ridicule about my membership benefits (unlimited Botox - $300/mo) or lack thereof. This was a very off-putting experience, to the extent that I am considering canceling my membership. Additionally, stop pressuring people to add a 20% gratuity to a medical procedure. I have many friends in the industry who agree that tipping 20% on medical procedures is absurd. Patients in the waiting room don't need to hear that you're behind on sales for the month. Finally, please adhere to the scheduled appointment times. The recurring tardiness is beyond frustrating. read more

First time customer at this med spa and loved it! I had an appointment for my lips with Alisha and she was awesome! She was so sweet and friendly, really eased my nerves. She knew I was a little nervous about the injections (I hate needles) and did everything she could to help me out. Between the small fan, a ball to squeeze on, and a little ice pack on my chest I didn't really feel much and it was totally fine! My lips turned out great, I am so happy with them! The med spa had 25% off products as well during Black Friday which was awesome. read more

If I could give Jordan more than five stars, I would! Jordan is skilled and knowledgeable, especially when it comes to services such as facial and coolsculpting. Jordan cares about his clients and makes recommendations for them to have the best results possible. He's trustworthy, kind, and patient. Coolsculpting could be an uncomfortable process, but he makes sure you're comfortable with extra pillows, blankets, etc. I only see Jordan for my Coolsculpting appointments. I highly recommend to try It's a Secret Med Spa in Plano and look for Jordan! read more

I went to an open house introduction party at this spa. At the end of the presentations I was given a complimentary 10 unit botox treatment. Today was my appointment to get the complementary treatment. Upon arrival they asked for my drivers license and took me to a room to wait and closed the door. I then went back out and asked for my license back because I don't think they needed my license for a 10 unit treatment. He didn't explain why he needed my license. He then said he needed my medical history. I think they didn't want to give the 10 complimentary units. I wasted my time going to this spa and didn't get the 10 units of botox. read more

Caitlyn is amazing! Will make sure communication is professional and honest! I have gotten lips and facial balancing with her and my results have always been amazing! read more

How can I write a review about the services have received here when it's supposed to be a secret? Actually, I love this location because they never overbook, never have to wait more than a few minutes even on weekends, reception never blurts out what treatment you are receiving even if there are no other guests waiting. It doesn't matter if it's a a hydro facial or a laser treatment, they are very professional and discreet. The location is kept clean and relaxing. Every technician is well trained in their specialty, they have answered all my questions and offered their suggestions. I am always pleased with the results. Keep an eye for their amazing specials on their social media pages. They have incredible deals that just cannot be matched for the service and quality you receive. I've recommended this place to several close friends because of the professional and knowledgeable staff, sanitary and relaxing atmosphere, and incredible results of all treatments received so far. read more

Terrible service! It's not my first time here but it's the worst one. I have an appointment at 4:30pm today. They sent me a message telling me they have a scheduling conflict at 4:09 pm if they can move my appointment to 5:00 pm ? I was on my way already. I live in McKinney it took me 30 minutes to get here. When I got here, the front desk told me they can't take me, they only can reschedule for me and Without any apologies at all! I asked what if I wait till 5pm. she said they have a customer is coming later. So that means they gonna take another customer first which was behind my appointment. that's unbelievable ! Why do I spend my time and money in this place?! I walked away and will never come back again. read more

It’s a Secret Med Spa - Medical Spas Near Me - Plano, Texas

First-time filler girl! I went in yesterday to get my lips done and everyone at the spa was so sweet and genuine. I booked with Caitlyn and every step of the way she made me feel so comfortable and better yet she did amazing! Definitely will be coming back soon! read more

I have been seeing Sarah at plano location for about a year now for all types of services including cool sculpting, skin resurfacing on my face and neck with great results!!! Monthly hydrafacials or microneedling with my membership is the best part! She is awesome with laser hair removal as well . I've been to several other places and tried all the treatments elsewhere.. but have never found someone quite like Sarah . She is extremely knowledgeable, thorough, and cares about her patients ... I've never had the results like from anybody in the past than with Sarah because she's amazing I highly recommend Sarah .... read more

I know I'm writing this review very very late but I had a Hydrafacial back on 12/23/22. About two or three days later my skin started getting really red and itchy around my mouth and nose with little white pimples, which I'm pretty sure it is Perioral Dermatitis. This is the first time I've ever had something like this happen.It still has not gone away sadly, so now I will be going to see a dermatologist. I will not be coming back to this location for any other services. read more

It’s a Secret Med Spa - Medical Spas Near Me - Plano, Texas

There is a reason people keep complaining about botched procedures and billing issues. They want the money. Once they get it they aren't giving it back. They will do anything to sell it. There are no signed work orders. It's all verbal so there is no written documentation to honor. read more

I went to Valerie for TMJ botox and midface filler. This was my first time doing anything like this. She was very informative and helpful. I throughly loved my experience. We are the same age, so she knew exactly what I am wanting. She assured me I wasnt going to walk out looking fake. Valerie explained everything and we have a process in place. She made me feel very comfortable. Totally recommend Valerie!!!!! read more

I have used this company for over a year and have spent over $10,000 on services. Recently, I took a female friend in to watch my Botox. Before it was over, she got a consult on having Morfeous done on her face and some lip filler. I agreed to use a credit I had on "MY ACCOUNT" to pay for it. Today I get a credit card bill for $2580.00 to have additional work on her face and $576.00 for product. Wow! Who approved that? They did not take a credit card from her and instead decided to charge my card for HER ADDITIONAL SERVICES. When I confronted the manager her explanation was that "they thought it was to be on my account". I understand how this can happen. However, what I don't understand is how something that was never discussed with me could be charged to my credit card. They are very undisiplanned about making sure the services are agreed to by getting a signed service agreement. Now I am left to fight for over $3000.00 that has been charged to my card without my knowledge or approval. Never again.....Buyer beware. read more

Hi I wanted to message you about a huge concern and horrible experience at your Plano location , I first booked with Valerie in Plano when I walked in she informed me that my upper lip had migration and I would need my lips desolved before she was comfortable injecting them because she cared about her "nurse license more then her taking my money "and who ever would inject me where "just in for the money "I asked to get another injector thoughts because I didn't see what she was seeing and I didn't agree with her she said the other injector and her where booked all day seemed odd that she was running behind and it was 45 mins into the appointment when I walked out and headed to the frisco location with Paige .Paige never once told me there was any migration on my upper lip filler I even asked and she didn't say she saw anything so makes me wonder horrible experience making geting filler not a pleasant one ! Can you explain is valerie not experienced or was I injected for the money ? read more

I highly recommend Alisha. My experience was perfect. Front desk staff were so nice. My appointment started on time. My results are flawless. read more

Renee is an absolute GODSEND. I trust her entirely. I was so terrified to start with Botox leading up to my wedding in March, but she went above and beyond to make me feel at ease. She took her time, explained everything she was doing, and made sure it would still look super natural. Not only is she insanely talented, but she's also an incredibly kind and nice human to be around. I was convinced I was only going to do injections a few times leading up to my wedding, but I'm a true believer now and I will DEFINITELY be back on the regular because WOW my skin looks amazing thanks to her. See you again soon, Renee! read more

this place is AWFUL!! They waited til i got back in the room to tell me that they couldn't do lip filler if i've had a fat transfer to my lips. i got the transfer in 2017 and have had filler done 10+ times since then with other companies. I just moved to the area and waited three weeks for this appointment. I was hoping to establish regular care and get everything cosmetic done here. The lady that was going to do the filler had terrible bedside manner to begin with. She seemed like she was already in a bad mood and the way she talked to me was patronizing. She told me she didn't think she could do the filler but would go ask. okay sounds good. When she got back she told me they couldn't and that they would still do the other things i had reserved for (laser hair treatment and scar laser treatment) but if i have to look for another med spa immediately i would rather go there to get laser hair removal! She told me I had wasted their time and I would be paying a cancellation fee. I told her that wasn't right and went up to the front desk before leaving. They, again, told me they were charging me a $100 fee for canceling because I had wasted their time. I drove 2.5 hours to go to this appointment and spent half an hour in their waiting room all while my daughter is at daycare. If you're a mom you understand that three hours while baby is at daycare is a much bigger waste than some corporations bottom line. I told them It was unreasonable that i'd have to pay a fee since they canceled on me, and that they could've told me about those limitations at any point, online when I contacted them, over the phone, etc. They told me that I could've done a quick google search to know that they couldn't give me filler. What??? Google says it's fine too! That comment was rude, condescending, and unnecessary. They were trying to make me feel stupid. The entire time I remained polite, even through my frustration. I already contacted my bank and they are going to reverse the charge. The lady on the phone was flabbergasted as to why they would charge ME when they can't perform a service due to their policy. Just save your time and energy and don't come here. omg i'm editing to add more info too.. scheduling with them was a NIGHTMARE. After I booked everything online We texted back and forth for like a full day because they kept moving my appointment time around, canceling it, redoing it, telling me I could get treatment and then couldn't. It was so frustrating and made no sense. Then they sent three reminder texts on the same day as well as 8 other texts for ads. Very spammy and terrible service to start. read more

I've been struggling with skin issues for so long, I was hesitant to go anywhere since my skin is so sensitive. I went to Jordan for treatment and he was so attentive and informative! He made me feel so comfortable going through laser treatment. I am so happy with my results and my skin has never felt better! read more

I would love to have given a good review here, but unfortunately their one year anniversary celebration left them unable to notice their clients. After checking in, I was left unacknowledged for over thirty minutes. I watched GM, Jaimie Marmolejo invite the staff over to eat at the refreshment table, speak in his office with a certain "type" of client and others who came in after me go in to be seen. I had an appointment. I finally left. Today Jaimie emailed me to let me know he would honor the same specials and book me again. That didn't feel like someone trying to make things right-that was an immature GM doing the bare minimum. When I responded how I felt about my time bing wasted as well (I work 60+ hours a week), he just came back and said "have a nice day and good luck to you" My hope for Jaime Marmolejo is that is taken back to regular sales until he can learn how to be a good manager. By the way, I was a repeat client, so he tossed away years of business like it was nothing. read more

So I never had any work done before and I was so terrified but decided to go in anyways and I am so happy that my friend recommended RENEE she is the sweetest human being and anytime I leave after seeing her I feel just honestly like 1 million bucks because she is the best hype man ever and I always leave just feeling great about myself honestly from just being around her!!! she made me feel so comfortable can't wait to go back!!! read more

Highly Recommend Alisha, I love her personality and such a down to earth person. She's one of the best injectors.

I am very disappointed with this place. I really wanted to love them but I just can't. I spent $1295 + $100 tip that I was guilted into. The front desk lady suggested 20% tip for an already expensive service which I thought was ridiculous. I got my cheeks and lips filled and here less than a month later it looks like it's gone... like zero difference. I don't know how is that even possible or normal. I got a full syringe and zero results. NOTHING. I called but no response. I just wanted to get ahold of someone in the corporate at least because their products must not be what they claim they are. They must be diluted or something. Plus I have never seen them open a filler in front of me which leads me to believe that my theory is correct. read more

I could not be happier with my cool sculpting transformation!!! I have a small frame, but after 2 kids and celebrating my 38th birthday, I began to notice a change in my body, particularly my midsection. I decided to give cool sculpting a try, and I'm so glad I did!! I had the best experience at It's a Secret in Plano. Sarah was attentive, thorough, and professional. She made an awkward "assessment" comfortable and recommended where she thought I would best see results. I am over-the-moon pleased!! Highly recommend the treatment, this location, and Sarah to anyone considering cool sculpting. Look at my photos--it literally changed my whole shape! FYI I had 4 cycles around my belly button, and it was $ well spent! Thank you!! read more

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If you're looking for an amazing injector, book with Alisha! I did tons of research and ended up at Its a Secret with Alisha and I will never use anyone else! Not only is she the sweetest, but she is amazing at doing lips and made me feel so much more confident! I wanted a natural plump while helping my gummy smile and she gave me exactly that. You will not go wrong with her!! read more

It’s a Secret Med Spa - Medical Spas Near Me - Plano, Texas

Renee is very sweet and helpful. She was very patient and explained many options to help with my skin. I'm so glad I found her and I am very excited to continue working with her. read more

Renee is AMAZING! I've had my lips filled 3 times over the course of a year and a half by her and I cannot say enough good things. She is extremely talented and really listened to what I was looking for. I have a scar through my lip and she was able to correct that as well as some challenging unevenness while still maintaining a natural look. She talked me through the entire process and had great conversation so I was relaxed throughout the procedure. 10/10!! I've also had Coolsculpting performed by Sara and she was wonderful! Very patient and explained the whole process to me. Beyond happy with my results. The ladies here are all awesome, so sweet and helpful! Highly recommend this med spa if you are in the market for quality service and exceptional results! read more

If you're looking for great injector, Valerie is your girl. Love love love her. She really takes the time to sit down with you and tailor your treatments to what is going to make you look and feel your best. I'm super happy with what's she done for me so far and there is no one I trust more with tweaks to my face. If you're on fence about whether or not you should have a treatment done...book a consultation and you'll be sold. read more

Megan has done my filler/Botox for years. I love the results and even travel to Dallas to have her inject me! If you're wondering where/who to choose for your injectables I would 100% book with Megan at It's a Secret! read more

Go see Sarah for all your laser needs. She has always been on-time for every reservation, she takes her time to educate me not only on the laser itself but also post-procedure care/products. A lot of service providers are too timid to come off as "pushy" when it comes to services or products but Sarah truly is dedicated to the education and results of her client. She tells you what you need and she's been right every time! Because of her, I'm an invested package holder and love love this location and staff! read more

Renee is the absolute best injector in the business. She is detail oriented, educated, gentle and delivers the most beautiful natural results. My lips are thin and a challenging shape and she was able to give me a gorgeous pout. I've always had great service at this spa, I won't go anywhere else!! read more

I went to Valerie for the first time to have a small problem I had from previous dysport fixed. She is so insightful and very well at explaining things! She also has a great personality and makes the whole experience so fun. I will definitely be coming back to her for my next service and can't wait! read more

II wanted to write a review for it'sasecretmedspa to praise Injector Alisha Shuweb she's the best injector EVER! I got my lips done for the first time ever with her and I specifically asked her to leave my lips looking as natural as possible and she did exactly what I asked her to do! I love my new lips and it's thanks to injector Alisha Shuweb she is by far the best injector EVER! If you're ever thinking of getting your lips done I highly recommend her! read more

Zara is great! She is so thorough. She spends time educating me and answering all of my questions. I have the tiniest lips, and she has done a fantastic job filling them. She makes sure everything is PERFECT and won't settle for less. Go see Zara for all of your filler and Botox needs! read more

I received my lip fillers from Alisha yesterday and I can't get over how beautiful and perfect they turned out. I'm so in love and very happy with them! She made me feel so comfortable and I couldn't be more satisfied with my service and visit! read more

Renne was amazing when I went in for PRF for my under eyes. She was careful and delicate to make sure I was comfortable. The results were great, and I am dying to go again for another session. I highly recommend her. read more

Don't go here. I had my lips as well as Botox done here for the very first time and I will never go back. They take advantage of you as well as don't follow protocol and I only knew the difference because of the next place I went to. I wouldn't go here for several reasons, besides the girl up front being dumber than rocks, these are the reasons why: 1) they slashed the prices the very next day and would not honor them & they claimed that they didn't know their special. I work in sales this is bull shit. 2) they had me lying down while doing Botox and injections, per protocol you should be upright for a more natural look and to see where your wrinkles really lie. 3) my lips were drastically more swollen and bruised after going here than ideal image, when I got more injected at ideal image. 4) they tricked me into tipping the girl who did my injections. read more