UPDATE I WENT TO TOTAL MED SPA ALLEN AND THEY FIXED THE BOTCHED JEAUVEA I DID NOT ASK FOR, and they…read moremade it look 1000000 times better. I've got over 100 units, have spent thousands between June-July, to get my smooth forehead back. Over night. Woke up, went and got my forehead done, and it didn't work 50 units of xeomin, went back, 2 weeks later, got another 50, went back AGAIN for another 50....Then came to Lux to get the 60 units of Botox (not of something I did NOT want-I specifically asked and pushed for Botox). My body is obviously rejecting the tox's. Xeomin/Jeauvu. So, my original Dr, who I've been going to for 5 years, injected 100-200 units, of xeomin and it failed. So, I ventured out the box to go here. To get Botox. Brooke was great. However, how dismissed I got treated after spending $600 for my forehead to look like this (well over a grand in total) because they wanted to try a "new better product" which I explained i was not comfortable with, but they did anyway...... And now I'm walking around like this, after now, almost 200 units of tox in less than 2 months has been put in my forehead. Is it either of the injectors fault? No!!! Not at all, however the way I was dismissed and told "You need to go to a plastic surgeon that's never happened to a client" like too bad so sad, we will just take your $600 and not even try to help figure it out, or help you. Super dismissed. Botox is my only self esteem, feel good thing. Gross, I know, but to be dismissed so blunt and zero kind of accountability for putting an tox in, i specifically said "probably won't work" promised it would "work better" and not even trying to figure it out after spending that amount, has left me pretty hurt and upset. No one who cares, or is professional says "sorry too bad don't know what to tell you", just really had rubbed me the wrong way. I DID NOT WANT JEAUVEA I WANTED BOTOX. TO BE CLEAR. I don't think she was mean, or rude intentionally or even at all, it's just the fact, I just paid to get 60 units that failed, with a tox i DID NOT WANT in the first place, because of this very reason. I know Botox works, anything else dissolves but they were adamant on jeauvau or whatever it's called. And here are the results, a month post 200 units of different tox (they did 60 units of jevueau) which again, I said I wanted Botox, but kept getting told "this is better" Shouldn't look like this less than a month-a month later-a month later, and that's why I wanted Botox, and not jeauveau. Current pics of "a month post jeauveau" Vs what I looked like RIGHT BEFORE this last injection nightmare. It was smooth, didn't wrinkle or fold like that, not all patchy and botched looking. My forehead looks worse post all this, than it did pre my 3 month touch up (Over the past couple of months over 100 tox's only 60 at Lux). I'm upset because I KNEW a new tox WOULD NOT work, it never does, and I went with the pushy suggestion and ended up with a really unfortunate looking forehead. Barbie doesn't like the word "botched" but that's exactly how I feel with this forehead. And flushed $600 down the drain for this ‍ not ok. My forehead looks worse than it did pre visit. When a customer asks for Botox, do not sway them, I knew this would happen, which is why I kept on pushing to stick with Botox. But "something better" was being used, and it's obviously not better, at all, because it failed. A $600 fail to some nothing, but for me. It is. This was my 3 times a year only thing I do for myself. And I'm left looking bad. 5 years. Never in my 5 years doing this, has it ever looked this horrible, even pre Botox. The suggestion was "go see a plastic surgeon i have no idea". I don't have money to see a plastic surgeon. The only "plastic surgery" I get, which is not even plastic surgery is Botox. That's it. Had we of just gone with what the customer feels comfortable with (BOTOX) then it wouldn't be this bad, I knew immediately the highly pushed one, would not work. If the Botox would have failed, I would have been content, but because a new product was pushed, and not really given the option I wanted. Give the customer what they ask for please. If they ask for Botox, give them Botox. Don't sway them please.

Oh my gosh, I just realized that I posted my positive review to the McKinney location. I actually…read morehave gone to the Van Alstyne location twice & would go again. The staff is very focused on customer service. I enjoyed my facial too!

Had the worst experience...I got late reaching for the appointment and instead of just taking…read morecancelation fee they charged me $137 saying it was half of the services they were supposed to give which they never gave.they still had 45 mins left They did not bother to give me even half the services but charged $137 .Worst salon and they keep forcing you to buy products n totally change ur skincare routine. Taking so much money without giving any service..total malpractice and unethical...

I had Sydney give me a facial last week and she was very sweet. She explained everything that was…read morehappening during the facial. The facial was nice but the best part was the massage on the head and face. The led light therapy was nice but not quite sure what it was programmed for. But I was warm and cozy so it was happily appreciated. Like most spas, there was a hard sell for their products. ... Everyone was very friendly and made you feel welcome. The spa itself is inside a medical building. They did all they could to make it cute but it's def more boho and less high end. It's cute though. Bottom line: I'd go back.

Took 4 day to get feedback "use triple antibiotic ointment and it will resolve on 5-7 days"…read more It's already been 6 days and it definitely looks worse. Please don't go here for laser. I've been to 5-7 different medspas around the country and have never had something like this happen to me. I'm not sure what type of machine they're using but this is NOT okay or normal. Lack of communication and inability to talk to someone by phone is NOT okay. Day 1 was welts and some burn marks Day 4 was noticeable scaring, extremely speckled look Day 6 no improvement after days of hydrocortisone and aloe application and 2 days of triple antibiotic ointment application Maybe if I had gotten direction to start triple antibiotic ointment on day 1 when I first made outreach it would've been different, who knows

I started coming here about 3 months ago to treat my melasma with IPL the staff was so sweet and…read moremade me feel so comfortable with the check in process. Larissa is my laser technician and she is an absolute joy to be around. She brought my melasma from 81% down to currently 65% in just 3 sessions. She kept me calm the whole time and talked me through every step of the way keeping me informed. The actual laser session its self was not painful at all. It felt like just small rubber bands snapping against my skin. The whole staff every time I come in are so excited to talk and check in with me and my results! I absolutely adore everyone here and can't wait to see what my next corse of action is!

Please stay away from this spa!!!…read more Updated: I have irritant contact dermatitis and cutaneous trauma from the facial I received - per my dermatologist. I also requested a full refund which they said they would. Hey guys I just want to share my terrible experiences that I have suffered from Merum Face Bar on Watters Creek, Allen. I came in on Friday for a relaxing facial massage which supposed to be gentle - no harsh chemical peel or laser. During the facial, I did notice a burning sensation on my face so I immediately told her and she took the pumpkin enzyme off and it calmed down. It was over an hour facial and they should have noticed my irritation during the process and could have stopped the facial. I also communicated with them clearly about my skin type and the products I have been using. I have combination/oily skin and my skin is not sensitive at all. I never had any allergic reaction to any skin care products I have bought from Sephora/Spa/Clinic etc in my whole life. I also get facial at different spas once in a while but this never happened before. Now they are telling me to seek professional help as there is not much they can do. I am traumatized looking at my face right now. I could not see a dermatologist on the weekend and still do not know if anyone can squeeze me in next week so my anxiety is crazy right now.... Also, They don't even offer me any post facial cream to help with the irritation. No offer to issue a full refund on this traumatized experiences. Just very disappointed on how the manager level handled this.

I discovered this little spot about 3 months ago when I decided to get my skin prepped for my…read morewedding. My first appointment was with Yusefa. (She works Wednesday-Sunday if my memory serves correctly) from my first appointment to today she has always treated my skin with care and was very sweet in conversation. She has a life long client of me. Today she gave me my final facial before my wedding and I have never felt more confident rocking my natural face. So from the bottom of this (almost wife's) heart, thank you Merum face bar for having such a great team

Needed a close and knowledgeable place to help with my hormones and I have found a great resource…read more You won't be disappointed if you make an appointment to meet with Happy. She is highly educated on functional medicine and I learned so much in a short time. This is so important for women's health as we age and Happy is an excellent asset to have on your team!

I went in for Botox and now I've done laser hair removal, hormone treatment, and weight loss shots…read more Service is amazing and I've been beyond happy with the results. Highly recommend and Lexi has been amazing!!

Had such a great first experience with this med spa! All the staff is so friendly from the moment…read moreyou walk in. Morgan made me feel so at ease throughout the consultation and treatment. I felt so comfortable and I'm so glad I found such a close spa to get all my treatments at. If you are considering coming to this spa, don't hesitate! I had Botox done for my TMJ pain - which is great since I've had a hard time finding a med spa that can do this service

I'm so glad I got introduced to Morgan and Stacy. Morgan has done wonders for me. She has been…read moreusing Bellafill to enhance my curves. I absolutely love her professionalism and her skills. She is truly an artist. And I absolutely love how personable the med spa team handles each guest. True professionals! I highly recommend this place.

I went to see Dr. Bruno for cystic acne and rosacea, and he is so good! Gave me advice on total…read morehealth not just skin. Definitely takes a wholistic approach. I am cash pay, and without my asking they tried to find the pharmacy with the best price for my prescriptions. Five out of five stars for generosity, knowledge and wholistic approach, healthy skin! So grateful doctors like this are still out there!

My Husband and I have been patients of Dr. Bruno for three years. He is very proactive and always…read moreexplains what we need to watch for regarding our skin. He is just an all around great guy. We also really like his office staff.

I am very impressed with Highness Med Spa. I have very stubborn marionette lines. It has been…read moreover 6 months, and there are no traces of them. The staff and the physician were knowledgeable and offered many options. The price was very reasonable, and the quality and skill were above average.

I have always had a great experience at Highness Med Spa in Allen, TX…read more Everyone from the time you check in to leave are professional & i know I'm in good hands. I have tried several treatments & find My best results from Rose who does my RF Micro needling. She is patient & kind & thorough while including my neck. It' is a healthy indulgence that is good for my skin & me!