I had the best experience at Ultimate Image Med Spa! Kenzie did an amazing job during my laser appointment. She explained everything clearly before we started and made sure I felt comfortable the entire time. I was honestly a little nervous going in, but she was so kind, professional, and reassuring that it immediately put me at ease. She checked in with me throughout the session and made the process smooth and easy. I highly recommend booking with Kenzie! read more

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had been coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend. read more

I had a great consultation at Ultimate Image Plano for laser hair removal treatment. From the moment I made a phone call and set up an appointment to walking in, Holli(a pleasant personality) at the front desk was welcoming and made the process smooth and easy. Paige, who handled the consultation, patiently answered all my questions and concerns without rushing me, which made me feel confident in considering their services. The experience was professional and informative, and I'm strongly leaning toward choosing them for my treatment as well as my teenager! Yay!!!!! read more

Kelly, my technician, has been very informative and thorough through the process of laser hair removal!

I would definitely recommend Ultimate Image Medspa. It was my 1st time getting EMatrix done. I was extremely nervous but the Technician was patient and explained everything step by step. I would recommend getting higher percentage of Lidocaine bc after the 1st around the numbing started to wear off, But regardless the experience was great. read more

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Kenzie is literally the sweetest soul! And makes me feel so comfortable! Our sessions always feel like therapy haha, I love coming here.

My lady is just a vibe, love her personality. The staff is nice, I've worked with the same girl the entire time.

Love Kelly! She took her time to explain treatments and is very skilled! Also, I love that you offer percentage off discounts! My first appt was for eyebrow tattoo removal. Very reasonably priced! Two treatments and they're almost gone! I'll be going back for other facial treatments for sure. read more

Kellye is AMAZING! I moved locations just to have my treatments done with her. She's worth the drive! I've had amazing results with her and she makes the process sooo easy! read more

Ultimate Image Spa has the nicest staff and the facility is always spotless! Anna has been incredible - she's so patient, kind, knowledgeable and QUICK with laser hair removal. My appointments were always on time and when I occasionally had to reschedule, it was never an issue. I enjoy going there - it's like visiting with an old friend! read more

Kellye is amazing!! She is so experienced. I recommend her for tattoo removal, know the rest of the services! She has years of experience. Thank you Kellye read more

I get my laser hair removal Done here. The staff is so sweet. The results have been great. read more

Anna is very good and make me feel at ease, gave me all the information I need. Definitely, will recommend.

Great people, great service. I got my under arm laser Ed and after the 6th session I haven't had the need to come back and it's been 4 years. Very satisfied and I also got 6 sessions for my daughter. I would definitely come back for other services. read more

Paige is amazing! Super sweet and always explains the process. I've been a client at Ultimate Image Plano for several years & prices are reasonable. I've done laser hair removal in multiple areas and she is my go to technician every time w/great results! Thank you Paige! read more

Such Great customer service! Very Friendly staff! My tech was very friendly and made me feel very comfortable. read more

I haven't had any actual treatments yet, so more reviews to come- but Everyone was SO nice (i mean- so freaking nice) ,thorough, the location was clean, and prices are fair. I'm so glad to have found them so far, SO good. -Rye read more

Great customer service at this location - very accommodating staff! My friend recommended Ultimate Image and I am very happy I took her advice and called them. read more

Ultimate Image is a-m-a-z-i-n-g. I've had laser hair removal to 3 areas and so far I've been pretty pleased. You see results almost instantly. After one treatment I already noticed that my hair growth was slower and thinner. The estheticians are all skilled and know their trade well. Yeah, laser hurts. It's like constantly being hit with rubber bands but the results are worth it. The treatment rooms are always clean and stocked with Hydrocortisone cream and Aloe Vera. I always look like I have the measles after a treatment but it goes away within a few hours. The areas I get treated always look red and blotchy like a bad rash after I'm exposed to the laser but it doesn't itch or burn - it just looks bad. Ultimate Image has gotten so popular because of their good reputation for delivering results. I'm conflicted about writing this review...because of selfish reasons. The more clients Ultimate Image garners, the harder it will be for me to make appointments in the future. It's hard enough switching appointments as it is because they are always so booked. You almost never have to pay for anything full price because they have monthly deals that are on par with their groupon deal! I had a really bad experience with Avanti and got 2 areas laser-ed there with ZERO results. It was such a waste of money and I was discouraged because I thought laser would not work on me. But then I found a groupon for Ultimate Image years ago and I have been going back ever since. read more

Kellye is always amazing, patient, thorough, and kind! She has been assisting me with my under arms, upper lip/chin, and lower legs. I just love her and would recommend everyone visit the Plano location and request Kellye! read more

I loved going to this place until recently. Many of their specials they will not honor. I called to purchase one of their specials online that said buy 2 laser tightening treatments and get the third free. The woman told me that special wasn't available till April. I told her it's online and it says it's a current special with no mention of a specific month. She said "I'll honor it just this one time." Gee thanks lady for honoring your special you're advertising to everyone. When I asked the total cost she told me it would be $200. She said it was $100 per treatment (of 2) plus one free. The website said it was $150 so I figured she was giving me a discount. Awesome. I had her repeat the total to make sure I didn't hear her wrong. "$100 each so your total is $200." Awesome! I gave her my credit card number and went on my way. I checked my balance the next day and I was charged $300. I called this location to have them explain why I was told one price and then charged another. The lady refused to give me answers and told me "I don't know why someone would tell you that price." I don't either that's why I called to ask. She was very unfriendly and not helpful. Make sure not to let them charge you over the phone. They will overcharge you then play dumb about it. Get a paper receipt so you have "written proof" of the charges approved read more

Mahshid was do helpful and amazing! I will star my laser removal next week. Can't wait!

I have been going to Ultimate Image for over 5 years. The staff is very organized and efficient. Plus, the hair laser treatments work great. read more

Laser hair removal has greatly reduced & almost eliminated my ingrown hair problem on my legs, & I still have 3 treatments left. They always run great specials or welcome Groupon deals, which is very nice. My technician is great, and answers any questions I have. Very clean & safe service. read more

It's a nice place and the person I work with is Kelly who has been so nice and friendly! Also she's great at her job!

I think I read hundreds of reviews for different laser hair removal places in North Dallas before I finally (fortunately) stumbled across this one. All of the positive reviews are well-earned, and I did NOT come here by Groupon. That being said, the prices were incredibly reasonable. I caught their June summer sale and was able to get the services I wanted at 75% of normal cost. WOO! Kellye was my girl and I appreciated that she took the time to talk me through everything, discussed how it felt, discussed aftercare and other tips and tricks to make it work the best as possible. The actual experience was like many people have described, like getting popped with a rubber band over and over. My biggest suggestion to deal with it is just breathe throughout, bite your lip, and let them finish, because a moment or two after they're done it feels fine. Use the wipes and aloe on it, don't take a hot shower or work out that day, and you'll be good. We joked that when we're all done I will proclaim from the rooftops that "KELLYE CHANGED MY LIFE" and based on my first experience here, I believe that to be true (and I'll update my review with results!). Honestly, the only thing I wish was that I had found them and started this journey sooner! read more

Paige is phenomenal, professional and knowledgeable. She provides the best service that fits my needs. She listens and is empathetic. She even gave up her lunch time to schedule my appointment as I had a schedule conflict. I trust her advice and professional judgement. read more

kelli is warm kind loving and patient, she is more than just professional..thats is what sets her apart

Love my laser tech Denise. She's awesome! I've been coming to this laser spa for years. All the staff at UI are great. Everyone is so friendly and accommodating. read more

I'm grateful for my first treatment today with Kellye. She was amazingly patient and professional. I have wanted laser hair removal but am a big fat chicken and read horrible reviews of other places. I could not have asked for a better experience! Update: I've had two treatments now and see an obvious reduction. I will only come here because of Kellye's expertise and the top-of-the-line laser machines used. read more

What an incredible experience!! Today was the start of this journey for me and I am so thankful it started here. Amber is not only extremely knowledgeable & professional, she is the kindness human! This is life changing for me so I was nervous and excited all at once and Amber never skipped a beat. She made me feel as if I had gone there many times before. The facility is clean and calming. I felt very comfortable. It is obvious that Amber really cares about what she does. The whole experience from start to finish was better than imaginable. I absolutely look forward to future sessions & will recommend to anyone read more

AMAZING! The staff and facility are absolutely amazing... I've never been so comfortable in a place like this!! These ladies truly have a talent in their job... let's be honest... I wouldn't wanna do it... and they do with such grace and poise. Very clean and they have COFFEE :D Recommend very highly!!! read more

The staff is so kind and friendly! I've been seeing Olga for a few months now and she is very kind. The results of their services are pretty awesome as well. The laser is not as painful and they're very gentle read more

Amazing service and professionalism from Mahfam. Offices are clean and sanitized. Mahfam is so wonderful. She is gentle and so caring. Most of all she is very knowledgeable about the procedures. She works fast and efficient. I was a little hesitant at first but Mahfam made me feel so relaxed that I am looking forward to my next session! read more

Marfam at the Plano location sincerely cares about offering the best service to her clients. She experienced, patient and listens. I've referred family because of her! read more

Yesterday I went in for my last full face session and came home surprised at what the technician failed to tell me. The technician that had done my previous sessions was Courtney, unfortunately, she is no longer working there so for my two sessions I had someone different. I cannot recall her name, I do remember she used what she called a "stick" to keep the laser away from my eyebrows as she was working in the forehead area. I did feel a stronger sting but didn't think anything of it as I usually tolerate it pretty well. Little did I know she had burned me, and did not disclose that to me at all. I understand everyone is prone to mistakes, but for her to not let me know or apologize is unprofessional. After the session was over she rushed me out the door (probably realizing she did wrong). I am now hoping it does not leave a scar behind. Thankfully it was my last session and I will NOT be returning to this place. I'm writing this review with the sole purpose of warning others. Had she accepted her mistake and apologized maybe I would have felt different, however it was not address and, unfortunately, I didn't know until I was home. read more

Ultimate Image MedSpa - Laser Hair Removal Near Me - Plano, Texas

I've been going to this spa for the last 5 years. Denise my tech has been absolutely amazing!!! She's very skilled, professional, and always makes sure lm 100% satisfied with results!!! For me all the treatments l've done have definitely improved my quality of life and self esteem!!! Thank you Denise for your kindness!!! read more

I love this place, ask for "Kelly" , she's very professional, and kind to your needs. She cares to listen, and answers any questions you have. Also, they try to give the best deal possible. I will continue to use them, because I know I'm in good hands, for laser hair removal and more! read more

The staff is always so nice and accommodating! Sometimes I have to adjust my appt because I live in southwest Arlington, and they always are so kind about it. But the best part is, the esthetician is so gentle and fast. She makes me feel completely comfortable! read more

I have been coming to Ultimate image med spa for over 5 years. Denise has always been wonderful. She goes above and beyond to address all of my skin concerns including laser, facials and products that are the best. She is friendly, kind, helpful and considerate. People say that my skin looks healthy and glowing when I get the hydra facial each month. She is knowledgeable about what my skin needs to be the healthiest. I will continue to happily book all of my facials and laser treatments with her and will be a forever client. read more