Want to brighten your day? Work with either Marely or Diana in Customer Service at Boxes 4U…read more It seems few people want to work these days. Our world is complicated with delays, frustrations, and rudeness. Untrained, uncaring, and incompetent employees seem to be the norm rather than the exception. Working with Marely and Diana was a refreshing experience - no frustrations, no delays, and customer service deserving of recognition. Working with these ladies was like a pleasant trip into the past. You know how people smile with their voices on the phone? Marely and Diana have big smiles. They know their products, ask intelligent questions, and provide helpful suggestions to save money and accomplish the goal. Treat yourself to a genuinely good experience. Work with Marely or Diana at Boxes 4U.

Great customer service / assistance. Very well managed, clean and organized. Location is…read moreconvenient.

There is no line, the flat rate box is cost effective. The service is great. She is attentive to…read moremake sure the address was correct.

I LOVE this place! I've been coming here at least two years, and honestly, I cannot think of a…read more"bad" encounter. Every employee I've dealt with has been pleasant, efficient and accurate. They will make friendly small talk while remaining focused on the task at hand. I've never had a problem with package delivery, but I can imagine their customer service would be outstanding! I actually look forward to any opportunity to utilize their service! I highly recommend this specific UPS Store!

I did not use their service but they were very helpful and kind on the telephone as we attempted to…read moremanage my moving of furniture from my home to a local consignment store.

Terrible!! Employee quoted a time and date for service for a small move. Plus charged deposit…read more When they called for final details on the DAY OF the move, they could not complete the service at that time and date and there was no alternate service available. Blamed on a call center that did not have specific details. Offered to have a crew wait and charge at least an additional 3 hours for just sitting when they quoted the original time they could complete the move! Terrible service!!

10/10 would definitely recommend. I moved from one city to a new city in dfw. I was greeted with…read morekindness, care, and attention to my needs. I had a special situation that required an extra pick up from my new home. Elephant Trunk worked with me and made sure everything was taken care of as needed. The drop off and pickups were fast and efficient. I would greatly recommend making sure you are considerate to have all your containers in one central area. This creates a smooth pick up and it helps out greatly with the pick up. I truly appreciate their professionalism and great energy. Thank you so much!! If you want the BEST GO WITH ELEPHANT TRUNK MOVING.

Great value especially with how many boxes you get, and there are a large number of packages to…read morechoose from based of your move size. The owner is extremely kind, I messed up and left him waiting a long time when he was dropping off my boxes, and he was very understanding and just an all around great guy. Truly one of the best companies I've worked with.

I really hate to leave this review but I feel like I'm being ignored and have no other options. I…read morehired them for a move Friday morning and it has been a nightmare since. At the start the guys seemed cool, but as the move went on their attitude changed. They started complaining about how much stuff I had even though I did a full intake with them beforehand and we already agreed on a price. They even started insinuating I should go to an ATM to pay them more money, which made me feel uneasy and was unprofessional since the rate was already set. I moved into a brand new building where I'm only the 3rd person on my floor. A hallway light fixture was broken during the move and they told me they didn't do it. However, management knocked on my door later saying they have them on camera breaking the light and damaging the walls. On top of the building damage, my vanity was broken, some furniture was scratched, and the monitor for my work computer is broken. I've asked repeatedly for their insurance information so we can resolve this, but they aren't responding. I believe I've been blocked now because my messages are no longer going through. Please reach out so we can resolve this.

A little pricey for my move, but they showed up quick and moved quickly without damaging my things.read more

Just used this company to move me from Dallas to Austin. Setting up the move on the phone was easy,…read morethe men called on there way to my location the day of the move, and arrived when they said they would. They were friendly, fast, and hard working! At the end of the move they had to haul my stuff up to the 3rd floor - no problem. It was a long day, but a great experience! Would use them again for sure!

I actually waited a really long time to write this review because I wanted to make sure that I…read moretruly wasn't in my emotions when I wrote it. The day that I moved, we were moving from apartment building 3 to apartment building 2. I was pregnant at the time so my ability to do things like lift boxes or move. Furniture was extremely limited. Even though it was not Sunday, they have a very specific policy about Sunday moving, but was in the middle of the week. I was given a quote stating that it's a minimum of five hours to move my belongings. I opted to go with this company because I had heard a lot of good things through the grapevine so you have to imagine my disappointment. When not only did they slow down to meet that five hour minimum that was falsely quoted. But a good number of my items were damaged. I was asked by one of the representatives to leave a good review after I spoke with them about the damages and the concerns that I had about this particular company and how my items retreated, and how moving from apartment on one side of the complex to the other side of the complex was more expensive than moving from North Richland Hills, Texas to The Colony, Texas. They asked me to leave a good review because the person who had set up my case was due for a annual review or a merit review of some kind or bonus review of some kind and a bad review would have hurt them in that. I opted to just not leave a review. In addition to all of that, I was told that the owner/manager of this particular branch of two men and a truck moving was going to reach out to me. I specifically said that I needed him to reach out to me at my cell phone after 4 PM central time. Something that every single other person that I spoke to was able to do. Not only did that manager wait to call me for months, but he called me in the middle of my workday. I explained that I couldn't talk now and I would need to have him call me back after 4 PM central time I never heard from them again. In short, I wouldn't really recommend this company. Being given a quote related to hourly pricing, and then being quoted that I would have to pay minimum of five hours when that is only their policy on Sundays. It left a really bad taste in my mouth and has made me really research and try to find better moving companies because this is the second miss that I have had with suggested/recommended companies in the Dallas-Fort Worth area.

AFTER submitting FULL details (photos and confirming items pictured and not pictured) I was quoted…read more$600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. So in 10 hours they did NOT "pack" my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations they have offered to take $100 off. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.

This is the worst storage company ever This is the worst…read morestorage company ever! Please DO NOT use clutter! They will not let you access your items while in the storage, the OVERCHARGE you money every month and have terrible customer service!!! You have to schedule an appointment to go grab items out that you need AND THEY CHARGE YOU FOR IT!!!!! The most ridiculous thing I've ever heard. I booked clutter based on my monthly bill being only $138 but I have been paying $400 for the last 3 months and have yet to get a full explanation on why!!! DO NOT USE CLUTTER!!!!! My family and I are filing a lawsuit against currently and will be getting our things out asap!! The worst experience of my life and the worst decision I've ever made!!!

Amazing well done job. Got the move done. Less than 2hrs…read more Their super fast and great attitudes Thank you again

Sully and Kenan did a fantastic job. Einstein was very responsive and quick, while being very…read morecareful and safe with my many fragile items. Highly recommend

I've been to the Willow Bend location several times over the course of the years whenever I needed…read moresupplies to pack things up and store them. This was the first time I needed a hitch and trailer service from UHaul. While there was a missed step for a part to install, the team there helped me locate the missing part and quickly and effectively installed the hitch and had the van trailer reserved ready to go! They did everything RIGHT! My entire experience from start to finish with the GM and the staff (full time AND part time!) were so very helpful and answered all of my questions and concerns. I cannot say enough how wonderful they all are! Thank you very much for being the great team that you are!

I placed online orders to rent a van for 4 hours and a dolly from Uhaul but after picking up the…read morevan, I was informed that they rented out the dolly I'd reserved to someone else. The man at the front desk tried to call around to the neighboring Uhaul to see if they had any dollys available but none were. All of this was incredibly time consuming after standing in line for a long time. This incident ended up ruining my moving experience. After the store was unable to resolve my issue I messaged Anthony Summerfield the Uhaul General Manager but he replied with a very unhelpful response. This is the worst service I've ever had from any business during a move. Stay away from this company, Anthony Summerfield does not value his customers as you can see in the screenshots!