The store is ok. I used to shop there a lot, but I won't come there anymore and I am cancelling Gap…read morecard. All because of an untrained and inattentive employee who threw me out of the store today after he ignored my request, and did the transaction the way I didn't want it to be done and after I tried to insist that I want it the way I asked, he told me to leave the store and threatened to call the police.
Ha! Nice way to train your staff how to work and treat an elderly customer.
So, this is what happened.
I bought two sweatshirts in November (less than 30 days ago) with two different transactions by paying with my GAP card and a store credit card.
A couple of days ago my daughter bought the same two sweatshirts (not knowing that I got them for a holiday gift) and paid with her Visa, but punched my phone number for points.
Today I brought "my" shirts to return (all with labels, but I didn't have a printed receipt, as I never take printed receipts, because all is online on my GAP card), and I asked the cashier (a young guy) to post return on my GAP card and on store credit card, as on the original payment.
I repeated this several times, explaining him what happened AND how I would like him to handle the return. I gave him my GAP card (before I came to the store, I looked at my account and all transactions were there, no problem to see them).
He ran my GAP card, but couldn't find the transaction (well, it was in November, but less than 30 days ago). So, instead of making more efforts to search for the transaction, or asking for help, he asked for my phone number and with phone number he pulled up the VISA receipt that my daughter paid. Without even telling me, he issued the return on my daughter's VISA card (he just told me that it went back on VISA card, but he didn't print me a credit receipt).
This was NOT how I wanted it.
I asked him to do it the way I asked to do from the very beginning (he evidently didn't listened well for my request, or he just didn't want to bother).
He told me that he did what he did and there was no other way to do it. He basically brushed me off.
All the talking so far was in a polite manner, with calm voices, both he and I, but he clearly wanted just to get rid of me.
When I insisted that he should put the charge back on my daughter's VISA and credit my GAP card, he became nervous, his hands were shaking and he started doing some transactions. I asked him, what he was doing, and he answered me disrespectfully border rude, "Just let me finish what I am doing", and after that he threw me the printed receipt saying, here, I put the credit back on your card. And he went to the back room.
I thought that he gave me receipt for VISA credit, but he actually gave me credit on my GAP card in addition to credit on VISA.
I waited till he came out of the back room, and when he appeared, he was mad to see me still there, and he yelled, "I gave you credit on both cards, what else do you want?"
I told him that I want the charge on VISA and credit on GAP card (I don't need his charity crediting both cards, lol, but it was not his money, it was GAP money, so what did he care), and I asked for his name. He yelled that he was not going to give me his name and ordered me to leave the store, or he threatened to call the police.
There was an older employee there and I addressed her, asking for help to clear the situation. Without even trying to understand what was going on, she also told me to leave the store. I left, of course, what else could I do.
When I came home, I checked my CCs. BOTH VISA and GAP cards had pending credits. So, he basically used GAP money to get rid of me. Oh well, I thought, fine, I tried... but if so, I'll have two credits, both on VISA and GAP.
But obviously the older employee got into the situation later and when I checked my GAP card a couple of hours later, the pending credit transaction was gone. Pity that I didn't take a screenshot, but I kept the credit receipt with the employee number (attaching the copy).
Tell me, is this the the way to train your employees, GAP??? They don't listen what a customer asks, then they don't ask for help when they don't know how to reverse their mistake, but they just credit the company money twice and when a customer tries to tell that it was not the right way, they resort to insulting a polite elderly customer by throwing her out of the store.
Fine. Cancelling my GAP card and NEVER shopping GAP again. Not in that location, not any other.
