I've been a loyal customer to this establishment for many years and I have never asked for a return…read moreor an exchange. I brought a shirt in today to just get a bigger size. When right away I was confronted with 30 day receipt needed when it is obvious that the shirt came from this establishment. The young lady behind the counter was extremely smug, smiling at me saying she was being polite, but she was being extremely rude. There should be exceptions, especially when you know the merchandise came from the store and someone is not asking for a refund or store credit just a bigger size. This is a very disappointing experience with this young lady, she does not belong in customer service. I'm sure she's a family member and they'll be no consequences for her smugness.

Such a great little shop to have in the community! Carolina is a sweetheart and super helpful…read more They've got great stock on clothes and tchotchkes for the babes... and a few things for adult lady babes alike. Highly recommended if you like to avoid The "branded everything" of big stores.

Franki by Francesca's is the kid's version of the adult Francesca's store. They offer clothing for…read moregirls ages 7 to 14 years old. Franki is located between Kay Jewelers and L'Occitane on the first floor. The girls wanted to check this store out. They had some cool sales including $9.98 clearance section. As soon as we walked in, we were greeted by a nice young lady named Audrey. She was helpful from start to finish and really was so sweet. She asked my daughter's name and I noticed that Audrey put a sign with her name and a heart on the dressing room door. What a nice touch to the service. I just loved that! My daughter got a pair of cute and fitted sweatpants along with a beautiful pullover sweater. Prices were reasonable and they have cute stuff. Everything was organized very neatly. They also had Squishmallows. How fun!

So after dinner tonight my husband and I stopped in to see if there was anything we liked at this…read morestore. We ended up purchasing socks for our granddaughter. The sales associate (Natalie) asked if we have a phone number and I told her no. She said if I give her my phone number I'll be in the system. As I was filling out everything on the iPad I noticed they wanted me to put down my email address and phone number. I specifically looked at her and asked her if I'm going to get emails or texts and she said she'll remove me after I fill everything out so I won't receive anything. So I told her ok. When she gave us the items I told her again to take me off their list. I happen to look on my email just now and what did I get? Yes. AN EMAIL FROM THEM!!!!!! I didn't have to be lied to because now I have a bad taste in my mouth.

Love this location! The staff is very friendly. Super cute selection of clothes too. My little one…read moreenjoyed shopping and we'll definitely be back again.

Brenda and Ashley were so helpful. I had called ahead to check if they had a certain item and they…read moreplaced it on hold for me. They warmly greeted me when I arrived, my items were safely stored behind the counter. Their service was amazing! They are very knowledgeable and were able to honor the online pricing as well! The store was clean and neat. Would definitely come back to this location. Thanks for all the help!

I went to the store to buy some outfits for my three year-old grandson. I had ordered some things…read moreonline, but I wanted to see things in person. The employees were all very friendly. Vera assisted me with my exchange and helped me find more outfits in his size. One of the shirts that I liked was not available in his size and she ordered it and had it shipped to me at no charge which was great. I also bought some cute unicorn pajamas for my granddaughter. Overall I am very pleased with my purchase and recommend this store

Grace & May, an amazing mother and daughter creative and crafty team of wonderment! Two of the most…read morewonderfully talented and kindest people I've ever had the pleasure of meeting! Serious talent and seriously hard workers, crafting some of the best made apparel and accessories for your little offsprings! If you are in the San Pedro area, coming off a cruise ship, driving through or coming to visit the Crafted marketplace, Grace & May is maybe the best place in LA to get a unique hand made dress for your rug rats! Do it!

Brand new great niece!!!…read more Ordered through the website a few days before Christmas. Sarah contacted me right away about items that were out of stock and suggested great replacements. Package arrived on time (all the way to Cleveland) and all items were perfect. So fun and brightly colored! Whole family was excited especially since they mostly shopped at Target. Loved the original selection and great, personal service! THANK YOU Sarah!

I have been shopping here for years for my two littles!…read moreAmazing quality baby/toddler clothes and so many cute toys/books/knickknacks! For such great prices! But what will always keep me coming back is the amazing customer service !!!!!!

I'm giving Whimsical Charm five stars because this was not a store that I expected to browse in let…read morealone make a purchase from. I was at Crafted just killing time and doing nothing but browsing and in the corner was this booth and since I had spent a lot of time elsewhere decided to just look around. The clothes though were pretty cute so I paused to take a look. I was approached by someone who asked if I needed help and I said I was browsing, just because and just through conversation mentioned that I had a nephew. Next thing I know, I'm looking at this bath robe that was super cute and soft and next thing I know I'm buying it. Their bags were so cute that I had no need to buy a gift bag and I gave it as a Christmas gift (Yes, I'm THAT far behind, don't judge.) They even have a Yelp check-in deal so I got a discount on it and my buddy definitely enjoys it. They didn't have his size so I got it intentionally big so he could grow into it/doubles as a swaddle.

From the owner: Whimsical Charm is a line of unique baby blankets and gifts designed for families who desire to…read moreprovide their children with warmth, comfort, and style.

I placed an order for table cloths and took pictures of the two colors we ordered, once we were…read moredecorating the hall for our event we noticed the color was not correct, I called and made arrangements for them to deliver the correct color, once again the color was incorrect (nothing to what we ordered), we had no choice but to keep the incorrect color, once all table cloths were on tables half (10) table cloths were stained! After multiple calls Beatriz the owner of the business admits that she did not have enough table cloths in the correct color originally ordered so instead of reaching out to us saying she didn't have enough she made the decision to give us a different color! but honestly the kicker to this is renting out dirty stained table cloths! The inside of this store is terribly dirty and smelly, the establishment smells like dog poop and pee, the dogs are cute but unfortunately she doesn't clean up after them inside the business, I should have ran out of this business with the appearance foul dog smell. The owner that runs this establishment obviously doesn't take pride in her business.

Beatriz and Maribel were so nice and friendly help me in timely manner and I recommend that you go…read morehere for all 15, sweet 16 , and weddings inquires. They give u a whole package for the party and for a great price highly recommend.

I can always find something cite and a great price. The store is always well stocked very…read moreorganized. The customer service is always great, will definitely return soon....

The store is ok. I used to shop there a lot, but I won't come there anymore and I am cancelling Gap…read morecard. All because of an untrained and inattentive employee who threw me out of the store today after he ignored my request, and did the transaction the way I didn't want it to be done and after I tried to insist that I want it the way I asked, he told me to leave the store and threatened to call the police. Ha! Nice way to train your staff how to work and treat an elderly customer. So, this is what happened. I bought two sweatshirts in November (less than 30 days ago) with two different transactions by paying with my GAP card and a store credit card. A couple of days ago my daughter bought the same two sweatshirts (not knowing that I got them for a holiday gift) and paid with her Visa, but punched my phone number for points. Today I brought "my" shirts to return (all with labels, but I didn't have a printed receipt, as I never take printed receipts, because all is online on my GAP card), and I asked the cashier (a young guy) to post return on my GAP card and on store credit card, as on the original payment. I repeated this several times, explaining him what happened AND how I would like him to handle the return. I gave him my GAP card (before I came to the store, I looked at my account and all transactions were there, no problem to see them). He ran my GAP card, but couldn't find the transaction (well, it was in November, but less than 30 days ago). So, instead of making more efforts to search for the transaction, or asking for help, he asked for my phone number and with phone number he pulled up the VISA receipt that my daughter paid. Without even telling me, he issued the return on my daughter's VISA card (he just told me that it went back on VISA card, but he didn't print me a credit receipt). This was NOT how I wanted it. I asked him to do it the way I asked to do from the very beginning (he evidently didn't listened well for my request, or he just didn't want to bother). He told me that he did what he did and there was no other way to do it. He basically brushed me off. All the talking so far was in a polite manner, with calm voices, both he and I, but he clearly wanted just to get rid of me. When I insisted that he should put the charge back on my daughter's VISA and credit my GAP card, he became nervous, his hands were shaking and he started doing some transactions. I asked him, what he was doing, and he answered me disrespectfully border rude, "Just let me finish what I am doing", and after that he threw me the printed receipt saying, here, I put the credit back on your card. And he went to the back room. I thought that he gave me receipt for VISA credit, but he actually gave me credit on my GAP card in addition to credit on VISA. I waited till he came out of the back room, and when he appeared, he was mad to see me still there, and he yelled, "I gave you credit on both cards, what else do you want?" I told him that I want the charge on VISA and credit on GAP card (I don't need his charity crediting both cards, lol, but it was not his money, it was GAP money, so what did he care), and I asked for his name. He yelled that he was not going to give me his name and ordered me to leave the store, or he threatened to call the police. There was an older employee there and I addressed her, asking for help to clear the situation. Without even trying to understand what was going on, she also told me to leave the store. I left, of course, what else could I do. When I came home, I checked my CCs. BOTH VISA and GAP cards had pending credits. So, he basically used GAP money to get rid of me. Oh well, I thought, fine, I tried... but if so, I'll have two credits, both on VISA and GAP. But obviously the older employee got into the situation later and when I checked my GAP card a couple of hours later, the pending credit transaction was gone. Pity that I didn't take a screenshot, but I kept the credit receipt with the employee number (attaching the copy). Tell me, is this the the way to train your employees, GAP??? They don't listen what a customer asks, then they don't ask for help when they don't know how to reverse their mistake, but they just credit the company money twice and when a customer tries to tell that it was not the right way, they resort to insulting a polite elderly customer by throwing her out of the store. Fine. Cancelling my GAP card and NEVER shopping GAP again. Not in that location, not any other.

The lady that works here is very nice and helpful! I have been in this store three times since I…read morehave started working around this area. Twice she was there and has helped me in an instant & usually knows what and where the items I am looking for are at. Most importantly very great customer service!

This is the worst place ever to shop at I will never shop here ever again I bought a pair of…read moresandals and a rip the next day and I had the receipt and on the receipt it says if there's any problems or issues that they're willing to give you store credit back I did not get that they did not care about how I felt or how much money I spent this place is a fraud Don't ever shop here