Our hot water heater recently broke and we had Friedman Irwin & Son replace it. We were very happy with the team. Jay responded right away to our inquiry via Yelp. When we spoke he was friendly and helpful, and we got a very competitive price from them. Brandon and Norbert came round to do the work (removing the old water heater and installing the new one) and they were great - friendly, professional, efficient and thorough. Only minor gripe was that they arrived an hour later than the time we originally agreed to, due to another job, but I'm not knocking off a star for that because they let me know they were running late and kept me up-to-date on the arrival time. We had an excellent experience overall. We will be using them for any plumbing jobs in the future and we wouldn't hesitate to recommend them to a friend or neighbor. read more

These guys were on time and Brandon did great work. Their prices beat the other 2 quotes I got. Would recommend them to anyone. Thanks guys!

Irwin and Friedman is just amazing they are the new plumbers from here on out, I highly recommend everyone to hire them for the right and professional work they do they come with great attitude and always trying to help and give the right services to their clients. Prices are on point, guys I truly recommend everyone read more

Irwin Freidman is pricey - about double the rate of my regular plumber. But for twice the price, I did get twice the professionalism, reliability, efficiency and punctuality. You absolutely get what you pay for here. Great, high-quality results and customer service. read more

They are great! Helped my roommate and I with a toilet emergency! Speedy and super nice!

I found this company on Yelp on 6/22. They came the same day within 20 minutes, handled the problem I was having in no time and gave me a price. All within a span of no more than half an hour. Amazing! Howard, Brandon and Co., were all professional and polite. The reviews for this company are on point. They are who they say they are. I will definitely use their service in the future and will definitely recommend this company to others!! read more

I called after hours and left a voicemail giving details and asking for a call back (I didn't call the optional emergency number offered, since it wasn't an emergency). I got a call back early the next morning, as requested. They are located only a few blocks from me, and instead of making an appointment they were able to send a guy over within 10-15 mins, even though I was willing to arrange something for later (awesome), so I could still get to work that morning and not worry about coming home early. My issue was a very simple clogged toilet, he brought a snake, and he was in and out in 15 minutes since it was easy enough that I probably could have taken care of it myself but wanted to have called a plumber in order to demonstrate to my insurance that I was doing my due diligence. He made sure to double check that the flush was functioning before leaving and was super friendly and professional. On the phone, I was quoted $150-$175 depending on the difficulty of the job, and the guy who came diligently called after he was done to confirm pricing, including mentioning that it was very easy and not to enforce the upper end of their quote, which I appreciated. As quoted, cost was $150 (cash or check only, but tax excluded so ended up being $164), and he gave me a receipt without me asking for it which I appreciate when a business is cash only. I would have loved a slightly lower price considering how easy the job was and that I was flexible on timing, but these guys had the snake and did the job, and I did not, and we live in NYC where rent is definitely not free, especially for businesses. I felt as though this was in line with local pricing, but not a steal, which is totally fine. I think I could have found a (slightly) cheaper price for the job, but based on what I've read only by about $25 and it may have taken a few days, and I like hiring local because I want that kind of neighborhood. These guys did exactly what they said they would for exactly the price that they quoted me, which is all you can ask for. Can't offer info regarding more complicated work, but I got an excellent response time and good feeling from them and would definitely recommend them for a simple job, and would consider them for something more serious. Thanks guys! read more

I should've expected a snarky attitude from this guy when I read his replies to other people who gave legitimate criticism. This guy is so nasty for reasons I can't quite understand. First of all, his business wasn't open on time so I called an alternate number and perhaps he was grumpy because it was early but he wanted to charge $200/ hr to come and estimate the work when I ask for clarity if $200/ hr was for the actual work or the estimate he replies "I don't work for free" no one asked you to work for free I just wanted to be clear. As a homeowner I understand that plumbers charge service fees but usually plumbers will say "we charge a service fee of $$ and if you choose us to do the work this will be applied to your cost" simple and professional. After speaking with him I'm very suspicious of all these 5 star reviews. Naturally I'm sure the owner won't hesitate to provide a nasty response but readers of these reviews should note that several people have raised the same complaint about this guy. Don't make the same mistake I made and overlook the tone in his replies to people and the highly accurate feedback about his negative demeanor. Ideally, one expects a plumber to knowledgable, trustworthy and at least cordial which inspires confidence that they know what they're doing but more importantly it earns credibility that you'll make things right in the event something unexpected happens. Sure you can fix a simple kitchen sink and get 5 stars but when you're contracted for more complicated and pricey work how will you respond if the unexpected occurs? There's too many plumbers in Brooklyn to endure unprofessional nastiness - if this is his behavior before doing the work I can't imagine how horrible he will be at handling anything that may go wrong. Previous reviewers have noted just how bad he is at addressing your concerns when you aren't happy. It isn't even about the $200 since I don't mind spending for quality work on my home this is about character and it's just not worth the risk that this guy does inferior work and then treats you with disregard after you've spent your money. read more

These guys were fast, friendly knowledgeable and upfront. Brandon came to successfully fix a plumbing issue and will be helping with another install in the future read more

In the wake of Hurricane Sandy our finicky toilet got clogged again. Within 45 minutes these guys were at our apartment taking care of things. Really appreciated the speed and professionalism. Will use again, if needed! read more

Courteous, quick & efficient. Paid attention, on cost, to the fact we are only renting. Would call them again without hesitation. Thanks Guys ! read more

Humorous, personable, on time, got the job done with no muss or drama, excellent service.

Father/Son duo. Very reliable and helpful. Came in under estimate and did additional work. Would definitely recommend and use them again

I had an emergency. Jay responded and came over within the hour and resolved it.

These guys saved the day! Excellent customer service, repairmen showed up quickly, solved our water heater problem and got us up and running again fast. Nice touch that Brandon took the info on our heater in case something goes wrong in the future. Thanks!!! read more

Friedman Irwin & Son Inc is AMAZING!!! I called them last night out of desperation -- my hot water was out -- and they were able to come FIRST thing this morning. They were in and out in no time and extremely professional, respectful and polite. And of course, my hot water is fixed. I highly recommend them for all of your plumbing needs! They couldn't be better. read more

I'm the President of my HOA in Greenpoint, and we have loved working with Friedman Irwin and Son for plumbing and sprinkler needs in our building. They are prompt, knowledgable, friendly and very organized. I would recommend them to absolutely anyone. A breath of fresh air after working with multiple plumbers who were unreliable. read more

We had a sudden leak under a sink-- a gallon of water in a minute out of a busted valve. I called a bunch of plumbers and left messages. A retired plumber i called recommended Friedman plumbing because they were close by. It was the end of the day, and, well, COVID. He told me to talk to Jay, "the son." I did talk to Jay, who told me he couldnt send someone that night, but that his son would come in the morning. I texted "3 generations!" He replied, "no, four : )". We had turned off the water main so were just going to get through the night til his son Brandon's arrival in the morning. Meanwhile, my doorbell rang and it was another plumber I'd texted. Surprise. The guy came in and replaced the valve. Next day though, the valve was dripping, so I got back in touch with Jay. His son Brandon came the next day, replaced the wrong replacement valve with the right one, and fixed another small leak. Brandon was pro, efficient, effective, and really respectful of COVID precautions (mask, gloves). And proud and happy to be the 4th generation of a plumbing family. He made sure to give me his cell # before leaving, just in case. This was not the cheapest fix in the world, but everything is dry, and I am willing to pay for someone to do their job with professionalism and excellence. I am relieved to have a neighborhood plumber (my plumber of nearly 20 years retired and we've been patchworking repairs ourselves ever since). Thank you Jay, and thank you Brandon. Hope to not see you for a long time, but if I need to, I will be confident when I call. read more

I needed the boiler repaired because it just started getting cold. I called to ask about how much they charge and they said it was $125/hr...fine so they came took an hour and the bill was over $270! I appreciated it that they came right away --the boiler wasn't broken..it was clogged...so no parts were needed--so why the large bill? Because they charge travel time! They never mentioned that when I asked about the cost..funny how that works....I think I'm going back to school to study plumbing because that's where the moneys at! They should really think about changing their ways because next time anyone in building needs something..they won't be on the top of my list...--but they did fix my problem and came on same day so I'm glad about that-please guys just tell people what it's really going to cost. read more

Friedman Irwin and son are probably fantastic plumbers but customer service is alittle lacking. Had some plumbing issues that were not urgent but needed to get done sometime in the next couple weeks. I called over the weekend and left a voice mail and the gentlemen was very polite and called promptly back on Monday morning. Explained the issues and told me he would have one of his guys stop by on Tuesday (my residence is a few blocks from their shop). Gentlemen did not show and no call on tuesday. Left another voice mail a few days later and still waiting for a call back. read more

DO NOT USE THIS PLUMBER. I called him to replace my faucet and he charged me $300 plus I paid for the faucet. I blindly chose this guy because of the reviews on Yelp and I got totally screwed. From the time they got her until the time they left, including when they left my apartment to get the faucet it was 2 hours. That is $150 an hour. Taking advantage of people won't get you far in life. GOOD LUCK read more

They sent a plumber quickly for a pressing problem, which as great. But the guy snaked a drain, got two feet then said we needed to bring in a high pressure pump and camera as he couldn't do anything. He said he hit rocks and couldn't get past them. As we waited for the pump guy, I had another guy come and he snaked the main first, then the drain and boom. The new guy got through the rocks no problem. read more

Had a wonderful experience with Jay and his plumber Myron. Jay came to assess our stressful plumbing situation we had in our bathroom just a few weeks before our baby is due. He came over that day to see the problem and let us know when and how much he could fix it for. We had issues with our building and decided to call them the next day to see if they could fix the pipe problem. He made an appointment to come the very next AM on his busy schedule. He sent one of his employees Myron who did a wonderful job fixing the pipe. They were all thorough, clean and sympathetic to our emergency situation. They were also very responsive when I called/texted. We will definitely be using them again...if we need and recommend you to give them a call. Jay also gave a very fair price. Again, this pregnant mom to be is very happy with Jay and Myron and their ability to relieve some stress in a stressful time. read more

I had an issue with my kitchen plumbing and they helped me troubleshoot it over the phone--great communication and very generous with their time and knowledge. Highly recommend. read more

I've had Jay and his crew out a couple times over the last 2 years, for everything from a small leak to a bigger job. Besides just being a really nice guys, they were prompt, are extremely professional, fairly priced, quick and efficient. What more can you ask for from a plumber....highly recommended! read more

Great, fast, and friendly. I was a new customer with sewage coming up my kitchen sink. Gave them call at 8 am and they came out in less than an hour to fix my problem. Fixed it fast and the rate was not bad at all. I highly recommend them. Jay was great. read more

Jay, the owner, came to fix the problem. He was able to work around my schedule, very professional and affordable. Very happy with the results. Would definitely call them again. Thank you. read more

Great Service! I had an issue with my toilet, came out the same day and fixed everything quickly and efficiently. So thankful for their help and really reasonably priced! I definitely recommend and will use again if needed! read more

Incredible service. I had a late night emergency when I was out of town and had friends staying at my place when the toilet started overflowing to the top and would recede. Jay picked up my call in the middle of the night and promised to take care of it first thing, first stop of the day. And then by 8:30 the next day it was fixed! Saved the day for us. read more

Can't speak to their work, since they haven't actually called me back to make any appointment. So I'm back here looking for someone else!

Mr. Friedman was fantastic. He's clearly the only reputable plumber in Williamsburg, and it's very obvious why-- he is very friendly, prompt, and affordable. I very much enjoyed our conversation while he was fixing our plumbing issue, and he resolved our issue very promptly. I cannot say enough wonderful things about this man and his company... He told me his father was a plumber in Brooklyn and that he's been doing this since he was 16. I would highly recommend him to anyone and will absolutely use him again. read more

I called at 8am. A friendly professional showed up at 8:30am. The sink was fixed before 10:30am. In my experience this kind of great service is very rare in the world of plumbers. read more

Great work and service! After waiting 8 hours for the Roto-Rooter guy to show up (I was promised a slot by Roto-Rooter for between 12 and 2. But the guy finally arrived at 6 when it was too late to do the work...) and getting a quote for 350, I called Jay. He sent someone at 8 the following morning and the work was done for half the price in an hour. Highly recommend. read more

Jay answered my call even though he was already on vacation before memorial day weekend. He sent two serviceman over that same afternoon (within hours) and they fixed my water heater in 45 mins. He even checked in with me via text message after the appt to make sure everything was good. Thanks Jay! A great service in the neighborhood. read more

we had an awful problem with a sewage backup in our basement (that no one should ever have to deal with) and they came quickly and stopped it! it was amazing - i was so pleased with the service. read more