Showed up quickly after chat consult. Brandon was great. Love dealing with a long-running family business that cares about their work. Would recommend. read more

Brandon was communicative and fast - his team was professional and fixed the problem. Asking them to come back to fix my radiator next!

Our toilet was backed up on a Friday afternoon and with the old, problematic plumbing system in our home we new we needed serious help. The plumber arrived in about an hour and he was excellent but it turns out we needed a more intense snake that would go through the main sewer connection. The second plumber came with the snake and dealt with a design flaw in our plumbing system that we were told couldn't be fixed. He was able to finally snake our drain properly for the first time and our plumbing has been great ever since. They were a very professional, knowledgeable team and I will definitely call them again for any future plumbing needs! read more

Just called about a leak in my shower. Was told that for them to come over and JUST look at it there would be a service fee of $175. PRICEY! $$$$$$$$$$$$$$$$$$ read more

Super friendly. They had understaff issues the day I had an appointment, but they rectified the situation right away and had someone come out asap. I was pet sitting for the apt owner's, and they needed their sink faucet replaced and bath tub re-caulked. After he was done he cleaned everything up and took down a the trash. When the apt owners saw the sink, they were super pleased that he fixed the water pressure without me even asking him. However, they noticed that the handle was on the wrong side. Whoops, also my fault for not catching that. I called them up and scheduled a time for them to come back. They showed up on time and quickly fixed the handle free of charge. They were also great with the dog that lives there :). Support this family owned business. The customer service is great, and their prices are decent. read more

My roommate had accidentally flushed a pork bone down the toilet. After more than a week of trying to unclog the toilet on our own, I called these guys today. The woman who answered the phone was very friendly and efficient. I was expecting that I'd have to make an appointment for tomorrow at best, but she informed me she'd get someone to my place same day. Jay called about two hours later to make sure I was home and then promptly showed up. He unclogged the toilet quickly - although with some obvious effort, which I appreciated. He was also quite friendly and told me a few stories that made me laugh. Overall, this was a fantastic experience. I wish I had just called him right away, rather than wasting money and time trying to fix it myself. Quick, fairly priced, friendly and honest... I'll definitely call again the next time my roommate pulls a bonehead move. Also, good to know that they accept cash or checks. read more

I've worked with Friedman Irwin & Son twice already and both times, they spoke to me on the phone and went through my issues with me in a detailed manner. I called Jay today with an issue at 6:30PM and he could tell I needed something done ASAP. When all other plumbers are probably done for the day, he came out, fixed it and charged me a completely reasonable price. I'm new to the neighborhood and it's great to have someone I trust from here on out. I 100% recommend them. read more

Quick response and Great customer services! They gave us great idea and tips. We highly recommend them and will definitely ask them to work next time too. read more

This licensed plumbing company was professional, competent and friendly. They cut into the walls behind a washer/dryer to secure loose pipes that had been banging around like crazy when the washing machine was in use. They also added water hammer arrestors behind the wall. The job completed in the time frame given and at their hourly rate. We are satisfied with the work. read more

Came to give an emergency quote on the same day when my pipe burst. The quote was the same amount as was charged. The plumbers were respectful and hard working, the job was done in under an hour. Highly recommend! read more

I would absolutely recommend Irwin Friedman &Son! This is the 3rd time I have used them and as always a Job well done. My kitchen sinks pipe needed replacing and my toilet needed a new part and Brandon was fast, friendly and very professional. Thank you again for getting my daily life back to normal! read more

I had a great experience with Friedman Irwin & Son! J was accommodating to my busy schedule and was able to come fix my toilet on a traditional holiday. The toilet in my apartment is of an older generation, so when a certain plumbing company (rhymes with Moto' Scooter) came in to do an estimate, I was told the entire system needed to be replaced and would cost upwards of $475 plus tax!! Absolutely not. When J came in and actually took a look at what was going on, he was able to replace a small part of the flush valve and it only cost me $150 for the whole time he was there, which only ended up being about 45 mins. I would absolutely recommend J and Friedman Irwin & Son for your plumbing troubles! read more

Be careful. They do shoddy work. And then don't stand by it. They left me high and dry! We had an odor & leakage from toilet. After doing some work the odor still persisted. They explained it away as external odor. I made the mistake of trusting they knew what they were talking about. Sure enough the odor remained and the leaking continued. When we called they said to "send some photos". Really? You do shoddy work and then insult the customer by asking for proof? Second call they said they were out of town and for us to call back on a certain day. Astonishing! When you do shoddy work you expect customers to chase you down? Finally the day for which it was convenient for them to take a call came. Left voice mail. It's been almost a week now and ..... crickets. They do in fact run away from their own shoddy work! Avoid if you want a professional, courteous and most importantly quality repair. read more

Brandon did a superb job! Called him in to fix a shower and had a problem with my bathroom faucet during the time we were waiting on the shower part. Not only did he do a great job fixing the shower, he went out of his way to find parts to fix the faucet the same day! Highly recommend, a super nice guy, professional, and knowledgable. read more

Fixed our leaking faucet in one day. Prompt, efficient and on top of their game. An excellent job done well. Would recommend!

My shower dripped. I called FI&S on Tuesday and was told I'd be called back with an appointment time. I wasn't. I called again on Wednesday and said I'd called on Tuesday and again was told I'd be called back with an appointment time. I wasn't. Friday, finally they called "to reset my appointment." "Reset?", I asked. "you mean 'set' the appointment. You never called me before." Short story shorter, the guy showed up at 3p.m. that Friday. After whacking my shower handle for 15 minutes with a screwdriver and busting the cartridge inside, he realized he didn't have the tools he needed. What was a drip from the shower head, now it was a gush coming from the shower handle, still stuck in place. Still, he had to leave, and leave he did after promising to "be back first thing Monday morning." He did not come back, neither on Monday, nor on Tuesday, nor on any other day, nor did he call, ever after that. I got myself to the internet, watched some videos, went to the plumbing store, and after a few videos and much praying, I remove the handle, replaced the cartridge, and was done with both the drip and the gush. So, all in all, I thank FI&S because they were kind enough to help me realize that I can do good plumbing if I try. As a a token of my gratitude, I give them a 3 star review and these 2 words: You Tube read more

I manage a hotel in Williamsburg and will continue to use Friedman's services after today's experience. I phoned at 10:00am in a panic after a guest's toilet flooded and my engineer couldn't correct the issue after 2 hours of snaking. Friedman's technician arrived 10 minutes after my call and had the issue corrected within 10 minutes. I would highly recommend giving them a call. read more

I contacted Friedman Irwin & Son Inc to replace a couple of hoses in my apartment. They came on time and they were very friendly. Overall I am very happy with the service provided. read more

First off, these guys responded in minutes, not hours. Second, they were as nice as they were knowledgeable. It's really no wonder why these guys are on their 4th generation of family owning and operating in the area. I've dealt with many plumbers over the years but these guys are by far ahead of the pack. read more

Unreliable. Scheduled an appointment a week in advance and reconfirmed two days before the appointment and they never showed up. Said they would call to reschedule and I never heard back. Wouldn't call them again. read more

Called because we had no hot water and it had been a few days. I explained I had a really elderly mother and could they possible come to fix the problem. They were amazing. They came as quickly as they could - Jose, the person who fixed the problem was courteous and professional and best of all, explained all he he had done. Jay did great follow up which is always a plus in my book. I highly recommend them - no wonder they have been in business as long as they have. read more

It's unfortunate that I have to give these guys a bad review since my experience with them started out great. Initially they saved me by replacing a water heater the day before Thanksgiving before we were hosting 20 people. I decided to proactively replace the second water heater in my apartment before it died at an inopportune time since I knew its lifecycle was almost over. Friedman installed a new one, but made a mistake on the installation causing water to leak into my neighbors both below my apartment and below them. No problem with me. People make mistakes and Friedman was good about rushing back to stop the leak. The problem occurred when it came to repair the damage to my neighbors' apartments. Friedman was very difficult to deal with in getting their damages repaired. To be fair, they never argued it was their responsibility, but it was a consistent series of unreturned messages, no shows appointments and rude replies that was so disappointing. After a couple months one of the damaged apartments was fixed and now after 6 months I finally gave up and am paying out of pocket to repair the other neighbors apartment. Though it's Friedman's responsibility, ultimately it's my apartment that caused the leak so I'll make good on his failure. Though I'm sure they are competent plumbers and I know people make mistakes, it was super disappointing he never took responsibility and made good. I think it's important people consider this as they decide who to hire for plumbing work. read more

Very responsive! Had a faucet install issue from another plumber and was able to reach Brandon over the weekend and schedule an appointment for first thing Monday morning. Was helpful and friendly over the phone and worked with me to figure out the issue. read more

Will definitely recommend these guys to friends. Their pricing is reasonable, the quality of their work is high, and they're super friendly/responsive. Jay and his son came by to do the estimate and were great. Myron and Keyon came by to do the work and they were great (and pretty funny) as well. Hopefully I don't need to call a plumber again, but if I do, it will definitely be these guys. :) read more

I had a leaky kitchen sink. I called these guys to schedule an appointment and was told it would be $150 per hour. I figured it would take the guy an hour or less to fix the leak. So I was counting on $150 plus whatever part he had to buy. Two guys showed up on time just before 9 AM. They wrapped up at 10 AM and asked me to look at the sink. I was happy. The sink looks good. Then I said, "Great. Thank you. How much do I owe you?" And the guy says, "I have to call my boss and ask. I'll be right back." He goes outside for about 5 minutes and comes back in and says, "It's $450." I say, "What?! $450?! For a little over an hours work to fix a leaky sink?" The guy says, "Plus tax. It's actually $489.93. And usually I get a tip." I couldn't believe it. The last time we had a leak in our building on the second floor, it cost $250 including materials, tax, and tip. That was almost exactly the same job. I definitely won't call these guys again. read more

Although I've never done official business with Friedman & Son (thus the 4 star rather than 5 star review), I greatly appreciated the fact that they helped me with a useful referral. I called for an emergency bathroom repair and although Friedman wasn't available during the time frame I needed, he graciously referred me to a friend of his at another company who *was* able to help (and who provided great service). I appreciated his willingness to provide info that enabled me to rapidly solve my problem, rather than just saying, "Nope. All booked up," and hanging up- a mark of a quality person and business! Thanks, F & Son! read more

These guys saved me! I had people renting my apartment and needed a toilet unclogged STAT. Jay put me at the top of his list, showed up in 10 minutes, was quick, friendly,affordable, and out the door in another 15 min. He made a plumbing emergency turn into an easy 30 min fix. Keeping his number on hand for sure! read more

These guys (and gal) showed up and were super friendly. They fixed my issue pretty quickly. I actually found Friedman Irwin & Son Inc on yelp and called because of the favorable reviews. If you're looking for a plumber in the neighborhood give these guys a shot. read more

Irwin Jr. was great. Super friendly, super communicative and super efficient (they get the plumbing going!). Highly recommend.

We had a pipe burst in the morning. Called Friedman and Son, and an hour and a half later the guys were here. They worked pretty quickly, cleaned up after themselves, and the price I was told over the phone was what I paid. They are honest, their work was good, and they were quick. Couldn't be happier. read more

Thumbs UP! They're A-okay...he came in got right to the issue. Had a plumbing supply run to make which was pretty quick and took care of a few small things while he was here which was great. I do recommend that they bring up their tools to avoid having to go back and forth to their truck for stuff - like screwdriver/allen keys/ snake & etc. Overall, great service, responsible and LEGIT. The owner is a Stand up guy too. Recommend them for toilet clog issues/ shower drips/ faucet drips/ toilet water pressure etc! AND, he cleaned up after himself. Very professional and pleasant. Thank you! read more

Wholeheartedly recommending Friedman Irwin & Son Inc! My water heater stopped working after some electrical issues in the building. Called them in the morning and they were able to come in right away. They found and fixed the problem in around 15 minutes. Aside from fixing the problem in record time, they were friendly and professional! They will be my go-to plumbers from now on. read more

Fast efficient and timely. They said they would arrive at 2:30 they arrived at 2:30 and completed the job pleasantly quickly and completely. It was not cheap but quality service usually isn't. read more

Friedman and son are the best!!!!!! Brandon and Jay are amazing. If you want the best give them a caall

I will never call anyone else again!! These guys are friendly, do good work and for a good price! They have helped with leaks, broken toilet parts, and washing machine problems. read more

not enough good things can be said about friedman irwin & son. took care of my very long and tedious plumbing issue with the kind of care & attention you rarely see in businesses nowadays. will be passing their name along to anyone seeking a plumber moving forward. highly recommend! read more

Jay, the owner, came out himself to deal with my clogged toilet as a result of my son flushing down a bath toy. He was fast, friendly and reliable. I'll definitely use these guys again and again! read more

Jay, the owner, came out himself, fixed the problem quickly, and even worked around my schedule to set up an appointment. Couldn't be happier, will definitely call these guys again for any plumbing needs. read more

I just had a pleasant experience with Jay and Brandon Friedman who helped me fix both of my tub spouts and two faucets. I didn't have the right parts (thought I did!) but they were able to put together two great temporary fixes until I get the right parts. They also easily fixed my loose faucets. Overall they were personable, friendly, funny and helpful and I recommend them to anyone in need of a plumber in the Williamsburg/Greenpoint area! read more

Jay is super nice and his family has been in the business in Williamsburg for ages. Fair price and good work.