Excellent help and genuinely want to make things right when conditions on their side caused some…read moreinconvenience at the time expected for my return. I appreciated their kindness and business minded decisions that help them represent the U-Haul brand as the company UHaul can be proud of this location! Make sure to reserve your vehicle or equipment here! Could not be more efficient, friendly or equipped with an abundance of vehicles and other moving needs.

The truck we received had been used to haul trash the night before. No cleaning was done between…read morewhoever rented it then and our drive with it--so the entire bed of the truck smelled like trash. It also had leftover refuse. We had to help move someone and could only use about 3/4 of the storage capacity for fear of getting disgusting smells on furniture, mattresses, etc. When we asked if we could have even a partial refund, owner refused and the guy on site said it wasn't his problem. The smell could have come from 'weather' which was pretty hilarious. I know if I had left the truck in that condition, I would have been charged extra. But naturally, if they leave the truck that way for the customer, no penalty. I think having a dirty truck to rent is one thing, but not responding to the customer's request for a partial refund because 'there's nothing we can do' is just bad business.

Excellent and friendly customer service. Patrick and his team were super helpful in helping to set…read moreup our moving truck and supplies. I definitely recommend using them.

This U-Haul location is a good one.They are experienced in helping you find the right rental and…read morehelping you get what you need to move. They also had some very good advice and tips. Everything was as promised. That was quite a relief since I have never done anything like this before for myself. I don't think my rental was anything complicated so I was able to do the whole thing myself and save some money.

Patrick was the best and helped me find the perfect sized storage unit and got the 1st month rent…read morefor free. I was also able to get a uhaul at the same spot & they have moving carts

BAIT AND SWITCH- I have two units at the Holly Springs, NC location. One for work (with…read moreelectricity) which my company pays for, the other for personal storage(without electricity). We were given a rate of $189 plus $13 each month for insurance (total of $202) for our personal unit which we literally had for one month before they changed our rate to $235/ month. With insurance, it will be $248/month. My storage unit for work which I've had for 2 years at a rate of $211/month remains unchanged. My work unit is the SAME size WITH electric which should be a higher rate is now a lower rate than my personal unit WITHOUT electricity!!!! I find it completely RIDICULOUS and outright deceiving.

We rented a 26 ft truck to move across the country. Jonathan provided excellent customer service…read more He was organized, professional and patiently answered all our questions. He made sure we had the proper insurances and who to call if we had any problems. He was very respectful of covid precautions.

Paid for 24 hr access because of military work schedule. Came in at midnight and gate code says try…read moreagain during business hrs, knee jerk review

Excellent service and follow up. I got the hitch and the bike rack from them. I would recommend themread more

Had them install a hitch on a Lexus NX 200 T. It all went well and it was a quick install being…read morethat I had made an appointment. I recommend them.

As much as I love going to Costco and seeing all their products and what's out there, I don't…read moretypically have a good experience with the customer service representatives or the people at the checkout counter or even just the general workers. I always feel like I am being a hassle by simply existing or needing to check out. They always seem super stressed, and I'll be at there extremely busy so I cut them some slack, but I just feel bad if I ever have any questions or anything like that because they make me feel unwelcome. Don't get me wrong, there are still some that are very kind, but I just think that this location is too small for the amount of customers who go in. It's almost always insanely packed to the point where I have to park at the neighboring stores

Man, I do generally love Costco, even though of late they just seem to keep taking things away from…read moretheir members. It started with sauerkraut on the hot dogs, and has since expanded to what I considered to be a core benefit, the well-priced propane tank refills. There also used to be a recurring deal around Black Friday for a heavy discount on NY Strip or Beef Tenderloin (for the whole portion, where you have to cut your own), and no more take and bake pizzas? Come on y'all. Help us out. Still, my membership is easily paid for every year in just gas alone, among many other things where they just can't be denied. This location in Apex, definitely not my home location, and I'm going to go ahead and be very thankful for that. I happened to be in the area on my way back to the Triad and needed gas, which turned into a WHOLE THING. This was a Saturday, and yeah, Costco on a Saturday is generally very busy. Expected. But this place was total gridlock. You could not move in certain spots, because traffic is not effectively funneled onto any kind of main thoroughfare through the parking lot. Whoever designed this parking lot needs to be forced to exist in it and instantly regret all their choices. The Costco gas station, is at the epicenter of the nonsense, and that makes it even worse of a problem. All told, I would have happily paid 30 cents a gallon more at any other gas station on my route. I didn't know this would be nearly a half hour detour. Not a mistake I'll make again. There has to be a way to improve this situation.

Needed to move in mid-January and as with many oddities during this pandemic, a lot of moving…read morecompanies are busy! But a quick online search leads me to Little Guys Movers. The reviews look real, they're well-rated and really close to home so I give them a call. Charlie at the office takes in all my information including details about each location and a basic inventory of key pieces of furniture in addition to packed boxes. They check in a couple of days beforehand and we are good to go! Day of the move, Malik, Hunter and Tyrell show up in a fairly large truck. They help me break down some furniture (bed frames) and try to leave as much intact for the move. For my 2 bedroom apartment it takes maybe 2 1/2 hours to bring it all down. Unfortunately I live on the 3rd floor which slows things down. On the destination side it takes a little over an hour to unload which includes re-assembling stuff. Didn't find many/any dings on the walls or furniture, they wrap the edges for safety. I tip the team and say a huge thank you for this big step forward in my move. Overall I was very happy with their service, it was a little under $900 for the 5 mile move but heck, I sure couldn't have done it on my own. While I was concerned about some of the negative reviews I saw online, my experience was top-notch for the move!

Great guys but 2 items broke due to not picking it up gently. They came on time and load my items…read morefrom a U-Haul truck to my townhouse.