8/2 Sunday's service was great!! The manager and the sales girl were so helpful!! Thanks so much!! read more

The food at Ironclad is always quick and reliable. The addition of self service check has expedited any wait times. There aren't a lot of food options in the Richmond Airport - Terminal B, so it's great to have a go to spot that has good food at a decent price. Tanea Burton, an employee at Ironclad, was super friendly and had great service on my recent stop at Ironclad in the B Terminal. read more

This place is insufferably bad. I'm in Richmond 1-2x a month. Gave Ironclad a 3rd try yesterday and am out on them. The staff is terrible. Two people working. Two customers. One couldn't get off their phone and the other I have no idea what was going on. We had to wait for coffee to be brewed appropriately 9AM. No sweat. Maybe 10 people ran through there on a previous flight and they lost track. The coffee as presented was terrible. Coffee was warm at best. Staff said they just brewed it. No offer to resolve. Just back to cloud 9. Didn't want to argue so just threw it away. Other customer did too. No clue why we waited. read more

I got the cold brew. It's watery. The flavor is fine, but it's way too dilute. Service was via kiosk, the leafy behind the counter was efficient. read more

It took 15 minutes to make two of the absolute worst tasting coffees I've ever had in my life. Not purchased, tasted period. I got an oat latte and a cappuccino, and couldn't tell you which on was oat milk and regular. When I removed the lid to taste them, my wife asked me to throw hers away just based in the smell. I can't tell you enough, do NOT spend your money here. read more

What's the purpose of ordering at the kiosk if Iced drink is given to me hot? 2 employees. Bariata skipped my order and still made it wrong read more

Shonda was amazing! made my drink with love! Very kind and professional. it was a nice vibe!

Grabbed coffee and breakfast from this coffee shop as it was the only option in the terminal where I was. My coffee was mediocre and the breakfast sandwich I ordered was smashed flat and had hardly any meat and egg on an oversized croissant. The workers were working very hard as it was very busy. read more

I was served by Nilea and she was extremely helpful! I ordered a drunk that was not for my taste buds and she( Nilea) was graceful and understanding to allow me to get a different drink. I am so grateful that Nilea was my server. read more

I bought a chocolate chip muffin at the outrageous airport price of $6 as I was heading to catch flight on a long day of travel. Opened it on a four hour flight excited to have a snack. It was inedible. Really weird chemically taste. Not sure how one makes a chocolate chip muffin taste as vile as this one. The cashier was nice, at least. read more

I cannot believe how continuously horrible the coffee, food and service is at this location in the airport. RIC Airport really needs to find other options for travelers. This business makes no effort to improve. - Crushed sandwiches or pastries - Grounds in your coffee ... about 80% of the time for me. - Slow service! - Staff just doesn't care. read more

Messsssssssyyy!! The kiosk malfunctioned and I ended up with something completely different from what I ordered. Yay! It was also super expensive and it took more than 30 minutes for them to make it. One person was wiping down the counter (over and over, nonstop) while the other lady dug in her hair while wearing gloves and serving drinks. Be sure to get coffee BEFORE arriving at the airport. read more

Tanea B. Was such a friendly person and took the time to brighten my day while I was stuck on stand by. Would come back.

Very poor customer experience. Two grown humans behind the counter and they told me "you gonna have to use the kiosk". The food items I picked up from the fridge case weren't on the kiosk. The guy handed me a scraggly piece of paper to scan. Just a whole rude vibe. Then, while doing literally nothing, the guy shakes his head and says "I need a f***in vacation. read more

Sharonda & Charles always go above and beyond for their customers. You can tell they love their Job and their first time or returning customers read more

Overpriced watery coffee and slow service for $12. Ordered a flash cold brew with a shot of espresso. You'd probably be better off just having the cold brew and save some $$$. read more

Got a latte from the airport location . Sharonda was such a delight . She was fast with my order and it was so good

I went here because the person at the coffee station before security said TSA is likely to take away anything I buy and try to bring through security. I wasn't happy with this place. They want you to order on a screen, but the scanner attached to it wouldn't scan my Gatorade or fruit cup. Someone by the cash register waved me over to help then promptly walked away. When she returned she rang me up. A Gatorade, fruit cup and a muffin cost $21, which seemed a bit high to me. I probably wouldn't go here again unless I had to; probably better to get stuff before security and eat it before the checkpoint. read more

tanea was so helpful and sweet! The chia tea, white choc, espresso shot was great! Thank you!

Spent $5 on a "loose leaf black tea", as the menu states, and was given a cup of hot water with a Lipton tea bag. Really didn't make me happy. Tried to ask the employee about this but he avoided me, busy with other orders, so I gave up and accepted my 25 cent tea bag. Not sure why the menu and ordering kiosk would say "loose leaf" and charge you for premium tea when it looks like they only offer cheap tea bags :( read more

Ironclad Coffee - Coffee & Tea Near Me - Richmond, Virginia

Waste of $40! Caramel Latte did not taste well at all. It had no flavor - couldn't taste coffee or the flavor. The cinnamon bun was ice cold in the middle - wasn't warmed completely. read more

Yikes! The ordering kiosks here are paired with a highly incompetent staff that works what feels as slow as possible to provide bad food and drink! Why is the cold brew not good? Why did it take 8 minutes to get a cold brew while the staff chatted? This place is not good at all! read more

My cappuccino from a machine was fine, but the apple danish I bought here was completely inedible. It tasted like the butter or oil was rancid and that the danish had gone through a dozen defrost-refreeze cycles. I could imagine the astronauts on the space station eating a tastier breakfast. After three bites of trying really hard, this went right into the garbage. The sad sight of a long line of early-morning airline passengers, families juggling kids, and little old ladies all fumbling with the touch-screen kiosks (the only way to order), plus this downright execrable danish was almost too much to bear. read more

Smooth. Fast. Easy. Shout out to Charles and Chris for their friendliness, helpfulness, and FAST service! Thanks for all y'all do. read more

Ironclad Coffee - Coffee & Tea Near Me - Richmond, Virginia

Super slow service, half the time no one is behind this counter. The foods alright but they are anything but friendly. Lost the ticket to my order so proceeded to make a drink entirely by guessing what I got and then got upset when I requested it be made properly. I am genuinely baffled because it's not like this was a cheap drink. What can you expect.. read more

Wow, hopefully you don't have to catch a flight, because this is the slowest service I've ever witnessed in 60+ years of being on this earth

Extremely friendly service, smooth, hot cappuccino and tasty breakfast sandwiches! Located by gate B7. A nice counter if you need to get some work done, too. read more

One of the worse places ever!!! Why does this place exist in this airport. When I walked up to the counter Wednesday morning 8/6th at 8:15 the young lady that was behind the counter had such a rotten attitude you could see the anger on her face. I thought let me try and be nice. So I asked her if she could serve me and she looked at me with her angry face there is another Kiosk right there pointing.....immediately I walked away to find another coffee shop. Not before paying for my water on the kiosk...which thank goodness it printed out a receipt because she questioned if I paid because it didn't show up on her side...even though she was standing there when my receipt printed out. I walked away to find another coffee shop before spending my money with this particular company. But there was none...so when I came back thank goodness there was another woman behind the counter. Who was pleasant....when I turned to the left of me the woman with the horrible attitude was stocking danish with her nasty hands (no gloves or any type of utensils) and complaining about how the danish looked... Next time I have to travel I'll make sure I get my coffee before I get to gate B.... I really hope that another company takes over this coffee stand. What a waste of my time, money and energy. read more

Biggest waste of money and time. Ordered an iced latte, but they claimed it rang in hot even though I know what I ordered. They poured it over ice, and of course the hot drink melted the ice instantly and watered it down. I spent $7 on a flavorless watery cup of milk. Just stay tired or sleep on the plane, it's not worth it. read more

They're never open as advertised evening hours sometimes they are sometimes not otherwise the coffee is good

There is nothing good to say about this place. Staff was the worse ever and service was even worse. Someone from management should spot check this place because I don't see them in business very long. For an airport location they need to get thier stuff together. Had a bad coffee and didn't want to try anything else because presentation and staff didn't make me feel confident it would be worth my time and money. Worse experience at a coffee place in airport yet. read more

Am a fan of the local location in the west end - expected a little drop off being at the airport, was given an almost inedible, stale biscuit. Sucks. Hope my experience was not the norm. read more

Bad service. No espresso drinks. No your welcome when thanked. Rude indifferent service. How can a coffee place have no espresso? I seemed staff just didn't want to bother with making drinks. read more

Good service but their new system seems a little challenging for the staff. The worst is the tops to their cups! If you don't get them on just right they are coming off and you will be covered in hot coffee. Otherwise it was a good experience. read more

Weak coffee and the only coffee shop I have been to that doesn't offer refills. Not to mention the less than enthusiastic workers.

Terrible employee attitudes. Gave us a warm coffee at best...we asked for a hot coffee and both employees there today argued and had the biggest attitude ever. Asked for our money back and she wouldn't so that either. I know no one checks for airport vendor reviews, but I had to post something. read more

Sandwiches burnt, can't do refunds, they're made hours earlier and kept in a warmer. The meat doesn't taste right.... Please don't spend $12 on this pathetic sandwich like I did. Go literally anywhere else. Had to throw it away, I was going to throw up. read more

As I understand it, this place is only affiliated by name (maybe coffee beans) with the real ironclad coffee shops. The ones in the airport are an embarrassment to the real company. They recently installed self checkout, as the only option, which seems to take every person on a 5 minute quest to figure out what normally takes one cashier 10 seconds. Factor in the fact that the company operating this place now has only one person actually doing anything at this shop. Who by the way seems to take 5 minutes per drink. No 30 minutes after my initial order I am already upset. And disappointed for the actual company Ironclad runs. The service and experience are nowhere near what should be delivered. And enough of this self checkout then to have the nerve to ask for a tip. If I were the peeves of Ironclad, I'd sever ties immediately or insist they actually get a cashier to make the process feel less stupid read more

Easily the worse coffee shop in Richmond. And when you contact the owners of Ironclad for feedback, they take ZERO responsibility. They say they don't manage these, and suggest you contact the group who manages the airport locations. I'm sorry, but don't you get paid for this licensing agreements? If your name is on it, take responsibility! And definitely don't be openly rude to people like you were to me on Facebook. I not only wouldn't recommend this location, I wouldn't recommend setting foot in ANY Ironclad location given how rude they treat people. read more

Ironclad Coffee Roasters are inside of Richmond Airport got 3 of them, one in each concourse and the middle called atrium. The sitting area is open for charging regardless if it is open or not. My Southwest Airlines flight landed at Concourse B. I had a first encounter with a mediocre service and again on my way out. Both were worse than the one at the atrium location. I can't tell you how the one at Concourse A because it needs to go through another TSA. Richmond International Airport has 2 concourses and each concourse has its own TSA. I'll try to fly in with American Airlines next time to experience it. I ordered a drip coffee and an apple cinnamon at atrium location. The cashier took her time to make my coffee to the right temperature and microwaved the muffin. But the one at Concourse B... I got a cold muffin from the Otis Spunkmeyer case. Yikes. read more

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