After spending forty years as a computer engineer, I thought I could change the keyboard in my own…read morelaptop. I ordered a new keyboard, looked at a youtube repair video, and realized that I was completely out of my depth. I took it to Wolfie who deftly disassembled the entire machine, discovered that I had the wrong keyboard, then built up a replacement with pieces from the old and new keyboards. This involved careful work on plastic pieces. The result has worked great now for a couple of weeks. I give Wolfie my highest recommendation.

Communication was off and on, but that's to be expected when chatting through a third party like…read morethe Yelp app. Once we hooked up, Wolfie(?) was concise and accurate about his pricing and the work I requested. It went well and I had my screen replaced in about an hour. This was on a foreign phone (Oppo Find N5, a fold phone not sold in the US) that 3 other shops declined to work on. Pricing was good also, so I give this repair service an AAA+++ rating.

I stopped by because I saw he had some e bikes for sale . He helped straighten my wheel , very nice…read moreguy . I'll be back with my computer as the hinge is broken . Thank you frank .

Cluttered shop, sloppy work, and three wasted trips. I brought my PS5 in for a USB port fix, and…read moreone time he said it was done but was still finishing it when I walked in. After all that, both USB ports ended up dead and he claimed the IC chip had failed -- something that wasn't an issue before. He refunded the $50 for the port, but I still paid for the cleaning and lost a ton of time. Taking it somewhere competent. Don't take your PS5 there! It'll come back worse.

Fantastic In-Home Tech Support and Training! I highly…read morerecommend Henry with Computer Chimps for any IT needs. Henry came to my home to help optimize my setup, and the experience was top-notch from start to finish. What stood out: Streamlined Operations: Organized workflow and made my system run much faster. Clear Explanations: Explained how certain apps and programs function. Easy to Understand: Clarified complex tech concepts simply. Highly Professional: Knowledgeable, and very patient. I will be using Henry and Computer Chimps for my future IT needs.

I used Computer Chimps for what I thought was a virus, but turned out to be an Xfinity connection…read moreissue. Henry quickly diagnosed the problem but then, to my surprise, began communicating with Xfinity customer service about the issue and worked with them to get my internet service re-established. Even if I had known it was an Xfinity issue, I would never have been as efficient and sure-footed as Henry when it came to getting them to fix the problem. Henry was a life-saver.

Anytime I have a problem with my laptop, I call Jim. He's honest, reliable and tells me the truth…read more It's been a few years since I've had to call him but when I did, I got the very same professional service. Jim gives a brief guesstimate of what he thinks may be the problem. He's very up front by saying it could be more or less but he won't do anything without calling me with the diagnosis and reviewing the details of what he will fix. I dropped my laptop off on Thursday afternoon and it was ready the very next day. I have been working with Jim since 2012. I was away from the area last year and I took my machine to Geek Squad. I regret the whole experience. They had my laptop for 2 weeks, told me it would be about $90 and ended up over$300. They gave me a big folder with paper explaining what they fixed but I couldn't understand it. That's what I appreciate with Jim. Next time I won't sweetest the 40 min drive to Beaverton. I'll just confidently see J and knew my computer will be fine sheet his attention. Highly recommend!

The service was excellent The person in charge knows what…read morethey are doing! Well worth the price

Josh clocked my PC model and generation within seconds of me walking in. He asked what the issue…read morewas, and immediately knew what the potential causes and solutions were. 45 seconds into the diagnosis, he pinpointed the faulty part and provided a solution. Josh really knows his stuff. I'm happy to pay for such deep expertise and skill. Likely to be my new go-to source for all computer problems.

Josh- My son came…read morehome, fired up his "home build" and it worked!!!! ;) Thank you so much!!!! He needed this win. You are without a doubt the most savvy, caring, and efficient person in your field. We had been stumped on that bios problem for two weeks; you resolved it as a walk-in within the hour....and he's calling his buddies about how he magically got a second ram card ;). That's insanely fast and resourceful. I'm hugely indebted to you. I owe you.

Took some old computers in to have data transferred to a hard drive and then wiped. And took my…read morecurrent newer computer as well. I came back working better than brand new. Same for my husband. Fast turn around time and decent pricing.

I paid an extra $100 for expedited service after being told that, without it, work likely wouldn't…read morestart until Tuesday, but with it, they'd start Friday and I'd likely have my laptop back by Saturday. That didn't happen. On Friday, they attempted to boot the laptop, eventually got into BIOS, and confirmed the SSD wasn't detected--a problem I had already diagnosed and explained when I dropped it off. By Tuesday, they still hadn't properly diagnosed the issue. I called seven times on Monday, drove to the shop after getting no answer, and found it locked despite the website listing it as open. When I finally reached someone Tuesday, I was told that a "might" 24-hour turnaround didn't mean I was entitled to a timeframe, and that the repair would take as long as it takes. They couldn't even provide a rough estimate. I received no proactive updates, and it seemed like very little had been done beyond the initial attempt to boot the laptop. I understand repairs can be unpredictable, but the lack of communication was unacceptable. The SSD replacement ultimately cost around $450, including the expedited fee. As an electrical engineering student, I'm not a PC repair expert, but I had already identified the likely problem. I estimate diagnosing it, replacing the SSD, and reinstalling Windows would have taken me around four hours. I could have purchased a better drive and done the repair myself for roughly half the cost--and likely had my laptop back the same day. Instead, I paid a premium for expedited service and waited days just to get the problem I had already identified addressed. They offered a replacement SSD from their stock and gave me a price, but only provided part of the drive's description. I later found the same model online for less, and it wasn't even the drive I would have chosen for reliability. Customers should be given the full specifications of replacement parts before agreeing to pay for them. The whole point of paying extra was to save time so I could keep up with schoolwork. Instead, I fell behind while stuck using inadequate loaner computers. Had they been upfront that my laptop might sit untouched for days, I would have taken it home and fixed it myself. I can't know why they didn't tell me, but it's hard not to suspect they withheld that information because they wanted to keep my business. Ultimately, the SSD replacement fixed the original problem, but that doesn't excuse the experience. Repairs can take time, and unexpected delays happen. Leaving customers in the dark, refusing to provide even a rough estimate, and being closed during advertised hours without notice are unacceptable, especially after charging extra for expedited service. I wouldn't recommend this shop. If I'd known how this would go, I would have bought a better SSD, spent a few hours installing it myself, and saved both time and money. (Which, even if I wasn't an engineer, anyone could do with ChatGPT and a YouTube video)

Helped me with a really pesky and annoying dead component that I was unable to diagnose myself…read more And did it in an hour or so. Absolutely worth it to ablate the frustration. I appreciate Steve's help.

Communication can improve ! I called three weeks ago. Left a message and no reply. Computer…read moreis still down ( not working.). Anyone running a legitimate business would've at least called back and said, we're busy but, can schedule you in the future.

Demetre saved my online life when he let me trade 2 non-working laptops for one that works very…read morewell! They would have been too expensive for me to fix and I only need one anyway, so it was a win-win for me, especially since he offered a warranty on parts and labor! He's already come through when the power cord died, replacing it with a new one. Thanks so much Demetre! Its great to know an honest guy in the tech business!

Amazing service. My computer is faster now than when I first bought it. Great customer service…read more I have gone to others for computer needs and have never received this quick of turn around. I will use this service again. A++++++++

I was looking for a reliable PC repair service to troubleshoot my brand-new gaming PC, and I'm so…read moreglad I found Slave To The Machine! Unlike other PC repair services that jump straight to charging for a diagnosis, Stephen actually took the time to give me troubleshooting advice--for FREE! Stephen genuinely cared about saving me money and even suggested that I contact the PC brand's customer service first before having him work on my PC. His honesty and willingness to help without asking for anything in return really stood out. If I ever need professional repairs, I know exactly where to go. Highly recommend!

So glad I found these guys! Stephen was very helpful! I thought my whole business document…read morelibrary was about to be lost. Stephen was able to walk me through getting it to a safe place over the phone. I chose Slave To The Machine because of its proximity to my home office but I didn't even need to wait for an appointment or go to their location. Thanks again for the great service and for being 'real Portland' at its best! I will be hiring STTM for my next issue which is a hardware compatibility issue.

I was briefly a customer several years ago. I left because of their poor reliability and…read moredisinterested "customer support". I had heard that they went out of business (not surprising since in my experience they were pretty bad). Perhaps they were just bought out? It seems like there are less and less local options for phone, ISP, colo and network services here in Portland. It's a shame that this one is as bad as it is..... Portland could really use a five star provider.