We will come to the mall just to get this delicious meal! One packed bowl will feed two people. When you get your bowl you choose meats first, beef, chicken or pork. Then a large selection of vegetables, add pineapple or garlic and then selection of sauces. I suggest everything! Then they will add the noodles and cook it in front of you on a round grill. The paper box gets super hot so grab some napkins to hold it! The name has changed from Great Khan to Iron Grill but it is still great food at the same location! read more

Iron Grill Mongolian BBQ - Mongolian Bowl - Mongolian Near Me - Thousand Oaks, California

I had to wait 30 minutes for my food to be cooked! There was only one guy at the grill and he was the slowest worker! He took forever to clean the grill between customers and then disappeared. I had to ask the lady at the cash register to get him back to the grill read more

Used to really like this place but it has gone downhill. Food safet practices are poor (putting spilled vegetables and meat back in self serve containers without gloves). We waited for 45 minutes and we still had 10~ orders ahead of us. Service moved at a glacial pace. We ended up cutting our losses and leaving between the wait and watching the food safety practices we decided to cut our losses and leave read more

The food is always fresh. A lot of ingredients to choose from fast and easy quick dinner and healthy read more

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I generally enjoy a good Mongolian BBQ. While the overall experience was positive, I do think the cut of the meat and how much space just a few pieces take up in the bowl could be improved. A different way of serving the meat might make the experience better. Otherwise, no real complaints. The service was efficient, and the location is convenient, situated in the food court near the entrance. There's plenty of seating, and during my visit it wasn't too noisy, though I imagine it can get a bit loud at busier times read more

This is my favorite Mongolian bbq place. There are so many options of meat and veggies! The chicken breast is perfect if you don't like any chewy or tough pieces. They have such a variety of veggies like tomatoes, carrots, bok Choy, and baby corn. They cooked the chicken and veggies perfectly because they steam it with a lid. I love the house chili sauce is like the Huy Fong chili garlic sauce only it's not too spicy. My son is even more picky than I and he ate it all. One plate filled up me and my son. We will definitely be back next time we come to the mall. read more

Iron Grill Mongolian BBQ - My son and I sharing a meal - Mongolian Near Me - Thousand Oaks, California

The guy with the glasses that's always cashiering, his customer service is really bad! He makes no conversation even if you try to talk to him. This has been the second time I come here and it's the same thing or maybe even worse. The gentleman that made our food are always ever welcoming. The food is really good. I would come back again and I really hope the cashier has a different attitude. Merry Christmas. 4 for the food but with the cashier and his customer seriously makes it a 1 read more

The cashier allowed everyone to serve themselves. After I paid I received my bowl and as soon as I started to serve myself the cashier took the bowl away from my hands and said " I'll serve you what do you want." Also I paid for a side of shrimp about 3 dollars menu says 6 PC and the same cashier goes to the back and brings only 3 PC, felt discriminated here. read more

This place has to be under new ownership. I hadn't been in about 2 years and it definitely wasn't the same as before. There was only one gentleman working, he did the register, the sauces and the grill and he wasn't very friendly. The food was given in a brown paper box thats used for salads and it was burning hot as I was carrying it. The food wasnt very good, with no flavor and the meat was over cooked. Definitely disappointing because I used to look forward to eating there when I occasionally visit that mall. read more

Mall Mongolian doesn't really live up to the dedicated Mongolian restaurants that are unfortunately becoming rare. Still this particular one was surprisingly good with adequate seasoning/sauce options. Four stars on the food court scale. read more

Iron Grill Mongolian BBQ - Mongolian Near Me - Thousand Oaks, California

Satisfaction guaranteed for decades now. Great service, too. Delicious, quick, mongolian food. The only thing keeping the mall food court alive IMO. read more

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excellent! easy! fun to eat at! we travel from a great distance to grab a meal there! read more

I'm gonna start by saying the food is 5 out of 5 stars. The main reason why I'm giving this place a 1 star rating is based on the hours. The hours state they close at 7pm. As I was walking thru the doors at 5:35 they had already put all their food away and were basically done cleaning. I drove all the way from Oxnard to eat here. It was a disappointment and honestly pathetic. I suggest if you guys are gonna close an hour and a half early, please change your hours so people don't waste their time, thanks. read more

We came with eight family members at 5:50pm (they close at 7:00pm.) The employees said they were closing at 6:00pm and rudely refused to take our order. We asked nicely for the manager and the employee replied "you're out of luck. He isn't here." What a way to lose customers. I will be letting the Oaks Mall know they are closing early as well as posting this on NextDoor! read more

Eat here often - came tonight 7.50 and was told they were closed. All food was out and 1 customer waiting for their order. FYI you close at 8 not 7.15 as we were told. Lazy staff!!! You lost a customer today read more

Hours say they close in 45 minutes we walked over and everything was picked up. I guess the employees can't respect the posted hours. Very sad read more

I have always loved this place but the employees just are not kind nor compassionate, I accidentally put a sauce on that i can't have and caught it before they even put it on the grill, i kindly asked if i could quickly redo it and they just shrugged it off. Basically they were like sucks for you. Sadly they have lost my business. Also to add, some of the meat was defrosted on the edge, not super sanitary. read more

professional cook, good attitude, tasty and very rich in vitamins! thanks guys, everyone who loves tasty and vitamin-rich food is welcome read more

Iron Grill Mongolian BBQ - Mongolian Near Me - Thousand Oaks, California

Mall food for sure but semi fresh. I like that you get to pick the items and amount that you want in your bowl. I really like the texture of the noodles. We add many scoops of bbq, garlic, chili, and one scoop of the oyster and lemon sauce. The guys working the grill were really nice. It's a good amount of food for the price. I would eat there again, but I wouldn't go to the mall just to eat there. read more

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Now known as Iron Grill Mongolian. Shady shit upfront. Just change the name. I would have given benefit of doubt. One on tv price was 13.99 and charged 15. No receipt, hence can't argue. Second, cooked vegetarian and non vegetarian pork and what no on same skillet, with no cleaning in between. Worst!! 0 stars! read more

Would give negative if I could but one star is for the kind chef. The cashier charged us $15 a bowl with no receipt. We were grabbing sauce and the cashier came over, took the bowl away from us and said we aren't allowed to do the sauce ourselves. I told him my mom isnt finished with grabbing ingredients but he gave us a threatening look and ignored our request. First and last time here read more

Solid spot for lunch or dinner. While the food quality is not the best, it certainly does the job. For $10.20 after tax, you will leave very full and satisfied. This location in particular keeps their grill/wok extremely clean. Cleaner than other Mongolian BBQ places I've been to by far. Service is nice for the most part. After you pay, you'll be given a bowl to fill to your liking. Meat options include chicken, beef, and more. Vegetables I normally go for here are broccoli and carrots. Pineapples are a nice touch. Tip: Don't leave space for noodles in your bowl. They add it separately at the end in its own bowl. I've made this mistake a couple times now and I always regret not stocking up more on the meats and veggies. Go ahead and give this place a try. For the price and quantity, it ends up being a pretty good deal. The taste is good, and there's really not much to complain about. For a mall food court, it's definitely not bad, and actually a pretty strong option. read more

Iron Grill Mongolian BBQ - Dinner - Mongolian Near Me - Thousand Oaks, California

Amazing service! Super fast and easy. The food tastes great and it's a really large portion for the price! The customer service here is very nice too, the workers are helpful and considerate. Definitely would come here again and recommend it to everyone! read more

I used to enjoy eating here, but the last two times, the customer service was terrible. They keep you waiting and waiting until a chef finally comes out from the back to cook the food. No apologies given. It's a shame, because I like the food, but I no longer wish to support a restaurant that cannot respect the time of its customers. read more

I am absolutely certain this had been said before but if I could give negative numbers I would. I normally like to give positive reviews and if you look up my review history you will see that it's much better to praise than to detract but this situation had me so upset I just felt that I had to write it view the situation to prevent others the same grief. I ordered 3 separate meals through the post mates app. The app was pretty clear as to how to place the orders and specifically what you want in your order. I placed the order for pick up taking too long for someone to drive it. That said I came to pick up the order and only 2 of them in the bag they had to make 3rd because it wasn't ready so clearly they weren't paying much attention. I finally got the order home and each order was mine specifically one I had ordered which I had just wanted vegetables and meat with no noodles or rice. Not to get into specifics but it was wrong and it had noodles which I don't eat. I 1st call and ask what they were going to do is accommodation less than sympathetic, he was downright right. I requested a refund for everything and once again I was met with a can't do attitude as opposed to a can do attitude or any kind of remorse. I was told that I have to go back to the post mates app and do the refund process through them so now I've driven here twice and now it's up to me to acquire my refund. That sounds like pretty good customer service to me right. As I complained one of the employees came up with this brilliant one. Well next time you come in you shouldn't use the app you should just come in and placed the order yourself. Hey post mates they're really out than your cause. So it's my fault now not actually physically showing up in placing the order and/or live on a app that markets itself as a food order app. The entire experience was frustrating and terrible please didn't exactly set my Saturday night off on the best foot. I'm less be very honest food aobt worth the trouble. Stay away people Postmates you may want to take these guys off ur app. They're not exactly supporting your cause and they are representing you extraordinarily poorly. Hey franchise owner this is a food court restaurant you may want to think about looking into how things are being done in your operation to court restaurants can come and go very quickly. BUYER Beware ! read more

For food from the mall food court, pretty dang delicious. Shrimp 2.49 extra, extra noodles, same or similar. No guilt.

Meat potions are disappointing to say the least. Waited over 20 mins to get my bowl on the grill.

The service sucks, food is good, just need better training, the two young ladies were on there phones to much and one sat on the counter table, I could clearly see there cuts on there wrist. read more

Iron Grill Mongolian BBQ - Good and spicy - Mongolian Near Me - Thousand Oaks, California

I stopped here for lunch on a whim today and because they had no other customers and the grill was being cleaned. Being a picky eater who hates spicy food, I often avoid places like this because they can move my food through the same space on the grill where spicy food was just sitting and contaminate it with garlic and stuff. So since I was the only one there and the grill was clean I gave it whirl. The woman at the register was very nice and helpful in explaining the process as I hadn't been to their restaurant before. I filled my bowl with meat and veggies (the meat is frozen in thin sheets and doesn't want to pack into your bowl so you end up with quite a bit of empty space in there) and then an employee piles noodles on top before handing to the person who cooks it all. My food was cooked and ready very quickly. The staff did add a bit of some kind of sauce while it was on the grill but then I asked for only water and he swapped back to water and I couldn't taste anything unusual so I guess the default sauce they use is very mild. Food was okay - meat and veggies aren't high quality but they're okay. Actually I didn't like the beef at all (it tasted too strongly like cow and was tough), the pork was okay and the chicken was fine. I was satisfyingly full afterward. My soda tasted weak though so that sucked. I'd consider coming here again if the timing worked out for me to snag a space on a fresh grill. read more

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We arrived at 7:49 knowing they close at 8. They told us the closed at 7:45. There was one couple waiting for their food to be finished. All the meats and veggies were still open, nothing was put away. The guy at the register asked if they could do one more and the cook said NO. It would have been so easy to let us order, there was no one else behind us. This was horrible customer service and that is why I am given them a 1 star. read more

Avoid unless you are dying and have no other choice. So burnt I couldn't eat. You are supposed to clean the grill after you have cooked other's dishes. The grill was so burnt with noodles and all else, it was completely covered with black char everywhere. I advise you to stay away unless you want to eat cancer bowl. read more

Soooo disappointed and disgusted! Whenever my family goes to the mall we usually eat here....but not this time! As we walked up the young cashier had her back turned and her friend was at the counter. Her friend reached around the counter and grabbed a carrot or 2 with her hands. Threw the carrot(s) at the cashier. The cashier turned around laughed and said something to her friend. She knew a carrot hit her because she looked down. She than saw us and tried helping us. I told her that her friend stuck her hand in the carrots and threw it at her and her response was "I didn't see her." I was disappointed she didn't immediately throw the carrots away. Disgusted because now they are contaminated!!! Aaaand she didn't even change her gloves!!! THIS PLACE ISNT CLEAN!!! read more

It's been about 1 year and a half that we come to this restaurant and we always loved it. Great food and great price. Then couple of weeks ago we have been disappointed. However the owner, Kevin, handled it really good and was able to get us happy again! He's a super nice guy and we'll continue to support this family business!! :) read more

Very poor service. Lazy crew and they don't provide enough food. Hope they get their shi* together

First time here. Food was good but guy cooking the food is on a power trip. We got two orders and asked for 5 condiment cups. Guy refused to give more than 3. Even cashier told him it was 3 per box of food and we had 2 boxes... won't be back just because of that A hole read more

Here with the folks from out of town. Walked the food court and immediately chose Mongolian BBQ because it looked healthy and who doesn't want to eat right after Christmas? They give you a tiny bowl, but you can pack plenty veggies & meat which all looked fresh and clean. Then, noodles are placed on top and you get to choose your sauce before it goes on the grill. Not sure if MSG is used, but once the finished product, there was way too much sauce and just drowned out the food. I would go again, but I'd specify 'light' sauce next time. read more

This place is bomb.com you just have to know how to be the master mind behind it all. Don't add carrots or corn. Pack on the rest and add two garlic, two bbq, 1 oyster, 1 lemon and adjust the spice after! You'll fill up a huge dish for two!!! read more

I know it's probably not intentional, but it crossed my mind how the meats are sliced so thin then get frozen so they curl up taking up so much bowl space. Anyhow, they're part of a food court... the food is fast and the quality is as you might expect. Fortunately they add noodles on top of your full bowl and let you customize the sauce. read more

I have been here several times and tonight they went downhill. The younger Hispanic guy who was cashiering was extremely rude. Asked if I was paying cash or card, I said card and he said we are not taking cards right now. Okay well then why ask, put a signed up and say your machine is down! Then he hardly put any noodle on my plate but yet he let the guy behind me pay with his card and gave him a good amount of noodles. At the end of the grill his noodles did not fit in one plate but two. I asked for teriyaki sauce and the guy made me wait over a minute to get me some. While eating my food I noticed him and an older guy use their phone while handling food. Yuck!!! I don't care if your other hand has a glove in the food industry that's a major No No!!! Dudes get a sanitary grip! Whacala!!! Giving it a two star because today they let me down. Also makes me wonder if they only took cash to later stash the cash! Not sure where the owner was tonight. read more

Iron Grill Mongolian BBQ - Mongolian Near Me - Thousand Oaks, California

1. August 03 2013 2. Between 6pm-7pm 3. Hispanic Male cooks frying the food: Bad Service. 4. He was rude and agitated when I asked him to fry the noodles (I don't want to get sick from raw food). He just placed the noodles on the hot frying plate for 2 seconds then put it back in the bowl. That's not cooking the food and thats how people get sick (raw food). 5. It's only partially self serve b/c they won't let you add the sauce and noodles yourself. They do it for you, which sucks b/c they skimp on the sauce and very much skimp on the noodles serving. read more

Iron Grill Mongolian BBQ - $9 per bowl: Service sucks. - Mongolian Near Me - Thousand Oaks, California