I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Friendly and responsive. I booked online and had a great experience. I had a sale price for the…read morefirst month and check out was super smooth.

I had a life crisis occur that resulted in me moving into an apt and needing a storage unit. Iron…read moreGate Storage had affordable rates for a heated, in-door unit which was important to me since we live in WA. They are receiving 3-stars because while the facility is kept clean and the staff are friendly, they raise the rates every Jan with only 30-day notice. I'd been with them 5 months and they raised my rate. I just received my second rate increase notice in the 1.5yrs I've been using their services. I'm pretty sure they used the same notification letter both times. I am looking at other storage facilities. At a time where everything is increasing in cost, this annual increase shows the value isn't in keeping customers.

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Have used Pedron's to store both a boat and an RV at different times for about 15 years. Never any…read moresort of problems whatsoever. I have used both their covered and indoor storage. I feel very safe having my rigs stored with them. A couple of times I've need some help from management on some maintenance issues on my rigs and they have been very helpful. Staff is pleasant and easy to work with. I would highly recommend them. Maybe a bit more expensive than some,kbut worth it in my opinion. George

Had a terrible experience here. Needed a place to store my boat while I was out of town. I went to…read morePedron's RV and boat storage. The building had a beautiful window and Joe seemed really nice but he made me uncomfortable because when he was showing me around his facility he always had a grin on his face and went out of his way to stand close enough to me that i could smell him. I ended up renting a space here for two months. After I dropped off my boat and trailer I went back the next day to get some things I forgot and when I got there the gate was left open. I drove in and Joe was inside my boat going through the drawers and all my things were spread out all over the place. He told me that I "left a light on" and that he was "just trying to turn if off." I took my trailer and boat home with me and I ended up taking it to Chinook RV storage in Portland off Marine Drive. Very professional people here, no weird employees wandering around and it was cheaper. Feel alot better about this place!

Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

The place is clean and very secure. I've been renting a unit there for about 10 years already. I…read morerented another somewhat larger unit because I needed more space to rummage through my stuff to better evaluate what items to dispose of as it is filling the current unit I have. I haven't had any issues with personnel/staff and management, and they've been very helpful with my storage needs. From my point of view, I highly recommend them. Their prices are quite competitive and of good value in my book.

These guys were easy to work with. No hassle, just straight forward and meant what they said…read more I did see a charge of $15.00 tagged on for insurance which I didn't want. They called Uhaul and requested that it be taken off, which Uhaul did. Definitely recommend this place.

Clean, modern, good security, friendly and helpful staff, and half the price of what I was paying…read morein Portland. But don't tell them that! Happy to have found this place. I would add that they also have a wine storage section with controlled temperature. A real bonus!

From the owner: Kirkland Premier Storage of Vancouver, WA offers affordable self storage with premium amenities…read more Our 2309 E 5th St location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, Kirkland Premier Storage

Great place! Kelli is amazing and so is Dimitri. They made the process so easy and are they are…read morethere to help in any way they can. I've been renting a storage unit with them for two years and have never had a single problem. Prices are very reasonable and the units are really clean. I couldn't have found a better place and the location is so convenient.

Racist and incompetent. Requested a storage space from them and provided my Georgian (Sakartvelo)…read morelicense. They called it fake and gibberish - so they either can't read or don't know how to use google. One good thing about them (if you manage to rent a space from these guys) is they apparently don't care about money

We needed extra space as we're selling and downsizing now that children are grown and gone? So…read moreanything we can live without until we can move in when our new house which is still being built will be ready? Rene whom was very nice and personable walked me thru it all including how to open the gate to get in? and with Rene's help I found a proper size space for us! So we can now start to make our present abode look empty for our realtors and client walk-thru's and still leave enough for a lived in look? And the best part is the convenient location on NE 134th just off I-5 which is about half-way between the old and the new digs! ''Thank you''

the facility in Vancouver, wa was great. Clean , Staff professional and friendly. they cared about…read moretheir units and area being clean and safe. i never worried about my items . my stay was longer than we could have anticipated. they made a difficult time fairly easy by making me feel that my belongings would be ok when i ret urned and i was able to make rent payment online or on phone, they even sent reminders via email. While i hope i never have to use storage again , if i had to i would use them with not a second thought.i do recommend them to friends, and to anyone n that area.