Just over a year ago, October 2024, we had a Daikin split unit installed in our 250 sq foot space…read moreat a cost of over $11,000. I have not reviewed sooner because I don't like writing negative reviews because I know it can hurt a business but I also believe we have a responsibility to other consumers to share our experiences so they can make informed decisions. I was assured that this unit would IMPRESS but all it has done is disappoint. It does not heat or cool this VERY small space. Epic was called and came out twice only to tell me that it was working properly. We are faced with using space heaters, fans and a portable AC to find any relief from the cold and heat in the winter and summer, respectively. I just find it disappointing that more locally owned businesses don't stand behind their work or their product. Are we a society that focuses on greed and not quality? My message to those consumers who might be considering EPIC, would be to keep on looking, you'll thank me later.

Our furnace quit just as winter began. The company that installed it was out-of-business, but one…read moreof the technicians now worked for Epic. Epic dispatched him and he made a quick diagnosis. Nearly a month passed while the errant part wended its way towards Epic. We endured sub-zero temperatures while playing musical space heaters to keep parts of the house warm without tripping breakers. We were promised our repair the Tuesday after Xmas. Epic managed to get the furnace repaired just before Xmas eve. Thanks for making our Xmas merry and WARM!!

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

We had a Rheem top of the line, high-efficiency AC and heater unit installed by them this year…read more They were top-notch, and highly professional and were very clean in their install (we have had other services in the past that have been really messy). They installed Wi-fi enabled controls for our home, and tested all of the areas of the home for the control. The following week, they checked in with us by phone to see if everything was working well. We were so impressed by the service, that wanted to say "Thanks, for a job well done." We would definitely recommend them to others. Chris Lee

New company for me to use and I was very happy with the results. My Heat Pump died and so it was a…read moremajor repair. Even though they were not the original installers of the heat pump they were able to get the parts replaced using the original warranty. All phone interactions with the main office were friendly and professional and Henry, the tech, was great!

Completely unacceptable and would not recommend. While initially response to coming and providing…read morea quote, when we went back to accept the quote and confirm a day/time a few weeks in advance, Inland NW Electric did not respond to our acceptance and confirmation of the quote, by all the means they used to communicate with us, despite several attempts. No follow-up email, text, or phone call at all - even when we asked and title things as 'final opportunity'. We made at least 5, spaced-out, and patient attempts. This delayed our desire project by at least 6 weeks, as we then had to call out a difference electrician to start the entire process over.

Darren came out same day and fixed a issue found in our buyer's inspection. Two junction boxes that…read morehad power but weren't properly capped and secured to the wall. He fixed the issue speedly, was friendly and knowledgeable. I would definitely use them again.

DO NOT HIRE THIS BUSINESS. We paid them $3200 and were completely ripped off. I couldn't run the…read moreair fryer and microwave without the breaker flipping the for both upstairs and downstairs. They also missed a few things that were asked of them. Tried to call them but now that they took our money we are not worth their time and we have been ghosted. Horrible company, beware!

I had purchased a gas range to replace my electric not remembering they only need a 110 am service…read more Got it delivered and went to get hookup to find I had no plug in to use. So I called them in a panic after seeing the bill Mainstream had just given me for just doing the gas hookup (almost double what the internet showed as average.) I canceled them doing the electrical but needed someone now. Ok was recommended by someone and I was extremely pleased. They called when they said they would and got me in to get back to being able to use my kitchen. The guys who came out were polite and friendly. They quickly worked and got it all done and cleaned everything up. I really recommend that you call Ok electric to get a bid. They are great!

Matt and his teams always go the extra mile, whether a new or replacement installation or routine…read moremaintenance and service. They are helpful, are patient in explaining items, treats you as they would their own families, and shares options and pros and cons. And provides timeliness sensitivity and reasonable costs - Cannot recommend them enough.

Excellent service and Matt is very knowledgeable and explains everything well what has been done…read more I had air conditioning installed as well as a new furnace. I would recommend McClearys to anyone that needs this kind of service.

I had a tech from Strum come out to service my system. His name was Nicolis and he was awesome! He…read moretook his time and did a very through inspection of the system. Once he was done he explained everything to me and gave me some suggestions to further improve the performance of the system. He was friendly and respectful and patient as he explained what he did and why. I highly recommend Strum !

Have been Sturm customers for many, MANY years. Our heat pump was not functioning properly so we…read morecalled for service. They sent a super young man, and we were billed and paid the almost 200 dollars. Sturm was going to have a tech come out and tell us how much a complete repair would be (I ass u med) we paid for that and we also asked the tech to have sales contact us for bids to replace HP with another heat pump or A/C unit. After over a month of no contact, I finally got the poor receptionist to explain that it would be over 800 dollars MORE before they could tell us how much it would be to fix it. And, she politely said she would ask sales to contact us to follow up on repair or replace. OVER A MONTH OF NOTHING and now over 800 to do something we paid for in May. They threw away a long relationship with us and we are telling our friends, colleagues and neighbors.

I have used AmeriWest multiple times over the past 8 years. Replaced power panel, added can lights,…read moreadded ceiling fans, added RV outlet. Resolved an electrical issue in my kitchen. Bathroom floor heater circuit, (not the heater itself, tiling company). The staff is friendly, Jim has followed up personally to check the work afterwards on several of the jobs. This is who I recommend when someone needs an electrician.

Last year, AmeriWest was working on wiring an additional dwelling unit and basement remodel for us…read more During this time, the Electrician (who was an apprentice) and the Project Manager would show up randomly for short periods of time. The Electrician never worked longer on site than an hour or two and then would disappear for the rest of the day. This went on for about a month until they ghosted us. The job wasn't complete and numerous portions of the quoted work hadn't even been started. We had paid a deposit, but nothing more. After not being able to get in touch with Ameriwest (this will be a theme) to get them back out to finish the job, no response to phone calls or emails (later found out they had fired their Project Manager), we hired another electrician to start/finish everything for us. We learned that the Ameriwest Electrician had neglected most of what was listed on the work order. The new Electrician worked quickly and completed the job in one week's time, putting in full days. We paid them and scheduled an inspection. At the inspection, we learned that the Ameriwest Electrician had damaged the structural integrity of our floor joists and a load-bearing wall, drilling too many holes too close together. We failed the first inspection due to this and had to pay our contractor to replace/reinforce the lumber that had been damaged. After fixing, everything passed inspection. Months went by and then we began receiving bills for the full estimate from Ameriwest, as if they had completed the work. We could not reach Jim, the owner, or Ameriwest via phone or email, though emailed billing statements would arrive to us almost weekly. After having had enough, I sent an email reply to Ameriwest's admin email account stating that we would not be paying this bill unless it was adjusted to show the work that was actually completed by Ameriwest and that we needed to receive this by a specific date. We would consider no response to mean that our deposit covered things in full. Billing statements stopped coming...for about 2 months. As the billing emails began coming again in fall of 2024, still listing the full estimate as the total, we ignored them for a while. Then I emailed again stating the work hadn't been completed. The bills stopped until spring/summer of 2025, and then they started again. I called Ameriwest again and had my mind blown when someone actually answered the phone. I was quick to explain the situation and the receptionist was just as quick to pass my call on to Jim. Jim apologized and said that we shouldn't be billed if the work wasn't completed. He wanted to talk to me more and gave me a cellphone number to text him at. I was on a backpacking trip the following week, but texted Jim as soon as I returned. Only to receive, you guessed it, no response. But the bills stopped coming...until today. Today we received another emailed bill for the full cost of the estimate plus a $500 late fee and a threat to put a lien on our house if we didn't pay. I have once again emailed, called, and texted. No response. If you have electrical work that needs doing and you want a business that is professional, HAS customer service, and will complete the work in a timely fashion, RUN away from Ameriwest!