I brought my iPhone in to see if it could be repaired. Instead, I was advised to consider…read morepurchasing another one. New phones are costly and I actually liked the model of the phone I presently have. Upon further inquiry, I was told that I could consider a refurbished phone(same model as my original) and I could do it at a fraction of the cost of a brand new phone, so I did. Throughout the process of transfering data from my old phone to the new(to me) phone, Lacey was very patient and customer service friendly, despite hitting several snags along the way. Joe and Lacey were both very knowledgeable about their products and took care of several customers while I waited for my data download, showing great professionalism and passion for helping each one. They went above and beyond to ensure that I left completely satisfied. Thank you Lacey and Joe.

I brought my iPad Pro 13" M1 (5th Gen) to this uBreakiFix location through Asurion Home Plus for…read morewhat should have been a very simple repair. The device had a small spider crack in the screen after my dog knocked it off the couch onto tile. That was the only issue. The iPad was otherwise fully functional, including WiFi. What happened next was one of the most incompetent repair experiences I have ever seen. First screen replacement: They called and said it was ready for pickup. But when we got there, the replacement screen was defective and they said it needed to be replaced again. Not great, but mistakes happen. Not a single test performed, wasted our time. Second screen replacement: They called again saying it was ready. We picked it up and took it home. Within minutes it was obvious that the WiFi no longer worked at all. This was a device that had perfectly functioning WiFi when it went in. It couldn't see any wireless networks anywhere you took it. Clearly something broke between the 2 screen replacements. When I brought it back, the huge and ogrish "technician" (and I use that term lightly) immediately became rude and aggressive, insisting there was "no possible way" they could have broken the WiFi. This was said before he even attempted to diagnose anything. Instant blame game, saying "how can I even be sure it wasn't broken when you brought it here?" They then replaced the screen a third time. Meanwhile I opened a second claim through Asurion specifically for the WiFi issue that appeared after their repair as that is what Ubreakifix said to do (in a very rude manner). When they called me again, I drove back to the store expecting the issue to finally be resolved. Instead, the technician informed me he never even looked at the second claim and bluntly said: "I didn't break it and I can't fix WiFi." That was the entire explanation. No troubleshooting. No escalation. No attempt to make it right. So here is the outcome of bringing a fully working iPad in for a cracked screen: * Three screen replacements * Multiple trips back and forth to the store * Hours of wasted time * WiFi now completely broken * Staff that are defensive and dismissive * A second insurance claim ignored entirely * Zero accountability The device went in with one minor cosmetic issue and came out with a major functional failure that did not exist before their repair. If this location cannot handle a routine screen replacement without damaging other components, they should not be performing repairs on premium devices like an iPad Pro. I would strongly recommend avoiding this store unless you enjoy repeated trips, dismissive technicians, and leaving with a device that works worse than when you brought it in. I'll be canceling Asurion Home Plus, and never ever visiting a Ubreakifix again. Stay away, you've been warned.

Called and inquired about a repair for my iPhone 11 cracked screen and battery replacement. Tech…read morewas super knowledgeable and offered same day repair option. Came to my location and fixed the device on the spot for less than other shops in town! They also provide a lifetime warranty o n my screen replacement! will always use Rapid Repair for my tech needs! Thank you again.

From the owner: We specialize in Computer & Smartphone Repair. Offering the best quality parts & tools to repair…read moreyour beloved devices. From Apple iPhones & iPads to Samsung Galaxy Smartphones & Note Series devices. We have you covered! Parts & Labor backed by our Limited Lifetime Warranty.

Place is closed in the Cypress area..but call him up and he will get your phone in tip top shape!…read more He does amazing work!

I do all my tech business with Andre, the owner. I Recently bought my new iPhone and accessories…read morefrom him. Nicest guy. Explains everything with patience. Cannot beat his prices! I have tried other places over the yrs (I'm 77) but he is the best for buying new, or fixing old etc. He is the best. I wouldn't trust anyone else with leaving my laptop with etc. call him, you will be glad you did.

Love this store. Everyone is so helpful but especially Mandy in my the copy & marketing center. Has…read moregone out of her was to help on numerous occasions.

Formal Complaint Regarding Staff Misconduct and Lack of Assistance…read moreI am writing to express my severe disappointment with the service at this location. The store was entirely empty, yet the staff showed a complete unwillingness to assist. I witnessed three female employees at the print center actively ignoring customers. Furthermore, the cashier had an empty line, but refused to help when approached. There seems to be a toxic attitude among the current staff where customers who are less tech-savvy with the machines are treated horribly and dismissed. It is unacceptable for employees to stand around idle while customers go ignored. Management needs to seriously re-evaluate their training and personnel choices at this branch. I will not be returning to do business here.

Took my phone in to get it repaired he is quick,reliable,and does a awesome job. Very good in…read moreprice.Only problem is he does appointment and isn't available all day every day.

Let me start off by saying I don't give reviews very often. That being said, I found this repair…read moreservice by chance and I am very glad I did. Dylan, the owner and operator did a great job repairing an iPhone screen for me. I arrived to his office for the first time and it felt like a friend was greeting me. Honest and very reasonably priced. Wish I found this guy sooner and I'll definitely recommend him to any of my friends!

I was sad to see they closed the location in Ormond Beach, where we live, but since we were coming…read moredown to Port Orange today, we stopped in here to see if a camera issue with my wife's phone could be fixed. The gentleman was very helpful in assessing the problem, but unfortunately her phone is "software locked" and cannot be repaired. We had actually stopped into the AT&T store in the same plaza and when I mentioned the camera was having some issues the AT&T rep recommended checking in at the phone repair place as they send all their repairs over here as well.

I brought my broken watch to the uBreakiFix at the Pavilion. I couldn't be happier with the…read moreresults. It looks beautiful and works like new. Thank you Dalton for a job well-done! Martha Szabo