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    Batteries Plus

    5.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    Services - Batteries Plus

    Device support or repair

    Mobile phone support

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    2 months ago

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    Frank M.

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    Photo of Robert R.
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    2 years ago

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    Tech Hospital

    Tech Hospital

    (25 reviews)

    $$

    Trey did a fabulous job repairing an old-style-but-fabulous Kyocera phone for me, and now it looks…read moreand acts like new. I must admit I was a nervous wreck, fearing I would lose many things I desperately wanted to keep, but every single thing was saved. I'm so happy that I'm going to take other things to him to get them cleaned and updated---fair warning, Trey!---so I don't get into some other jam. In fact, I'd drive up from my home in South Florida if I had to, just to deal with this shop. Trey is confident in his ability, patient (a requirement for me, as a hopeless non-Geek), puts the customer's best interests first and is really good at his job. Thank you, Trey and Cameron and other staff, for being there to ease my fears! Marylyn

    ~diagnostics fee $155 was required upfront yet no call back or follow until "I" had to pursue text…read moreand calls for update after a week and a half. ~ at time of equipment drop off was verbally informed the diagnostics fee could be applied towards a new printer if required a new printerhead yet upon making my follow up call because of not hearing back there was no mention of that applicable diagnostics fee being applied towards a new printer due to defective printer head evaluation. ~ upon pick up to retrieve my equipment, I reminded of their verbal diagnostic fee statement that they would apply the diagnostic fee towards a new printer as stated during my initial drop off. ~ I was told that he would circle back to me with comparable printer options to apply the fee to and they would let me know the pricing on a new printer. I insisted that it not be a refurbished printer, as I had already looked up my type of printer that I retrieved back, knowing exactly what Amazon was charging for it.. ~ not surprisingly that I never heard back anything. Not a text not a call, nothing same as after I dropped it off. ~ hugely disappointed and I recommend you save your money if you require any type of diagnostics. ~ it's unfortunate for them as I would have possibly utilized additional service needs and possibly offered recommendation, but unfortunately, I cannot do so because I walked away completely and totally dissatisfied after the initial reassurance that the diagnostics fee would be applied towards replacement equipment. ~ even after I reminded of all this and his lip service that he would research and contact me back with a comparable option to apply the diagnostics fee for a new printer 'not a refurbished version.' I never was contacted again with his follow. he knew he was making an easy $155 from me and never provided any services only empty words.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (13 reviews)

    $$

    I brought my iPad Pro 13" M1 (5th Gen) to this uBreakiFix location through Asurion Home Plus for…read morewhat should have been a very simple repair. The device had a small spider crack in the screen after my dog knocked it off the couch onto tile. That was the only issue. The iPad was otherwise fully functional, including WiFi. What happened next was one of the most incompetent repair experiences I have ever seen. First screen replacement: They called and said it was ready for pickup. But when we got there, the replacement screen was defective and they said it needed to be replaced again. Not great, but mistakes happen. Not a single test performed, wasted our time. Second screen replacement: They called again saying it was ready. We picked it up and took it home. Within minutes it was obvious that the WiFi no longer worked at all. This was a device that had perfectly functioning WiFi when it went in. It couldn't see any wireless networks anywhere you took it. Clearly something broke between the 2 screen replacements. When I brought it back, the huge and ogrish "technician" (and I use that term lightly) immediately became rude and aggressive, insisting there was "no possible way" they could have broken the WiFi. This was said before he even attempted to diagnose anything. Instant blame game, saying "how can I even be sure it wasn't broken when you brought it here?" They then replaced the screen a third time. Meanwhile I opened a second claim through Asurion specifically for the WiFi issue that appeared after their repair as that is what Ubreakifix said to do (in a very rude manner). When they called me again, I drove back to the store expecting the issue to finally be resolved. Instead, the technician informed me he never even looked at the second claim and bluntly said: "I didn't break it and I can't fix WiFi." That was the entire explanation. No troubleshooting. No escalation. No attempt to make it right. So here is the outcome of bringing a fully working iPad in for a cracked screen: * Three screen replacements * Multiple trips back and forth to the store * Hours of wasted time * WiFi now completely broken * Staff that are defensive and dismissive * A second insurance claim ignored entirely * Zero accountability The device went in with one minor cosmetic issue and came out with a major functional failure that did not exist before their repair. If this location cannot handle a routine screen replacement without damaging other components, they should not be performing repairs on premium devices like an iPad Pro. I would strongly recommend avoiding this store unless you enjoy repeated trips, dismissive technicians, and leaving with a device that works worse than when you brought it in. I'll be canceling Asurion Home Plus, and never ever visiting a Ubreakifix again. Stay away, you've been warned.

    I brought my iPhone in to see if it could be repaired. Instead, I was advised to consider…read morepurchasing another one. New phones are costly and I actually liked the model of the phone I presently have. Upon further inquiry, I was told that I could consider a refurbished phone(same model as my original) and I could do it at a fraction of the cost of a brand new phone, so I did. Throughout the process of transfering data from my old phone to the new(to me) phone, Lacey was very patient and customer service friendly, despite hitting several snags along the way. Joe and Lacey were both very knowledgeable about their products and took care of several customers while I waited for my data download, showing great professionalism and passion for helping each one. They went above and beyond to ensure that I left completely satisfied. Thank you Lacey and Joe.

    Batteries Plus - batterystores - Updated May 2026

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