I have been a loyal customer for 7 years of Sprint now T-Mobile. Accepted when T-Mobile raised the price on my Magenta 55 Plus plan when they promised they would never raise the price. But today I draw the line with T-Mobile's unfair business practices when ordering additional services. I spent 220 minutes in 5 calls to different T-Mobile CSR's to add a third line and take advantage of the promotion to get a new phone. First CSR quoted with all my other stuff on my account $165 going forward. Being a retired telecommunications person who is very familiar with the service order process and doing my due diligent on the T-Mobile site prior to calling CSR, I knew approximately what it would cost and told her that was to high. She recalculated and said it would be $133. Told her I need to decide color and she said she would call in 1 hour. She never did. So I called back to another CSR and she quoted another price higher than $133 and lower than $165. Hung up beginning to get annoyed called a third CSR and she quoted $165 and I hung up. Called a fourth time CSR and she started at $165. I hung up on this CSR 3 times but she kept calling back. On her third time she said the price was $124.34. I asked her three times if she was sure that was the price and she said yes. Checked status of order two days later and had to call 611 to verify one part of order. While speaking with the CSR, I inquired if my $123.34 was correct as quoted and she said no it is higher and came up with a monthly figure of around $150. I then asked for a manager and he said the price is $152 and and he said my only option is to accept or reject. I was in a bind and I had to get cell service to my disabled daughter. THIS APPEARS TO ME AS A BATE AND SWITCH TACTIC similar to dealing with a car salesman. I reported it to T-Mobile Corporate in Belleville, Washing and got lip service. How many customers has T-Mobile sales done this to. Either the CSR's are taught to low ball the customer to get the sale order or they are all poorly trained. I even asked the Manager Rich of the CSR group for his District Manager's name and he said he did not know. I restated and asked give me the name of your boss and he said he did not know. UNBELIEVABLE! I feel sorry for the many people that have accepted the price only to find out it is higher than told. read more
