Stay away from this paticular store.They will sell you everything under the sun.Then wont help you if you have an issue.

Hi concern reviewers this is about their (good) Cell phone & a sneaky Sunoco gas station they are associated with First this is about T-Mobile that gives users a perk & it's in collaboration with SHELL Gas station for EXTRA savings. SORRY, This IS a very long post but, I promise you, it concerns EVERYONE Baiting and Switching is all about. T-Mobile & Shell teamed up to give US a savings (.20 per gallon on Tuesday's) I didn't happen to be there on a Tuesday, but on the corners of Granada Blvd, and & Younge in Ormond Beach, FL. Two (2) of the three (3) gas stations have gas prices saying in BOLD print (I might add) they are Sunoco & Mobile say $3.49 Mobile does also BUT, it is CLEARLY MARKED $3.49 CASH or CREDIT. The Shell station on the other hand SAYS $3.19 !!! That's $.30 PER gallon CHEAPER. Which one would I choose?, Shell of course. (I clearly look for bargains even before the dilemmas we have these days) Actually, This Shell always had better prices. I did NOT know this was a DIFFERENT owner. While I was waiting in the LONG line with othercars, I noticed people leaving and complaining. One (1) woman was on the phone saying, she was on the phone with the general office. Another woman came out of the store angry & yelling about BAIT & SWITCH. I decided before getting my gas to go inside & see what's going on before I put the gas in. I said was it true, is it cash only? HE SAYS no, cash OR debit. Can anyone carry cash anymore? So, I used my debit card for $20. ( I promise to get to T-M, soon) I get back to my car, ready to pump, but my price is now $3.64 being a member of Shells, reward program. Owner gave me only the $.5 off. I decided to put the gas in anyway because I was just topping it off at the low price I (STUPIDLY came in for. When done, I went back inside and asked the owner what happened to the $3.19 ? I put my debit card in. He tells me I WAS SUPPOSED TO PUT MY PHONE # IN. WHEN you ARE a member you DO put your # in, How else would I get the discount? As the argument becomes nasty and BAD words are thrown around, (I promise I do NOT SWEAR!) I say " THAT'S how you lose customers! He says: I'm getting MORE now than before. OF COURSE you do because of your corrupted BAIT AND SWITCH profit. Had I KNOWN this, I would have gone to any of the 2 other gas stations for the $3.45, NOT $3.69 NOW, lets go to what's known as our Neighborhood communication blog we have here in our area. I wrote a Hugh article about this SHELL with PICTURES & all. I ALSO said T-MOBILE has a promotion with SHELL and I will get in touch with them. OK, now it's time to tell T-MOBILE. I tell this looong story to the customer service representative, Samuel J, and he asks what do I want TM to do? I say, I'd like to tell the Corporate office about this incident & do they really want to be associated with SHELL? Samuel J seemed like he DID listen to the problem, telling me as a customer himself, he IS concerned also & will talk to corporate of what's happening here. (I don't know about any other shell that is doing this) I can tell you the way T-MOBILE listened to me, made me more sure of them as my Cell phone provider. FINALLY, Here are my pictures or this SNEAKY gas station & sign read more

See all

Worst in-store customer service! If you have a hardware issue with your phone, don't bother going here. Went in here this afternoon as one of our phones had experienced a bulge (probably from a defective battery) and even though we have been paying the T-Mobile phone insurance every month for over 3 years, both of the staff there were very unhelpful. They first said we needed to go to the Apple store and they would replace it. When I challenged them on that resolution, they finally agreed that Apple would not help us, as the phone is over 2 years old. They said we have to call the insurance company for assistance, even though we pay for the insurance coverage on our T-Mobile bill. I said "we pay you guys, why can't you help us?" And the female staff immediately snaps back with "first of all, don't say it's us guys!". It was at that point we walked out of the store. Now after speaking to T-Mobile telephone customer service, the store staff could have helped with making an arrangement for a replacement phone to be shipped to that store. But no, the store staff here aren't interested in helping customers when something goes wrong and they need help. The store staff also said to me, "well, we can help you if you want to buy a new phone from us.", which basically says it all about their focus. These people should be ashamed of themselves on how they treat customers; just awful. read more

They will say anything to make a sale. Lied to about multiple things and had to find out the hard way when the bill came from both them and my previous carrier. Don't recommend this location of sales associates they added accessories without my consent to both phones as well. I lost over half of my photos when transferring phones after being promised that they would "eventually show up" while my boyfriend also switched over and got all his photos right away after we backed them up the SAME way. read more

Very professional staff, fun and knowledgeable. Helped me switch over and got me a great deal on the new iPhone, everything went pretty smooth. Would recommend this store read more