Tyler was so patient with me and so helpful, he made the whole process so easy. Amazing service!!read more

sean was amazing ! despite being alone he was helping multiple customers at once, multitasking…read moreexpert!! once it was my turn he was able to resolve my issue in an hour (when it took 2 days online with att) the store itself could definitely use more staff to help multiple customers, but understandable because it's hard to tell how many walk-ins they'll receive. Sean thank you for a great attitude and experience despite how busy the store was. great rep!

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

My son brought in a very expensive computer to sell. He was quoted a very low price to purchase it…read moreby the owner, who is named Atef, but he agreed as he really didn't have many options. Ok, so that's the way it goes. But then Atef said he would have to keep the computer overnight to check it out. He agreed because he knew the computer was exactly as he said it was. When he came back the next day to get his money, he was told by Atef that he would only give him half of the already rip off amount they had agreed to. When my son told him he didn't want to sell it for that much, Atef told him he would then be charged labor for taking it apart and putting it back together. Rip off artist! Beware! Not to be trusted.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

I had a scheduled interview with a "Manager" to meet at the Service Tech address. Which has no…read morepublic access, after 25 mins of walking around a locked building I opened my email, to find a "running late message" why email? I'm arriving at a job interview not playing on my phone. It was insanely cold since it was winter here. The manager was below standards. As we were leaving this locked service building another Interviewer was looking around for an entrance. Do you the manager stopped us from exiting to allow the young man to look lost. I had to stop the man and help him. Why set up interviews if you're only going to play games. The Sales Manager for the greater Daytona area is very unprofessional and disrespectful to his potential new hires. He needs to go

I was in this store to return phones after canceling service. The employee was extremely abrupt and…read moresimply told us to go away. They were literally laughing at us when we left. Stay as far from this store as possible.

Worst customer service I've ever experienced from a phone company in my life. Be prepared to wait…read moreover an hour and unless you want to bombard the techs you will never get help despite the check in.

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

am writing to formally file a complaint regarding a third-party AT&T store that has repeatedly…read moremisrepresented services and engaged in dishonest practices, causing us ongoing financial and personal hardship. From the beginning, this store has cheated us through misleading information and has continued to provide false assurances when we have tried to correct the issues. Despite our repeated attempts to resolve the matter directly with the store, they have been evasive, dishonest, and unwilling to provide a resolution. The manager is Alexis Harzilias. This is not a cooperative store.

We came to try to fix an issue with 2 lines that we transfer to verizon (because of the poor…read morecustomer service from Tmobil) customer service send us to a location which we did and for our bad luck we choose this one. After waiting 1 one because 1 of the employees was helping another customer, we can her another employee laughing and talking, again after 1 hour wait he comes out and we explain him the issue and he was just rude, no wanting to help and told us he could not help and we needed to go to the Verizon store. For our surprise the rude and disrespectful person was the Store Manager Jacob Lopez. T Mobil wonder why they are losing customer when they put mediocre people on charge of the stores without understand that tanks to the customers is why they have a job and get paid. Do not go to this location, and T Mobil you should really look at your employees.

We came to buy an Apple Watch as a Christmas present on Black Friday. We only had the intention of…read moregetting one watch, however the employee and "manager" (FRED) both told us there was a promotion going on where you buy one and get one free. The only catch was the 2nd watch was not available and would take approximately 12 days and they would call when it's available. Fast forward over month later and despite multiple calls there was no 2nd watch. My elderly mother and I went into the store to get an update. We were then by the "pseudo manager" FRED that the watches weren't available and proceeded to tell us that we were never offered that promotion, which is a blatant lie because we didn't even want a 2nd watch in the first place, so the only reason we were getting it was that free offer. Add to all this the fact that my mother then finds out they signed her up for a protection plan that she never agreed to and are charging $16 additional a month. Big man FRED, the guy who clearly got his position because his daddy owns the place and he couldn't get a career somewhere else, then proceeded to escalate and mumble under his breath that he was t afraid of anyone above him and wasn't scared if we complained after my elderly mother threatened to escalate to corporate. Then when she expressed further concerns about everything he just walked away and told her to her face he wasnt afraid of any escalation and locked himself in the back room. DO NOT COME TO THIS FAKE T-MOBILE and their fake manager FRED.

I received great service. The gentleman was super kind and personable. Would highly recommend.read more

I brought a phone with a cracked screen a few days ago. Unlocked the phone for the employee to…read moredetermine what type of phone and part to order. They ordered the part, required a $20 deposit. Fair. Two days later, part arrives, wrong part. Collected the phone, gave them another chance to get it right. They ordered the part. dropped off the phone a second time. Wrong part again. Asked if they had ordered the correct part, and since they had not, I asked for a refund of the $20. They refused. The employee was respectful and apologetic but could not make an exception to their policy and added that they normally charge an $80 service fee. Don't work with this company unless you want to roll the dice on wasting 4 days waiting on incorrect parts.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.