Alex was super helpful! Every time I've gone into this store I've found the staff to be very…read morefriendly and helpful. I updated my iPhone and Alex hooked me up with exactly what I needed, no more no less, and for the lowest price he could get me. Gave good advice. Would recommend people to go to this store because it is super convenient for those in the Ormond beach area and the staff are great.

Tyler was so patient with me and so helpful, he made the whole process so easy. Amazing service!!read more

My iPhone 6+ screen shattered. They were able to fix it while I waited for a very reasonable price…read more Very professional, nice store.

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

We had excellent service with Louis and Robert today. From the moment we walked in, we were…read moreimmediately greeted and helped. They went over how to save money on our plan and even upgrade our phones with a wonderful trade offer. They made it very quick and easy to do our trade in and helped us set up our new phones. I highly recommend this location for all your AT&T needs!

I've been an AT&T customer for years. The service has mostly been ok, but I've only had mobile…read moreservice. The last time I had a serious issue with calls and texts (2024), I went to the branch on ISB in Daytona Beach. I was lucky to connect with an extremely helpful young man who not only fixed my call/text issues, but gave suggestions to reduce my monthly costs. Today I did not have a good experience at the same location. Candace was clearly unskilled and had no desire to assist me with my issue, which was not receiving group texts over the last two days. She referred to the same online sites I had referenced prior to coming to the AT&T center. By the way, AT&T told me to go to the center to fix the problem. Candace not only gave up after a few minutes, but she told me to call Tech Support , which I had already done from my home. So I did and after 30 minutes, the issue was resolved. This was after I waited 15 minutes on hold. This is not the first time customer service has been less than helpful. Furthermore, not one of the other agents in the center made eye contact or tried to assist me. I sat there on hold with Tech Support for some time. I'm done with AT&T. Verizon will bundle my service at considerable savings. The customer service at Verizon can't be any worse than my AT&T experience.

Went to AT&T store at 374 W. Granada Blvd Ormond Beach, Fl. and was serviced by the Manager…read moreCaitlyn, she spent time to thoroughly explain what my options were on Direct Stream and my needs for my cell phones. I was very much pleased and appreciated not being rushed thru and made to feel she was there to assist me to resolve the problems. She resolved the problems and I left feeling this is a very knowledgeable and caring person. Will definitely make this my AT&T go to store Dr. Manuel Frankel

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

Although there were other customers in the store, the associates were clear and apologized about…read morethe wait. We didn't expect to buy 4 phones for the family like we were buying Big Macs, so we anticipated being there a little while. Once it was our turn, Crystal and her team worked on getting everything we needed set up and they made sure we got the best deals! As she was helping us, several more people had come in and some were beginning to become huffy. Crystal was calm and handled the stress like a champ! She was able to politely juggle the four of us along with another customer, going back and forth through the process while her associate juggled two others. If I would recommend anything to make it 5 stars, it would be to put some kind of indicator to walk in's that they're going to be there an hour... two hours... or even three when it gets busy like that. Just take a deep breath and settle in, or plan to come back later... and PLEASE be kind to the associates!

Crystal was amazing at helping my family switch over to T-Mobile! The store was packed on a Tuesday…read moreand she handled it amazingly!!! Thank you so much Crystal!

I received great service. The gentleman was super kind and personable. Would highly recommend.read more

I brought a phone with a cracked screen a few days ago. Unlocked the phone for the employee to…read moredetermine what type of phone and part to order. They ordered the part, required a $20 deposit. Fair. Two days later, part arrives, wrong part. Collected the phone, gave them another chance to get it right. They ordered the part. dropped off the phone a second time. Wrong part again. Asked if they had ordered the correct part, and since they had not, I asked for a refund of the $20. They refused. The employee was respectful and apologetic but could not make an exception to their policy and added that they normally charge an $80 service fee. Don't work with this company unless you want to roll the dice on wasting 4 days waiting on incorrect parts.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.