I received great service. The gentleman was super kind and personable. Would highly recommend.read more

I brought a phone with a cracked screen a few days ago. Unlocked the phone for the employee to…read moredetermine what type of phone and part to order. They ordered the part, required a $20 deposit. Fair. Two days later, part arrives, wrong part. Collected the phone, gave them another chance to get it right. They ordered the part. dropped off the phone a second time. Wrong part again. Asked if they had ordered the correct part, and since they had not, I asked for a refund of the $20. They refused. The employee was respectful and apologetic but could not make an exception to their policy and added that they normally charge an $80 service fee. Don't work with this company unless you want to roll the dice on wasting 4 days waiting on incorrect parts.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

Had my screen repaired; fast and reasonably priced included screen protector. The owner was…read moreextremely pleasant! Definitely recommend them

I dropped off my iPad on Saturday, October 4th, after speaking with Chad Robbins on the phone. He…read morewas polite when I arrived and explained that, due to my iPad's model, he would need to order parts and that it should be ready for pickup by Tuesday. I had no issue waiting until then. However, Tuesday (October 7th) came and I still hadn't received any update, so I called around 2:30 PM. Chad answered and initially told me there was no iPad matching my model in the store. Naturally, I became very concerned that my device had been misplaced or worse. After asking him to double-check, he admitted he had found it "hidden between drawers." He then told me he would need to overnight the parts to repair it which completely contradicted what I was told when I dropped it off. When I expressed my frustration, he repeatedly interrupted me and, despite apologizing, spoke to me in a condescending tone. He even said, "I'm going to break things down for you real slow so you can understand what I'm telling you here." As someone with a Master's degree, I found this extremely disrespectful and unnecessary , especially since my frustration was about the lack of communication, not confusion about the process. I told him I was not willing to wait another day and went to pick up my iPad, which was still shattered. The entire experience felt unprofessional and dismissive. I immediately went to IFIXandRepair, where the staff was courteous and began working on my device right away, and it should be done within a day. I rarely leave reviews, but I feel compelled to share my experience so others can avoid wasting their time and money. Lastly, I was told my iPad's password was required, which I found concerning since it shouldn't have been necessary for this type of repair. Given that he had my device for three days without even starting the work, I'm uneasy about the potential privacy implications as well.

Service by Dylan was incredible!!! He spent time solving my iPhone issue of not sending or…read morereceiving emails.

DO NOT USE THIS STORE. The staff ruined my credit and misconfigured products on my account to point…read morethat my bill went from $200 to $1500 dollars in less than two months and att customer service and the staff at this store were unable to fix. I had receipts, proof of contract, and evidence of how my lines and product were supposed to be set up. Didn't matter. I was charged a fee for a watch I was supposed to be on a line and payment plan for, and the staff couldn't process a return because the only place this product existed on the WHOLE system was as a NEXT upgrade on my account that I never requested nor signed up for. Do your self a favor. Go to the Att store on international.

The store on Granada could not make the change on our account. I was recommended to try this…read morelocation. This store is hard to find. Hidden behind Taco Bell and set back so you can jot see it. We walked in @ 1pm. No line and 2 representatives waiting. Quick and fast - made the changes and we were out. I will remember this location.

The employees and management at this store will tell you anything to get you to sign a contract,…read morethen when you find out you have been duped, their manager's response: "You have to understand that we are just an authorized reseller, and we can't do anything". Maybe if they greeted me at the door with "we're an authorized reseller and you can't believe anything we are going to tell you. We just want to get you to sign and will say anything to make that happen." I've never been exposed to such double talking nonsense and BS, as with AVOID. Go to a corporate store.

Went to AT&T store at 374 W. Granada Blvd Ormond Beach, Fl. and was serviced by the Manager…read moreCaitlyn, she spent time to thoroughly explain what my options were on Direct Stream and my needs for my cell phones. I was very much pleased and appreciated not being rushed thru and made to feel she was there to assist me to resolve the problems. She resolved the problems and I left feeling this is a very knowledgeable and caring person. Will definitely make this my AT&T go to store Dr. Manuel Frankel

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

If I could give zero stars to this place, I would. I took my IPhone in because my home button…read morewasn't working. They replaced it for $60 and less than a day later it stopped working again. When I took it back in, they said they could not replace it without charging me full price because I broke it. I never dropped my phone as they claimed I must have done. They do not back up their work. Their website also claims they work with all makes of computers but the employee knew nothing about my MacBook when I first went there with a question and couldn't help me.

The worst service in history. My little sister who is 17 went to get her iPhone screen fixed. They…read morecharged her $330 upfront which is unheard off to begin with. Just for her phone not to work. They won't refund let alone try fixing it. They won't give us the managers phone number and they have the worst customer service. They cursed my young sister out and kicked her out.

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

I had an issue with a new phone and it not working. I don't usually use the"Authorized Dealer's"…read moredue to bad experiences in the past. So, i came in to this location with some hesitation. I was greeted by a young lady as soon as i entered. I explained my issue. She understood and immediately went to work on this. She took her time to try and figure things out. The why and how this issue exists. We tried a bunch of things from reset to calling customer support. She did everything she could. We sat for over an hour. I had to leave and swap some sim cards to check if that was put into the wrong phone. (Other sim cards at home). This did not work either so as we discussed, i had to return to the store. Again, the sales person sat with me and finally figured something out. After over another hour plus, she finally got it all done. We got a phone and a tablet to both finally work correctly. I feel that this sales person went above and beyond for me, to get this done and done right. She really tried hard to help me and it was very much appreciated by me. I wish there was something that i could do for her. She had revived my faith in the "Authorized Dealer" stores. Thank you for that. I will be back and recommend this location to anyone in this area. These guys care.

Bait and Switch. Sign in the store advertising $30 Unlimited 5G monthly plan. When I asked the…read moresalesperson about it she said for Unlimited it is an additional $40 a month. I again pointed out the sign and asked "So the sign is incorrect?" Her response was "Do you have anymore questions for me?". It's obviously a Verzion scam and didn't want to give her a hard time, so just left. It just made me determined to get out of the ridiculous high price I am paying for Verzion

My iPhone 6+ screen shattered. They were able to fix it while I waited for a very reasonable price…read more Very professional, nice store.

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more