Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

My son brought in a very expensive computer to sell. He was quoted a very low price to purchase it…read moreby the owner, who is named Atef, but he agreed as he really didn't have many options. Ok, so that's the way it goes. But then Atef said he would have to keep the computer overnight to check it out. He agreed because he knew the computer was exactly as he said it was. When he came back the next day to get his money, he was told by Atef that he would only give him half of the already rip off amount they had agreed to. When my son told him he didn't want to sell it for that much, Atef told him he would then be charged labor for taking it apart and putting it back together. Rip off artist! Beware! Not to be trusted.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

I was in this store to return phones after canceling service. The employee was extremely abrupt and…read moresimply told us to go away. They were literally laughing at us when we left. Stay as far from this store as possible.

Worst customer service I've ever experienced from a phone company in my life. Be prepared to wait…read moreover an hour and unless you want to bombard the techs you will never get help despite the check in.

Went to AT&T store at 374 W. Granada Blvd Ormond Beach, Fl. and was serviced by the Manager…read moreCaitlyn, she spent time to thoroughly explain what my options were on Direct Stream and my needs for my cell phones. I was very much pleased and appreciated not being rushed thru and made to feel she was there to assist me to resolve the problems. She resolved the problems and I left feeling this is a very knowledgeable and caring person. Will definitely make this my AT&T go to store Dr. Manuel Frankel

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

Hayden & Lee helped us out a lot! We got some great promotions. They even helped us lower our…read moremonthly bill.

We came to try to fix an issue with 2 lines that we transfer to verizon (because of the poor…read morecustomer service from Tmobil) customer service send us to a location which we did and for our bad luck we choose this one. After waiting 1 one because 1 of the employees was helping another customer, we can her another employee laughing and talking, again after 1 hour wait he comes out and we explain him the issue and he was just rude, no wanting to help and told us he could not help and we needed to go to the Verizon store. For our surprise the rude and disrespectful person was the Store Manager Jacob Lopez. T Mobil wonder why they are losing customer when they put mediocre people on charge of the stores without understand that tanks to the customers is why they have a job and get paid. Do not go to this location, and T Mobil you should really look at your employees.

I brought a phone with a cracked screen a few days ago. Unlocked the phone for the employee to…read moredetermine what type of phone and part to order. They ordered the part, required a $20 deposit. Fair. Two days later, part arrives, wrong part. Collected the phone, gave them another chance to get it right. They ordered the part. dropped off the phone a second time. Wrong part again. Asked if they had ordered the correct part, and since they had not, I asked for a refund of the $20. They refused. The employee was respectful and apologetic but could not make an exception to their policy and added that they normally charge an $80 service fee. Don't work with this company unless you want to roll the dice on wasting 4 days waiting on incorrect parts.

I received great service. The gentleman was super kind and personable. Would highly recommend.read more

DO NOT USE THIS STORE. The staff ruined my credit and misconfigured products on my account to point…read morethat my bill went from $200 to $1500 dollars in less than two months and att customer service and the staff at this store were unable to fix. I had receipts, proof of contract, and evidence of how my lines and product were supposed to be set up. Didn't matter. I was charged a fee for a watch I was supposed to be on a line and payment plan for, and the staff couldn't process a return because the only place this product existed on the WHOLE system was as a NEXT upgrade on my account that I never requested nor signed up for. Do your self a favor. Go to the Att store on international.

The employees and management at the AT&T Store at 2071 Lpga Blvd Daytona Beach FL 32117 will tell…read moreyou anything to get you to sign a contract, then when you find out you have been duped, their manager's response: "You have to understand that we are just an authorized reseller, and we can't do anything". Maybe if they greeted me at the door with "we're an authorized reseller and you can't believe anything we are going to tell you. We just want to get you to sign and will say anything to make that happen." I've never been exposed to such double talking nonsense and BS, as with AVOID. Go to a corporate store.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.