Went to AT&T store at 374 W. Granada Blvd Ormond Beach, Fl. and was serviced by the Manager…read moreCaitlyn, she spent time to thoroughly explain what my options were on Direct Stream and my needs for my cell phones. I was very much pleased and appreciated not being rushed thru and made to feel she was there to assist me to resolve the problems. She resolved the problems and I left feeling this is a very knowledgeable and caring person. Will definitely make this my AT&T go to store Dr. Manuel Frankel

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

My iPhone 6+ screen shattered. They were able to fix it while I waited for a very reasonable price…read more Very professional, nice store.

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

Alex was super helpful! Every time I've gone into this store I've found the staff to be very…read morefriendly and helpful. I updated my iPhone and Alex hooked me up with exactly what I needed, no more no less, and for the lowest price he could get me. Gave good advice. Would recommend people to go to this store because it is super convenient for those in the Ormond beach area and the staff are great.

Tyler was so patient with me and so helpful, he made the whole process so easy. Amazing service!!read more

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

I received great service. The gentleman was super kind and personable. Would highly recommend.read more

I brought a phone with a cracked screen a few days ago. Unlocked the phone for the employee to…read moredetermine what type of phone and part to order. They ordered the part, required a $20 deposit. Fair. Two days later, part arrives, wrong part. Collected the phone, gave them another chance to get it right. They ordered the part. dropped off the phone a second time. Wrong part again. Asked if they had ordered the correct part, and since they had not, I asked for a refund of the $20. They refused. The employee was respectful and apologetic but could not make an exception to their policy and added that they normally charge an $80 service fee. Don't work with this company unless you want to roll the dice on wasting 4 days waiting on incorrect parts.

If I could give zero stars to this place, I would. I took my IPhone in because my home button…read morewasn't working. They replaced it for $60 and less than a day later it stopped working again. When I took it back in, they said they could not replace it without charging me full price because I broke it. I never dropped my phone as they claimed I must have done. They do not back up their work. Their website also claims they work with all makes of computers but the employee knew nothing about my MacBook when I first went there with a question and couldn't help me.

The worst service in history. My little sister who is 17 went to get her iPhone screen fixed. They…read morecharged her $330 upfront which is unheard off to begin with. Just for her phone not to work. They won't refund let alone try fixing it. They won't give us the managers phone number and they have the worst customer service. They cursed my young sister out and kicked her out.

I visited this location on June 4, 2016 to check if they would be able to help salvage information…read morefrom a cell phone that had failed. I was served by Reuel J whom seems pleasant and he noticed that I was from NC and he stated that he had just moved to FL. He asked for my phone number to check my existing account and while doing so told me that AT&T had a special that I qualified for which entitled me to a tablet to match my recently replaced phone which I had purchased through Costco. I initially objected stating that I did not believe in "free" because they usually require some "fees". He said that I was correct but that he could wave the $40.00 activation fee. Based on this statement I agreed to accept the tablet and it was activated and the invoice he provided showed a nominal $0.99 charge for the tablet and a zero for the tablet activation. Much to my surprise when I received my next AT&T bill I was charged for the activation fee. I took my bill to the Slayton Store and asked for an explanation. Mr. Reuel J explained that he would follow up and get it corrected. He also promised a follow up call to me. Neither happened. My next bill did not show a correction and I did not get any communication from Reuel J. I now believe this to be a misleading form of sales and I am posting this to alert the public to be cautious in dealing with this store.As a reference my Invoice number is ORMFLIN3976.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.