Went to AT&T store at 374 W. Granada Blvd Ormond Beach, Fl. and was serviced by the Manager…read moreCaitlyn, she spent time to thoroughly explain what my options were on Direct Stream and my needs for my cell phones. I was very much pleased and appreciated not being rushed thru and made to feel she was there to assist me to resolve the problems. She resolved the problems and I left feeling this is a very knowledgeable and caring person. Will definitely make this my AT&T go to store Dr. Manuel Frankel

What made this situation especially alarming was the clear invasion of privacy. After our…read moreinteraction in the store, the associate, Tyler, accessed my mother's account information and proceeded to call my phone approximately 16 times from his personal phone, only to hang up each time I answered. There is absolutely no justification for an employee to use a personal device to repeatedly contact a customer like this. It was intrusive, unprofessional, and raised serious concerns about how customer information is being handled at this location. We initially came in to pick up a phone we had ordered and were informed that ID verification was required before it could be released. That part was completely reasonable. However, instead of helping us resolve the issue or directing us to the correct corporate location that could assist, the associate immediately dismissed us, stating that he "didn't have the order," and refused to provide any further guidance. At the time, we were unaware that this was not a corporate store, and while that misunderstanding may be on us, it does not excuse the way we were treated. A professional response would have been to calmly explain the situation and point us in the right direction. Instead, the associate became visibly agitated that we were even there, which escalated the situation unnecessarily. The situation worsened when he began speaking to my mother in a hostile and disrespectful manner, ultimately telling her to leave the store. His tone and behavior were completely inappropriate. No customer should be treated that way for simply asking for assistance. From the refusal to help, to the hostile interaction, to the misuse of personal contact through a private phone, this experience was unacceptable from start to finish. It reflects a serious lack of professionalism and raises concerns beyond just poor customer service. Because of this, I will be filing a formal corporate complaint. I expect this matter to be taken seriously and addressed appropriately.

Hayden & Lee helped us out a lot! We got some great promotions. They even helped us lower our…read moremonthly bill.

We came to try to fix an issue with 2 lines that we transfer to verizon (because of the poor…read morecustomer service from Tmobil) customer service send us to a location which we did and for our bad luck we choose this one. After waiting 1 one because 1 of the employees was helping another customer, we can her another employee laughing and talking, again after 1 hour wait he comes out and we explain him the issue and he was just rude, no wanting to help and told us he could not help and we needed to go to the Verizon store. For our surprise the rude and disrespectful person was the Store Manager Jacob Lopez. T Mobil wonder why they are losing customer when they put mediocre people on charge of the stores without understand that tanks to the customers is why they have a job and get paid. Do not go to this location, and T Mobil you should really look at your employees.

Trust your instincts. I did not. 5 word review: THEY LOST ALL MY DATAread more

My son brought in a very expensive computer to sell. He was quoted a very low price to purchase it…read moreby the owner, who is named Atef, but he agreed as he really didn't have many options. Ok, so that's the way it goes. But then Atef said he would have to keep the computer overnight to check it out. He agreed because he knew the computer was exactly as he said it was. When he came back the next day to get his money, he was told by Atef that he would only give him half of the already rip off amount they had agreed to. When my son told him he didn't want to sell it for that much, Atef told him he would then be charged labor for taking it apart and putting it back together. Rip off artist! Beware! Not to be trusted.

Kudos to Spectrum for working tirelessly to solve a problem with my service in record time. One of…read moremy neighbors decided to get AT&T and because I live in Florida, and because they bury our cables underground AT&T cut my Spectrum cable. I called Spectrum and they immediately came out, confirmed that my cable was cut and tried their very best to put a Band-Aid on the problem until someone could come out and run permanent cable. Sadly, the Band-Aid did not work and within five minutes of my technician leaving my cable was out again. I called and Spectrum sent someone out this morning. And in two hours. My cable was back on. Cable companies get a bad rap for a variety of reasons. I can say without a shadow of a doubt that in the four years that I have had Spectrum, this was my first call to them, and despite it not being their fault, they were amazing.

Knowledgeable efficient courteous. To save time make an…read moreappointment. ...................

Tyler was so patient with me and so helpful, he made the whole process so easy. Amazing service!!read more

sean was amazing ! despite being alone he was helping multiple customers at once, multitasking…read moreexpert!! once it was my turn he was able to resolve my issue in an hour (when it took 2 days online with att) the store itself could definitely use more staff to help multiple customers, but understandable because it's hard to tell how many walk-ins they'll receive. Sean thank you for a great attitude and experience despite how busy the store was. great rep!

I was in this store to return phones after canceling service. The employee was extremely abrupt and…read moresimply told us to go away. They were literally laughing at us when we left. Stay as far from this store as possible.

Worst customer service I've ever experienced from a phone company in my life. Be prepared to wait…read moreover an hour and unless you want to bombard the techs you will never get help despite the check in.

Eric!!! He was SO helpful, knowledgeable, patient and generous with his time. Definitely going…read moreback to see him for more iPhone upgrades!!

It's been almost a year since my last interaction with this business and it still goes down as the…read moreWORST customer service I've ever experienced. DON'T WASTE YOUR TIME!