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    Invitation Homes

    3.1 (441 reviews)
    Closed 8:30 am - 5:00 pm

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    Services - Invitation Homes

    Property management

    Buyer's agent

    Listing agent

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    Recommended Reviews - Invitation Homes

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    Reviews With Photos

    David Camacho is the best‼ He was so kind and informed us on how to use everything properly! Highly recommended

    New water heater that was replaced
    Jonathan G.

    We have been renting for almost two years. 1st issue we have had since living in this home. I made the maintenance request last night and they had a plumber out the next day and replaced the broken hot water tank. Our lease renewal is coming up and we are def. Renewing it. Thanks invitation homes for making things so easy!

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    3 months ago

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    Vanessa T.

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    1 year ago

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    Casey E.

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    1 month ago

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    Casey E.

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    2 months ago

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    Casey E.

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    2 months ago

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    Casey E.

    Thank you for taking the time to share your experience!

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    2 months ago

    Fair terms and great community and communication. When time to renew they are priced accordingly . I recommend them .

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    Casey E.

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    30 days ago

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    Casey E.

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    28 days ago

    David Camacho was extremely helpful with the move out information and walk through. He was very thorough with the move out requirements.

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    Casey E.

    Thank you for taking the time to share your experience!

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    4 months ago

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    Casey E.

    Great to hear! We appreciate your review!

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    20 days ago

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    Casey E.

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    2 months ago

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    Casey E.

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    5 months ago

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    Casey E.

    Thank you for taking the time to share your experience!

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    3 months ago

    Love it so far! The service is great now that we have a dedicated maintenance guy, Steven.

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    Casey E.

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    11 months ago

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    Casey E.

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    7 months ago

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    Casey E.

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    7 months ago

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    Casey E.

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    7 months ago

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    Casey E.

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    7 months ago

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    Casey E.

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    10 months ago

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    Casey E.

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    8 months ago

    Service Technician David DeChaine was very professional, understood what work was needed to be completed and did so in a timely manner.

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    Casey E.

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    4 months ago

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    Casey E.

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    5 months ago

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    Casey E.

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    5 months ago

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    11 months ago

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    11 months ago

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    7 months ago

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    1 year ago

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    Casey E.

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    1 year ago

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    Casey E.

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    6 months ago

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    Casey E.

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

    Thank you David Camacho with helping with my walks through today. He was super knowledgeable about the process for moving out.

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    Casey E.

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    7 months ago

    The vendor that they sent was super fast and extremely nice and caring and everything was completely in a timely manner.

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    Casey E.

    Great to hear! We appreciate your review!

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    7 months ago

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    7 months ago

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    9 months ago

    move in was smooth. great area. Friendly service. and worked well with are needs. Would recommend.

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    8 months ago

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    Page 1 of 12

    Ask the Community - Invitation Homes

    Review Highlights - Invitation Homes

    I had the pleasure of dealing with Robin Anderson our leasing Specialist and she was awesome to deal with.

    Mentioned in 37 reviews

    Read more highlights

    Surrey Downs Apartments

    Surrey Downs Apartments

    (2 reviews)

    My friend who used to live at Tukwila apartment managed by…read morethe Security Properties Residential, so he recommended me to look for their apartments. The perk is they cover sewer, garbage and water, and the price of the unit and parking fee is reasonable. I applied the unit online before checking the unit because I didn't want to lose the spot. It's good location and close by freeway I-90. Unfortunately, I didn't end up leasing the apartment due to sudden job relocation. However, I have to shoutout and give leasing consultant Veronica and property manager Shelleen recognition of their outstanding customer service and business integrity. I saw an open unit on the website and was interested to check out the place and made the appointment with Veronica. During the phone conversation with her, I asked a lot of questions. Veronica patiently answered all of them with professionalism and courtesy. At that time because the unit was still occupied with tenant, Veronica wasn't able to show me the unit until tenant moved out. When I visited the leasing office, Veronica and property Manager Shellen were friendly and welcoming me unlike few apartment staffs I met in the past that were unenthusiastic and impatience and wasn't given me clear answers. Veronica took me around to see the community surrounding and introduced me all amenities such as the pool, BBQ place, duck ponds, gym, complimentary gardening section and free honey collection on site for the tenants. In addition, because due to sudden job relocation, I have to withdraw my application. Shellen and Veronica returned my holding deposit fee as promised. My spouse and I really appreciate their customer service and warm and welcoming attitude even we didn't end up leasing the unit. The communication was clear and transparent throughout the leasing process. Nowadays it's rare to see businesses that maintain integrity. They really put heart into their job as we can see their enthusiasm and caring to all the potential and current tenants. I would recommend to others to meet Shellen and Veronica and check out the units!

    Very close to shopping centers, Bellevue malls, hiking trails, Redmond town center is nearby, and…read moreall the restaurants for date nights. Best place so to live. Favorite part is the attentive Maintenance team. Dennis (part of the maintenance team) worked through the snowstorm clearing the pathway on the entire complex. He worked it alone and with the intent to keep us safe.

    Avenue One Residential Leasing & Management

    Avenue One Residential Leasing & Management

    (116 reviews)

    Queen Anne

    I started working with AvenueOne for the last two years, initially with one house, and now I have a…read moresecond one managed by them. Before choosing AvenueOne, I had conversations with 3-4 other companies and asked similar questions to calibrate my expectations and have a comparative view of options. AvenueOne emerged as the winner for me, and specifically, Julie was influential in my decision. She is a great person to work with, reasonable, timely in her communications, and quite experienced in this field. Secondly, Monique was responsible for handling tenant screening and lease management, etc. Brianna is the person actually handling day-to-day operations as my property manager. She is a gem, if you can believe it. She is really understanding and hardworking. Anytime I had something on my mind, dropping a message or email, she was there for me. Lastly, I also had online conversations (via email) with Kathy for portal-related and payment-related questions. Overall, I am highly satisfied with the AvenueOne experience over the last two years. Here are some points I want to highlight about AvenueOne: Responsiveness: The company's response times to maintenance requests and inquiries are generally quite satisfactory. They make an effort to address concerns within a reasonable timeframe, which is appreciated on my end. And this is not only for me as a landlord but also from the tenant's point of view; I can see the same level of responsiveness. Communication Quality: The folks at AvenueOne maintain decent communication with both tenants and landlords through regular updates and reminders. For instance, I receive updates about quarterly audits at the house, along with a detailed report with pictures showing potential issues. Overall, I was mostly happy with the quality of communication. Maintenance and Repairs: For cases where a tenant raises a ticket, AvenueOne has been on top of those tickets and confirms with the tenant. I was also notified about raised issues, and for urgent matters, they immediately jumped on the solution. For others, generally, I was pulled in and asked for approval. I've had mostly positive experiences with the company's maintenance and repair team. I also had a case where the tenant was a bit unreasonable, but to be fair, Brianna, my property manager, did a great job reflecting my opinion and setting reasonable expectations with the tenant, effectively balancing the needs of the tenants with the long-term financial health of the landlord. Property Upkeep: My understanding is that the properties managed by this company are usually well-maintained. They send periodic audit reports about the health of the property, with varying levels of urgency, e.g., things to keep in mind for future maintenance vs. more urgent fixes needed. Each item in the audit report is generally accompanied by pictures. Rent Collection: The rent collection process is generally convenient, mostly automated for the landlord. Each month, you also get a report on the breakdown of costs, if any. Tenant Screening: The company's tenant screening process appears to be decent, which helps maintain a sense of security and community among residents. Their attention to this aspect is appreciated. Lease Management: So far, I have only had the experience of lease renewal and not termination or move-outs yet. But overall, it was thoroughly documented, and it was an easy process, all done via DocuSign. Online Portal or App: The company's online portal and mobile app are convenient tools that simplify various processes. I appreciate the portal a lot. Value for Money: Considering the services provided, the management fees charged by the company are reasonable. Overall Satisfaction: Overall, I've had a great experience with AvenueOne. The company is run by great people, all doing their best to reflect the landlord's best interest while being sensitive to tenant needs as well.

    I rented from Avenue One (AO for length) for two years and I cannot recommend them to renters who…read moreare looking for consistency or dependability in their landlord. The first clue was in month four after we reached out to our property manager about cutting the 6x6(ish) front yard. We requested AO to amend the first draft of their proposed lease agreement to exclude the yard as a tenant responsibility - they agreed and the lease we signed included no tenant responsibility for the front yard. When they finally hired someone, the third-party company blew a rock that shattered our glass door. Given the glass covered the entire door, it was an extreme safety and security hazard. We shared with AO that someone could easily kick it in and that it could also easily break w/ daily use. They came out quickly to assess and scheduled a third party shortly after. We then made time out of our professional schedules 5 times to get evaluations which AO insisted upon even after given guidance to replace by 2 separate contractors. It took us emailing the owners of AO directly to have them schedule one final evaluation, which ultimately suggested replacement anyway. It took TWO MONTHS to replace our front door, and only after requesting and negotiating were we offered compensation. The front lawn was not mowed again for the last 18+ months of our lease. This was a pattern. AO hired third parties that weren't consistent in communication or performance. Other maintenance requests were put off and ignored. In the case of a separate upstairs bathroom issue, the hired team broke an item in a bedroom and left $20 to help replace it. We received a new property manager after the door incident, and while certainly better than the first, the communication felt clumsy, incorrect, and in need of prompting rather than being proactive. I expect more from a company that chooses to rent to people, as it should be predictable and dependable in exchange for the monthly rent - and we were tenants that paid rent on time, every time. We gave 50+ days of notice before vacating. A new employee from AO who showed properties sent an email at 1pm on Friday to begin the process to list our apartment but mentioned no timeline. Less than 4 hours later, we received a curt email alerting us that an ad "was live" and that they had "3 people waiting to see when they can tour" on Monday afternoon (less than 24 business hrs). After calling and sharing our circumstances, they emailed it was within their rights to show our home w/o consent with 24 hrs notice. My roommate negotiated a few days to return from travel and to secure our valuables. Our caution only came as a result of several encounters where the AO team and their third-party contractors broke things in our house. The request we received to show our home and the striking urgency that AO created is a pattern that shows they do not respect tenants. Pressuring us to respond to them showing the apartment over a month before our lease ends with 4 hours in between emails is not reasonable. It is particularly unreasonable given we had provided our notice to vacate over 2 full weeks before that email exchange (nearly 2 full months before our two-year lease ended). This urgency to move rapidly had never once been AO's approach to maintenance for any concern we had. When the agent ultimately showed our home, they sprayed heavily scented perfumes (they admitted to this later) in our purposefully unscented home, resulting in significant allergies that caused a night of headaches. When it came to the walkthrough, we had to basically beg to be there. The timing of the walkthrough was shifted on the night before the appointment. In an email before the walkthrough, they mentioned extra charges if our unit wasn't in the same condition it was upon move-in. However, we confronted them with language from the Seattle Renters Handbook that if cleaning fees are charged as a fee before move-in, you cannot be charged for cleaning after moving out. They requested we sweep the rooftop deck that was rotting and decaying - yet another ignored maintenance request that they received months before they knew we planned to move out. We did get the full deposit back, but I have to chalk that up to our clean nature and our unrelenting focus on over-communicating and keeping written records. This level of vigilance felt exhausting, but something we had to keep up with AO because they never seemed to have our best interests in mind. Ultimately, I could not in good conscience recommend this company to any renter. AO showed time and time again what they thought of us by providing absolutely minimal service and little respect to us as renters. If you do rent from them, start keeping written records and don't hesitate to contact the Seattle Tenants Union for guidance. The only striking positive was the initial real estate agent, Barb Bender, who was incredible. She showed care, created clarity, and sold us on AO.

    Invitation Homes - propertymgmt - Updated July 2026

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