Our long-term renter had to move back to California, and not only did the Joseph Group find a new renter fast, they screened the applicants so thoroughly that I feel confident they picked a winner. I feel like they've got my interests at heart. Can't recommend them highly enough. read more

In my opinion, this group's understanding of current rental regulations for properties in Pacific, WA was not up to date during my management transition. While they were communicative during the initial sales pitch, I felt I received vague answers once actual management began. I eventually had to perform my own due diligence to ensure mandatory security deposit disclosures and specific King County requirements were handled properly. I would advise other owners to verify that any advice received is cross-referenced with current jurisdictional laws. read more

like actually horrible. my roommates and I signed a lease through a property management group called acp that was bought out by the joseph group. we as tenants had no say and it has greatly impacted our experience with this apt. its hard to get maintenance requests fulfilled. they constantly are doing required surveys that are online and take hours to complete. and we contacted them because we had issues with the landlord just showing up and they lowkey victim blamed us for us being the problem when we are just trying to live in some peace and quiet if there is anywhere else that you can live I greatly advice you to do so. it will likely be better than having to repeatedly try and get in contact with these people. they do not reply to emails and I have spent hours on hold with no help. I rarely write reviews but trying to help the person out don't rent through them read more

I've rented from them for over half a year; I have never once met a team member, and am paying surprise fees monthly that they didn't really mention. They certainly try to cover their PR by remotely addressing issues, but ultimately the issues I've brought up are (mostly) ignored and unaddressed (fire hazards, parking issues, etc.) or managed with the cheapest possible third party option. All in all, I can't recommend their team based on principle, business efficacy, or price, though I've certainly tried to refrain from posting something like this in this hope their service would somehow improve. read more

I never felt the need to leave a review on yelp until tonight. I have stayed in my apartment for over 2 years now and my apartment was turned over to this group for property management. Since changing over I have gotten more emails from the manager the last few months than I have in the entirety of living here. Extra fees as previously mentioned from others for a benefit package that I have no use for. Paid extra fee for the to "move-in/prepare my lease" although there have been no upgrades the the unit. Most recently I received an email to remove my bird feeder (which has also been in place on the window for the last 2 years) due to concern of "pests", I guess from the occasional finch birds that comes during daylight hours to the window to eat sunflower seeds? This was to entertain my cat who sits everyday at the window for hours looking for the birds. Just one person's opinion, but "pests" are usually defined as unwanted, and able to cause destruction in some way. I think they should be more concerned about the family of raccoons that I see every night at the dumpster than can give us rabies but whatever. I'm paying to not be bothered by others, especially when I'm only here for a job and work long hours. I'm paying to stay in a community I enjoy and be comfortable where I live. I wish I did my homework on this company before signing another year and will have to deal with it. read more

The Joseph Group - Property Management Near Me - Edmonds, Washington

I really should have paid attention to these reviews before applying here, there is some shady business going on. I toured an apartment the day after it was posted (Saturday). We immediately ran into issues with the mojolock, as it required you to be within a certain vicinity of the building for a self guided tour, but were told as we stood at the front door that we were not in range. We tried using different phones and different browsers, and kept getting the same result. After 15 minutes of trying from all sides of the unit, and calling multiple numbers that went to voicemail as it was a weekend and no one was available, we gave up and headed back to our car. I gave it a last ditch effort once we were driving away and, miraculously, it worked. I should have taken that ordeal as a sign that it was not meant to be and moved on, but I did not, and we toured the unit (to their credit, the number I called did call me back on Monday to say they expanded the range for the lockbox, so they did make an effort to fix the problem). Nothing wrong with the unit itself aside from the fact that it was obviously not cleaned prior to our tour. There were rings of grime left in the bathroom medicine cabinet, food waste in the dishwasher, glitter and paint on the floor of the attic storage, etc. Regardless of these issues, we liked the unit and submitted an application. Our assigned property manager, Nilay Goncu, contacted us once we were approved on Wednesday to confirm our desired move-in date. I replied to her email that evening with my desired move in date, and said I would like to see a draft of the lease. She responds to my email the next day in the late afternoon asking me to confirm again that the date I provided in my last email was, in fact, my desired start date. I once again stated my desired move in date. The next day, I still had not received a draft lease by 1pm. So I sent a follow up email asking a question regarding how we would navigate me signing the lease going into the weekend (this was on a Friday) considering the Joseph group requires the lease be signed within 24 hours, but I still had not even seen a draft and might have questions. I then received an email an hour and a half later from Nilay (2:30pm) saying that if I did not confirm I wanted to move forward with the application by 3:00pm that day, they would cancel my application, and if I agreed but did not sign the lease by 4:30 that day, they would move on to the next applicant. What???? She gives me 30 minutes, in the middle of a workday, to respond to her request which I had already answered twice, so that she can THEN begin to draft the lease (what was she doing for the last two days?) and have it signed within TWO HOURS? This was so beyond unprofessional, I'm truly appalled. I stepped out of my meeting to respond to Nilay's email, and told her that her timeline was completely unrealistic and would not be moving forward with such an insane demand. She then reminded me that she "had been holding the unit for 48 hours while awaiting confirmation of [our] move-in date and final decision." What confirmation? What "final decision?" I told her my desired move in date, TWICE. There was no final decision to be made because I had not received the lease. This company demands I respond to their emails immediately in the middle of a workday, but cannot even answer my questions until it is, apparently, the midnight hour. It seems to me as though my emails were purposefully ignored and questions went unanswered to pressure me into signing a lease without being given time to review it. I guess they want uninformed tenants. I truly feel sorry for whichever applicant is after me, I hope that they see this review and decide not to go forward with the Joseph group; I can't imagine how much worse it would have been as a tenant if this is how bad communication is during the application stage. A complete waste of my time and money. read more

i'm going on day 14 of waiting for the joseph group to fix a small water leak in my unit... and since it's a studio, the small leak is a big inconvenience to the point i cannot stay there. they're moving slow as hell and Nilay (property manager) has been so unprofessional and lacks customer service. Anyone else had issues with them in terms of maintenance work? read more

Absolutely horrible experience. Extremely unprofessional. Mishandled funds and did not manage repairs in a timely way. The team consistently required us to email over and over to get a reply . Team never followed up with issues like rodents, sending a guy out once and not having him return to check traps. Water leak issue took months and months to address, living without a usable kitchen and home in the process of repair, dragging out. Had to call landlord and contractors to follow up since they didn't bother. Then they would take 3 emails to even reply to us. Every step was at a painfully slow pace. Did not seem to care about our well being whatsoever, made our lives much more difficult than if they had actually done their job effectively. Our landlord agrees and we even had to close out our deposit with them since the team "accidentally returned our money" to her. Then J group kept a few hundred dollars and made us ask for it separately and dragged out payment for many more months. Pretending to mail and then loose a check and not providing a tracking number even when promised. Just horrible. The opposite of doing what a company should do. We feel terrible about our experience. read more

Disgusted with my experience dealing with this company, and especially the assigned property manager Josiah Allen. Due to his attitude and unwillingness to work with my partner and I after being approved for a Seattle townhouse, we have chosen not to move forward with the lease. When speaking to him on the phone he was rude and condescending, displaying an attitude as if he was doing me a personal favor in allowing me to rent a property from this company. He attempted to pressure me into moving in before the date I required, apparently because a half month's rent is more important to this company than satisfied long-term tenants. Oddly, he made a special point of repeatedly mentioning how often the Joseph Group has been sued, which after dealing with them even briefly I now completely understand. Finally, I requested a call from his supervisor to discuss the matter further, and hopefully come to a resolution, but never received any further communication. I'm not sure if all these glowing reviews are legitimate, maybe he's just one bad apple in an otherwise exceptional organization, but I would advise potential clients and tenants to be very wary of their high pressure tactics and inconsiderate service. read more

Not only was this the worst company I've ever dealt with while renting but it has continued to be a problem even after ending our lease. While renting, the only true good people were the maintenance group as they got back to us and came in promptly every time. However if trying to deal with anyone else with any issue for the property, the managers lack professionalism and should not be put in those positions if they can not handle simple tasks. When we first moved in it took them FOUR months before they could properly send information for us to pay our water bill as it had to stay in the owners name and not the renters per the city. Instead of giving us the information like we were told they would to pay each month, they would just send us turn off notices generated from the Joseph group themselves, still no account number or anything attached so we could pay the water bill, mind you I had been calling and emailing with "our property manager" the entire time and he couldn't get back to me about the case. Now since finally moving out they are refusing to send invoices and making false claims of "damage" caused by us however the "damage" claimed was present and showed in our move in photos/documents that has since caused them to keep over half of our deposit. We sent them move in pictures with the damages and normal wear and tear they will use your deposit to fix damages that were there prior to move in. We will take legal action if this is not resolved and we do not recommend anyone working with this company plus every month having to pay them an additional fee for them not to respond. BEWARE ! read more

DO NOT USE THIS COMPANY - Hidden fees, Hidden fees, Hidden Fees. I'm on the landlord side, and it's been a horrific experience. The Joseph Group will outsource everything, and then just charge the landlord without providing any explanation or warning. Even sending a simple notification cost hundreds of dollars because they'll outsource it. read more

Not good. Try to add on additional fees like resident benefit package that is b.s. do not recommend.

It seems to me that the Joseph Group property management has the junior varsity running the day-to-day interactions with the residents. I live in a unit owned by an individual (as opposed to a corporation) and I have submitted a couple of maintenance requests which were cancelled. One of the cancellations cost me in excess of $900 due to a toilet tank leaking by. They canceled the maintenance request because I didn't respond to them wanting me to troubleshoot for them. Another one was to have an exterior light bulb replaced at my front door. I know that my rental agree says that I shall replace light bulbs, however, the bulb that needs replacing is a compact florescent bulb that I can't seem to find: the rental unit is easily over 20 years old and the light bulb is not carried at the usual places (ie: Home Depot). The maintenance team canceled my request before even offering help to find a replacement. Now, with the sun setting so early in the wintertime, I have a darkened front door that could potentially cause someone to stumble and injure themself. I have attempted communications with the members of The Joseph Group team and they NEVER answer their phone (it ALWAYS goes to voice mail), and they sometimes take DAYS to respond to an email, if they respond at all...it seems their Gen Z office crew just ghost me (as if they never received my emails at all). I have rented before in other places and never have I experienced such an invasive company that "needs" to enter my home annually to do a video call to "check" on the condition of the unit. Officially they say that they just want to make sure that they get any maintenance needs handled, however, the dangerous ruts in the back patio haven't ever been addressed. I'm very disillusioned with the service that they provide. My recommendation is that: -If you're a potential renter and you find out that The Joseph Group is managing your unit, don't rent it (unless you like a people that act like slum lords). -If you own a property and need someone to manage your property, don't use The Joseph Group. --------------- UPDATE --------------- The cost of the canceled repair request is now at $1930. Thanks, The Joseph Group Property Management...! With friends like you who needs enemies!?! read more

I recently switched to the Joseph Group because I've worked with Dimitry in the past and had nothing but good things to say. The transition was very smooth, thanks to Stevie. Compared to my last rental agency, I got a feeling that the Joseph Group is more professional and experienced, looking forward to working with them. read more

This has to be the worse property management company that I have ever came across. Do not use their services if you value your home. I am the neighbor one of their managed properties and it has been a problem since day one. They will let the tenants destroy your property completely. If I can I will post pictures of the aftermath. Piles of dog poop left on my property (neighbor's driveway) and all over their property back deck. It was a disgusting, well I should say, it is a disgusting situation cause it's day 7 and still no clean. Red Flags!!!!!!!! Do not use their service. read more

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The Joseph Gang would be a more appropriate name. Before moving in, I dismissed the negative reviews of the predecessor company as disgruntled irresponsible tenants. I found out the hard way and paid, in more ways than one, for my arrogance. I see that there are a good many positive reviews, but please note that the one-star (negative reviews) have the most thumbs up. That should say something. When we moved in, there were various items in the bathroom, plungers, toilet brushes, a filthy bathroom rug and a shower caddy (with some type of disgusting black substance on it) in the apartment. We presumed that these were a part of the unit. We were charged at the end for leaving them behind and Andy ignored my message pointing this fact out to him. Had they been as picky with the previous occupant as they were with us, or at least consistent in their treatment, this would not have been an issue. Upon moving in, there was a large carpet remnant in the hall - good for preserving a high traffic area. The bottom was marked with the unit number and instructions to not remove the carpet piece. Never for a moment could we imagine that we'd be accused of leaving putting it there and, worse, getting charged for its removal. Upon our leaving, the garage door opener and garage keys were left on the kitchen counter in plain sight. However, it's our word versus theirs and they picked up a quick couple hundred dollars by asserting that they were not returned. In hindsight, I should have taken pictures. We moved out just before month-end but wanted to make sure that the owner wouldn't miss his rent payment, which I know we'd be charged in one way or another - and I didn't have a problem with that. However, the payment portal was closed, my messages and e-mails weren't answered so I wasn't able to pay until several days into the new month. So much for the commitment of the Joseph Gang to look out for the interests of the owners. Leading up to and following the move out, phone messages and e-mails went unanswered. However, one Sunday when I appealed to Andy to consider working with us on the fees, he didn't have any problem with an immediate and condescending rebuff. I was uncertain as to how long we would need to stay but barely 10 months into the 12-month lease term Andy badgered to have us renew months ahead of the lease term end and they also charged an administrative fee for the lease renewal. Having been burned by previous landlords for disconnecting utilities upon leaving and having had reconnect fees taken from my deposit, I left the utilities on. Damned if you do, damned if you don't. I didn't see a problem because they had ensured I had all utilities in my name before giving me keys. They didn't seem to apply that standard to subsequent occupants as I got gas bills for months after vacating. Unfortunately, they operate in markets with very limited housing options so there may not be much choice. Use them only as a last resort and if you do exercise a level of diligence and documentation that's beyond imagination. Andy may be tall in stature but ethically, he's a pygmy. read more

You people wasted my time by scheduling a self-guided tour of a house that is not available. Glad we won't be doing business with you in the future - I can only imagine that nightmare if we had signed up. First clue was that your agent only called once to get me in there and then never answered the phone again. read more

I have had great results with The Joseph Group. Everyone has been very responsive and helpful!!! Great experience! June * read more

Owner beware. They have a great marketing team who are very responsive and say that the property managers would be responsive. This is not the case at all. Once I got my property manager, the initial call was set up quickly but then after that silence. I had trouble reaching the property manager because anytime I called the signature line phone number I could not reach the property manager. She didn't have a work cell phone number that she would give out publicly . When I did email and call and leave a voicemail with the receptionist, I didn't get a call back and one week I was told that she had gone on vacation for 10 days. This was during a period of vacancy where the property needed to have new flooring done. There was not even out of office reply that was set up to notify Owners that Dennica would be gone for 10 days. I did everything on my own and the price quotes that they have for their contractors is four times as much as if you hired a licensed contractor plumber painter on the on their own. For just painting I was quoted 18,000 even though the properties only 1300 ft. One thing that really annoyed me was that Dennica did not coordinate with the new property manager I hired, and she decided to put the keys out of the lock box and hide it somewhere where we couldn't find it. She did not communicate when the lockbox would be removed or handover keys and just hid it without talking to anybody. She is very unprofessional, and does not do a very good job. One saving grace is that the partner did not charge me . If you are on the Bremerton side of the sound, I recommend you go with another company. read more

Do not rent with this company. They work with very evil homeowners who lack basic human empathy, compassion, and understanding. You are a number on a line to them. They do not care, they will not care, and you are not human to these people. Joseph Group takes no responsibility for bad communication and acts as a middle man that gets to say "it's not our fault the homeowners we work with lack human souls", but we all make choices in this life and their choice is to work with bad people. read more

I have chosen the Joseph Group as my property management company for 7 years and now entrust them with the management of several of my properties in Seattle. This company is very interesting, the people are friendly and the response is fast efficient and positive. By rationally planning the company's internal structure, each department performs its duties, and setting up the only company interface person for landlords, they achieve high efficiency and improve landlord satisfaction. Very commendable. I would like to thank Kailee Mydske very much here. She always responds to my questions immediately, and I can feel her sincerity and professionalism towards her customers. She can give very reasonable suggestions to her customers and help them observe market changes. Very valuable advice at all times and made me feel very secure and not have to worry about a rental property at all. Thank you Kailee/ In addition, Andy is also a very good manager, he can always give you better advice and help. Thanks! read more

The team has been so courteous and efficient thru my application and leasing process. I'm happy to be a new tenant with The Joseph Group.

Property management cover all aspects from leasing to rent collection and accounting. They have resources in construction for repairs and real estate for the sale or purchase of properties. read more

So I'm giving one star because I've lived in the house I live in for 2 years when I moved in I was injured and the driveway I made it abundantly clear that I was injured in the driveway they are denying any responsibility for the injury in the driveway they told me it's the city's problem I injured myself in the backyard and both of these injuries resulted in surgery on both of my ankles but I injured myself in the backyard because the ground is really soft they proceeded to tell me that the grass is overgrown which it's not among other things like there was some damage I already done in some of the bathrooms and along the baseboards they painted over black mold and said when I reported it that I needed to scrub the wall they have smacked me with multiple different fees like I had a zero balance everything is paid on time and now I have a $38 charge for God knows what I don't even know The light bulb in the kitchen has a ballast that went out and they're telling me it's my responsibility to change the light bulb even though it's the ballast electrician already said it was the ballast that I was responsible for changing all the light bulbs unless I needed the ladder I'm only five four so and because of my injury that resulted in surgery on January 3rd I can't climb a ladder to change some light bulbs she proceeded to tell me the housing manager that it was my responsibility and I didn't have to climb a ladder to change the lights on the outside which isn't true those lights on the outsider 6 ft tall so there's that they told me that the bunny problem and the mole problem is on me because it's preventative maintenance for the yard which if they were rodents I could understand but bunnies and moles are not rodents and the list just goes on if I didn't have to give them any kind of a start I would not they're being threatening saying that I'm going to be responsible for all the damage there was already damaged done before I moved in so yeah the list just goes on I give them a zero if I could. Also if I could contact the owner of the house myself and let him know what's going on I absolutely would read more

The Joseph Group has been my property management company for a few years now and they have been a great team. I value their quick communication and ability to address issues/questions effectively. I hope they continue to progress and grow. Cheers read more

The first place I've looked at that was in the same condition as in the pictures. The person I met at the viewing was personable and helpful. An overall great experience. read more

This was my first time renting through a management company. Our rep, Dennica, was always responsive and helpful. We had a smooth move-in and move-out when lease was over. It was a great experience for us. read more

Miller lane or now The Joseph Group SUCK!!!!!! no repairs, no communication, random people showing up and saying they are "looking at something" but don't hear anything from the management????????????? I will never ever recommend this property management. The person that was our property manager TAYLOR, sucked!!!!! Incredibly hard to get ahold of, will not contact you back, took about 3 days to get ahold of her. Do not let them manage your property. And do not live in a place they manage. read more

As a fellow property manager in a different state, I will vouch for The Joseph Group all day. The team consistently improves processes and policies. They will treat you fairly and do right by you. If you're looking for a great property management company to partner with, this one is IT! read more

Our property manager, Michael, was super helpful getting our place on the market. He clearly communicates his expectations and keeps us organized with the renting process. read more

I have worked with Jamie for years. I trust her personalized boutique approach to managing my property.

We have been working with the Joseph Group and Josiah in particular for several years now. Josiah has been super responsive and is so easy to work with. They make leasing out our property very easy for us. read more

First word that comes to mind is WOW! Teanna was so incredibly friendly and helpful! She made the whole experience seamless and enjoyable! I've never had a rental company have such excellent communication and be so thorough with all of my needs and questions! Hands down the best rental company I have ever been with! read more

So far Nick has been great and very responsive when trying to go through the rental process. His customer service has been great, thanks

Jamie D. is extremely kind, knowledgable and professional. I strongly recommend this company.

I worked with Nick, he was very attentive and accommodating. I was unable to physically tour the home, as my family and I are still in San Diego. Nick, made sure to give us a very detailed virtual tour and answer our questions. Nick was also very clear on the application process, and was transparent in the number of applicants that was interested in the property! Nick was literally one of the nicest and professional realtors I've had pleasure of working with. read more

I've been rescheduled three times now with no reason given other than to go back to the showmojo appointment site. I am not sure what's going on with Lawton of The Joseph Group. It as if they don't want to rent to prospective renters is my assumption. This seemed like a legitimate business, but I suspect with the other review they're nickel and dime-ing for application fees or taking your ID to steal your identity. If The Joseph Group is a legitimate Realtors they're incompetent and not worth your time. read more

We just had a worst experience with Joseph group as a renter. They do not take off the showings and listing even after the property is rented out. That means they keep on getting application fees even though the applying party can't get the actually get the renting property. We applied for this listing on 08/15/2022 and came to know that it was already taken - https://showmojo.com/l/bfe37b40cd/212-10th-st-apt-4-212-10th-st-unit-4-kirkland-wa-98033?g=1 We unnecessarily lost $100 for application. And Joseph and Group does not give us refund. read more

We are enjoying our Home since we moved in last Dec 1,2022 . Very nice 2 bedroom one bath and has a nice front porch and a deck at the back. neighbors are awesome good quiet community. Thank you ! read more

I have two management companies currently with the intent of moving all my buildings to The Joseph Group because they have done a great job of managing five homes. read more